{
"vendor": "Moveworks",
"slug": "moveworks",
"platform": "statuspage",
"status_url": "https://status.moveworks.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "degraded",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-10T12:15:40Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-10T08:19:20.224Z",
"resolved_inferred": false,
"started_at": "2026-09-10T04:48:37.000Z",
"state": "resolved",
"title": "My Moveworks portal login not working",
"updated_at": "2026-09-10T08:19:20.239Z",
"url": "https://stspg.io/h1fy411xzz6j"
},
{
"body": "Workaround Available\n\nWe have identified that, for some affected customers, the Available to setting for the Moveworks bot in the Microsoft Teams admin centre is set to No one. Restoring the appropriate availability has resolved the issue for some customers.\n\nTeams administrators can update this setting by following these steps:\n\n1. Sign in to the Microsoft Teams admin centre.\n2. Go to Teams apps \u2192 Manage apps and select the Moveworks bot.\n3. Open the Users and groups tab. Alternatively, select No one (org-wide default) if it appears as a link.\n4. Under Availability, select Edit availability.\n5. Change Available to from No one to one of the following:\n\nEveryone \u2014 Select this if all users in the tenant should have access to the bot. This is the most common setting for Moveworks deployments.\nSpecific users or groups \u2014 Select this to restrict access to particular security groups, Microsoft 365 groups, dynamic membership groups, or distribution lists. Search for and add the required users or groups.\n6. Select Apply to save the change.\n\nMicrosoft advises that availability changes can take up to 24 hours to apply to all users and, in rare cases, up to six days to appear in the Teams client. However, the change may take effect sooner. \n\nWe are continuing to investigate the underlying cause and will provide further updates as more information becomes available.",
"first_seen": "2026-09-04T12:15:55Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-09-04T12:17:41.821Z",
"state": "identified",
"title": "Unable to send messages to the AI Assistant on MS Teams",
"updated_at": "2026-09-04T18:42:25.770Z",
"url": "https://stspg.io/yy0f5ygtvfyx"
},
{
"body": "The intermittent unresponsiveness of the AI Assistant in Microsoft Teams has been resolved. Responses have returned to normal, and we have confirmed stability through continued monitoring. No further action is required from customers.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-21T17:20:01.958Z",
"resolved_inferred": false,
"started_at": "2026-08-20T14:55:20.883Z",
"state": "resolved",
"title": "Assistant not responding in Microsoft Teams",
"updated_at": "2026-08-21T17:20:01.974Z",
"url": "https://stspg.io/9kh2q2ywywg7"
},
{
"body": "Issue summary and resolution details from Microsoft:\n\nIssue: Some published Teams apps briefly displayed the app publisher's default icon instead of the custom icon/branding configured by the tenant admin.\n\nRoot Cause: A recent platform change to how bot-based interactions authenticate could, in certain cross-tenant request paths, cause the service to look up the tenant's data in the wrong geographic region. When that lookup did not resolve, the service temporarily cached an incomplete view of the tenant's app-customization settings. While that cached view was in effect, affected apps fell back to the publisher's default icon rather than the configured custom branding. The actual configuration was never lost \u2014 it remained correct in the source of record; only the temporary cached copy was incomplete.\n\nOnset timeframe: Introduced with the bot PFT/POP rollout in the July timeframe. Exact rollout start/ramp dates are being confirmed with the partner team that owns the rollout.\n\nResolution: We have corrected the region-resolution logic so tenant-specific data is always looked up using the tenant's own region, preventing the incomplete cached state. The fix is rolling out through our standard deployment pipeline. As caches refresh, affected apps return to displaying the configured custom icons automatically, with no action required on the customer's side.\n\nCustomer impact / data safety: Display-only regression. No configuration was changed or lost, and there was no impact to data security or access control.\n\nMitigation timeline:\n\u2022 Code review / validation complete: Thursday EOD (9/11)\n\u2022 Server-side fix deployed via regular deployment process: 9/24\n\u2022 Client cache refresh (~24 hours after server deployment): +24h\n\u2022 Fully reflected for customers: 9/25\n\nRecovery is automatic as caches refresh post-deployment; no action is required from the customer.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-08-19T14:21:20.891Z",
