{
"vendor": "Pendo",
"slug": "pendo",
"platform": "statuspage",
"status_url": "https://status.pendo.io",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-15T12:28:18Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-14T16:05:04.135-04:00",
"resolved_inferred": false,
"started_at": "2026-09-14T12:14:18.163-04:00",
"state": "resolved",
"title": "Latency issue in US region impacting login, guide delivery and event data processing",
"updated_at": "2026-09-14T16:05:04.149-04:00",
"url": "https://stspg.io/fhjgsg7f7wy1"
},
{
"body": "We have investigated the issue and consider this incident resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-02T12:45:05.756-04:00",
"resolved_inferred": false,
"started_at": "2026-09-02T11:48:42.594-04:00",
"state": "resolved",
"title": "Intermittent sign out issue",
"updated_at": "2026-09-02T12:45:05.774-04:00",
"url": "https://stspg.io/vg5zlyycfgz4"
},
{
"body": "This incident is resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-27T11:25:00.916-04:00",
"resolved_inferred": false,
"started_at": "2026-07-27T10:48:04.520-04:00",
"state": "resolved",
"title": "Error thrown in continuing Leo conversations",
"updated_at": "2026-07-27T11:25:00.937-04:00",
"url": "https://stspg.io/8f664rqkh744"
},
{
"body": "This disruption has been fully resolved. The Stable Web SDK was not impacted at any point. Thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-14T11:53:17.446-04:00",
"resolved_inferred": false,
"started_at": "2026-07-14T08:25:53.000-04:00",
"state": "resolved",
"title": "Guide display disruption affecting the beta Web SDK",
"updated_at": "2026-07-14T11:53:17.464-04:00",
"url": "https://stspg.io/6n24yp0ybgxf"
},
{
"body": "All event processing delays have been caught up. This incident is resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-10T08:35:09.764-04:00",
"resolved_inferred": false,
"started_at": "2026-07-10T03:30:07.000-04:00",
"state": "resolved",
"title": "Event processing delays",
"updated_at": "2026-07-10T08:35:09.783-04:00",
"url": "https://stspg.io/gsgzvj6yv15z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-03T09:08:31.100-04:00",
"resolved_inferred": false,
"started_at": "2026-07-02T11:47:10.000-04:00",
"state": "resolved",
"title": "Data Sync Destination Failures",
"updated_at": "2026-07-03T09:08:31.114-04:00",
"url": "https://stspg.io/dbdgmmpr3n1q"
},
{
"body": "Between June 3, 2026 and June 4, 2026, some customers experienced two related issues affecting in-app guides on the Pendo platform (pendo.io environment):\n\nGuide Targeting Disruption: Guides that used negated, nested segment rules (\"Segment is not equal to...\") were incorrectly evaluated due to a segment flag processing bug. Affected guides may have failed to display to intended audiences during this window.\n\nConversational AI Guide Editor Unavailable: The Conversational AI interface within the guide editor (\"Edit in Pendo\") was inaccessible.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-04T13:00:20.000-04:00",
"resolved_inferred": false,
"started_at": "2026-06-04T13:00:20.000-04:00",
"state": "resolved",
"title": "Guide Targeting and Conversational AI Guide Editor Disruption",
"updated_at": "2026-06-15T15:56:53.502-04:00",
"url": "https://stspg.io/lskck18v3vhq"
},
{
"body": "This incident has been resolved and Pendo Academy should be accessible across all regions now.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-29T11:32:22.193-04:00",
"resolved_inferred": false,
"started_at": "2026-05-29T08:40:28.092-04:00",
"state": "resolved",
"title": "Pendo Academy Currently Inaccessible",
"updated_at": "2026-05-29T11:32:22.208-04:00",
"url": "https://stspg.io/40jnzq8639b5"
},
{
"body": "This issue is now formally resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-28T20:16:14.945-04:00",
"resolved_inferred": false,
"started_at": "2026-05-28T17:34:27.558-04:00",
"state": "resolved",
"title": "Agent Analytics Data Processing Delay \u2013 EU Region Only",
"updated_at": "2026-05-28T20:16:14.964-04:00",
"url": "https://stspg.io/jldf456x94pd"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-29T16:00:38.000-04:00",
"resolved_inferred": false,
"started_at": "2026-05-28T10:41:27.854-04:00",
"state": "resolved",
"title": "Salesforce Integration Degradation Continues",
"updated_at": "2026-06-09T09:21:43.126-04:00",
"url": "https://stspg.io/8z530m7fs6bn"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-27T19:33:57.759-04:00",
"resolved_inferred": false,
"started_at": "2026-05-27T11:56:38.924-04:00",
"state": "resolved",
"title": "Salesforce Integration Degraded",
"updated_at": "2026-05-27T19:33:57.776-04:00",
"url": "https://stspg.io/m7p1b0t05rs7"
},
{
"body": "This incident has now been fully resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-19T15:06:43.091-04:00",
"resolved_inferred": false,
"started_at": "2026-05-19T12:50:18.416-04:00",
"state": "resolved",
"title": "Guide Delivery Outage - US1 Region",
"updated_at": "2026-05-19T15:06:43.108-04:00",
"url": "https://stspg.io/vysqc2dkhmd2"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-22T01:00:16.000-04:00",
"resolved_inferred": false,
