{
"vendor": "NetDocuments US",
"slug": "netdocuments-us",
"platform": "statuspage",
"status_url": "https://trust-us.netdocuments.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "The issue affecting M365 Outlook and Co-Author Login is resolved.\n\nIf you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal:\nhttps://support.netdocuments.com/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-16T08:32:07.068-04:00",
"resolved_inferred": false,
"started_at": "2026-07-16T06:45:12.937-04:00",
"state": "resolved",
"title": "M365 Outlook and Co-Author Login Error",
"updated_at": "2026-07-16T08:32:07.088-04:00",
"url": "https://stspg.io/w237b4g8hjh3"
},
{
"body": "The issue impacting the US Service and causing the Navigation Error when browsing workspaces has been resolved. \n\nIf you are still experiencing issues or have further questions, please contact Support via the portal:\nhttps://support.netdocuments.com/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-30T16:33:47.157-04:00",
"resolved_inferred": false,
"started_at": "2026-06-30T15:58:43.352-04:00",
"state": "resolved",
"title": "US Service - Navigation Error",
"updated_at": "2026-06-30T16:33:47.175-04:00",
"url": "https://stspg.io/xsh5df8lbb7x"
},
{
"body": "We have resolved the issue impacting the US Service. Response times have recovered and Service performance has remained at normal levels.\n \nWe will continue to monitor the situation closely and provide updates to this post if anything changes. \n \nIf you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-19T14:14:56.024-04:00",
"resolved_inferred": false,
"started_at": "2026-05-19T08:59:30.779-04:00",
"state": "resolved",
"title": "Service Disruption - US Service",
"updated_at": "2026-05-19T14:14:56.040-04:00",
"url": "https://stspg.io/lbjrkzgwsnb6"
},
{
"body": "The issue affecting the US service has been fully resolved.\n\nIf you need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-18T19:12:25.214-04:00",
"resolved_inferred": false,
"started_at": "2026-05-18T17:42:35.212-04:00",
"state": "resolved",
"title": "Service Disruption - US Service",
"updated_at": "2026-05-18T19:12:25.229-04:00",
"url": "https://stspg.io/l0j6zl0f5qsq"
},
{
"body": "The issue with the US Service is resolved. \n \nIf you have any questions we can assist with, please contact Support via the portal:\nhttps://support.netdocuments.com/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-08T21:12:12.504-04:00",
"resolved_inferred": false,
"started_at": "2026-05-08T19:10:23.079-04:00",
"state": "resolved",
"title": "Service Disruption",
"updated_at": "2026-05-08T21:12:12.518-04:00",
"url": "https://stspg.io/m8dm7vb7ttkq"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-27T10:52:08.802-04:00",
"resolved_inferred": false,
"started_at": "2026-04-27T10:04:52.625-04:00",
"state": "resolved",
"title": "PatternBuilder 500 Error",
"updated_at": "2026-04-27T10:52:08.819-04:00",
"url": "https://stspg.io/s88jp8rkdfkw"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-27T10:35:16.900-05:00",
"resolved_inferred": false,
"started_at": "2026-02-25T09:50:33.316-05:00",
"state": "resolved",
"title": "Performance Metrics Not Loading",
"updated_at": "2026-02-27T10:35:16.916-05:00",
"url": "https://stspg.io/g16kx47ygzty"
},
{
"body": "At this time, we are updating the status of the trust site posting to Resolved as the Service response has remained at typical levels, and all aspects of the Service are functioning normally.\n\nAdditionally, during the Emergency Maintenance window, we were able rapidly deploy enhancements to the impacted subsystem to further its resiliency. The work completed with no disruption of the Service and the full time-window forecast was not required. \n \nWe will continue to provide updates through Support Cases and other direct communications in the coming days. \n \nIf you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-18T23:21:43.765-05:00",
"resolved_inferred": false,
"started_at": "2026-02-18T15:57:38.209-05:00",
"state": "resolved",
"title": "Server Error",
"updated_at": "2026-02-18T23:21:43.783-05:00",
"url": "https://stspg.io/ntwtg0rlxh20"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-20T10:42:22.407-05:00",
"resolved_inferred": false,
"started_at": "2026-02-17T09:54:06.487-05:00",
"state": "resolved",
"title": "Performance Metrics Not Loading",
"updated_at": "2026-02-20T10:42:22.426-05:00",
"url": "https://stspg.io/05kn452lrh82"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-13T09:26:37.441-05:00",
"resolved_inferred": false,
"started_at": "2026-02-02T17:20:03.000-05:00",
"state": "resolved",
"title": "Performance Metrics Not Loading",
"updated_at": "2026-02-13T09:26:37.457-05:00",
"url": "https://stspg.io/0gtl1w4129k3"
},
{
"body": "The issue affecting the US service has been fully resolved. Creation of new documents and containers, including workspaces, is now functioning normally.\n\nIf you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-02T08:54:22.979-05:00",
"resolved_inferred": false,
"started_at": "2026-01-02T05:40:19.983-05:00",
"state": "resolved",
"title": "Service Disruption",
"updated_at": "2026-01-02T08:54:22.996-05:00",
"url": "https://stspg.io/54b8btdd9m8k"
},
{