"state": "monitoring",
"title": "Custom AI Assistant Logo Reverting to Moveworks Default (Microsoft Teams)",
"updated_at": "2026-09-15T19:18:13.453Z",
"url": "https://stspg.io/9ws2lr41lyr7"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-12T14:38:02.361Z",
"resolved_inferred": false,
"started_at": "2026-08-11T17:45:35.145Z",
"state": "resolved",
"title": "Issue Affecting Approval Requests",
"updated_at": "2026-08-12T14:38:02.377Z",
"url": "https://stspg.io/xmc2nmgysx51"
},
{
"body": "We have identified authentication failures affecting SharePoint Online integrations that use Microsoft App Store authentication, following Microsoft\u2019s deprecation of the legacy ACS authentication method. As a result, legacy SharePoint knowledge ingestion will fail for affected customers.\n\nAs an immediate workaround, please follow the SharePoint Online Azure App Registration guide.\n\nhttps://docs.moveworks.com/service-management/access-requirements/knowledge-base-systems/sharepoint-online-access-requirements-new-1#1-configure-azure-app-registration\n\nEngineering is working on a JWT-based update for Microsoft App Store authentication. We will share additional updates as they become available.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-08-10T13:41:05.395Z",
"state": "identified",
"title": "SharePoint Online Knowledge ingestion Authentication Issues",
"updated_at": "2026-08-10T13:41:58.344Z",
"url": "https://stspg.io/nfsqqmrbpnkf"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-10T17:33:53.210Z",
"resolved_inferred": false,
"started_at": "2026-08-10T12:46:10.418Z",
"state": "resolved",
"title": "Documentation site is down",
"updated_at": "2026-08-10T17:33:53.225Z",
"url": "https://stspg.io/nhy7sr4b0528"
},
{
"body": "We identified an issue with CSAT surveys not going out for the mentioned week. We identified the issue and have fixed it; subsequent CSAT's should run as usual.\n\nWe sincerely apologise for the inconvenience caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-03T17:00:00.000Z",
"resolved_inferred": false,
"started_at": "2026-08-03T17:00:00.000Z",
"state": "resolved",
"title": "CSAT surveys not sent for the week of 7/28",
"updated_at": "2026-08-07T11:57:32.180Z",
"url": "https://stspg.io/4rv0qyb6flyt"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-05T22:15:36.030Z",
"resolved_inferred": false,
"started_at": "2026-07-29T18:26:12.385Z",
"state": "resolved",
"title": "Connector Credential Expiry False Alerts",
"updated_at": "2026-08-05T22:15:36.045Z",
"url": "https://stspg.io/1vtkvt5p0g1d"
},
{
"body": "Our engineering team has resolved the issue. Logs in Moveworks Setup are now loading as expected. Thank you for your patience, and apologies again for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-07T16:17:55.229Z",
"resolved_inferred": false,
"started_at": "2026-07-07T15:39:15.480Z",
"state": "resolved",
"title": "Moveworks Setup \u2014 Logs Delayed or Not Loading",
"updated_at": "2026-07-07T16:17:55.248Z",
"url": "https://stspg.io/vpqr65zvfj0v"
},
{
"body": "This incident has been resolved",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-26T20:03:14.649Z",
"resolved_inferred": false,
"started_at": "2026-06-26T18:09:04.036Z",
"state": "resolved",
"title": "Agent Studio \u2014 Compound Action Testing Failing",
"updated_at": "2026-06-26T20:03:14.666Z",
"url": "https://stspg.io/tcw8fc8zr2z1"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-12T14:38:48.753Z",
"resolved_inferred": false,
"started_at": "2026-06-23T09:15:18.000Z",
"state": "resolved",
"title": "Permissions ingestion failing for Unily",
"updated_at": "2026-08-12T14:38:48.768Z",
"url": "https://stspg.io/j2nxt92lzc7y"
},
{
