{
"vendor": "Samanage",
"slug": "samanage",
"platform": "statuspage",
"status_url": "https://status.samanage.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "After several minutes of monitoring, the system continues to operate normally. We are marking this issue as resolved. If you require further assistance, please contact Technical Support at technicalsupport@solarwinds.com.",
"first_seen": "2026-09-11T12:29:42Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-10T12:25:35.404-04:00",
"resolved_inferred": false,
"started_at": "2026-09-10T11:38:14.312-04:00",
"state": "resolved",
"title": "Elevated 500 errors",
"updated_at": "2026-09-10T12:25:35.423-04:00",
"url": "https://stspg.io/d5grr0hddyfz"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-09T12:30:34Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-08T12:16:37.899-04:00",
"resolved_inferred": false,
"started_at": "2026-09-08T10:27:49.955-04:00",
"state": "resolved",
"title": "Service Desk Slow Performance",
"updated_at": "2026-09-08T12:16:37.923-04:00",
"url": "https://stspg.io/1lh5gfzgv07w"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-31T13:42:58.513-04:00",
"resolved_inferred": false,
"started_at": "2026-08-31T11:15:31.311-04:00",
"state": "resolved",
"title": "Service Desk Slow Performance",
"updated_at": "2026-08-31T13:42:58.529-04:00",
"url": "https://stspg.io/g8dyr5tzz9c4"
},
{
"body": "After an extended period of monitoring, SolarWinds Service Desk is now operating normally.\n\nAt this time, we consider the incident resolved. Root cause analysis (RCA) will be shared in the coming days once the investigation is complete. Should you require any additional assistance or experience any further issues, please contact us at technicalsupport@solarwinds.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-14T12:01:57.186-04:00",
"resolved_inferred": false,
"started_at": "2026-07-14T10:30:00.721-04:00",
"state": "resolved",
"title": "Elevated 500 errors",
"updated_at": "2026-07-14T12:02:01.413-04:00",
"url": "https://stspg.io/77rdvtzf989n"
},
{
"body": "After an extended period of monitoring, SolarWinds Service Desk is now operating normally.\n\nAt this time, we consider the incident resolved. Should you require any additional assistance or experience any further issues, please contact us at technicalsupport@solarwinds.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-07T15:00:21.167-04:00",
"resolved_inferred": false,
"started_at": "2026-07-07T11:59:46.579-04:00",
"state": "resolved",
"title": "Delayed Visibility of Incidents in the Service Desk UI",
"updated_at": "2026-07-07T15:00:21.182-04:00",
"url": "https://stspg.io/cc9m5jl1l68m"
},
{
"body": "After an extended period of monitoring, the issue has not resurfaced, and we have not received any additional reports of impact. Service is operating normally, and we are considering this incident resolved.\n\nIf you continue to experience any issues or need further assistance, please contact us via email at technicalsupport@solarwinds.com, and our team will be happy to help.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-30T18:02:59.146-04:00",
"resolved_inferred": false,
"started_at": "2026-06-30T13:22:21.426-04:00",
"state": "resolved",
"title": "Delayed Visibility of Incidents",
"updated_at": "2026-06-30T18:02:59.161-04:00",
"url": "https://stspg.io/lfk69brtyqz5"
},
{
"body": "Our monitoring indicates that the issue impacting incident visibility has been resolved. We have continued to closely monitor the service and have not observed any further occurrences of the problem.\n\nAt this time, we consider the incident resolved. Should you require any additional assistance or experience any further issues, please contact us at technicalsupport@solarwinds.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-23T14:31:00.568-04:00",
"resolved_inferred": false,
"started_at": "2026-06-23T12:14:40.949-04:00",
"state": "resolved",
"title": "US Data Center - Delayed Visibility of Incidents",
"updated_at": "2026-06-23T14:31:00.588-04:00",
"url": "https://stspg.io/h37jd5t6g898"
},
{
"body": "We have continued to monitor the service and have not observed any further issues. In addition, we have not received any new reports of slow performance. Based on our monitoring and the current system status, this incident is considered resolved.\n\nShould you require any further assistance or experience any additional issues, please do not hesitate to contact us at technicalsupport@solarwinds.com.\n\nThank you for your patience and cooperation throughout this process.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-03T10:26:24.014-04:00",
"resolved_inferred": false,
"started_at": "2026-06-03T08:18:36.203-04:00",
"state": "resolved",
"title": "Service Desk Slow Performance",
"updated_at": "2026-06-03T10:26:24.029-04:00",
"url": "https://stspg.io/x4fkr1syc6v5"
