{
"vendor": "Roadmunk",
"slug": "roadmunk",
"platform": "statuspage",
"status_url": "https://status.roadmunk.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-22T15:39:06Z",
"resolved_inferred": false,
"started_at": "2026-07-22T01:22:20Z",
"state": "resolved",
"title": "EU and APAC regions are unavailable",
"updated_at": "2026-07-22T15:39:06Z"
},
{
"body": "The incident has been resolved",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-15T01:00:00Z",
"resolved_inferred": false,
"started_at": "2026-07-15T00:38:29Z",
"state": "resolved",
"title": "EU region is unavailable",
"updated_at": "2026-07-15T01:16:19Z"
},
{
"body": "The incident has been resolved",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-09T15:05:21Z",
"resolved_inferred": false,
"started_at": "2026-07-09T15:04:20Z",
"state": "resolved",
"title": "Degraded performance",
"updated_at": "2026-07-09T15:05:21Z"
},
{
"body": "The incident has been resolved",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-22T15:47:18Z",
"resolved_inferred": false,
"started_at": "2025-12-19T19:53:12Z",
"state": "resolved",
"title": "APAC region is unavailable",
"updated_at": "2026-03-12T18:22:44Z"
},
{
"body": "The incident has been resolved",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-05T16:09:55Z",
"resolved_inferred": false,
"started_at": "2025-12-04T16:01:08Z",
"state": "resolved",
"title": "Intermittent Service Interruption",
"updated_at": "2026-03-12T18:22:44Z"
},
{
"body": "While our cloud provider (AWS) continues to recover from an earlier outage, our own observability platforms confirm that all services have returned to a stable state. We will continue to actively monitor all systems to ensure ongoing performance and stability.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-20T20:26:08Z",
"resolved_inferred": false,
"started_at": "2025-10-20T09:09:57Z",
"state": "resolved",
"title": "Authentication failing due to widespread provider outage",
"updated_at": "2026-03-12T18:22:44Z"
},
{
"body": "1. **What happened -**\u00a0The issue appeared to be a memory leak with the sync servers on our European deployment.\n2. **Why it happened -**\u00a0We do not deploy over the weekend which caused the server to not restart as it usually does. During this time period, the memory usage continued to rise on the machine until it ran out of available memory and thus created the incident.\n3. **What was done to fix it -**\u00a0We were able to identify the host having the issue and issued the reboot to fix the the host not being available.\n4. **How will this prevented in the future -**\n\n* Begun an investigation of the memory usage of sync servers\n* Increased the memory and CPU on proxy servers\n* Added another proxy server for our European deployment\n* Updated our platform plans to include better alerting on this condition so that we can enable self-healing in future releases",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2021-09-20T13:26:37Z",
"resolved_inferred": false,
"started_at": "2025-09-05T16:06:25Z",
"state": "resolved",
"title": "Service Degradation in Roadmunk",
"updated_at": "2026-03-12T18:22:44Z"
},
{
"body": "Hi there,\n\nGood news! We were able to make the necessary changes to restore expected functionality within the Roadmunk application. Everything is operating as normal. Thank you so much for your patience.\n\nHappy roadmapping,\nRoadmunk Support",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2021-09-02T13:59:12Z",
"resolved_inferred": false,
"started_at": "2025-09-05T16:06:25Z",
"state": "resolved",
"title": "Investigating Service Downtime in Roadmunk Application",
"updated_at": "2026-03-12T18:22:44Z"
},
{
"body": "A number of users on our EU deployment (eu.roadmunk.com) reported loading issues where they could not load past ~62%. Fortunately incognito access was a successful workaround during this issue. Thanks to a reboot of our proxy servers, the full solution was rolled out within the hour and logins are now successful.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2021-08-30T13:30:00Z",
"resolved_inferred": false,
"started_at": "2025-09-05T16:06:25Z",
"state": "resolved",
"title": "Service degradation in Roadmunk",
"updated_at": "2026-03-12T18:22:44Z"
},
{
"body": "When your product or service isn\u2019t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don\u2019t know exactly what\u2019s going on.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2021-02-17T22:08:13Z",