"body": "The fix has been rolled out for all impacted customers and this incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-23T16:51:52.796Z",
"resolved_inferred": false,
"started_at": "2026-06-22T17:15:40.094Z",
"state": "resolved",
"title": "Potential Search Retrieval Degradation",
"updated_at": "2026-06-23T16:51:52.810Z",
"url": "https://stspg.io/mkr7fvjqv55g"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-18T20:31:19.444Z",
"resolved_inferred": false,
"started_at": "2026-06-18T12:57:59.432Z",
"state": "resolved",
"title": "Jira ITSM \u2013 Intermittent Update and Resolution Failures",
"updated_at": "2026-06-18T20:31:19.459Z",
"url": "https://stspg.io/m6nfcsls1tpq"
},
{
"body": "On June 10, 2026, between 5:15 PM and 6:24 PM PST, users in the US region experienced a loss of Enterprise Search within the AI Assistant. Our team identified and resolved the issue within the same hour.  We apologize for the impact to your experience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-11T00:30:00.000Z",
"resolved_inferred": false,
"started_at": "2026-06-11T00:30:00.000Z",
"state": "resolved",
"title": "Enterprise Search Unavailable in AI Assistant \u2014 Resolved",
"updated_at": "2026-06-11T02:33:25.419Z",
"url": "https://stspg.io/bbrk6lgrz8lc"
},
{
"body": "This incident has been resolved as of 6:30 AM PST. We apologize for any inconvenience this may have caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-09T14:52:10.428Z",
"resolved_inferred": false,
"started_at": "2026-06-09T13:03:44.370Z",
"state": "resolved",
"title": "MyMoveworks Access Issue",
"updated_at": "2026-06-09T14:52:10.444Z",
"url": "https://stspg.io/41bw8ymtgnvq"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-05T14:59:18.723Z",
"resolved_inferred": false,
"started_at": "2026-06-05T13:08:03.947Z",
"state": "resolved",
"title": "AI Assistant Answers Degradation",
"updated_at": "2026-06-05T14:59:18.744Z",
"url": "https://stspg.io/m9r8tggpy64p"
},
{
"body": "The line breaks and bolding of the words were not being respected in the messages the Assistant was sending out, mainly the Employee Comms, Agent Studio messages.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-29T07:00:00.000Z",
"resolved_inferred": false,
"started_at": "2026-05-29T07:00:00.000Z",
"state": "resolved",
"title": "The line breaks and bolding of the words not being respected in the messages.",
"updated_at": "2026-05-29T12:38:56.713Z",
"url": "https://stspg.io/2hcdpknp1sd5"
},
{
"body": "We are pleased to inform you that the issue with the View Permission feature in Setup has been resolved. The feature is now returning the expected results.\n\nWe apologize for the inconvenience caused and thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-20T14:06:07.158Z",
"resolved_inferred": false,
"started_at": "2026-05-20T12:28:10.021Z",
"state": "resolved",
"title": "View permission feature in Setup is erroring out",
"updated_at": "2026-05-20T14:06:07.191Z",
"url": "https://stspg.io/js87rwxgcwqy"
},
{
"body": "This incident has been resolved. User Identity Ingestion is now functioning as expected and user identity sync has been restored for all affected customers. We apologize for any inconvenience this may have caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-19T20:06:51.295Z",
"resolved_inferred": false,
"started_at": "2026-05-19T16:42:49.564Z",
"state": "resolved",
"title": "User Identity Ingestion Failures",
"updated_at": "2026-05-19T20:06:51.313Z",
"url": "https://stspg.io/8f2f4zl1w7yl"
},
{
"body": "This incident has been resolved as of 1:45 PM PST. Live Agent Chat has been restored and is functioning as expected. We appreciate your patience and apologize for any inconvenience caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-12T20:55:39.428Z",
"resolved_inferred": false,
"started_at": "2026-05-12T20:35:43.762Z",
"state": "resolved",
"title": "Live Agent Chat Degradation",
"updated_at": "2026-05-12T20:55:39.445Z",
"url": "https://stspg.io/ypnybtbb0p21"
},
{
"body": "We are pleased to confirm that the issue causing the Moveworks AI Assistant to not load on web pages has been fully resolved.\nWe appreciate your patience and apologize for any inconvenience this may have caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-22T17:44:25.440Z",
"resolved_inferred": false,
