{
"vendor": "Nexcess",
"slug": "nexcess",
"platform": "statuspage",
"status_url": "https://status.nexcess.net",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "degraded",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "We are currently aware of an issue affecting a third-party platform used by our Support teams to manage and respond to client cases. The provider is actively investigating the issue and working toward a resolution.\n\nAs a result, clients may experience delays in responses to support cases while the issue is ongoing. Our teams are monitoring the situation and will continue responding to cases as quickly as possible.\n\nWe will provide further updates as more information becomes available.",
"first_seen": "2026-09-16T12:28:20Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-09-16T05:14:32.185-04:00",
"state": "investigating",
"title": "Support Services Impact",
"updated_at": "2026-09-16T05:14:32.305-04:00",
"url": "https://stspg.io/crrc6p2cyq7q"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-12T12:30:15Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-12T09:56:00.501-04:00",
"resolved_inferred": false,
"started_at": "2026-09-12T04:12:30.340-04:00",
"state": "resolved",
"title": "Service interruption on subset of Cloudhosts at US-Midwest-2 Region",
"updated_at": "2026-09-12T09:56:00.518-04:00",
"url": "https://stspg.io/lggh4gy1td34"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-09T12:30:34Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-09T17:27:02.103-04:00",
"resolved_inferred": false,
"started_at": "2026-09-09T07:31:06.000-04:00",
"state": "resolved",
"title": "Service Interruption: cloudhost-9412708-us-midwest-1-nxcli-net and cloudhost-10309510.us-midwest-1.nxcli.net",
"updated_at": "2026-09-09T17:27:02.123-04:00",
"url": "https://stspg.io/8j5d8gg5ptp2"
},
{
"body": "Our technical teams continue to actively work through the remediation process across affected environments. \nThe patch rollout is progressing in batches, with teams continuing to apply the available Adobe security patch across affected Magento versions.\n\nWe are also continuing system scans and validation of patched environments to help ensure affected sites can be safely restored to a known-good state.\nWe will continue to keep clients informed as meaningful progress is made.\n\nIf you need assistance or have any concerns, please contact our Support team.",
"first_seen": "2026-09-06T12:28:17Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-09-05T09:50:51.608-04:00",
"state": "identified",
"title": "StyleSmuggler Vulnerability \u2013 Magento & Adobe Commerce",
"updated_at": "2026-09-10T04:15:49.758-04:00",
"url": "https://stspg.io/6nrnww5rf1pc"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-02T23:33:49.164-04:00",
"resolved_inferred": false,
"started_at": "2026-09-02T20:08:29.586-04:00",
"state": "resolved",
"title": "DDoS Attack on cloudhost-2038507.us-west-1.nxcli.net",
"updated_at": "2026-09-02T23:33:49.181-04:00",
"url": "https://stspg.io/tw52rzb2syqb"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-03T07:13:40.772-04:00",
"resolved_inferred": false,
"started_at": "2026-09-02T11:04:40.000-04:00",
"state": "resolved",
"title": "Service Interruption on a Subset of Cloudhosts and KVM in the au-south-1 region",
"updated_at": "2026-09-03T07:13:40.785-04:00",
"url": "https://stspg.io/pf93wvgq2m6x"
},
{
"body": "The Nexcess Client Portal login issue has been resolved. Services are now fully operational, and no further impact has been observed.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-30T04:31:22.092-04:00",
"resolved_inferred": false,
"started_at": "2026-08-30T01:30:08.353-04:00",
"state": "resolved",
"title": "Nexcess Client Portal Access Issue",
"updated_at": "2026-08-30T04:31:22.108-04:00",
"url": "https://stspg.io/szj1n809nwzy"
},
{