"started_at": "2026-05-19T06:24:13.000-04:00",
"state": "resolved",
"title": "Incident: Listen Email Notifications Temporarily Unavailable",
"updated_at": "2026-05-27T13:25:00.263-04:00",
"url": "https://stspg.io/5x7ggvmwvncm"
},
{
"body": "We consider this issue fully resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-13T18:21:35.831-04:00",
"resolved_inferred": false,
"started_at": "2026-05-13T09:29:15.000-04:00",
"state": "resolved",
"title": "Issue with Visual Design Studio Loading Incorrect Guide",
"updated_at": "2026-05-13T18:21:35.844-04:00",
"url": "https://stspg.io/1zfjlhtygwxx"
},
{
"body": "The rollback we have implemented has successfully fixed the \"invalid scope\" authentication error and this issue is now resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-08T15:09:07.520-04:00",
"resolved_inferred": false,
"started_at": "2026-05-08T13:05:11.971-04:00",
"state": "resolved",
"title": "Investigating | Pendo MCP Authentication \u2013 All Regions",
"updated_at": "2026-05-08T15:09:07.538-04:00",
"url": "https://stspg.io/yycwp76zd2gq"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-14T02:39:58.521-04:00",
"resolved_inferred": false,
"started_at": "2026-04-13T17:31:54.224-04:00",
"state": "resolved",
"title": "Event Processing Delayed in US environment",
"updated_at": "2026-04-14T02:41:59.502-04:00",
"url": "https://stspg.io/x6nszsdcpn52"
},
{
"body": "We are happy to report that the issue preventing users in our US region from editing existing segments has been fully resolved. All systems are now operating normally, and you can once again edit and manage all of your segments without error.\n\nWe apologize for the disruption this may have caused and appreciate your patience as we worked to implement a fix.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-18T09:05:19.818-04:00",
"resolved_inferred": false,
"started_at": "2026-03-18T08:50:11.802-04:00",
"state": "resolved",
"title": "Issues with Editing Existing Segments",
"updated_at": "2026-03-18T09:05:19.836-04:00",
"url": "https://stspg.io/4jskbl7qhmgm"
},
{
"body": "Following testing, we have deployed a fix and email information is now appearing as expected and we consider the issue resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-12T14:07:07.333-04:00",
"resolved_inferred": false,
"started_at": "2026-03-12T10:49:44.014-04:00",
"state": "resolved",
"title": "Send Update Shows No Recipients in Pendo Listen",
"updated_at": "2026-03-12T14:07:07.350-04:00",
"url": "https://stspg.io/rlzx7nhz46z1"
},
{
"body": "After monitoring guide and resource center behavior and conducting a review of all guide statuses, we consider this issue fully resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-08T09:57:41.855-05:00",
"resolved_inferred": false,
"started_at": "2026-02-05T07:21:24.578-05:00",
"state": "resolved",
"title": "Investigating Issues with Guides and Resource Center",
"updated_at": "2026-02-08T09:57:41.876-05:00",
"url": "https://stspg.io/fqdg4yflpg1g"
},
{
"body": "Guide functionality and deliverability have been fully restored. All guides that were temporarily moved to a Draft state have now been returned to their previous status.\n\nWe believe Resource Center Guide Modules were not impacted in Production or Staging environments. An issue impacting the ability to edit some guides within RC Guide Modules while in Draft state was identified and is being addressed separately.\n\nSome guides may appear to still be in a Draft state due to browser caching. Logging out and back into Pendo will refresh the UI and reflect the correct guide status.\n\nThis incident is now resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-04T23:45:52.245-05:00",
"resolved_inferred": false,
"started_at": "2026-02-04T16:48:53.519-05:00",
"state": "resolved",
"title": "Guides using segments are non-operational in Production and Staging Environments",
"updated_at": "2026-02-04T23:45:52.267-05:00",
"url": "https://stspg.io/5m1crlw9h9vk"
},
{
"body": "The latency issue with our Support Bot vendor has been resolved. The Support Bot is now operating normally. Thank you for your patience while this was investigated.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-09T16:18:19.528-05:00",
"resolved_inferred": false,
"started_at": "2026-01-09T15:46:49.575-05:00",
"state": "resolved",
"title": "Pendo Chatbot not operational in the Resource Center",
"updated_at": "2026-01-09T16:18:19.543-05:00",
"url": "https://stspg.io/cn2jc66z7xqg"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-25T08:33:34.375-05:00",
"resolved_inferred": false,
"started_at": "2025-11-20T10:48:13.000-05:00",
"state": "resolved",
"title": "Data Sync Destination Invalidation Issue for Cloud-Storage Destinations",
"updated_at": "2025-11-25T08:33:34.394-05:00",
"url": "https://stspg.io/gc2jgy0dwqb5"
},
{
"body": "This issue has been fully resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-07T14:07:28.602-04:00",
"resolved_inferred": false,
"started_at": "2025-10-07T10:10:04.299-04:00",
"state": "resolved",
"title": "Degraded Search Performance in Listen Product",
"updated_at": "2025-10-07T14:07:28.621-04:00",
"url": "https://stspg.io/h228xtbj98nl"
}
]
}