"body": "At this time, we are updating the status of the Trust Site posting to Resolved as Service response times have remained at typical levels, and all aspects of the Service are functioning normally.\n\nWe will continue to provide updates through Support Cases, emails, and other direct communications in the coming days.\n\nIf you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-16T19:46:38.572-05:00",
"resolved_inferred": false,
"started_at": "2025-12-15T08:10:18.822-05:00",
"state": "resolved",
"title": "Service Impact",
"updated_at": "2025-12-16T19:46:38.591-05:00",
"url": "https://stspg.io/1rrk3k62x7ww"
},
{
"body": "The issue with document access in the US Service region that was impacting some customers' ability to upload or download documents is now resolved. \n\nIf you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-10T17:30:46.383-05:00",
"resolved_inferred": false,
"started_at": "2025-11-10T15:06:38.493-05:00",
"state": "resolved",
"title": "Document access issues",
"updated_at": "2025-11-10T17:30:46.399-05:00",
"url": "https://stspg.io/ws3rtg533dft"
},
{
"body": "Microsoft has resolved their issue with Azure and internal testing shows all NetDocuments applications are functional at this time.\n\nDetails of Microsoft Azure status can be found here:  https://azure.status.microsoft/en-us/status",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-30T12:19:37.177-04:00",
"resolved_inferred": false,
"started_at": "2025-10-29T14:11:44.181-04:00",
"state": "resolved",
"title": "Microsoft Azure disruption",
"updated_at": "2025-10-30T12:19:37.194-04:00",
"url": "https://stspg.io/884dnxxm6r39"
},
{
"body": "At this time, all documents that were uploaded during the Service disruption have been fully processed and the system is performing as expected.\n\nIf you are unable to find documents uploaded during that time in their proper locations, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/ or reply to your currently open Case.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-30T12:24:16.936-04:00",
"resolved_inferred": false,
"started_at": "2025-10-27T16:25:41.677-04:00",
"state": "resolved",
"title": "Slow Response Times",
"updated_at": "2025-10-30T12:24:16.950-04:00",
"url": "https://stspg.io/lxf8sjpzj0dh"
},
{
"body": "We received reports of a limited issue affecting approximately 20 customers within the US Service. Impacted users experienced difficulties accessing documents through the web, including when using co-authoring, editing, or sending documents to integrated third-party applications.\n \nWe believe we have remedied the issue and are conducting follow-up calls to confirm that service has fully returned to normal for each impacted customer. This issue was isolated and unrelated to last week\u2019s disruption.\n \nIf you are continuing to experience any difficulty, please contact Support via the portal: https://support.netdocuments.com/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-19T16:29:22.519-04:00",
"resolved_inferred": false,
"started_at": "2025-10-19T16:29:22.466-04:00",
"state": "resolved",
"title": "US Service Update",
"updated_at": "2025-10-19T16:29:22.530-04:00",
"url": "https://stspg.io/4gj9qy6fk9dv"
},
{
"body": "At this time, we are updating the status of the trust site posting to Resolved because Service response times have remained at typical levels, and all aspects of the Service are functioning normally.\n\nWe will continue to provide updates through Support Cases, emails, and other direct communications in the coming days.\n\nIf you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-17T19:52:22.472-04:00",
"resolved_inferred": false,
"started_at": "2025-10-15T11:45:55.141-04:00",
"state": "resolved",
"title": "Slow Response Times",
"updated_at": "2025-10-17T19:52:22.491-04:00",
"url": "https://stspg.io/br34hmj54n0m"
},
{
"body": "The issue impacting the US Service is now resolved.\n\nIf you are still impacted, please reach out to our Support team via the portal: https://support.netdocuments.com/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-14T18:08:15.699-04:00",
"resolved_inferred": false,
"started_at": "2025-10-14T12:11:39.213-04:00",
"state": "resolved",
"title": "Slow Response Times",
"updated_at": "2025-10-14T18:08:15.714-04:00",
"url": "https://stspg.io/h3bhj33sm1z4"
},
{
"body": "The incident with the US Service has been resolved.\n\nIf you need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-10T03:17:02.426-04:00",
"resolved_inferred": false,
"started_at": "2025-10-09T16:19:24.872-04:00",
"state": "resolved",
"title": "Slow Response Times",
"updated_at": "2025-10-10T03:17:02.443-04:00",
"url": "https://stspg.io/w6wcms4y0b2x"
},
{
"body": "The incident with the US Service has been resolved.\n\nIf you need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-07T00:57:12.027-04:00",
"resolved_inferred": false,
"started_at": "2025-10-06T16:03:58.918-04:00",
"state": "resolved",
"title": "Slow response times for some users",
"updated_at": "2025-10-07T00:57:12.042-04:00",
"url": "https://stspg.io/y91kj6c2x00f"
},
{
"body": "At this time, the issue impacting the NetDocuments Service in the US region is resolved.  \n\nIf you are experiencing continued difficulty, please contact Support via the portal: https://support.netdocuments.com/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-03T12:20:00.661-04:00",
"resolved_inferred": false,
"started_at": "2025-09-03T11:05:56.476-04:00",
"state": "resolved",
"title": "PatternBuilder & AI Assistant Disruption",
"updated_at": "2025-09-03T12:20:00.679-04:00",
"url": "https://stspg.io/5f3134svcvr7"
}
]
}