{
"vendor": "Prismic",
"slug": "prismic",
"platform": "statuspage",
"status_url": "https://status.prismic.io",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "The issue affecting Api and Editor has been fully resolved. All systems are now operational.\n\nWe apologize for any inconvenience caused and appreciate your patience during this time. If you experience any further issues, please contact [Support Center].\n\n\ud83d\ude80 **Thank you for your support!**",
"first_seen": "2026-09-14T12:29:13Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-14T09:23:30Z",
"resolved_inferred": false,
"started_at": "2026-09-14T09:14:42Z",
"state": "resolved",
"title": "Elevated error rate on the API and Editor",
"updated_at": "2026-09-14T10:25:58Z"
},
{
"body": "The issue affecting publication system has been fully resolved. All systems are now operational.\n\nWe apologize for any inconvenience caused and appreciate your patience during this time. If you experience any further issues, please contact [Support Center].\n\n\ud83d\ude80 **Thank you for your support!**",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-29T19:11:25Z",
"resolved_inferred": false,
"started_at": "2026-06-29T18:52:55Z",
"state": "resolved",
"title": "Error on new document publication",
"updated_at": "2026-06-29T19:11:25Z"
},
{
"body": "The issue affecting Prismic Writing Room has been fully resolved. All systems are now operational.\n\nWe apologize for any inconvenience caused and appreciate your patience during this time. If you experience any further issues, please contact [Support Center].\n\n\ud83d\ude80 **Thank you for your support!**",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-19T09:27:33Z",
"resolved_inferred": false,
"started_at": "2026-05-19T09:14:22Z",
"state": "resolved",
"title": "Elevate errors on Writing Room",
"updated_at": "2026-05-19T09:27:33Z"
},
{
"body": "The issue affecting an upstream provider has been fully resolved. All systems are now operational.\n\nWe apologize for any inconvenience caused and appreciate your patience during this time. If you experience any further issues, please contact [Support Center].\n\n\ud83d\ude80 **Thank you for your support!**",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-22T18:55:58Z",
"resolved_inferred": false,
"started_at": "2026-04-22T18:45:07Z",
"state": "resolved",
"title": "Prismic.io is currently experiencing issues with authentication",
"updated_at": "2026-04-22T18:55:58Z"
},
{
"body": "The issue affecting the dashboard has been fully resolved. All systems are now operational.\n\n\ud83d\ude80 **Thank you for your support!**",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-13T17:14:42Z",
"resolved_inferred": false,
"started_at": "2026-04-13T17:00:54Z",
"state": "resolved",
"title": "Error accessing Prismic",
"updated_at": "2026-04-13T17:14:42Z"
},
{
"body": "The issue affecting media-library has been fully resolved. All systems are now operational.\n\n \n\nWe apologize for any inconvenience caused and appreciate your patience during this time. If you experience any further issues, please contact [Support Center].\n\n\ud83d\ude80 **Thank you for your support!**",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-07T16:41:21Z",
"resolved_inferred": false,
"started_at": "2026-04-07T16:26:38Z",
"state": "resolved",
"title": "Issue with Media Library",
"updated_at": "2026-04-07T16:41:21Z"
},
{
"body": "The issue affecting repository creation has been fully resolved. All systems are now operational.\n\nWe apologize for any inconvenience caused and appreciate your patience during this time. If you experience any further issues, please contact [Support Center].\n\n\ud83d\ude80 **Thank you for your support!**",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-03T11:49:18Z",
"resolved_inferred": false,
"started_at": "2026-04-03T10:47:25Z",
"state": "resolved",
"title": "New users are encountering issues when creating repositories",
"updated_at": "2026-04-03T11:49:18Z"
},
{
"body": "The issue affecting Media Library has been fully resolved. All systems are now operational.\n\nWe apologize for any inconvenience caused and appreciate your patience during this time. If you experience any further issues, please contact [Support Center].\n\n\ud83d\ude80 **Thank you for your support!**",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-20T16:21:15Z",
"resolved_inferred": false,
"started_at": "2026-03-20T15:37:47Z",
"state": "resolved",
"title": "Issue with Media Library",
"updated_at": "2026-03-20T16:21:15Z"
},
{
"body": "The issue affecting the Media Library has been fully resolved. All systems are now operational.\n\nWe apologize for any inconvenience caused and appreciate your patience during this time. If you experience any further issues, please contact Support via our [Help Center](https://prismic.io/docs/help-center).\n\n\ud83d\ude80 **Thank you for your support!**",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-02T16:04:32Z",
"resolved_inferred": false,
"started_at": "2026-03-02T15:44:11Z",
"state": "resolved",
"title": "Issue with Media Library",
"updated_at": "2026-03-11T15:28:49Z"
},
{
"body": "The issue affecting Media Library has been fully resolved. All systems are now operational.\n\nWe apologize for any inconvenience caused and appreciate your patience during this time. If you experience any further issues, please contact [Support Center].\n\n\ud83d\ude80 **Thank you for your support!**",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-18T15:08:10Z",
"resolved_inferred": false,
"started_at": "2026-02-18T14:51:13Z",
"state": "resolved",
"title": "Issue with Media Library",
