{
"vendor": "OPSWAT",
"slug": "opswat",
"platform": "statuspage",
"status_url": "https://trust.opswat.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"first_seen": "2026-09-05T08:54:55Z",
"impact": "maintenance",
"last_seen": "2026-09-05T08:54:55Z",
"resolved_at": "2026-09-05T12:15:31Z",
"resolved_inferred": true,
"started_at": "2026-09-05T07:00:00.000Z",
"state": "maintenance",
"title": "MetaDefender Cloud - All Regions Maintenance",
"updated_at": "2026-09-05T07:00:32.253Z",
"url": "https://stspg.io/1jk1ff599369"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-03T10:06:29.870Z",
"resolved_inferred": false,
"started_at": "2026-09-03T09:53:10.368Z",
"state": "resolved",
"title": "My OPSWAT is currently experiencing an issue affecting the OPSWAT Support Portal",
"updated_at": "2026-09-03T10:06:29.884Z",
"url": "https://stspg.io/xfhmcyc2nc6z"
},
{
"body": "Archive file processing will currently be limited to a maximum of 1,000 files per archive.\n\nThis temporary limitation has been implemented to help maintain service stability and consistent processing performance. Archives containing more than 1,000 files will not be fully processed.\n\nOur team is actively working to restore normal archive processing capacity. We appreciate your patience and understanding and will provide an update when the limitation has been removed.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-24T01:00:00.000Z",
"resolved_inferred": false,
"started_at": "2026-08-24T00:33:35.902Z",
"state": "resolved",
"title": "MetaDefender Cloud Temporary Archive Processing Limit",
"updated_at": "2026-08-24T00:33:35.958Z",
"url": "https://stspg.io/0p5xxwkmm6x4"
},
{
"body": "We have resolved the underlying issues that were causing extended scan times and scan failures due to infrastructure limitations. Service has been fully restored, and we apologize for any inconvenience caused by this outage.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-17T18:53:02.453Z",
"resolved_inferred": false,
"started_at": "2026-08-17T14:21:16.242Z",
"state": "resolved",
"title": "MetaDefender Cloud - US Outage",
"updated_at": "2026-08-17T18:53:02.471Z",
"url": "https://stspg.io/14dc59s9rt2y"
},
{
"body": "We have resolved the underlying infrastructure issues that were causing delays and failures in cloud email scanning. Email scanning services have been fully restored and are operating normally. We apologize for any inconvenience caused by this outage.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-17T18:55:33.264Z",
"resolved_inferred": false,
"started_at": "2026-08-17T14:15:54.000Z",
"state": "resolved",
"title": "MetaDefender Cloud Email Security -US Outage",
"updated_at": "2026-08-17T18:55:33.277Z",
"url": "https://stspg.io/zwnbgwjgsrqr"
},
{
"body": "Affected period: July 29, 2026, 06:00 UTC to July 30, 2026, 22:19 UTC\n \nBetween July 29 at 06:00 UTC and July 30 at 22:19 UTC, MetaDefender Cloud experienced a performance degradation affecting a small percentage of file submissions. Affected submissions remained In Progress longer than expected and were ultimately returned with an Aborted status. All other submissions processed normally.\n \nRoot cause: a configuration mismatch during the rollout of two new anti-malware engines caused scan-progress tracking to fail for a small number of submissions.\n \nResolution: the affected engines were removed from production scan profiles on July 30, and full recovery was verified at 22:30 UTC. Both engines will remain disabled until a permanent fix is deployed and validated. Their temporary removal does not reduce detection coverage. The permanent fix is being rolled out across all regions and is expected to complete by August 3, 2026.\n \nIf a submission returned an Aborted status during the affected period, it can be safely resubmitted and will process normally. For help identifying affected submissions, contact OPSWAT Support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-29T10:00:00.000Z",
"resolved_inferred": false,
"started_at": "2026-07-29T10:00:00.000Z",
"state": "resolved",
"title": "Resolved: Performance Degradation in MetaDefender Cloud Scan Result Delivery",
"updated_at": "2026-07-31T13:47:54.849Z",
"url": "https://stspg.io/5zn5z5fklbvq"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-06T03:57:17.760Z",
"resolved_inferred": false,
"started_at": "2026-07-06T03:36:48.419Z",
"state": "resolved",
"title": "MetaDefender Cloud - US Degraded Performance",
"updated_at": "2026-07-06T03:57:17.777Z",
"url": "https://stspg.io/0znxv1bdjltd"
},
{
"body": "We have resolved the issue affecting MetaDefender Cloud Email Security- US.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-21T09:13:45.144Z",
"resolved_inferred": false,