},
{
"body": "Following an extended monitoring period, the issue has not reappeared, and no further impact has been reported. Services are operating normally, and we consider this incident resolved. If you experience any additional issues or need assistance, please contact us at technicalsupport@solarwinds.com, and our team will be glad to help.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-06T11:25:30.757-04:00",
"resolved_inferred": false,
"started_at": "2026-05-06T09:23:34.694-04:00",
"state": "resolved",
"title": "Error 500: Service interruption",
"updated_at": "2026-05-06T11:25:30.774-04:00",
"url": "https://stspg.io/b3qyppxjbsh1"
},
{
"body": "After an extended period of monitoring, the issue has not resurfaced and we have not received any additional reports of impact. Service is operating normally and we are considering this incident resolved. If you continue to experience any issues or need further assistance, please contact us via email at technicalsupport@solarwinds.com, and our team will be happy to help.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-29T19:28:27.325-04:00",
"resolved_inferred": false,
"started_at": "2026-04-29T15:01:10.129-04:00",
"state": "resolved",
"title": "Error 500: Service interruption",
"updated_at": "2026-04-29T19:28:27.339-04:00",
"url": "https://stspg.io/b748fznmk8cw"
},
{
"body": "We have continued to monitor the service and have not observed any further issues. Additionally, we have not received any new reports of slow performance or Error 500 errors. At this time, the incident is considered resolved.\n\nIf further assistance is needed, please contact technicalsupport@solarwinds.com.\n\nThank you for your patience throughout this process.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-03T17:57:00.602-04:00",
"resolved_inferred": false,
"started_at": "2026-04-03T08:33:28.955-04:00",
"state": "resolved",
"title": "Slow Performance & Error 500",
"updated_at": "2026-04-03T17:57:00.622-04:00",
"url": "https://stspg.io/0t0g6k9fn81k"
},
{
"body": "This issue has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-18T09:30:33.070-04:00",
"resolved_inferred": false,
"started_at": "2026-03-18T05:14:53.705-04:00",
"state": "resolved",
"title": "Overlapping Text Fields in Incident/Service Request Tickets",
"updated_at": "2026-03-18T09:30:33.088-04:00",
"url": "https://stspg.io/b4vbz271z4rm"
},
{
"body": "We have resolved the database load issue affecting our US Service Desk environment and restarted the impacted frontend services. Since then, performance has remained stable under monitoring, and we are no longer observing elevated errors or timeouts.\n\nThis incident is now closed. If you continue to experience slowness or errors, please contact SolarWinds Support or open a ticket so we can investigate further.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-02T13:55:28.781-05:00",
"resolved_inferred": false,
"started_at": "2026-02-02T10:49:48.026-05:00",
"state": "resolved",
"title": "Application Slow Performance",
"updated_at": "2026-02-02T13:55:28.797-05:00",
"url": "https://stspg.io/hw2zcm4rvzy6"
},
{
"body": "We are marking this issue as resolved, as we have confirmed that all new service requests work correctly and previously submitted requests work as intended. If the issue resurfaces or if you require any further assistance, please don\u2019t hesitate to contact us at technicalsupport@solarwinds.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-29T09:12:03.000-05:00",
"resolved_inferred": false,
"started_at": "2026-01-28T14:54:45.317-05:00",
"state": "resolved",
"title": "Intermittent issues loading service requests",
"updated_at": "2026-01-29T09:25:47.695-05:00",
"url": "https://stspg.io/zchr040pq669"
},
{
"body": "This issue has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-27T23:49:48.342-05:00",
"resolved_inferred": false,
"started_at": "2026-01-27T13:51:36.356-05:00",
"state": "resolved",
"title": "US & AU Data Centers - Service Request Approval Workflow Issue",
"updated_at": "2026-01-27T23:49:48.358-05:00",
"url": "https://stspg.io/g3nln388rcmc"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-26T21:09:46.067-05:00",
"resolved_inferred": false,
"started_at": "2026-01-26T19:03:18.962-05:00",
"state": "resolved",
"title": "AU DC - New Tickets Not Appearing in Service Desk UI",
"updated_at": "2026-01-26T21:09:46.082-05:00",
"url": "https://stspg.io/t2vbynbcjtwy"
},
{
"body": "This issue has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-12T21:23:55.158-05:00",
"resolved_inferred": false,
"started_at": "2026-01-12T14:49:49.494-05:00",
"state": "resolved",
"title": "Application Slow Performance",
"updated_at": "2026-01-12T21:23:55.178-05:00",
"url": "https://stspg.io/4xh3wqyyv448"
},
{
"body": "This issue has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-12T07:28:39.669-05:00",