"body": "We have completed our review of this issue and are closing this incident.\n\nThe root cause was identified as a compatibility issue within the WP Rocket plugin following the WordPress 7.1 update. WP Rocket has released a fix, and customers can resolve the issue by updating the plugin to version 3.23.2.2 or later.\n\nAs this involves a third-party plugin, we are not performing automated plugin updates across customer environments. However, we conducted a fleet-wide review to identify customers using affected WP Rocket versions and proactively communicated the issue, available fix, and recommended actions to those customers.\n\nCustomers who continue to experience issues can contact our Support team for assistance with disabling the plugin or for guidance on updating WP Rocket to a fixed version.\n\nNo further actions are pending from our side, and this incident is now considered closed.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-24T10:03:13.820-04:00",
"resolved_inferred": false,
"started_at": "2026-08-20T07:28:49.000-04:00",
"state": "resolved",
"title": "WordPress Site Interruption Affecting WP Rocket Users",
"updated_at": "2026-08-24T10:03:13.841-04:00",
"url": "https://stspg.io/v4fnj6pjcx6n"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-18T16:16:28.643-04:00",
"resolved_inferred": false,
"started_at": "2026-08-17T11:35:24.168-04:00",
"state": "resolved",
"title": "GitHub Peformance Impact",
"updated_at": "2026-08-18T16:16:28.661-04:00",
"url": "https://stspg.io/rzzkh7hbtz1b"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-18T15:30:42.741-04:00",
"resolved_inferred": false,
"started_at": "2026-08-16T17:34:22.058-04:00",
"state": "resolved",
"title": "Service Interruption: cloudhost-4895770.us-midwest-2.nxcli.net",
"updated_at": "2026-08-18T15:30:42.756-04:00",
"url": "https://stspg.io/ffvn47vlj2fp"
},
{
"body": "The WordPress security vulnerability CVE-2026-65640 has been addressed in the latest WordPress security releases.\n\nCustomers are encouraged to keep their WordPress installations updated to the latest available security release within their current supported branch.\n\nWe have proactively contacted customers identified as running potentially affected WordPress versions and provided recommendations to update their installations.\n\nAt this time, the incident has been resolved, and the related status page notification will be closed.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-02T16:31:15.977-04:00",
"resolved_inferred": false,
"started_at": "2026-08-12T11:45:01.183-04:00",
"state": "resolved",
"title": "Security Advisory: WordPress Security Update for CVE-2026-65640",
"updated_at": "2026-09-02T16:31:15.994-04:00",
"url": "https://stspg.io/7pyndh1vkv71"
},
{
"body": "The issue affecting a subset of our servers in the us-west-1 region has been resolved. Our team has restored service, and the affected servers are operating normally.\n\nWe apologize for any disruption this may have caused and appreciate your patience and understanding while we worked to resolve the issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-11T04:30:56.015-04:00",
"resolved_inferred": false,
"started_at": "2026-08-11T01:55:59.126-04:00",
"state": "resolved",
"title": "Service Interruption on a Subset of Cloudhosts and KVM in the us-west-1 region",
"updated_at": "2026-08-11T04:30:56.039-04:00",
"url": "https://stspg.io/wp5v6chnf8r4"
},
{
"body": "The WordPress security vulnerability CVE-2026-64638 has been addressed in the latest WordPress security releases.\n\nCustomers are encouraged to keep their WordPress installations updated to the latest available security release within their current supported branch.\n\nWe have proactively contacted customers identified as running potentially affected WordPress versions and provided recommendations to update their installations.\n\nAt this time, the incident has been resolved, and the related status page notification will be closed.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-02T16:33:05.733-04:00",
"resolved_inferred": false,
"started_at": "2026-08-08T09:28:10.556-04:00",
"state": "resolved",
"title": "Security Advisory: WordPress XSS2Shell Vulnerability (CVE-2026-64638)",
"updated_at": "2026-09-02T16:33:05.763-04:00",
"url": "https://stspg.io/61g1xdw08jv3"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-08T07:48:38.164-04:00",
"resolved_inferred": false,
"started_at": "2026-08-07T19:32:26.254-04:00",
"state": "resolved",
"title": "Service Interruption: cloudhost-2915341.us-midwest-1.nxcli.net & cloudhost-2915335.us-midwest-1.nxcli.net",
"updated_at": "2026-08-08T07:48:38.188-04:00",
"url": "https://stspg.io/67byj4p16g8w"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-04T07:51:12.574-04:00",
"resolved_inferred": false,
"started_at": "2026-08-04T01:31:46.072-04:00",