"started_at": "2026-04-22T16:43:28.925Z",
"state": "resolved",
"title": "Embedded AI Assistant Degradation",
"updated_at": "2026-04-22T17:44:25.457Z",
"url": "https://stspg.io/r1q6yr16n970"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-24T20:31:26.017Z",
"resolved_inferred": false,
"started_at": "2026-03-24T16:45:50.529Z",
"state": "resolved",
"title": "AI Assistant Outage on Microsoft Teams",
"updated_at": "2026-03-24T20:31:26.034Z",
"url": "https://stspg.io/ys0rrtp74n13"
},
{
"body": "We\u2019re pleased to confirm that the issue has been resolved. Thank you for your patience and continued support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-18T17:50:13.592Z",
"resolved_inferred": false,
"started_at": "2026-03-18T16:40:11.632Z",
"state": "resolved",
"title": "AI Assistant Unresponsive in Microsoft Teams (App Store)",
"updated_at": "2026-03-18T17:50:13.608Z",
"url": "https://stspg.io/km2fk50y766p"
},
{
"body": "We identified and resolved an issue where some users experienced failed or missing responses while interacting with the Moveworks AI Assistant. During this time, the assistant may have been temporarily unresponsive or slower than expected.\n\nOur team quickly investigated the issue and implemented mitigations to restore normal service. \n\nWe sincerely apologize for the inconvenience and appreciate your patience.\n\nDuration: 11:19 PM \u2013 11:36 PM PST",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-17T06:30:00.000Z",
"resolved_inferred": false,
"started_at": "2026-03-17T06:30:00.000Z",
"state": "resolved",
"title": "AI Assistant Outage",
"updated_at": "2026-03-17T20:11:20.147Z",
"url": "https://stspg.io/9x5h289yx775"
},
{
"body": "This incident has been resolved",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-19T16:45:30.704Z",
"resolved_inferred": false,
"started_at": "2026-02-19T16:40:02.000Z",
"state": "resolved",
"title": "AI Assistant Outage in Gov Cloud",
"updated_at": "2026-02-19T16:45:30.721Z",
"url": "https://stspg.io/b3xqy83q6s5x"
},
{
"body": "This incident has been resolved. The Service Health Advisory that you can look up in your M365 Admin center Service Health section is TM1230990.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-12T08:17:37.000Z",
"resolved_inferred": false,
"started_at": "2026-02-12T04:26:47.000Z",
"state": "resolved",
"title": "Microsoft Teams Degradation",
"updated_at": "2026-02-13T11:07:45.761Z",
"url": "https://stspg.io/7jbt21t0qv8l"
},
{
"body": "This incident has been resolved as of 6:12 AM PST. We appreciate your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-04T14:51:27.945Z",
"resolved_inferred": false,
"started_at": "2026-02-04T12:17:37.073Z",
"state": "resolved",
"title": "Issues with AI Assistant responses",
"updated_at": "2026-02-04T14:51:27.959Z",
"url": "https://stspg.io/9ks8dq12y81h"
},
{
"body": "This incident has been resolved. Thanks again for you patience and understanding.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-28T20:40:20.295Z",
"resolved_inferred": false,
"started_at": "2026-01-28T16:19:46.942Z",
"state": "resolved",
"title": "Notification Delays via AI Assistant",
"updated_at": "2026-01-28T20:40:20.314Z",
"url": "https://stspg.io/fw776j0qhflt"
},
{
"body": "The issue has been fully resolved, and users should now be able to sign in to the My Moveworks portal using SSO normally. If you continue to experience problems, please contact support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-21T18:02:15.370Z",
"resolved_inferred": false,
"started_at": "2026-01-21T16:46:14.079Z",
"state": "resolved",
"title": "SSO Login Issue Affecting My Moveworks Portal",
"updated_at": "2026-01-21T18:02:15.388Z",
"url": "https://stspg.io/ylrz422s49vj"
},
{
"body": "We saw an issue around FAQ's not being served for users, we identified this issue and it stands fixed now.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-15T13:30:00.000Z",
"resolved_inferred": false,
"started_at": "2026-01-15T13:30:00.000Z",
"state": "resolved",
"title": "FAQ's not serving.",
"updated_at": "2026-01-16T06:57:07.515Z",
"url": "https://stspg.io/9slxjdm5bjhg"
},
{
"body": "Our engineering team has deployed a hot fix to resolve the issue affecting ticket submissions. The incident should now be resolved. We appreciate your patience and apologize for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-31T02:00:34.177Z",
