{
"vendor": "Rapid7",
"slug": "rapid7",
"platform": "statuspage",
"status_url": "https://status.rapid7.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "Our vendor has confirmed they are deploying a resolution to the issue affecting access to the Rapid7 Customer Support Portal. We are continuing to monitor progress and will provide a further update as the position changes. For any urgent matters in the interim, please contact your Rapid7 Account Team directly by email or phone.",
"first_seen": "2026-09-16T12:28:20Z",
"impact": "none",
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"started_at": "2026-09-16T09:27:25.332Z",
"state": "monitoring",
"title": "Rapid7 Customer Portal Degradation",
"updated_at": "2026-09-16T11:33:10.351Z",
"url": "https://stspg.io/473m31b4d143"
},
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"first_seen": "2026-09-06T12:28:17Z",
"impact": "maintenance",
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"resolved_inferred": true,
"started_at": "2026-09-06T12:00:00.000Z",
"state": "maintenance",
"title": "Hosted InsightVM - Group 5 Maintenance",
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"url": "https://stspg.io/03cqjyrtrs59"
},
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
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"title": "Hosted InsightVM - Group 4 Maintenance",
"updated_at": "2026-09-06T09:00:07.267Z",
"url": "https://stspg.io/bz6bcg09xcp6"
},
{
"body": "This incident has been resolved.",
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"impact": "minor",
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"resolved_at": "2026-09-03T22:40:19.707Z",
"resolved_inferred": false,
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"state": "resolved",
"title": "Exposure Command Degradation",
"updated_at": "2026-09-03T22:40:19.723Z",
"url": "https://stspg.io/1gkv7c982rsj"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
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"resolved_at": "2026-08-19T17:55:58.128Z",
"resolved_inferred": false,
"started_at": "2026-08-18T16:41:55.896Z",
"state": "resolved",
"title": "Scheduled maintenance for Collector plugin endpoint-cloud-proxy update (us-east-1, us-east-2, us-west-2, ap-northeast-1)",
"updated_at": "2026-08-19T17:55:58.142Z",
"url": "https://stspg.io/b0ypknnq41lv"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
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"resolved_at": "2026-08-18T16:55:16.757Z",
"resolved_inferred": false,
"started_at": "2026-08-17T15:44:01.123Z",
"state": "resolved",
"title": "Scheduled maintenance for Collector plugin endpoint-cloud-proxy update (eu-central-1 and ap-southeast-2)",
"updated_at": "2026-08-18T16:55:16.771Z",
"url": "https://stspg.io/66bz4jt3zhxk"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-14T17:00:33.036Z",
"resolved_inferred": false,
"started_at": "2026-08-14T16:09:09.626Z",
"state": "resolved",
"title": "API Gateway Instability (EU Region)",
"updated_at": "2026-08-14T17:00:33.051Z",
"url": "https://stspg.io/sny4gtw2plrq"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-14T17:00:19.550Z",
"resolved_inferred": false,
"started_at": "2026-08-13T15:37:17.993Z",
"state": "resolved",
"title": "Scheduled maintenance for Collector plugin endpoint-cloud-proxy update (ca-central-1)",
"updated_at": "2026-08-14T17:00:19.567Z",
"url": "https://stspg.io/5l7vx970ccxt"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-03T17:45:55.719Z",
"resolved_inferred": false,
"started_at": "2026-08-03T16:55:31.575Z",
"state": "resolved",
"title": "Degraded Performance \u2013 Detection Events Processing (US-1)",
"updated_at": "2026-08-03T17:45:55.740Z",
"url": "https://stspg.io/my0jbjw30wqh"
},
{
"body": "All systems have recovered and are confirmed as operating as normal.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-14T16:42:11.279Z",
"resolved_inferred": false,
"started_at": "2026-06-12T13:22:25.326Z",
"state": "resolved",
"title": "Platform access for Threat Intelligence",
"updated_at": "2026-06-14T16:42:11.295Z",
"url": "https://stspg.io/b7fg52zndlh6"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-21T16:02:14.934Z",
"resolved_inferred": false,
"started_at": "2026-05-21T15:49:59.513Z",
"state": "resolved",
"title": "Errors With Investigation Comments",
"updated_at": "2026-05-21T16:02:14.951Z",
"url": "https://stspg.io/zdr3yjhybpkb"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-12T10:44:27.755Z",
"resolved_inferred": false,
"started_at": "2026-05-12T10:22:33.549Z",
"state": "resolved",
"title": "Degradation with Vulnerability Management API (APIv4 and Bulk Export API) and SIEM",
"updated_at": "2026-05-12T10:44:27.777Z",
"url": "https://stspg.io/78wxpv9mxcgf"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-08T12:49:56.697Z",
"resolved_inferred": false,
"started_at": "2026-05-08T02:05:00.706Z",
"state": "resolved",
"title": "Agent management UI intermittent issues and delays in SIEM data processing",
"updated_at": "2026-05-08T12:49:56.715Z",
"url": "https://stspg.io/hmth9fw2ww8d"
},
{
