{
"vendor": "Parchment",
"slug": "parchment",
"platform": "statuspage",
"status_url": "https://status.parchment.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
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"incidents": [
{
"body": "This incident has been resolved. We will continue to monitor site activity.",
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"impact": "none",
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"title": "Login Issues",
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"url": "https://stspg.io/frgj06vvypvb"
},
{
"body": "This incident has been resolved.",
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"state": "resolved",
"title": "MFA code emails not being sent",
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"url": "https://stspg.io/t3078gy7stgy"
},
{
"body": "This incident has been resolved.",
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"title": "Limited Consumer Support Hours",
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},
{
"body": "This incident has been resolved.",
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"impact": "none",
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"state": "resolved",
"title": "Brief system update to improve our School Search on Parchment.com",
"updated_at": "2026-07-30T21:47:59.401Z",
"url": "https://stspg.io/j7p9nx8k9xd4"
},
{
"body": "This incident has been resolved.",
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"resolved_inferred": false,
"started_at": "2026-07-27T14:41:17.732Z",
"state": "resolved",
"title": "Page spins when you try to order a credential.",
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"url": "https://stspg.io/1gzgmp9spfn7"
},
{
"body": "This incident has been resolved.",
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"impact": "minor",
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"resolved_inferred": false,
"started_at": "2026-07-20T21:12:27.700Z",
"state": "resolved",
"title": "Parchment Message \"Error: Failed to get orders\"",
"updated_at": "2026-07-20T23:03:38.215Z",
"url": "https://stspg.io/hlt24920c5zv"
},
{
"body": "This incident has been resolved.",
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"impact": "maintenance",
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"resolved_at": "2026-06-28T03:05:28.806Z",
"resolved_inferred": false,
"started_at": "2026-06-27T19:01:12.521Z",
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"title": "Database maintenance",
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"url": "https://stspg.io/6q9zk2vh3p48"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
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"resolved_at": "2026-06-22T13:38:37.367Z",
"resolved_inferred": false,
"started_at": "2026-06-18T23:00:11.709Z",
"state": "resolved",
"title": "Parchment Support will be closed for Juneteenth",
"updated_at": "2026-06-22T13:38:37.384Z",
"url": "https://stspg.io/k3sjdh6pjgrz"
},
{
"body": "This incident has been resolved. All impacted orders have been successfully sent.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-05T23:03:22.704Z",
"resolved_inferred": false,
"started_at": "2026-06-05T18:50:49.000Z",
"state": "resolved",
"title": "GED - Order Processing Issues",
"updated_at": "2026-06-05T23:03:22.724Z",
"url": "https://stspg.io/4h9qhmd6xqf4"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
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"resolved_at": "2026-06-04T17:30:44.671Z",
"resolved_inferred": false,
"started_at": "2026-06-04T16:18:15.620Z",
"state": "resolved",
"title": "404 Error - Downloading Third Party PDFs issued from GED Jurisdictions",
"updated_at": "2026-06-04T17:30:44.690Z",
"url": "https://stspg.io/xny2s23y9fl9"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-27T21:43:32.193Z",
"resolved_inferred": false,
"started_at": "2026-05-19T16:36:06.789Z",
"state": "resolved",
"title": "Timeout Issues - Administrator Accounts",
"updated_at": "2026-05-27T21:43:32.208Z",
"url": "https://stspg.io/m5g90ck370fj"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-27T21:43:43.072Z",
"resolved_inferred": false,
"started_at": "2026-05-18T17:46:10.365Z",
"state": "resolved",
"title": "Website Delays, Learner Account Login Errors",
"updated_at": "2026-05-27T21:43:43.090Z",
"url": "https://stspg.io/7q9186l6h125"
},
{
"body": "This incident has been resolved and we will continue to monitor login times.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "maintenance",
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"resolved_at": "2026-05-11T19:16:15.876Z",
"resolved_inferred": false,
"started_at": "2026-05-11T16:40:13.219Z",