"resolved_inferred": false,
"started_at": "2025-12-30T21:35:49.986Z",
"state": "resolved",
"title": "Intermittent Ticket Submission Failures",
"updated_at": "2025-12-31T02:00:34.194Z",
"url": "https://stspg.io/36kmxgs95sty"
},
{
"body": "Compound Actions which have Notify Action in them are failing, we have identified the root cause and have fixed the issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-17T18:30:00.000Z",
"resolved_inferred": false,
"started_at": "2025-12-17T18:30:00.000Z",
"state": "resolved",
"title": "Agent Studio Notify action Degradation",
"updated_at": "2025-12-18T05:43:47.714Z",
"url": "https://stspg.io/8cfm8q7mc0mz"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-15T18:10:37.476Z",
"resolved_inferred": false,
"started_at": "2025-12-15T17:23:50.000Z",
"state": "resolved",
"title": "Issues accessing Roles & Permissions Management",
"updated_at": "2025-12-15T18:10:37.491Z",
"url": "https://stspg.io/35hkmvv2ccqw"
},
{
"body": "We\u2019re pleased to inform you that the issue affecting interactions with AI Assistant in Microsoft Teams has now been resolved. According to Microsoft, the problem resulted from an unexpected spike in user traffic, which temporarily reduced availability of the service infrastructure. The advisory (reference TM1187642) is now marked as \u201cService Restored.\u201d\n\nFor further details or to track any future notices, feel free to follow the Microsoft service health advisory directly via the Microsoft 365 admin center.\n\nWe apologize for any inconvenience this may have caused and thank you for your patience and understanding during this period.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-18T17:58:59.000Z",
"resolved_inferred": false,
"started_at": "2025-11-18T15:04:06.154Z",
"state": "resolved",
"title": "AI Assistant Unresponsive in Microsoft Teams",
"updated_at": "2025-11-18T21:25:02.200Z",
"url": "https://stspg.io/wmpzlcrbspqr"
},
{
"body": "This incident has been resolved. Thank you for your patience and we apologize for the inconvenience this may have caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-11T19:27:51.463Z",
"resolved_inferred": false,
"started_at": "2025-11-10T15:54:13.449Z",
"state": "resolved",
"title": "Forms Ingestion Failure",
"updated_at": "2025-11-11T19:27:51.478Z",
"url": "https://stspg.io/8k1t1dy7rgnh"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-12T20:41:58.432Z",
"resolved_inferred": false,
"started_at": "2025-11-09T23:38:36.701Z",
"state": "resolved",
"title": "Live Agent Message Brokering Degradation After ServiceNow Zurich upgrade",
"updated_at": "2026-05-12T20:42:38.362Z",
"url": "https://stspg.io/rj5lh8frxfcr"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-05T22:18:41.095Z",
"resolved_inferred": false,
"started_at": "2025-11-05T15:57:59.794Z",
"state": "resolved",
"title": "Live Agent Message Brokering Degradation",
"updated_at": "2025-11-05T22:18:41.110Z",
"url": "https://stspg.io/d63vy1xh3lby"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-03T18:34:00.338Z",
"resolved_inferred": false,
"started_at": "2025-11-03T17:16:31.095Z",
"state": "resolved",
"title": "Access Redirect Issue at My Moveworks Portal",
"updated_at": "2025-11-03T18:34:00.353Z",
"url": "https://stspg.io/zcd9wjhgsczr"
},
{
"body": "This incident has been resolved. Thanks again for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-30T16:57:24.476Z",
"resolved_inferred": false,
"started_at": "2025-10-30T16:09:47.928Z",
"state": "resolved",
"title": "Agent Studio Degradation",
"updated_at": "2025-10-30T16:57:24.489Z",
"url": "https://stspg.io/vn7467bh7p4d"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-27T15:27:55.087Z",
"resolved_inferred": false,
"started_at": "2025-10-27T13:14:07.371Z",
"state": "resolved",
"title": "AI Assistant Response Degradation in Microsoft Teams",
"updated_at": "2025-10-27T15:27:55.102Z",
"url": "https://stspg.io/mnbt74d780dj"
},
{
"body": "This incident has been resolved.\nWe appreciate your patience and cooperation while we worked to resolve this matter.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-07T10:59:42.730Z",
"resolved_inferred": false,
