{
"vendor": "ReCharge",
"slug": "recharge",
"platform": "statuspage",
"status_url": "https://status.rechargepayments.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "The third party provider has resolved their outage.",
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"impact": "none",
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"resolved_at": "2026-09-01T11:14:26.161-07:00",
"resolved_inferred": false,
"started_at": "2026-09-01T10:35:04.262-07:00",
"state": "resolved",
"title": "Potential SMS Delays",
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"url": "https://stspg.io/pktzxht0gc5f"
},
{
"body": "This has been resolved.",
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"impact": "critical",
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"resolved_at": "2026-08-07T18:20:01.486-07:00",
"resolved_inferred": false,
"started_at": "2026-08-07T07:07:10.988-07:00",
"state": "resolved",
"title": "Upcoming Charge Notification Delay",
"updated_at": "2026-08-07T18:20:01.509-07:00",
"url": "https://stspg.io/6rhrkwjx2jll"
},
{
"body": "We are observing full recovery and will continue monitoring.",
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"impact": "critical",
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"resolved_at": "2026-07-20T13:16:21.257-07:00",
"resolved_inferred": false,
"started_at": "2026-07-20T11:54:45.000-07:00",
"state": "resolved",
"title": "Merchant Admin Access Degraded",
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"url": "https://stspg.io/3lhj6xfjsxwq"
},
{
"body": "This has been resolved and data for 6/28/26 is displaying as expected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-29T11:40:10.000-07:00",
"resolved_inferred": false,
"started_at": "2026-06-29T07:14:19.910-07:00",
"state": "resolved",
"title": "Delayed analytics data",
"updated_at": "2026-06-29T11:41:02.342-07:00",
"url": "https://stspg.io/mm74f3t2k8q3"
},
{
"body": "This issue has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-29T14:37:09.600-07:00",
"resolved_inferred": false,
"started_at": "2026-04-29T08:05:32.841-07:00",
"state": "resolved",
"title": "Third party provider webhook issue",
"updated_at": "2026-04-29T14:37:09.617-07:00",
"url": "https://stspg.io/vtvych8817pd"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-23T10:00:48.922-07:00",
"resolved_inferred": false,
"started_at": "2026-04-23T09:14:01.178-07:00",
"state": "resolved",
"title": "Merchant Admin Access Degraded",
"updated_at": "2026-04-23T10:00:48.938-07:00",
"url": "https://stspg.io/y6tywrp7nmzz"
},
{
"body": "The issue with the Merchant Analytics data refresh is fixed. All data is now refreshed.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-07T08:02:46.172-07:00",
"resolved_inferred": false,
"started_at": "2026-04-07T03:59:49.283-07:00",
"state": "resolved",
"title": "Analytics daily refresh failed impacting data exports.",
"updated_at": "2026-04-07T08:02:46.187-07:00",
"url": "https://stspg.io/r4x5v6yyrb1p"
},
{
"body": "This error has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-12T07:17:50.198-08:00",
"resolved_inferred": false,
"started_at": "2026-02-12T06:59:12.348-08:00",
"state": "resolved",
"title": "Renew Rate Dashboard Error",
"updated_at": "2026-02-12T07:17:50.213-08:00",
"url": "https://stspg.io/9p59b579bch6"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-17T10:24:03.480-08:00",
"resolved_inferred": false,
"started_at": "2025-12-17T09:21:48.177-08:00",
"state": "resolved",
"title": "Degraded Admin Accessibility",
"updated_at": "2025-12-17T10:24:03.496-08:00",
"url": "https://stspg.io/ssc2g1m8k6r4"
},
{
"body": "This has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-16T15:44:24.431-08:00",
"resolved_inferred": false,
"started_at": "2025-12-16T14:11:39.897-08:00",
"state": "resolved",
"title": "API degradation across several services",
"updated_at": "2025-12-16T15:44:24.455-08:00",
"url": "https://stspg.io/vgr2ptnftkfk"
},
{
"body": "The root cause of this incident has been resolved. Those impacted will receive further communication.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-12T16:36:16.434-08:00",
"resolved_inferred": false,
"started_at": "2025-11-09T10:06:20.310-08:00",
"state": "resolved",
"title": "Issue with charge processing",
"updated_at": "2025-11-12T16:36:16.451-08:00",
"url": "https://stspg.io/lyk2m82yzbqr"
},
{
"body": "We are observing full recovery and will continue monitoring.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-04T14:07:58.070-08:00",
"resolved_inferred": false,
"started_at": "2025-11-04T13:25:52.611-08:00",