"body": "Update: Replay of impacted alerts for all regions has been completed.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-05T16:43:44.907Z",
"resolved_inferred": false,
"started_at": "2026-05-05T14:48:21.861Z",
"state": "resolved",
"title": "SIEM - Delayed Investigation Creation",
"updated_at": "2026-05-05T16:43:44.925Z",
"url": "https://stspg.io/fszngt1n9v3b"
},
{
"body": "We have confirmed that all processing is up to date and operating as normal.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-27T14:51:24.903Z",
"resolved_inferred": false,
"started_at": "2026-04-24T11:21:21.703Z",
"state": "resolved",
"title": "Delay in alerts and investigations in AP and EU",
"updated_at": "2026-04-27T14:51:24.922Z",
"url": "https://stspg.io/ftcd2p8t7l9l"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-17T19:05:36.729Z",
"resolved_inferred": false,
"started_at": "2026-04-17T17:17:31.784Z",
"state": "resolved",
"title": "InsightAppSec Service Degradation",
"updated_at": "2026-04-17T19:05:36.746Z",
"url": "https://stspg.io/72h74556y4tv"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-15T18:34:46.483Z",
"resolved_inferred": false,
"started_at": "2026-04-15T16:19:40.834Z",
"state": "resolved",
"title": "Attack Surface Management (Surface Command) - Import Feed Failure",
"updated_at": "2026-04-15T18:34:46.505Z",
"url": "https://stspg.io/7pfb9bqsc0gt"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-15T17:43:16.174Z",
"resolved_inferred": false,
"started_at": "2026-04-13T15:55:41.622Z",
"state": "resolved",
"title": "Automation Reporting Homepage Dashboard Issue",
"updated_at": "2026-04-15T17:43:16.190Z",
"url": "https://stspg.io/8tfbfpncql75"
},
{
"body": "This incident has been resolved.  Thank you for your patience and cooperation as we investigated and remediated.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-13T16:35:51.287Z",
"resolved_inferred": false,
"started_at": "2026-04-13T15:45:49.323Z",
"state": "resolved",
"title": "Degradation of Command Platform",
"updated_at": "2026-04-13T16:35:51.306Z",
"url": "https://stspg.io/hml55mztdwqp"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-09T21:28:02.520Z",
"resolved_inferred": false,
"started_at": "2026-04-09T05:12:27.824Z",
"state": "resolved",
"title": "Increased volume of investigations",
"updated_at": "2026-04-09T21:28:02.536Z",
"url": "https://stspg.io/fc2r4t0n2d6m"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-13T19:59:23.560Z",
"resolved_inferred": false,
"started_at": "2026-03-13T17:59:41.462Z",
"state": "resolved",
"title": "Command Platform Login Inaccessible",
"updated_at": "2026-03-13T19:59:23.582Z",
"url": "https://stspg.io/cbjgbrqv6vdc"
},
{
"body": "We have contacted all affected customers via email or their account teams and shared remediation plans for investigations created during the affected window. Our engineering teams have also begun the cleanup process.\n\nPlease note: We are transitioning to direct updates for impacted customers, and this status page will no longer be updated. If you believe you were affected but have not received communication, please contact Rapid7 Support or reach out to your account team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-18T20:24:41.019Z",
"resolved_inferred": false,
"started_at": "2026-03-11T15:09:19.721Z",
"state": "resolved",
"title": "Increased Investigation Volume",
"updated_at": "2026-03-18T20:24:41.037Z",
"url": "https://stspg.io/n48zjsg07bjt"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-18T08:43:14.410Z",
"resolved_inferred": false,
"started_at": "2026-03-11T14:48:18.861Z",
"state": "resolved",
"title": "Collector Offline",
"updated_at": "2026-03-18T08:43:14.430Z",
"url": "https://stspg.io/x2h7cgppnfcs"
},
{
"body": "This incident has now been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-09T23:08:53.638Z",
"resolved_inferred": false,
"started_at": "2026-03-09T18:26:56.715Z",
"state": "resolved",
"title": "InsightVM Dashboards Failing to Load",
"updated_at": "2026-03-09T23:08:53.653Z",
"url": "https://stspg.io/vky95h1zv82g"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-03T02:07:08.615Z",
"resolved_inferred": false,
"started_at": "2026-03-03T00:53:08.596Z",
"state": "resolved",
"title": "Vulnerability Management (US2) - Service Interruption",
"updated_at": "2026-03-03T02:07:08.630Z",
"url": "https://stspg.io/kyrf8ckzf83z"
},
{
"body": "Update \u2013 We continue to monitor the vendor outage impacting the me-central-01 region. At this time, affected services remain unavailable and we do not have an estimated timeline for full restoration.\nWe have completed dedicated outreach to impacted customers via email and/or through their account teams to ensure visibility and support.\nAs this issue is driven by a vendor, we will transition to a dedicated update format. As a result this status page will no longer reflect our current state. If you believe you were impacted and have not received direct communication, please contact Rapid7 Support or reach out to your account team for assistance. \nWe appreciate your continued patience as we work with our vendor to resolve this issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-18T14:32:29.830Z",