"state": "resolved",
"title": "Service Interruption: cloudhost-1189763.au-south-1.nxcli.net",
"updated_at": "2026-08-04T07:51:12.591-04:00",
"url": "https://stspg.io/vlqtdxffy7jq"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-23T15:45:49.576-04:00",
"resolved_inferred": false,
"started_at": "2026-07-17T21:44:44.185-04:00",
"state": "resolved",
"title": "WP2Shell Wordpress Core Critical Remote Code Execution Vulnerabilities, CVE-2026-60137 and CVE-2026-63030",
"updated_at": "2026-07-23T15:45:49.595-04:00",
"url": "https://stspg.io/g6vjhnplfk0n"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-10T12:29:35.316-04:00",
"resolved_inferred": false,
"started_at": "2026-07-10T05:15:08.711-04:00",
"state": "resolved",
"title": "Service Interruption on Cloudhost | 76771",
"updated_at": "2026-07-10T12:29:35.330-04:00",
"url": "https://stspg.io/jqdq3h34mfrr"
},
{
"body": "The security updates have been applied across our fleet.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-06T09:07:56.389-04:00",
"resolved_inferred": false,
"started_at": "2026-07-09T10:36:54.540-04:00",
"state": "resolved",
"title": "Januscape Vulnerability (CVE-2026-53359)",
"updated_at": "2026-08-06T09:07:56.410-04:00",
"url": "https://stspg.io/wpghnyclqp2s"
},
{
"body": "This advisory is now being closed. \n\nWe encourage our customers to ensure that any affected WordPress plugins have been updated to the latest available versions and continue following WordPress security best practices. \n\nIf you believe your website may have been impacted or require assistance, please contact our Support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-09T10:16:46.069-04:00",
"resolved_inferred": false,
"started_at": "2026-06-26T01:27:07.988-04:00",
"state": "resolved",
"title": "Security Advisory: Update Avada Builder and UpdraftPlus WordPress Plugins Immediately",
"updated_at": "2026-07-09T10:16:46.085-04:00",
"url": "https://stspg.io/q89zcfqmr7xn"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-18T21:20:02.996-04:00",
"resolved_inferred": false,
"started_at": "2026-06-18T20:34:30.092-04:00",
"state": "resolved",
"title": "Subset of cloud hosts in the US-Midwest region are currently experiencing an outage.",
"updated_at": "2026-06-18T21:20:03.009-04:00",
"url": "https://stspg.io/zw44cdszgflm"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-18T02:53:33.366-04:00",
"resolved_inferred": false,
"started_at": "2026-06-17T17:02:05.840-04:00",
"state": "resolved",
"title": "Subset of cloud hosts in the US-Midwest-1 region are currently experiencing an outage.",
"updated_at": "2026-06-18T02:53:33.379-04:00",
"url": "https://stspg.io/8r73wm0p59rs"
},
{
"body": "Our Engineers have successfully restored service to the affected server, and all services are operating normally.\n\nFollowing a period of monitoring, the environment has remained stable and no further issues have been observed. As a result, this incident has been resolved.\n\nWe appreciate your patience and understanding throughout this incident.\n\nIf you experience any issues or have any questions, please feel free to contact our support team via Live Chat or by opening a Support Case.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-15T15:16:03.718-04:00",
"resolved_inferred": false,
"started_at": "2026-06-15T03:24:54.540-04:00",
"state": "resolved",
"title": "Service Interruption: cloudhost-5012850.us-midwest-2.nxcli.net",
"updated_at": "2026-06-15T15:16:03.737-04:00",
"url": "https://stspg.io/ddqs5k4spx8t"
},
{
"body": "The earlier issue affecting a subset of Cloudhosts under the KVM  has now been fully resolved.\n\nAll Cloudhosts on the KVM node are currently online and operating normally. Our engineering team has confirmed that services have been restored and are continuing to monitor the system to ensure stability",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-13T02:16:28.458-04:00",
"resolved_inferred": false,
"started_at": "2026-06-13T01:36:40.904-04:00",
"state": "resolved",
"title": "Service Disruption",
"updated_at": "2026-06-13T02:16:28.473-04:00",
"url": "https://stspg.io/z627v58yvj7s"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-08T21:15:40.279-04:00",
"resolved_inferred": false,
"started_at": "2026-05-08T17:10:30.427-04:00",
"state": "resolved",
"title": "Let's Encrypt Service Interruption",