"started_at": "2026-05-21T09:08:06.421Z",
"state": "resolved",
"title": "MetaDefender Cloud Email Security- US Outage",
"updated_at": "2026-05-21T09:13:45.161Z",
"url": "https://stspg.io/rrp6hrdq3vcn"
},
{
"body": "We have resolved the degraded performance issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-18T09:57:21.824Z",
"resolved_inferred": false,
"started_at": "2026-05-18T09:50:33.672Z",
"state": "resolved",
"title": "MetaDefender Cloud Email Security - US Degraded Performance",
"updated_at": "2026-05-18T09:57:21.840Z",
"url": "https://stspg.io/y0zz0y32yxfc"
},
{
"body": "We have resolved this issue by disabling certain file types for this engine.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-05T13:00:27.534Z",
"resolved_inferred": false,
"started_at": "2026-05-05T07:06:43.916Z",
"state": "resolved",
"title": "MetaDefender Cloud Email Security",
"updated_at": "2026-05-05T13:00:27.549Z",
"url": "https://stspg.io/qg1cx4fpbk96"
},
{
"body": "We have resolved the issues affecting the India region.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-23T14:25:19.890Z",
"resolved_inferred": false,
"started_at": "2026-04-23T13:17:07.931Z",
"state": "resolved",
"title": "MetaDefender Cloud Email Security - India Region Degraded Performance",
"updated_at": "2026-04-23T14:25:19.905Z",
"url": "https://stspg.io/1hzxv1qs2j9k"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-23T09:41:08.645Z",
"resolved_inferred": false,
"started_at": "2026-04-23T09:15:34.145Z",
"state": "resolved",
"title": "MetaDefender Cloud - Frontend Outage",
"updated_at": "2026-04-23T09:41:08.661Z",
"url": "https://stspg.io/rmfj3cd5z134"
},
{
"body": "We have resolved the issue with our login service. Sorry for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-22T16:13:40.561Z",
"resolved_inferred": false,
"started_at": "2026-04-22T15:59:30.000Z",
"state": "resolved",
"title": "MetaDefender Cloud Email Security Frontend- Outage",
"updated_at": "2026-04-22T16:13:40.573Z",
"url": "https://stspg.io/69dhp14w3z8k"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-31T08:41:33.491Z",
"resolved_inferred": false,
"started_at": "2026-03-31T07:28:40.233Z",
"state": "resolved",
"title": "MetaDefender Cloud Email Security degraded performance EU",
"updated_at": "2026-03-31T08:41:33.514Z",
"url": "https://stspg.io/6tz7m0htrwhb"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-18T09:11:57.502Z",
"resolved_inferred": false,
"started_at": "2026-03-18T08:45:10.050Z",
"state": "resolved",
"title": "MetaDefender Cloud - Frontend Outage",
"updated_at": "2026-03-18T09:11:57.520Z",
"url": "https://stspg.io/x8xmt1trp389"
},
{
"body": "During a planned system upgrade affecting several backend services, the MDCES user interface (UI) experienced a brief interruption starting at 8:30 AM UTC on March 18, 2026.\nThe MDCES UI was fully restored at 8:52 AM UTC, and all systems are now operating normally.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-18T08:30:00.000Z",
"resolved_inferred": false,
"started_at": "2026-03-18T01:30:00.000Z",
"state": "resolved",
"title": "MetaDefender Cloud Email Security - User Interface Outage",
"updated_at": "2026-03-18T09:28:50.450Z",
"url": "https://stspg.io/km1c08p8kkl7"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-16T23:15:20.219Z",
"resolved_inferred": false,
"started_at": "2026-03-16T22:26:04.454Z",
"state": "resolved",
"title": "MetaDefender Cloud - JP Outage",
"updated_at": "2026-03-16T23:15:20.236Z",
"url": "https://stspg.io/0lr96nrgrzvv"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-11T11:02:36.437Z",
"resolved_inferred": false,
"started_at": "2026-02-11T09:40:21.342Z",
"state": "resolved",
"title": "MetaDefender Cloud Degraded Performance",
"updated_at": "2026-02-11T11:02:36.451Z",
"url": "https://stspg.io/k13z2m27y9w1"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-10T08:28:43.483Z",
"resolved_inferred": false,
"started_at": "2026-02-10T07:31:29.020Z",
"state": "resolved",
"title": "MetaDefender Cloud Degraded Performance",
"updated_at": "2026-02-10T08:28:43.498Z",
"url": "https://stspg.io/0rqtvscqxy11"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-03T13:12:26.416Z",
"resolved_inferred": false,
"started_at": "2026-02-03T11:18:55.882Z",
"state": "resolved",
"title": "MetaDefender Cloud Email Security -EU User Interface Outage",
"updated_at": "2026-02-03T13:12:26.434Z",
"url": "https://stspg.io/8d8vs2pbt9vs"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-23T06:38:52.593Z",
"resolved_inferred": false,
"started_at": "2026-01-22T20:23:56.305Z",
"state": "resolved",
"title": "MetaDefender Cloud Email Security- Degraded Performance",
"updated_at": "2026-01-23T06:38:52.611Z",
"url": "https://stspg.io/v0rwk5c5n989"
},
{