"resolved_inferred": false,
"started_at": "2026-03-01T14:05:04.611Z",
"state": "resolved",
"title": "Monitoring a Vendor Outage in me-central-01",
"updated_at": "2026-03-18T14:32:29.847Z",
"url": "https://stspg.io/w5pfbpd5f5hf"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-05T09:33:32.538Z",
"resolved_inferred": false,
"started_at": "2026-02-05T09:11:05.858Z",
"state": "resolved",
"title": "Command Platform Intermittent Inaccessibility",
"updated_at": "2026-02-05T09:33:32.558Z",
"url": "https://stspg.io/bvh5k14hx6rr"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-30T22:14:06.176Z",
"resolved_inferred": false,
"started_at": "2025-11-30T21:06:38.000Z",
"state": "resolved",
"title": "InsightVM Dashboards and API Degraded Performance for US1",
"updated_at": "2025-11-30T22:14:06.196Z",
"url": "https://stspg.io/5lw0qr5ww6bj"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-18T17:24:30.583Z",
"resolved_inferred": false,
"started_at": "2025-11-18T13:10:11.968Z",
"state": "resolved",
"title": "Threat Command and Threat Intelligence - User Interface and API Degradation",
"updated_at": "2025-11-18T17:24:30.603Z",
"url": "https://stspg.io/8w4k43kwzcd7"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-19T00:59:15.000Z",
"resolved_inferred": false,
"started_at": "2025-11-17T16:00:31.457Z",
"state": "resolved",
"title": "Degraded Performance in US1 for Dashboards, Remediation Projects, and Goals",
"updated_at": "2025-11-20T00:59:22.035Z",
"url": "https://stspg.io/y6wbbk562y5y"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-04T18:17:58.283Z",
"resolved_inferred": false,
"started_at": "2025-11-04T13:52:29.836Z",
"state": "resolved",
"title": "InsightIDR - Data Collection, Processing and User Interface Degradation",
"updated_at": "2025-11-04T18:17:58.306Z",
"url": "https://stspg.io/tg4j68zmc03c"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-29T21:51:53.863Z",
"resolved_inferred": false,
"started_at": "2025-10-29T17:05:47.747Z",
"state": "resolved",
"title": "Collection from 3rd Party Cloud Based Event Source Degraded",
"updated_at": "2025-10-29T21:51:53.878Z",
"url": "https://stspg.io/lggzcs1pqgb9"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-28T10:00:42.167Z",
"resolved_inferred": false,
"started_at": "2025-10-28T01:41:44.973Z",
"state": "resolved",
"title": "IDR - Delays in Log Search Data (EU)",
"updated_at": "2025-10-28T10:00:42.188Z",
"url": "https://stspg.io/jxs9hqnsfn5b"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-21T12:11:45.239Z",
"resolved_inferred": false,
"started_at": "2025-10-20T10:55:58.006Z",
"state": "resolved",
"title": "Degraded Performance across Command Platform",
"updated_at": "2025-10-21T12:11:45.263Z",
"url": "https://stspg.io/xbjr4mx2sty9"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-17T00:12:55.148Z",
"resolved_inferred": false,
"started_at": "2025-10-16T22:07:11.837Z",
"state": "resolved",
"title": "InsightVM Cloud Reporting Page Loading Issues (AP)",
"updated_at": "2025-10-17T00:12:55.168Z",
"url": "https://stspg.io/qfwst3c6d4n4"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-16T15:44:27.931Z",
"resolved_inferred": false,
"started_at": "2025-09-15T19:54:43.000Z",
"state": "resolved",
"title": "InsightVM Exposure Analytics Dashboard Disruption",
"updated_at": "2025-09-16T15:44:27.947Z",
"url": "https://stspg.io/gxkm36j87lzw"
},
{
"body": "This incident has been resolved - If you have any further questions please don't hesitate to raise a support case from within the customer portal.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-15T17:41:12.911Z",
"resolved_inferred": false,
"started_at": "2025-09-15T14:22:36.344Z",
"state": "resolved",
"title": "Monitoring Surface Command Performance in eu-central-1",
"updated_at": "2025-09-15T17:41:12.927Z",
"url": "https://stspg.io/5nclvs13h8cs"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-14T23:07:02.009Z",
"resolved_inferred": false,
"started_at": "2025-09-14T21:08:12.694Z",
"state": "resolved",
"title": "InsightVM (US2) - Degragation of service",
"updated_at": "2025-09-14T23:07:02.045Z",
"url": "https://stspg.io/7xhv15rsn18c"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
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"title": "InsightVM Exposure Analytics Dashboard Cards Not Loading",
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"url": "https://stspg.io/9l9fx8fvp9wb"
},
{
"body": "This incident has been resolved.",
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"resolved_at": "2025-09-04T19:31:54.728Z",
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"title": "AppSec User Interface is Unreachable in US1",
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"url": "https://stspg.io/jl484pt3c7d0"
},
{
"body": "This incident has been resolved.",
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"impact": "none",
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"resolved_at": "2025-08-23T20:05:25.092Z",
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"title": "Delays in Alerting Endpoint/Agent Data",
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"url": "https://stspg.io/l30xg6zzgbps"
}
]
}