"updated_at": "2026-05-08T21:15:40.296-04:00",
"url": "https://stspg.io/f3wkzxq2358b"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-04T23:28:51.726-04:00",
"resolved_inferred": false,
"started_at": "2026-05-04T20:18:25.768-04:00",
"state": "resolved",
"title": "DDoS Attack on Cloudhost-2095262.us-west-1.nxcli.net",
"updated_at": "2026-05-04T23:28:51.748-04:00",
"url": "https://stspg.io/7m987z1hmykc"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-15T19:51:04.000-04:00",
"resolved_inferred": false,
"started_at": "2026-04-15T18:58:23.463-04:00",
"state": "resolved",
"title": "Minor Outage on Subset of Cloudhosts on UK-South-2 Data Center",
"updated_at": "2026-04-15T19:51:30.365-04:00",
"url": "https://stspg.io/83k82zqh9wbc"
},
{
"body": "We have been monitoring the situation, and everything has remained stable. This incident has now been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-11T17:44:36.397-04:00",
"resolved_inferred": false,
"started_at": "2026-04-11T16:29:03.733-04:00",
"state": "resolved",
"title": "Service Disruption Due to Network Switch Failure",
"updated_at": "2026-04-11T17:44:36.413-04:00",
"url": "https://stspg.io/m11256368b45"
},
{
"body": "This issue has been fully resolved, and all services are operating normally.\n\nWe have continued to monitor the environment and have not observed any further issues. Customer websites and services remain fully operational, and support response times have returned to normal.\n\nIf you experience any issues or need assistance, please reach out via Live Chat or by submitting a support case.\n\nWe appreciate your patience throughout this incident.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-10T14:15:00.982-04:00",
"resolved_inferred": false,
"started_at": "2026-04-10T11:16:53.371-04:00",
"state": "resolved",
"title": "Internal Network Outage Impacting Support Services.",
"updated_at": "2026-04-10T14:15:01.000-04:00",
"url": "https://stspg.io/tgsbwyhr2059"
},
{
"body": "The issue has been resolved following the implementation of a fix.\n\nWe have closely monitored the environment and have not observed any further issues. The server is stable and operating normally.\n\nIf you experience any issues or need assistance, please reach out via Live Chat or by submitting a support case.\n\nWe appreciate your patience throughout this incident.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-10T16:08:10.923-04:00",
"resolved_inferred": false,
"started_at": "2026-04-10T04:23:03.727-04:00",
"state": "resolved",
"title": "DDOS attack on cloudhost-1743976.uk-south-2.nxcli.net",
"updated_at": "2026-04-10T16:08:10.936-04:00",
"url": "https://stspg.io/25j2f6hsz041"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-10T04:25:01.801-04:00",
"resolved_inferred": false,
"started_at": "2026-04-10T02:08:18.827-04:00",
"state": "resolved",
"title": "US-Midwest Cloud Host Server Outage (2 Servers Down)",
"updated_at": "2026-04-10T04:25:01.814-04:00",
"url": "https://stspg.io/1pqcnkm20jk3"
},
{
"body": "The issue affecting ticket creation from email has been resolved. Email submissions are now being received and processed successfully, and ticket creation is functioning as expected.\n\nIf you experience any further issues or need assistance, please submit your request through the portal or contact us via chat.\n\nWe appreciate your patience and understanding. Thank you.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-08T20:33:54.163-04:00",
"resolved_inferred": false,
"started_at": "2026-04-08T12:40:57.487-04:00",
"state": "resolved",
"title": "Issues Creating Tickets from Email",
"updated_at": "2026-04-08T20:33:54.179-04:00",
"url": "https://stspg.io/qk22x6xmp57h"
},
{
"body": "Our engineering teams have completed the planned security enhancements and hardening efforts related to the Magento \"PolyShell\" unrestricted file upload vulnerability across our managed environment.\n\nWith these measures now fully implemented, we consider this incident resolved.\n\nAs security is a shared responsibility, we recommend that customers review their Magento installations, ensure all updates and patches are applied, and take additional steps to further secure their applications.\n\nIf you have any questions or require assistance, please reach out via chat or support case.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-15T08:13:21.764-04:00",