"state": "resolved",
"title": "Email Domain Authentication Issues",
"updated_at": "2025-11-04T14:07:58.085-08:00",
"url": "https://stspg.io/nkz2cvh47bpc"
},
{
"body": "This has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-27T12:13:55.254-07:00",
"resolved_inferred": false,
"started_at": "2025-10-23T06:42:11.722-07:00",
"state": "resolved",
"title": "Missing Data in Email Analytics",
"updated_at": "2025-10-27T12:13:55.268-07:00",
"url": "https://stspg.io/35hzjps9nb92"
},
{
"body": "This issue has been resolved and all data has been updated.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-20T15:05:04.216-07:00",
"resolved_inferred": false,
"started_at": "2025-10-20T06:38:49.306-07:00",
"state": "resolved",
"title": "Analytics Data Delayed for 10/19/25",
"updated_at": "2025-10-20T15:05:04.231-07:00",
"url": "https://stspg.io/g7syptnb4677"
},
{
"body": "This issue has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-16T14:54:19.311-07:00",
"resolved_inferred": false,
"started_at": "2025-10-16T13:25:08.919-07:00",
"state": "resolved",
"title": "Internal Server Error in the onboarding checklist",
"updated_at": "2025-10-16T14:54:19.327-07:00",
"url": "https://stspg.io/lz63yr3rvb06"
},
{
"body": "The issue has been resolved, and all data is up to date.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-10T06:46:04.860-07:00",
"resolved_inferred": false,
"started_at": "2025-10-10T05:09:22.000-07:00",
"state": "resolved",
"title": "Analytics daily run data is impacted and not refreshed properly",
"updated_at": "2025-10-10T06:46:04.878-07:00",
"url": "https://stspg.io/ztmwt1794bmh"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-09T07:50:05.543-07:00",
"resolved_inferred": false,
"started_at": "2025-10-09T03:40:36.000-07:00",
"state": "resolved",
"title": "Analytic drill-down data is unavailable",
"updated_at": "2025-10-09T07:50:05.559-07:00",
"url": "https://stspg.io/sx5q81vf3brm"
},
{
"body": "This issue has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-29T16:10:38.294-07:00",
"resolved_inferred": false,
"started_at": "2025-09-29T14:37:48.334-07:00",
"state": "resolved",
"title": "Internal Server Error in the onboarding checklist",
"updated_at": "2025-09-29T16:10:38.314-07:00",
"url": "https://stspg.io/srd9hxdk4y45"
},
{
"body": "Data cleanup has been completed. This issue is now fully resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-30T05:23:35.921-07:00",
"resolved_inferred": false,
"started_at": "2025-09-26T13:57:19.908-07:00",
"state": "resolved",
"title": "Delayed processing of some Rewards flows",
"updated_at": "2025-09-30T05:23:35.939-07:00",
"url": "https://stspg.io/fvr54y9s2xvq"
},
{
"body": "This issue is now resolved and data for 9/24/25 is displayed on the home and analytics pages as expected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-25T08:50:33.000-07:00",
"resolved_inferred": false,
"started_at": "2025-09-25T05:07:56.558-07:00",
"state": "resolved",
"title": "Stale Analytics Data",
"updated_at": "2025-09-25T08:50:56.172-07:00",
"url": "https://stspg.io/1bdm11jd4dtm"
},
{
"body": "This issue is now resolved and data for 9/17/25 is now displaying as expected on the analytics dashboards.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-18T12:37:14.000-07:00",
"resolved_inferred": false,
"started_at": "2025-09-18T07:49:31.816-07:00",
"state": "resolved",
"title": "Stale data for 9/17/25 on some analytics dashboards",
"updated_at": "2025-09-18T12:37:28.520-07:00",
"url": "https://stspg.io/5mbmvc70b2x9"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-10T14:53:02.939-07:00",
"resolved_inferred": false,
"started_at": "2025-09-10T14:00:08.051-07:00",
"state": "resolved",
"title": "Merchant Admin Outage",
"updated_at": "2025-09-10T14:53:02.955-07:00",
"url": "https://stspg.io/x3jvrgl53jn7"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-05T10:04:52.294-07:00",
"resolved_inferred": false,
"started_at": "2025-09-03T10:35:06.954-07:00",
"state": "resolved",
"title": "Shipping Rate Issues",
"updated_at": "2025-09-05T10:04:52.313-07:00",
"url": "https://stspg.io/80lcwglchz3y"
},
{
"body": "This incident has been resolved since 11:10 AM ET when our provider rolled back an upgrade. We continued monitoring and have observed full recovery.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-18T13:51:46.681-07:00",
"resolved_inferred": false,
"started_at": "2025-08-18T01:10:21.000-07:00",
"state": "resolved",
"title": "Getting timeouts (504 status) from the merchant and customer portal UI",
"updated_at": "2025-08-18T13:51:46.702-07:00",
"url": "https://stspg.io/lzfwx885mk7f"
}
]
}