{
"vendor": "Ortto",
"slug": "ortto",
"platform": "statuspage",
"status_url": "https://www.orttostatus.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "The issue has been resolved and all services are operating normally. If you are still experiencing any issues, please contact our support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-10T02:03:42.974Z",
"resolved_inferred": false,
"started_at": "2026-04-09T05:23:12.731Z",
"state": "resolved",
"title": "Service Disruption",
"updated_at": "2026-04-10T02:03:42.991Z",
"url": "https://stspg.io/s0rn8kpm61w1"
},
{
"body": "The Knowledge Base feature should now be working again. We believe the impact was limited to our own help.ortto.com instance and should not have impacted customer instances.  Please contact support if you encounter any other issues.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-19T02:43:20.888Z",
"resolved_inferred": false,
"started_at": "2026-03-19T01:00:00.000Z",
"state": "resolved",
"title": "Knowledge Base Feature Outage (help.ortto.com)",
"updated_at": "2026-03-19T02:43:37.775Z",
"url": "https://stspg.io/h3b0t21f84bv"
},
{
"body": "We have released an update that resolves the issues affecting the Autopilot Journeys email editor and intermittent loading behavior. Resources have been reallocated, and performance has stabilized.\n\nAll functionality is now operating normally. We will continue to monitor closely to ensure continued stability. Thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-28T00:35:56.045Z",
"resolved_inferred": false,
"started_at": "2026-01-27T17:55:36.453Z",
"state": "resolved",
"title": "Autopilot Journeys Web Application loading and email editor issues",
"updated_at": "2026-01-28T00:35:56.061Z",
"url": "https://stspg.io/d2ft3c47gsng"
},
{
"body": "The issue causing intermittent loading on the Autopilot Journeys subcomponent has been fixed. The UI should be loading normally now. Thank you for your patience while we worked on this.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-27T09:46:34.610Z",
"resolved_inferred": false,
"started_at": "2026-01-26T16:22:42.483Z",
"state": "resolved",
"title": "Intermittent loading issues on Autopilot Journey subcomponent",
"updated_at": "2026-01-27T09:46:34.627Z",
"url": "https://stspg.io/d67xxqct48n3"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-24T13:08:41.685Z",
"resolved_inferred": false,
"started_at": "2026-01-23T21:40:36.202Z",
"state": "resolved",
"title": "[Autopilot Journeys] - Smart Segment Degradation",
"updated_at": "2026-01-24T13:08:41.700Z",
"url": "https://stspg.io/hjdszcb84yn1"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-02T03:16:36.271Z",
"resolved_inferred": false,
"started_at": "2025-12-01T23:19:49.386Z",
"state": "resolved",
"title": "Partial Outage of Ortto Web Interface and API",
"updated_at": "2025-12-02T03:16:36.287Z",
"url": "https://stspg.io/2w0jmg7p5xry"
},
{
"body": "The underlying issue that caused the delays has been identified and was resolved at the time of our last update. While we continue to address the remaining fallout and follow up with impacted customers, system functionality has been restored. As a result, we are closing this incident.\n\nThank you for your patience and understanding.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-11T22:54:05.865Z",
"resolved_inferred": false,
"started_at": "2025-09-10T22:14:34.390Z",
"state": "resolved",
"title": "Autopilot Journeys component delay trigger and action shapes experiencing degraded performance",
"updated_at": "2025-09-11T22:55:09.929Z",
"url": "https://stspg.io/5dfqwffkfn4p"
},
{
"body": "We have not observed any new errors, and AWS has now notified us that the issue has been fully resolved on their end. \n\nCustomers continuing to experience problems should reach out to our Support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-08T09:26:04.889Z",
"resolved_inferred": false,
"started_at": "2025-09-08T06:31:28.000Z",
"state": "resolved",
"title": "Login / Authentication issues",
"updated_at": "2025-09-08T09:26:04.906Z",
"url": "https://stspg.io/zh345k3n2w2w"
}
]
}