"resolved_inferred": false,
"started_at": "2026-04-01T14:37:34.030-04:00",
"state": "resolved",
"title": "Security Hardening - Magento \u201cPolyShell\u201d File Upload Vulnerability Enhancements",
"updated_at": "2026-04-15T08:13:21.777-04:00",
"url": "https://stspg.io/2k18809h5qf2"
},
{
"body": "The Nexcess Client Portal Access issue has been resolved. Services are now fully operational, and no further impact has been observed.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-01T22:02:26.269-04:00",
"resolved_inferred": false,
"started_at": "2026-04-01T06:17:15.775-04:00",
"state": "resolved",
"title": "Nexcess Portal Access Issues",
"updated_at": "2026-04-01T22:02:26.285-04:00",
"url": "https://stspg.io/1dmqy093dtvx"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-22T00:06:43.644-04:00",
"resolved_inferred": false,
"started_at": "2026-03-21T00:45:55.283-04:00",
"state": "resolved",
"title": "Multiple cloud hosts in the US-Midwest-1 region are currently experiencing an outage.",
"updated_at": "2026-03-22T00:06:43.664-04:00",
"url": "https://stspg.io/ch0bwntw8zc7"
},
{
"body": "We have taken steps to prohibit execution of files exploiting the \"PolyShell\" unrestricted file upload vulnerability across our managed fleet. \n\nIf you have any questions or concerns. You can reach us through the following channels:\n\nLive Chat: https://my.nexcess.net/\nEmail: support@nexcess.net",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-18T18:23:24.841-04:00",
"resolved_inferred": false,
"started_at": "2026-03-18T12:17:53.160-04:00",
"state": "resolved",
"title": "Magento \u201cPolyShell\u201d File Upload Vulnerability",
"updated_at": "2026-03-18T18:23:24.853-04:00",
"url": "https://stspg.io/swtp2pqpxww3"
},
{
"body": "We have not observed any further issues since implementing the fix. The environment remains stable. \n\n\n If you have any questions or concerns. You can reach us through the following channels:\n\nLive Chat: https://my.nexcess.net/\nEmail: support@nexcess.net",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-18T08:41:38.707-04:00",
"resolved_inferred": false,
"started_at": "2026-03-16T13:26:29.598-04:00",
"state": "resolved",
"title": "ClamAV Service Disruption",
"updated_at": "2026-03-18T08:41:38.727-04:00",
"url": "https://stspg.io/n0cbn5kp7ns7"
},
{
"body": "The issue affecting a subset of servers in our US-Midwest-2 Data Center has been resolved. Our Engineering team has confirmed that services are operating normally.\n\nIf you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or via chat.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-15T11:13:12.610-04:00",
"resolved_inferred": false,
"started_at": "2026-03-15T05:41:41.291-04:00",
"state": "resolved",
"title": "Service Interruption on US-Midwest 2 region",
"updated_at": "2026-03-15T11:13:12.627-04:00",
"url": "https://stspg.io/gr4gdv8rxr7b"
},
{
"body": "The mitigation measures implemented by our Engineering and Networking teams have successfully stabilized the environment. We have not observed any further issues following the fix, and all systems and services are currently operating normally.\n\n\nIf you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or via chat.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-16T10:03:04.925-04:00",
"resolved_inferred": false,
"started_at": "2026-03-12T08:40:09.000-04:00",
"state": "resolved",
"title": "Outgoing Connectivity Issues Affecting Servers in UK South 2 Region",
"updated_at": "2026-03-16T10:03:04.942-04:00",
"url": "https://stspg.io/j3c27vrth8nm"
},
{
"body": "The earlier issue affecting a subset of Cloudhosts under the KVM  has now been fully resolved.\n\nAll Cloudhosts on the KVM node are currently online and operating normally. Our engineering team has confirmed that services have been restored and are continuing to monitor the system to ensure stability.\n\nWe sincerely apologize for any inconvenience this disruption may have caused and appreciate your patience while our team worked to resolve the issue.\n\nIf you continue to experience any problems or have questions, please reach out to our support team via Live Chat or by opening a support case.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-10T05:05:22.740-04:00",
"resolved_inferred": false,
