{
"vendor": "Ocrolus",
"slug": "ocrolus",
"platform": "statuspage",
"status_url": "https://status.ocrolus.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "The backlog has returned to normal levels, and turnaround time (TAT) has been steadily improving. We continue to actively monitor TAT and overall system health.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-11T08:53:12.607-04:00",
"resolved_inferred": false,
"started_at": "2026-08-10T21:16:22.099-04:00",
"state": "resolved",
"title": "Delays in Document Processing Services",
"updated_at": "2026-08-11T08:53:12.629-04:00",
"url": "https://stspg.io/vv341jh55w5z"
},
{
"body": "The issue impacting the Import to Encompass modal has been resolved. Based on the update from ICE, Encompass Partner Connect is now fully operational.\n\nAll backlog orders are currently being processed, and new orders are processing immediately.\n\nNote: Orders submitted through Encompass Partner Connect prior to 7:30 AM ET may need to be resubmitted.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-30T15:13:08.304-04:00",
"resolved_inferred": false,
"started_at": "2026-07-30T12:44:11.670-04:00",
"state": "resolved",
"title": "Import to Encompass Modal Not Loading",
"updated_at": "2026-07-30T15:13:08.321-04:00",
"url": "https://stspg.io/34vmg7r2pxkl"
},
{
"body": "We continued to monitor the system after the reprocessing to make sure everything was working as expected.\nThe system has now fully recovered, and all Document Processing services are running normally.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-07T00:09:34.173-04:00",
"resolved_inferred": false,
"started_at": "2026-07-06T11:29:27.245-04:00",
"state": "resolved",
"title": "Document Processing Degradation \u2013 Unknown Rejections",
"updated_at": "2026-07-07T00:09:34.202-04:00",
"url": "https://stspg.io/lby78nsfjfdw"
},
{
"body": "The system has fully recovered, and encompass interactions are now functioning as expected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-05T12:13:05.673-04:00",
"resolved_inferred": false,
"started_at": "2026-06-05T10:28:48.877-04:00",
"state": "resolved",
"title": "Delays with Encompass interactions causing degraded performance",
"updated_at": "2026-06-05T12:13:05.692-04:00",
"url": "https://stspg.io/nr2lt0zh7rzw"
},
{
"body": "The issue has been successfully resolved, and impacted services are now fully operational.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-29T13:04:27.005-04:00",
"resolved_inferred": false,
"started_at": "2026-04-29T10:51:46.471-04:00",
"state": "resolved",
"title": "Delays in Updating Custom Fields",
"updated_at": "2026-04-29T13:04:27.019-04:00",
"url": "https://stspg.io/qd3qhzs36wk4"
},
{
"body": "The system has fully recovered, and all Detect and Document Processing services are now running smoothly.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-23T01:08:49.713-04:00",
"resolved_inferred": false,
"started_at": "2026-04-22T18:59:26.332-04:00",
"state": "resolved",
"title": "Delays in Document Processing and Detect Completion",
"updated_at": "2026-04-23T01:08:49.732-04:00",
"url": "https://stspg.io/t1mxwvjftq87"
},
{
"body": "The backlog has returned to normal levels, and turnaround time (TAT) has been steadily improving. We continue to actively monitor TAT and overall system health.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-17T17:17:36.915-04:00",
"resolved_inferred": false,
"started_at": "2026-03-17T13:30:27.256-04:00",
"state": "resolved",
"title": "Delays in Document Processing Services",
"updated_at": "2026-03-17T17:17:36.931-04:00",
"url": "https://stspg.io/czjj1472l7nn"
},
{
"body": "Our authentication service has returned to normal performance.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-29T14:26:33.587-05:00",
"resolved_inferred": false,
"started_at": "2026-01-29T14:03:20.294-05:00",
"state": "resolved",
"title": "Authentication and Login errors",
"updated_at": "2026-01-29T14:26:33.603-05:00",
"url": "https://stspg.io/lhxy6l35gn24"
},
{
"body": "Ocrolus remains fully operational as we continue to monitor the situation and await full service restoration from our cloud provider",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-20T16:44:39.309-04:00",
"resolved_inferred": false,
"started_at": "2025-10-20T08:57:41.085-04:00",
"state": "resolved",
"title": "Expected outage due to Cloud provider",
"updated_at": "2025-10-20T16:44:39.329-04:00",
"url": "https://stspg.io/z9s0398j4rkr"
},
{
"body": "The system has fully recovered, and all Detect services are now running smoothly.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-14T17:11:38.669-04:00",
"resolved_inferred": false,
"started_at": "2025-10-14T13:24:57.420-04:00",
"state": "resolved",
"title": "Detect Degraded Performance",
"updated_at": "2025-10-14T17:11:38.687-04:00",
"url": "https://stspg.io/t4b2zn2wlxpg"
},
{
"body": "Our document processing system has fully returned to normal operations. Some documents may still experience delays as we work through the remaining backlog.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-10T13:52:45.405-04:00",
"resolved_inferred": false,
"started_at": "2025-10-10T11:36:23.840-04:00",
"state": "resolved",
"title": "Document Processing Delays",
"updated_at": "2025-10-10T13:52:45.420-04:00",
"url": "https://stspg.io/g5v6j5s85j5q"
},
{
"body": "The system has fully recovered, and all Detect services are now running smoothly.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-25T19:01:39.026-04:00",
"resolved_inferred": false,
"started_at": "2025-09-25T15:59:38.982-04:00",
"state": "resolved",
"title": "Detect Degraded Performance",
"updated_at": "2025-09-25T19:01:39.042-04:00",
"url": "https://stspg.io/ttn0fh06x02h"
},
{
"body": "The system has fully recovered, and encompass interactions are now functioning as expected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-03T13:17:32.531-04:00",
"resolved_inferred": false,
"started_at": "2025-09-03T12:38:23.027-04:00",
"state": "resolved",
"title": "Delays with Encompass interactions causing degraded performance",
"updated_at": "2025-09-03T13:17:32.546-04:00",
"url": "https://stspg.io/6b01v6pbqmcd"
},
{
"body": "The system has fully recovered and upload API endpoints are now functioning as expected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-21T16:53:27.667-04:00",
"resolved_inferred": false,
"started_at": "2025-08-21T15:48:47.463-04:00",
"state": "resolved",
"title": "API Upload Delays",
"updated_at": "2025-08-21T16:53:27.682-04:00",
"url": "https://stspg.io/bz0htpz4x2mx"
}
]
}