{
"vendor": "Rollbar",
"slug": "rollbar",
"platform": "statuspage",
"status_url": "http://status.rollbar.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "Backlog drained, all processing nominal",
"first_seen": "2026-09-16T12:28:20Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-16T10:11:04Z",
"resolved_inferred": false,
"started_at": "2026-09-16T09:45:01Z",
"state": "resolved",
"title": "Increased occurrence processing pipeline latency",
"updated_at": "2026-09-16T10:11:04Z"
},
{
"body": "We believe everything is now back to normal , sorry for the inconvenience caused. ",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-01T16:53:08Z",
"resolved_inferred": false,
"started_at": "2026-09-01T15:39:45Z",
"state": "resolved",
"title": "Widespread incident impacting multiple parts of our platform caused by an incident within our cloud provider",
"updated_at": "2026-09-01T16:53:08Z"
},
{
"body": "Incident resolved",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-25T15:45:06Z",
"resolved_inferred": false,
"started_at": "2026-06-25T15:15:11Z",
"state": "resolved",
"title": "Increased occurrence processing pipeline latency",
"updated_at": "2026-06-25T15:45:06Z"
},
{
"body": "We have fully rolled this back and applied the updated image. ",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-19T08:59:06Z",
"resolved_inferred": false,
"started_at": "2026-05-18T20:50:33Z",
"state": "resolved",
"title": "Currently experiencing LOGIN issues ",
"updated_at": "2026-05-19T08:59:06Z"
},
{
"body": "Earlier today we identified and resolved an issue impacting customers using our PHP and Ruby SDKs. A backend API change deployed on Friday 5/8/26 ~2:30PM PT inadvertently broke request parsing for certain payloads sent with the Ruby and PHP SDKs. As a result, occurrences sent during this window were rejected and not recorded.\n\nWe rolled back the change this morning (5/9 at 8:30 am PT) and occurrence ingestion is back to normal.\n\nUnfortunately, occurrences that were dropped during the affected window, were not stored and cannot be recovered. We understand thats a gap in your observability and we take that seriously.\n\nWe\u2019re conducting a full postmortem and will publish details on our statue page. In the meantime if you\u2019re still seeing issues or have questions, please don\u2019t hesitate to reply here.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-08T21:30:00Z",
"resolved_inferred": false,
"started_at": "2026-05-09T19:35:31Z",
"state": "resolved",
"title": "Item Processing impact for RUBY and PHY SDKs ",
"updated_at": "2026-05-09T19:35:31Z"
},
{
"body": "Pipeline processing is back to normal levels for all occurrence variants. This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-20T20:22:51Z",
"resolved_inferred": false,
"started_at": "2026-04-20T17:51:35Z",
"state": "resolved",
"title": "Increased occurrence processing pipeline latency",
"updated_at": "2026-04-20T20:22:51Z"
},
{
"body": "This incident was resolved. Rollbar processing pipeline latency (measured at p99) was elevated above our 30-second p99 SLO today during the following windows:\n\n02:02AM - 02:35AM PDT: 30s - 7.0 minutes latency\n06:02AM - 07:03AM PDT: 30s - 3.9 minutes latency\n08:00AM - 09:02AM PDT: 30s - 37.2 minutes latency\n09:02AM - 09:52AM PDT: 30s - 23.1 minutes latency\n\np50 stayed at SLO (~5s) during the entire time period, and no data was lost. The initial cause analysis is a particular traffic pattern. We're investigating the root cause to ensure the system is resilient to this traffic pattern going forward.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-07T16:52:00Z",
"resolved_inferred": false,
"started_at": "2026-04-08T03:59:09Z",
"state": "resolved",
"title": "Increased processing pipeline latency",
"updated_at": "2026-04-08T03:59:09Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-06T16:57:25Z",
"resolved_inferred": false,
"started_at": "2026-03-06T15:59:40Z",
"state": "resolved",
"title": "Web app errors, primarily on Item Detail",
"updated_at": "2026-03-11T15:54:44Z"
},
{
"body": "Our third-party provider has successfully implemented a fix. We have verified that all affected services are now fully operational.\n\nWe will continue to monitor the situation closely to ensure continued stability. Thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-27T10:56:22Z",
"resolved_inferred": false,
"started_at": "2026-01-27T09:20:21Z",
"state": "resolved",
"title": "Web application page loading issues",
"updated_at": "2026-03-11T15:54:43Z"
},
{
"body": "The update took a lot longer due to the mass of data involved. However it is now complete and we apologize for any impact this made. ",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-21T01:59:24Z",
"resolved_inferred": false,
"started_at": "2025-11-20T16:16:04Z",
"state": "resolved",
"title": "Database Maintenance ",
"updated_at": "2026-03-11T15:54:43Z"
},
{
"body": "Incident resolved. Cloudflare applied a patch and all loosk working ok again.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-18T15:18:10Z",
"resolved_inferred": false,
"started_at": "2025-11-18T11:51:08Z",
"state": "resolved",
"title": "Web application page loading issues",
"updated_at": "2026-03-11T15:54:43Z"
},
{
"body": "Our services have returned to normal operation. \n\nSorry for any inconvenience caused. ",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-21T02:43:09Z",
"resolved_inferred": false,
"started_at": "2025-10-20T18:36:46Z",
"state": "resolved",
"title": "Increased occurrence processing pipeline latency",
"updated_at": "2026-03-11T15:54:43Z"
},
{
"body": "Our cloud provider has fixed the networking issues they were experiencing.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-20T11:20:17Z",
"resolved_inferred": false,
"started_at": "2025-10-20T07:36:49Z",
"state": "resolved",
"title": "Service Disruption Across Infrastructure",
"updated_at": "2026-03-11T15:54:43Z"
},
{
"body": "**# Incident Report\n\n## Summary of the Incident and Impact**\n\nFrom 2025-09-03 05:35 PT until approximately 14:03 PT, the Rollbar ingestion API) served a high rate of 502 errors because a particular traffic pattern exhausted the resources available to other traffic. The range of 502 errors ranged from 30% to 60% of requests during the incident. Once the root cause was identified and mitigated, error levels returned to below 0.01%.\n\nThe Web App and Processing tiers were not affected.\n\n[1] POST requests to api.rollbar.com/api/1/item , api.rollbar.com/api/1/item_batch/ , api.rollbar.com/api/1/items/\u00a0\n\n**## Follow-Up Actions**\n\nWe've identified follow-up actions to mitigate going forward 1) the length of similar incidents (completed), 2) the possibility of similar incidents (planned).",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-03T21:03:38Z",
"resolved_inferred": false,
"started_at": "2025-09-03T16:53:23Z",
"state": "resolved",
"title": "Elevated API error rate",
"updated_at": "2026-03-11T15:54:42Z"
}
]
}