"state": "resolved",
"title": "Slow login times",
"updated_at": "2026-05-11T19:16:15.893Z",
"url": "https://stspg.io/q7j5r2yrfzyp"
},
{
"body": "All Canvas environments are available.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "maintenance",
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"resolved_at": "2026-05-11T22:35:11.156Z",
"resolved_inferred": false,
"started_at": "2026-05-07T22:36:18.837Z",
"state": "resolved",
"title": "Instructure Resources Under Investigation",
"updated_at": "2026-05-11T22:35:11.171Z",
"url": "https://stspg.io/ml69hmt9b1vd"
},
{
"body": "ParchieBot is now live.\nUsers can now visit parchment.com/chat-support to search help center articles, chat with an agent, or get answers from Parchie bot directly. This gives learners a faster way to find help without waiting in a queue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
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"resolved_at": "2026-06-16T14:48:35.674Z",
"resolved_inferred": false,
"started_at": "2026-05-05T17:21:38.871Z",
"state": "resolved",
"title": "Notice: Learner Chat Currently Unavailable",
"updated_at": "2026-06-16T14:48:35.692Z",
"url": "https://stspg.io/jx8qtzyllb0c"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-06T22:16:28.138Z",
"resolved_inferred": false,
"started_at": "2026-05-05T16:41:38.382Z",
"state": "resolved",
"title": "Page does not load when attempting to place a SAIR or RAIR order",
"updated_at": "2026-05-06T22:16:28.154Z",
"url": "https://stspg.io/2y6fj6s8czq0"
},
{
"body": "A fix has been implemented and all formats of phone numbers are accepted.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-06T15:04:32.066Z",
"resolved_inferred": false,
"started_at": "2026-05-05T15:43:46.150Z",
"state": "resolved",
"title": "Error when updating learner account profile.",
"updated_at": "2026-05-06T15:04:32.084Z",
"url": "https://stspg.io/yv8j4m3x1npf"
},
{
"body": "This incident is resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-01T18:35:55.261Z",
"resolved_inferred": false,
"started_at": "2026-05-01T16:09:12.588Z",
"state": "resolved",
"title": "Unable to web download documents through Parchment Receive",
"updated_at": "2026-05-01T18:35:55.278Z",
"url": "https://stspg.io/vnbrmycjwpzw"
},
{
"body": "This incident has been resolved.",
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"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-31T21:25:02.218Z",
"resolved_inferred": false,
"started_at": "2026-03-31T18:23:56.530Z",
"state": "resolved",
"title": "Degraded Performance of Parchment.com",
"updated_at": "2026-03-31T21:25:02.235Z",
"url": "https://stspg.io/1290b9yhl5gs"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-30T21:39:13.538Z",
"resolved_inferred": false,
"started_at": "2026-03-30T16:50:23.929Z",
"state": "resolved",
"title": "Degraded Performance of Parchment.com",
"updated_at": "2026-03-30T21:39:13.554Z",
"url": "https://stspg.io/ny0pwx63gyn7"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-30T14:50:15.258Z",
"resolved_inferred": false,
"started_at": "2026-03-30T14:23:45.469Z",
"state": "resolved",
"title": "Degraded Performance of Parchment Digital Badges",
"updated_at": "2026-03-30T14:50:15.273Z",
"url": "https://stspg.io/18vcc87mk74n"
},
{
"body": "Maintenance has been completed.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-28T19:17:29.803Z",
"resolved_inferred": false,
"started_at": "2026-03-28T16:02:51.226Z",
"state": "resolved",
"title": "Regular Maintenance",
"updated_at": "2026-03-28T19:17:29.823Z",
"url": "https://stspg.io/5b5xhgzwk8gv"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-16T20:20:33.815Z",
"resolved_inferred": false,
"started_at": "2026-03-16T18:21:18.950Z",
"state": "resolved",
"title": "Award Order Processing Delays",
"updated_at": "2026-03-16T20:20:33.834Z",
"url": "https://stspg.io/k8b1s55xmwdd"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-13T22:08:45.441Z",
"resolved_inferred": false,
"started_at": "2026-03-13T13:36:04.016Z",
"state": "resolved",
"title": "Longer loading times within the Parchment Applications",
"updated_at": "2026-03-13T22:08:45.455Z",
"url": "https://stspg.io/qmddpjmr5sny"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-11T20:18:52.635Z",
"resolved_inferred": false,
"started_at": "2026-03-11T16:54:34.598Z",
"state": "resolved",
"title": "GED Ordering Delays",
"updated_at": "2026-03-11T20:18:52.649Z",
"url": "https://stspg.io/03hdsrfrn7my"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-27T22:15:41.779Z",
"resolved_inferred": false,
"started_at": "2026-02-27T20:18:17.829Z",
"state": "resolved",
"title": "Member Ordering Degraded",
"updated_at": "2026-02-27T22:15:41.799Z",