"resolved_inferred": false,
"started_at": "2025-09-05T16:06:25Z",
"state": "resolved",
"title": "This is an example incident",
"updated_at": "2026-03-12T18:22:44Z"
},
{
"body": "AWS issues have been resolved and services moving back to normal. If you are still experiencing any issues, please feel free to out to someone from our team. Thank you.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2021-12-08T01:28:19Z",
"resolved_inferred": false,
"started_at": "2025-09-05T16:06:24Z",
"state": "resolved",
"title": "Connectivity Issues",
"updated_at": "2026-03-12T18:22:44Z"
},
{
"body": "Included below is a postmortem to the Portfolio roadmap issue we experienced. If there are any outstanding questions after reading, please feel free to reach out to our support team - support@roadmunk.com\n\n**What happened** - Some users experienced Portfolio roadmaps in which source roadmaps were erroneously removed.\u00a0\n\n**Why it happened** - A software defect was missed during testing and was released to production. This defect introduced a logic error that unfortunately removed source roadmaps from Portfolios when a permission change happened.\n\n**What was done to fix it** - When the extent of the problem became available Roadmunk\u2019s engineering team investigated and found the root cause. The software was patched accordingly to alleviate the issue. In addition, Roadmunk ran a data restoration procedure for the affected roadmaps and restored them to their original state. All impacted roadmaps were successfully restored two days after the root cause was addressed.\u00a0\n\n**How will this be prevented in the future** - Moving forward, test cases have been added for this type of situation so it gets caught ahead of time. In addition, should the defect logic present itself again, we've also included safeguards to ensure roadmaps remain stable and return to a legacy state.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2021-12-07T18:48:17Z",
"resolved_inferred": false,
"started_at": "2025-09-05T16:06:24Z",
"state": "resolved",
"title": "Portfolio Roadmaps",
"updated_at": "2026-03-12T18:22:44Z"
},
{
"body": "Thank you for your patience! Our team has resolved this issue and are currently monitoring to ensure that there are no residual effects or impact. If you are still seeing errors when trying to access Roadmunk following this fix, please try refreshing the page - any ongoing issues can be reported to our team via support@roadmunk.com. Our apologies again for any inconvenience this may have caused and we're happy to have things back up and running for you.\n\nHope you have a wonderful day and happy roadmapping!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2022-08-03T15:15:19Z",
"resolved_inferred": false,
"started_at": "2025-09-05T16:06:23Z",
"state": "resolved",
"title": "504 Errors Reported in Roadmunk",
"updated_at": "2026-03-12T18:22:44Z"
},
{
"body": "Hi there,\r\n\r\nGood news! We were able to make the necessary changes to restore expected functionality within the Roadmunk application. Everything is operating as normal. Thank you so much for your patience.\r\n\r\nHappy roadmapping,\r\nRoadmunk Support",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2022-05-18T19:12:09Z",
"resolved_inferred": false,
"started_at": "2025-09-05T16:06:23Z",
"state": "resolved",
"title": "Identified Issue on Roadmunk Application",
"updated_at": "2026-03-12T18:22:44Z"
},
{
"body": "Hi there,\r\n\r\nGood news! We were able to make the necessary changes to restore expected functionality within the Roadmunk application. Everything is operating as normal. Thank you so much for your patience.\r\n\r\nHappy roadmapping,\r\nRoadmunk Support",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2022-04-13T13:13:34Z",
"resolved_inferred": false,
"started_at": "2025-09-05T16:06:23Z",
"state": "resolved",
"title": "Investigating Errors in Roadmunk Application",
"updated_at": "2026-03-12T18:22:44Z"
},
{
"body": "Hi there,\r\n\r\nGood news! We were able to make the necessary changes to restore expected functionality within the Roadmunk application. Everything is operating as normal. Thank you so much for your patience.\r\n\r\nHappy roadmapping,\r\nRoadmunk Support",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2022-04-08T19:22:06Z",
"resolved_inferred": false,
"started_at": "2025-09-05T16:06:23Z",
"state": "resolved",
"title": "Identified Issue on Roadmunk Application",
"updated_at": "2026-03-12T18:22:44Z"
},