"updated_at": "2026-03-11T15:28:49Z"
},
{
"body": "The issue affecting sign-ups has been fully resolved. All systems are now operational.\n\nWe apologize for any inconvenience caused and appreciate your patience during this time. If you experience any further issues, please contact [Support Center].\n\n\ud83d\ude80 **Thank you for your support!**",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-12T14:48:39Z",
"resolved_inferred": false,
"started_at": "2026-02-12T14:19:38Z",
"state": "resolved",
"title": "Unable to sign up",
"updated_at": "2026-03-11T15:28:49Z"
},
{
"body": "**Incident Summary**\n\nOn February 10, 2026, between approximately 10:15 PM and 11:30 PM CET, some Prismic customers experienced difficulties logging in and accessing their repositories. These issues were caused by a DNS resolution failure on [AWS CloudFront](https://health.aws.com/health/status), one of the infrastructure providers Prismic relies on.\n\n**What Happened**\n\n\u2022 AWS identified the root cause and progressively restored normal operations.\n\n\u2022 All Prismic services returned to full availability by late evening CET.\n\n\u2022 We identified gaps in our alerting that delayed our awareness of the issue.\n\n**What We Are Doing Next**\n\nTo improve our response to similar events in the future, we are taking the following actions:\n\n\u2022 **Improving our alerting**: We are enhancing our monitoring to detect upstream infrastructure issues faster and more reliably.\n\n\u2022 **Better support readiness**: We are putting in place clearer escalation processes so our support team can assist customers more effectively during incidents.\n\n\u2022 **Faster communication**: We are improving our status page update process to ensure customers are informed promptly when an issue is identified.\n\nWe apologize for the inconvenience and appreciate your patience. If you have any questions, please don't hesitate to reach out to our support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-10T22:30:00Z",
"resolved_inferred": false,
"started_at": "2026-02-11T10:38:11Z",
"state": "resolved",
"title": "Service Disruption",
"updated_at": "2026-03-11T15:28:49Z"
},
{
"body": "The issue affecting oEmbed feature has been fully resolved. All systems are now operational.\n\nWe apologize for any inconvenience caused and appreciate your patience during this time. If you experience any further issues, please contact [Support Center].\n\n\ud83d\ude80 **Thank you for your support!**",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-07T14:40:44Z",
"resolved_inferred": false,
"started_at": "2026-01-07T10:17:13Z",
"state": "resolved",
"title": "[Page Builder] Issue with oEmbed feature ",
"updated_at": "2026-03-11T15:28:49Z"
},
{
"body": "The issue affecting **Real Time Collaboration** has been fully resolved. All systems are now operational.\n\nWe apologize for any inconvenience caused and appreciate your patience during this time. If you experience any further issues, please contact [Support Center].\n\n\ud83d\ude80 **Thank you for your support!**",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-18T13:17:52Z",
"resolved_inferred": false,
"started_at": "2025-11-18T12:13:49Z",
"state": "resolved",
"title": "Real Time Collaboration Unavailable",
"updated_at": "2026-03-11T15:28:49Z"
},
{
"body": "The issue affecting new users authenticating via SSO and GitHub has now been fully resolved, and all systems are operating normally.\n\nWe apologize for any inconvenience caused and appreciate your patience during this time. If you experience any further issues, please contact our Support.\n\n\ud83d\ude80 Thank you for your support!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-07T14:25:59Z",
"resolved_inferred": false,
"started_at": "2025-11-07T13:25:27Z",
"state": "resolved",
"title": "Authentication via SSO and Github",
"updated_at": "2026-03-11T15:28:49Z"
},
{
"body": "The issue affecting Content API has been fully resolved. \nAll systems are now operational.\n\nWe apologize for any inconvenience caused and appreciate your patience during this time. If you experience any further issues, please contact [Support Contact].\n\n\ud83d\ude80 **Thank you for your support!**",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-20T13:46:57Z",
"resolved_inferred": false,
"started_at": "2025-10-20T12:49:14Z",
"state": "resolved",
"title": "Increased Errors on Content API",
"updated_at": "2026-03-11T15:28:49Z"
},
{
"body": "The issue affecting Webhooks and Integration Fields has been fully resolved. All systems are now operational.\n\nWe apologize for any inconvenience caused and appreciate your patience during this time. If you experience any further issues, please contact [Support Contact].\n\n\ud83d\ude80 **Thank you for your support!**",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-20T13:47:31Z",
"resolved_inferred": false,
"started_at": "2025-10-20T11:26:19Z",
"state": "resolved",
"title": "Webhook Triggers & Integration Fields",
"updated_at": "2026-03-11T15:28:49Z"
},
{
"body": "The issue affecting **Prismic Platform** has been **fully resolved**, and all systems are now **operational**.\n\nWe sincerely apologize for any inconvenience caused and greatly appreciate your patience during this time. If you experience any further issues, please contact our support team at **[Support center]**.\n\n\ud83d\ude80 **Thank you for your continued support!**",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-20T10:02:24Z",
"resolved_inferred": false,
"started_at": "2025-10-20T07:30:59Z",
"state": "resolved",
"title": "Increased Error Rates and Latencies",
"updated_at": "2026-03-11T15:28:49Z"
}
]
}