"started_at": "2026-03-10T04:57:40.121-04:00",
"state": "resolved",
"title": "Service Disruption",
"updated_at": "2026-03-10T05:05:22.756-04:00",
"url": "https://stspg.io/m78vcqftlbzn"
},
{
"body": "Update\n\nOur team has completed patching the W3 Total Cache plugin across all managed systems where the update was possible based on the current WordPress and PHP version requirements.\n\nIn cases where the patch could not be applied due to compatibility constraints or other configuration limitations, the affected clients have been contacted directly with the relevant details and recommended next steps. In most instances, this involves upgrading the underlying WordPress and/or PHP versions before updating the plugin.\n\nAt this time, the planned remediation work has been completed and this matter is considered resolved.\n\nRecommended Action\n\nClients with sites running W3 Total Cache version 2.9.1 or earlier are encouraged to update to the patched version 2.9.2 as soon as possible. Where the update is not currently possible due to WordPress or PHP version constraints, please upgrade those components first and then proceed with the plugin update.\n\nIf you require assistance with completing the update, please contact our support team.\n\nThank you for your patience and understanding while we worked to address this matter.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-10T02:29:59.867-04:00",
"resolved_inferred": false,
"started_at": "2026-03-06T13:23:02.000-05:00",
"state": "resolved",
"title": "WordPress: W3 Total Cache Vulnerability CVE-2026-27384",
"updated_at": "2026-03-10T02:29:59.883-04:00",
"url": "https://stspg.io/r8pd3sm5lvhw"
},
{
"body": "We've now observed sustained stability, and the issue is considered resolved. Thank you very much for your patience while we worked through this.\n\nIf you have any further questions or concerns, please don\u2019t hesitate to get in touch with support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-03T07:50:45.632-05:00",
"resolved_inferred": false,
"started_at": "2026-03-03T02:44:27.138-05:00",
"state": "resolved",
"title": "Subset of Elasticsearch containers down in us-midwest-2",
"updated_at": "2026-03-03T07:50:45.648-05:00",
"url": "https://stspg.io/fq251p0tfcmt"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-25T19:51:45.044-05:00",
"resolved_inferred": false,
"started_at": "2026-02-25T17:47:40.503-05:00",
"state": "resolved",
"title": "Network/Server Issues - US-Midwest-2 Region",
"updated_at": "2026-02-25T19:51:45.065-05:00",
"url": "https://stspg.io/pdl9v3x1x22w"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-24T20:46:53.287-05:00",
"resolved_inferred": false,
"started_at": "2026-02-23T17:23:44.285-05:00",
"state": "resolved",
"title": "Acronis Portal Degraded Performance.",
"updated_at": "2026-02-24T20:46:53.302-05:00",
"url": "https://stspg.io/3vrx12ntqdc5"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-09T21:43:48.599-05:00",
"resolved_inferred": false,
"started_at": "2026-02-08T21:40:51.183-05:00",
"state": "resolved",
"title": "DDoS Attack on cloudhost-144200.us-midwest-1.nxcli.net",
"updated_at": "2026-02-09T21:43:48.617-05:00",
"url": "https://stspg.io/nb5t75ttvsdm"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-27T23:34:08.774-05:00",
"resolved_inferred": false,
"started_at": "2026-01-27T15:43:37.196-05:00",
"state": "resolved",
"title": "Cloudflare Network Degradation",
"updated_at": "2026-01-27T23:34:08.789-05:00",
"url": "https://stspg.io/wq7ht1gwmj3w"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-15T09:54:53.329-05:00",
"resolved_inferred": false,
"started_at": "2026-01-14T17:18:32.078-05:00",
"state": "resolved",
"title": "Cart Services Degraded",
"updated_at": "2026-01-15T09:54:53.345-05:00",
"url": "https://stspg.io/9kmlrd4y5fsq"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-14T07:16:58.590-05:00",
"resolved_inferred": false,
"started_at": "2026-01-13T08:23:09.528-05:00",
"state": "resolved",
"title": "DDOS Attack on cloudhost-2878365.us-west-1.nxcli.net & cloudhost-2878037.us-west-1.nxcli.net",
"updated_at": "2026-01-14T07:16:58.607-05:00",
"url": "https://stspg.io/1kg9y99td3wp"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-10T17:44:29.593-05:00",
"resolved_inferred": false,
"started_at": "2025-12-10T15:30:48.481-05:00",
"state": "resolved",