"body": "The degraded performance in EU MetaDefender Cloud has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-13T16:16:17.200Z",
"resolved_inferred": false,
"started_at": "2026-01-13T15:43:04.801Z",
"state": "resolved",
"title": "MetaDefender Cloud - EU Degraded Performance",
"updated_at": "2026-01-13T16:16:17.222Z",
"url": "https://stspg.io/g7jfx828hy8y"
},
{
"body": "We have resolved this issue. We apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-11T16:42:48.369Z",
"resolved_inferred": false,
"started_at": "2025-12-11T15:07:40.432Z",
"state": "resolved",
"title": "MetaDefender Cloud - EU Partial Outage",
"updated_at": "2025-12-11T16:42:48.389Z",
"url": "https://stspg.io/xkqjyj3x0mv4"
},
{
"body": "This incident has been resolved. We apologize for any inconvenience caused by these issues.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-11T13:42:14.019Z",
"resolved_inferred": false,
"started_at": "2025-12-11T12:10:16.649Z",
"state": "resolved",
"title": "MetaDefender Cloud - US and EU Outage",
"updated_at": "2025-12-11T13:42:14.041Z",
"url": "https://stspg.io/tmypznk323g7"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-03T08:30:00.000Z",
"resolved_inferred": false,
"started_at": "2025-12-03T08:30:00.000Z",
"state": "resolved",
"title": "MetaDefender Cloud Email Security - US  - Degraded Performance",
"updated_at": "2025-12-03T09:49:42.091Z",
"url": "https://stspg.io/cwm2ngc5rb9w"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-25T04:05:40.453Z",
"resolved_inferred": false,
"started_at": "2025-11-25T03:20:50.015Z",
"state": "resolved",
"title": "MetaDefender Cloud - Japan Outage",
"updated_at": "2025-11-25T04:05:40.473Z",
"url": "https://stspg.io/4pfn8wlpw46h"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-19T08:50:30.659Z",
"resolved_inferred": false,
"started_at": "2025-11-19T08:06:31.500Z",
"state": "resolved",
"title": "MetaDefender Cloud - EU Degraded Performance for Archive Scan",
"updated_at": "2025-11-19T08:50:30.682Z",
"url": "https://stspg.io/hfq3mzj7t1bv"
},
{
"body": "All regions have recovered.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-18T21:39:02.072Z",
"resolved_inferred": false,
"started_at": "2025-11-18T18:44:01.909Z",
"state": "resolved",
"title": "MetaDefender Cloud - US, EU, JP, AU, and CA Partial Outage",
"updated_at": "2025-11-18T21:39:02.089Z",
"url": "https://stspg.io/rb5z9kprqgxv"
},
{
"body": "The issue has been resolved on the Cloudflare side and Filescan.io is operational.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-18T14:49:29.349Z",
"resolved_inferred": false,
"started_at": "2025-11-18T13:42:04.166Z",
"state": "resolved",
"title": "Filescan.io- Outage",
"updated_at": "2025-11-18T14:49:29.368Z",
"url": "https://stspg.io/22rry442rhv0"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-31T15:38:58.046Z",
"resolved_inferred": false,
"started_at": "2025-10-31T14:46:00.127Z",
"state": "resolved",
"title": "MetaDefender Cloud Email Security - US  - Partial Outage",
"updated_at": "2025-10-31T15:38:58.063Z",
"url": "https://stspg.io/t5mnnhff9j25"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-31T10:13:19.527Z",
"resolved_inferred": false,
"started_at": "2025-10-31T10:04:38.000Z",
"state": "resolved",
"title": "MetaDefender Cloud - US - CDR Degraded Performance",
"updated_at": "2025-10-31T10:13:19.548Z",
"url": "https://stspg.io/j7tkmgb8wh40"
},
{
"body": "We have resolved the issue with our frontend[metadefender.opswat.com]. We apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-21T13:21:02.835Z",
"resolved_inferred": false,
"started_at": "2025-10-21T12:45:22.000Z",
"state": "resolved",
"title": "MetaDefender Cloud - Frontend Outage",
"updated_at": "2025-10-21T13:21:02.850Z",
"url": "https://stspg.io/9dg9dj4kkl8r"
},
{
"body": "On October 20th, at approximately 2:30 PM, the AI Chatbot provider (Botpress) experienced a service interruption caused by AWS infrastructure outage.\nThis disruption impacted the availability and performance of the AI Chatbot. The provider restored and recovered by 4:12 PM on the same day.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-21T07:30:00.000Z",
"resolved_inferred": false,
"started_at": "2025-10-21T07:30:00.000Z",
"state": "resolved",
"title": "AI Chatbot outstage",
"updated_at": "2025-10-22T08:56:01.609Z",
"url": "https://stspg.io/bsjxl10hpz5t"
},
{
"body": "We have resolved an issue causing increased scan times on our US region. We apologize for any inconvenience caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-16T16:30:14.098Z",
"resolved_inferred": false,
"started_at": "2025-10-16T15:47:35.494Z",
"state": "resolved",
"title": "MetaDefender Cloud - US Degraded Performance",
"updated_at": "2025-10-16T16:30:14.117Z",
"url": "https://stspg.io/p3xv1tt0483x"
}
]
}