"started_at": "2025-10-06T20:33:02.950Z",
"state": "resolved",
"title": "Forms Ingestion Degradation",
"updated_at": "2025-10-07T10:59:42.745Z",
"url": "https://stspg.io/xqhd9wbyggq7"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-01T20:26:50.128Z",
"resolved_inferred": false,
"started_at": "2025-10-01T20:09:20.000Z",
"state": "resolved",
"title": "Insights Dashboards Unavailable",
"updated_at": "2025-10-01T20:37:09.199Z",
"url": "https://stspg.io/6jz2yvs50d81"
},
{
"body": "We have identified and resolved an issue that caused delayed notifications or responses in the Embedded AI Assistant, which only appeared after users refreshed their browser. The impact was limited to customers in the Enterprise Search Limited Preview across all environments except Gov Cloud. Services have been fully restored and are operating normally, and we apologize for the inconvenience caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-26T14:30:00.000Z",
"resolved_inferred": false,
"started_at": "2025-09-26T14:30:00.000Z",
"state": "resolved",
"title": "Embedded AI Assistant Degradation",
"updated_at": "2025-09-26T15:55:51.041Z",
"url": "https://stspg.io/dfmr75lr1018"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-10T16:41:58.904Z",
"resolved_inferred": false,
"started_at": "2025-09-10T14:09:13.797Z",
"state": "resolved",
"title": "Ticket Polling Failures",
"updated_at": "2025-09-10T16:41:58.923Z",
"url": "https://stspg.io/d92bvyg4n40h"
},
{
"body": "We are pleased to inform you that the issue affecting interactions with the Moveworks AI Assistant has been fully resolved. We apologize for any inconvenience caused and appreciate your patience and understanding throughout the process. \nThank you for your continued support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-04T17:37:11.729Z",
"resolved_inferred": false,
"started_at": "2025-09-04T16:46:50.981Z",
"state": "resolved",
"title": "Moveworks AI Assistant Failures",
"updated_at": "2025-09-04T17:37:11.747Z",
"url": "https://stspg.io/s1dhf40j5pml"
},
{
"body": "The incident has been successfully resolved. Thank you for your patience and understanding throughout.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-11T12:40:39.805Z",
"resolved_inferred": false,
"started_at": "2025-08-28T17:14:19.000Z",
"state": "resolved",
"title": "Issues with Ticketing Actions in Moveworks JIRA Integration",
"updated_at": "2025-09-11T12:40:39.823Z",
"url": "https://stspg.io/jwqt5tr66m5k"
},
{
"body": "We're pleased to inform you that the issue affecting access to Service Now Knowledge articles or forms through the Moveworks AI Assistant has been resolved.\n\nWe appreciate your patience and understanding during this time. If you continue to experience any issues, please reach out to our support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-20T20:13:45.214Z",
"resolved_inferred": false,
"started_at": "2025-08-20T19:05:18.000Z",
"state": "resolved",
"title": "ServiceNow KB Articles / Forms Inaccessible in Moveworks AI Assistant",
"updated_at": "2025-08-20T20:13:45.229Z",
"url": "https://stspg.io/0hw182xbgybc"
},
{
"body": "We recently identified and resolved an issue affecting our AI Assistant, which caused slow response times and unresponsiveness for some users. The issue occurred on August 19, 2025, starting at 11:35 PM PST, and was resolved by August 20, 2025, at 12:45 AM PST.\n\nWe apologize for any inconvenience this disruption may have caused. We are actively working on improvements to prevent similar issues in the future.\n\nThank you for your understanding.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-20T06:30:00.000Z",
"resolved_inferred": false,
"started_at": "2025-08-20T06:30:00.000Z",
"state": "resolved",
"title": "AI Assistant Failures",
"updated_at": "2025-08-22T20:31:03.282Z",
"url": "https://stspg.io/rp2nwt9zm9nw"
},
{
"body": "This incident has been resolved. Thank you for your patience.\n\nDuration: 7:20 AM PST - 8:18 AM PST\nImpacted Region: US",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-13T16:09:24.450Z",
"resolved_inferred": false,
"started_at": "2025-08-13T15:06:19.838Z",
"state": "resolved",
"title": "AI Assistant Response Quality Degradation",
"updated_at": "2025-08-13T16:09:24.469Z",
"url": "https://stspg.io/0q84v9bym5q6"
}
]
}