"title": "WooCommerce Plan Provisioning Issue",
"updated_at": "2025-12-10T17:44:29.613-05:00",
"url": "https://stspg.io/04nt0j8g2wsb"
},
{
"body": "Cloudflare has reverted the change to their Web Application Firewall that caused the brief network disruption earlier today. Since the rollback, we have not observed any further issues.\n\nFor more details about the incident, please refer to Cloudflare\u2019s official post:\nhttps://blog.cloudflare.com/5-december-2025-outage/\n\nIf you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2025-12-05T11:41:46.237-05:00",
"resolved_inferred": false,
"started_at": "2025-12-05T04:22:31.897-05:00",
"state": "resolved",
"title": "Cloudflare Service Issues",
"updated_at": "2025-12-05T11:41:46.255-05:00",
"url": "https://stspg.io/5tbcr3mwctgf"
},
{
"body": "We\u2019ve now re-enabled automatic WordPress core upgrades, and upgrades should proceed as expected on our Managed WordPress and Managed WooCommerce plans.\n\nAs shared previously, Visual Comparison was temporarily disabled during the Thanksgiving, Black Friday, and Cyber Monday high-traffic period to reduce system load and prevent unexpected changes. With that period complete, WordPress core and plugin upgrades are now fully restored.\n\nIf you encounter any issues following a core update, our support team is available to assist.\n\nYou can reach us through:\n\nLive Chat via the Customer Portal: https://my.nexcess.net/\n\nEmail: support@nexcess.net\n\nWe appreciate your understanding and patience as we work to ensure the best possible service during this busy season.\nThank you for your continued support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-16T16:17:26.011-05:00",
"resolved_inferred": false,
"started_at": "2025-11-26T08:58:03.574-05:00",
"state": "resolved",
"title": "Visual Comparison Temporarily Disabled for Thanksgiving, Black Friday, and Cyber Monday Period",
"updated_at": "2025-12-16T16:17:26.028-05:00",
"url": "https://stspg.io/z4k4mdgqj0t6"
},
{
"body": "We\u2019ve completed automated updates for the affected plugin on sites that met the required WordPress and PHP versions.\n\nFor sites that did not meet the requirements, we\u2019ve contacted affected customers directly via support cases, as the update could not be applied safely at this time.\n\nWe recommend addressing any compatibility issues and completing the plugin update as soon as possible to maintain site security. Our support team is available to assist with any questions or concerns.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-15T14:46:15.934-05:00",
"resolved_inferred": false,
"started_at": "2025-11-20T14:52:09.000-05:00",
"state": "resolved",
"title": "WordPress Plugin Vulnerability - W3 Total Cache",
"updated_at": "2025-12-15T14:46:15.950-05:00",
"url": "https://stspg.io/yzl1k53n1j4v"
},
{
"body": "This incident has been resolved. Services are now fully operational, and no further impact has been observed.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-08T12:29:58Z",
"resolved_at": "2025-11-18T17:59:25.914-05:00",
"resolved_inferred": false,
"started_at": "2025-11-18T16:23:32.000-05:00",
"state": "resolved",
"title": "Service Disruption \u2013 GitHub/Git Operations",
"updated_at": "2025-11-18T17:59:25.931-05:00",
"url": "https://stspg.io/sbstkc48x8gs"
},
{
"body": "Cloudflare services are currently operating normally. We are no longer observing elevated errors or latency issues. This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-05T12:15:31Z",
"resolved_at": "2025-11-18T15:05:30.217-05:00",
"resolved_inferred": false,
"started_at": "2025-11-18T06:49:40.000-05:00",
"state": "resolved",
"title": "Service Disruption \u2013 Websites Behind Cloudflare Are Down",
"updated_at": "2025-11-18T15:05:30.234-05:00",
"url": "https://stspg.io/1fwnqz9q8myb"
},
{
"body": "All systems are stable and functioning normally following the security patch.\n\nIf you have any questions or concerns, please reach out to our support team via live chat or cases.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-11T12:29:42Z",
"resolved_at": "2025-11-20T10:13:15.871-05:00",
"resolved_inferred": false,
"started_at": "2025-10-24T16:18:17.733-04:00",
"state": "resolved",
"title": "CVE 2025-54236 for Magento",
"updated_at": "2025-11-20T10:13:15.888-05:00",
"url": "https://stspg.io/tpm1y0f87dcl"
}
]
}