{
"body": "Good news! We were able to make the necessary changes to restore expected functionality within the Roadmunk application. Everything is operating as normal. Thank you so much for your patience.\n\nHappy roadmapping,\nRoadmunk Support",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2022-03-30T22:39:21Z",
"resolved_inferred": false,
"started_at": "2025-09-05T16:06:23Z",
"state": "resolved",
"title": "Identified Issue on Roadmunk Application",
"updated_at": "2026-03-12T18:22:44Z"
},
{
"body": "Included below is a postmortem to the connectivity issue we experienced yesterday. If there are any outstanding questions after reading, please feel free to reach out to our support team -\u00a0[support@roadmunk.com](mailto:support@roadmunk.com)\n\n**What happened** - Customers that were not already logged in to Roadmunk were unable to log in and access the application.\n\n**Why it happened** - An invalid configuration change was made to Roadmunk\u2019s authentication and released to production which caused the application to not run properly. Please note that at no time were any accounts vulnerable to unauthorized access.\n\n**What was done to fix it** - When the extent of the problem became available Roadmunk\u2019s engineering team investigated and found the root cause. The team executed a manual rollback that deployed an earlier version of authentication to alleviate the issue and allow users the ability to log in. Then, the permanent solution was solidified and deployed to the current version. The issue was resolved within 1 hour.\u00a0\n\n**How will this be prevented in the future** - Moving forward, Roadmunk deployment automation has been enhanced to block deployment on this type of misconfiguration.\u00a0 In addition, code and configuration review process improvements were made to catch such changes ahead of time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2022-01-20T19:52:36Z",
"resolved_inferred": false,
"started_at": "2025-09-05T16:06:23Z",
"state": "resolved",
"title": "Investigating Errors in Roadmunk Application",
"updated_at": "2026-03-12T18:22:44Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2022-10-10T19:00:09Z",
"resolved_inferred": false,
"started_at": "2025-09-05T16:06:22Z",
"state": "resolved",
"title": "AUTHENTICATION - Log In Issue",
"updated_at": "2026-03-12T18:22:44Z"
},
{
"body": "Thank you for your patience and apologies for any inconvenience! Our team has confirmed that all deployments are once again accessible and that this issue has been resolved. If you are still running into any issues, please don't hesitate to reach out to support@roadmunk.com and we will be happy to assist.\n\nHope you have a wonderful weekend and happy roadmapping!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2022-09-30T19:26:15Z",
"resolved_inferred": false,
"started_at": "2025-09-05T16:06:22Z",
"state": "resolved",
"title": "Users Across All Deployments Encountering Unexpected Error",
"updated_at": "2026-03-12T18:22:44Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2022-11-29T20:27:54Z",
"resolved_inferred": false,
"started_at": "2025-09-05T16:06:21Z",
"state": "resolved",
"title": "Authentication delays",
"updated_at": "2026-03-12T18:22:44Z"
},
{
"body": "Performance has been restored",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2022-11-29T17:17:22Z",
"resolved_inferred": false,
"started_at": "2025-09-05T16:06:21Z",
"state": "resolved",
"title": "Some services experiencing degraded performance",
"updated_at": "2026-03-12T18:22:44Z"
},
{
"body": "Some accounts experienced an issue where users hit an error while logging in stating \"Cannot POST /auth/saml/callback\" after authenticating through their company SSO portal.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2022-11-25T13:00:00Z",
"resolved_inferred": false,
"started_at": "2025-09-05T16:06:21Z",
"state": "resolved",
"title": "Some accounts hitting errors when logging in with SSO",
"updated_at": "2026-03-12T18:22:44Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2022-11-10T20:32:02Z",
"resolved_inferred": false,
"started_at": "2025-09-05T16:06:21Z",
"state": "resolved",
"title": "Roadmapping not loading",
"updated_at": "2026-03-12T18:22:44Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2023-01-31T19:09:14Z",
"resolved_inferred": false,
"started_at": "2025-09-05T16:06:20Z",
"state": "resolved",
"title": "Authentication issues with SSO",
"updated_at": "2026-03-12T18:22:44Z"
}
]
}