"url": "https://stspg.io/7m46j05zd6dw"
},
{
"body": "1/27/2026 - The Parchment Print Operations have resumed normal activities.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-27T14:34:01.000Z",
"resolved_inferred": false,
"started_at": "2026-01-26T14:01:04.202Z",
"state": "resolved",
"title": "1/26/2026 - Parchment Print & Mail Delayed One Business Day",
"updated_at": "2026-01-27T14:34:28.362Z",
"url": "https://stspg.io/7b6bnqzzm9j7"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-15T19:16:21.698Z",
"resolved_inferred": false,
"started_at": "2025-12-15T18:20:01.908Z",
"state": "resolved",
"title": "Order Delivery Delays",
"updated_at": "2025-12-15T19:16:21.718Z",
"url": "https://stspg.io/8g8jfrxvwg87"
},
{
"body": "All backlogged orders have been processed and new orders are being fulfilled as expected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-01T21:25:26.426Z",
"resolved_inferred": false,
"started_at": "2025-12-01T16:56:42.263Z",
"state": "resolved",
"title": "Delayed Order Fulfillment",
"updated_at": "2025-12-01T21:25:26.443Z",
"url": "https://stspg.io/d8bsc1jfs3yx"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-22T05:28:02.948Z",
"resolved_inferred": false,
"started_at": "2025-11-21T15:52:42.638Z",
"state": "resolved",
"title": "Parchment.com, NeedMyTranscript.com redirection inconsistency",
"updated_at": "2025-11-22T05:28:02.963Z",
"url": "https://stspg.io/13z6ffcc23xz"
},
{
"body": "We are investigating an issue where traffic routed to parchment.com without www is inconsistently redirecting. However, traffic to www.parchment.com should continue to function as expected. We will post more info as it becomes available.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-21T14:28:47.000Z",
"resolved_inferred": false,
"started_at": "2025-11-21T14:28:47.000Z",
"state": "resolved",
"title": "Parchment.com redirection inconsistency",
"updated_at": "2025-11-21T15:45:28.160Z",
"url": "https://stspg.io/7q8qqcvx4kbh"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-01T19:15:57.945Z",
"resolved_inferred": false,
"started_at": "2025-11-19T15:57:03.721Z",
"state": "resolved",
"title": "Parchment will be closed on Thursday, November 27th and Friday, November 28th for the Thanksgiving Holiday.",
"updated_at": "2025-12-01T19:15:57.976Z",
"url": "https://stspg.io/ttgbbbk9t7gs"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-18T15:35:39.725Z",
"resolved_inferred": false,
"started_at": "2025-11-18T13:46:29.503Z",
"state": "resolved",
"title": "Quottly Outage due to Cloudflare",
"updated_at": "2025-11-18T15:35:39.744Z",
"url": "https://stspg.io/v4h7c9mwys4f"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-10T20:46:36.771Z",
"resolved_inferred": false,
"started_at": "2025-11-10T14:13:38.603Z",
"state": "resolved",
"title": "RoboSend/RoboRegistrar Orders Delayed",
"updated_at": "2025-11-10T20:46:36.790Z",
"url": "https://stspg.io/3hns26fcstdj"
},
{
"body": "After monitoring an applied fix, performance has been stable for the past several hours. Order processing is operating nominally.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-27T19:22:12.440Z",
"resolved_inferred": false,
"started_at": "2025-10-27T14:29:13.482Z",
"state": "resolved",
"title": "Slow Order Processing",
"updated_at": "2025-10-27T19:22:12.454Z",
"url": "https://stspg.io/p5r64r0xcb62"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-23T13:31:28.743Z",
"resolved_inferred": false,
"started_at": "2025-10-22T20:15:20.581Z",
"state": "resolved",
"title": "Parchment.com Degraded",
"updated_at": "2025-10-23T13:31:28.758Z",
"url": "https://stspg.io/1nyx8bzv3zlg"
},
{
"body": "Over the weekend of monitoring, resolution for this incident has remained stable. This incident is resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-27T14:26:53.919Z",
"resolved_inferred": false,
"started_at": "2025-10-22T13:38:56.235Z",
"state": "resolved",
"title": "Award Order Processing Delays",
"updated_at": "2025-10-27T14:26:53.942Z",
"url": "https://stspg.io/d04639rhvzhm"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-19T15:51:45.693Z",
"resolved_inferred": false,
"started_at": "2025-09-26T14:05:32.538Z",
"state": "resolved",
"title": "Canadian Postal Strike",
"updated_at": "2025-11-19T15:51:45.708Z",
"url": "https://stspg.io/s13qxg1nhltd"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-26T20:02:34.263Z",
"resolved_inferred": false,
"started_at": "2025-09-23T19:27:04.877Z",
"state": "resolved",
"title": "Parchment.com Partial Outage",
"updated_at": "2025-09-26T20:02:34.281Z",
"url": "https://stspg.io/x3mlj0pg21k3"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
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}