"resolved_inferred": false,
"started_at": "2026-01-12T02:43:05.000-05:00",
"state": "resolved",
"title": "New tickets that were created are not appearing in the Service Desk UI",
"updated_at": "2026-01-12T07:28:39.684-05:00",
"url": "https://stspg.io/n06wrdgld7c4"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-09T06:00:17.661-05:00",
"resolved_inferred": false,
"started_at": "2026-01-09T04:27:56.961-05:00",
"state": "resolved",
"title": "Scheduled Service Catalog Item Not Running",
"updated_at": "2026-01-09T06:00:17.680-05:00",
"url": "https://stspg.io/m4r5d2thvd0f"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-06T12:59:12.305-05:00",
"resolved_inferred": false,
"started_at": "2026-01-06T05:47:52.783-05:00",
"state": "resolved",
"title": "Service Desk Application Performance Degradation",
"updated_at": "2026-01-06T12:59:12.323-05:00",
"url": "https://stspg.io/6nplpmnwh5x7"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-05T14:13:49.788-05:00",
"resolved_inferred": false,
"started_at": "2026-01-05T08:35:38.931-05:00",
"state": "resolved",
"title": "Service Desk Round-Robin Assignment Option Problem",
"updated_at": "2026-01-05T14:13:49.803-05:00",
"url": "https://stspg.io/f0mvkbyg4r4m"
},
{
"body": "This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if you need further assistance.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-18T18:17:57.483-05:00",
"resolved_inferred": false,
"started_at": "2025-11-18T08:32:49.000-05:00",
"state": "resolved",
"title": "Possible Service Desk Features Degradation",
"updated_at": "2025-11-18T18:17:57.500-05:00",
"url": "https://stspg.io/x8s0tzmsn622"
},
{
"body": "This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if you need further assistance.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-20T22:33:29.697-04:00",
"resolved_inferred": false,
"started_at": "2025-10-20T07:29:48.000-04:00",
"state": "resolved",
"title": "Performance Issue with Service Desk US Datacenter",
"updated_at": "2025-10-20T22:33:29.718-04:00",
"url": "https://stspg.io/69vvtkhtrtr0"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-23T13:44:36.521-04:00",
"resolved_inferred": false,
"started_at": "2025-10-17T10:29:49.000-04:00",
"state": "resolved",
"title": "Service Desk GenAI is not successfully generating descriptions/summaries in a timely manner.",
"updated_at": "2025-10-23T13:44:36.537-04:00",
"url": "https://stspg.io/svm5xvzm94hh"
},
{
"body": "After monitoring the Service Desk application for the past few hours, we can confirm that it has remained stable following the recent fix implementation.\n\nWe are now marking this issue as resolved. If you experience any further issues, please don\u2019t hesitate to contact us at technicalsupport@solarwinds.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-02T19:24:17.988-04:00",
"resolved_inferred": false,
"started_at": "2025-10-02T16:15:07.839-04:00",
"state": "resolved",
"title": "US Data Center - System Performance Issues",
"updated_at": "2025-10-02T19:24:18.004-04:00",
"url": "https://stspg.io/3z8s4my2spcd"
},
{
"body": "This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if you need further assistance.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-30T10:13:48.930-04:00",
"resolved_inferred": false,
"started_at": "2025-09-30T05:58:55.739-04:00",
"state": "resolved",
"title": "Error 500 - Computer Assets Details Page",
"updated_at": "2025-09-30T10:13:48.949-04:00",
"url": "https://stspg.io/f95bs7cj0l2x"
},
{
"body": "Our engineering team has recently implemented a fix to address the reported issue regarding user search. We are currently monitoring the stability of the application to ensure the problem has been resolved.\n\nIf you continue to experience any issues, please contact us at technicalsupport@solarwinds.com for further assistance.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-05T04:24:05.702-04:00",
"resolved_inferred": false,
"started_at": "2025-09-04T10:49:01.695-04:00",
"state": "resolved",
"title": "User Search Not Returning Results",
"updated_at": "2025-09-05T04:45:14.817-04:00",
"url": "https://stspg.io/b7p8xfjqgr68"
},
{
"body": "We are marking this issue as resolved, as the Service Desk application has remained stable for the past several hours.\n\nShould the issue resurface or if you require further assistance, please don't hesitate to contact us at technicalsupport@solarwinds.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-03T20:32:29.274-04:00",
"resolved_inferred": false,
"started_at": "2025-09-03T13:15:03.752-04:00",
"state": "resolved",
"title": "US Data Center \u2013 Intermittent Latency",
"updated_at": "2025-09-03T20:32:29.289-04:00",
"url": "https://stspg.io/z06rjnmvng9v"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-26T13:07:10.156-04:00",
"resolved_inferred": false,
"started_at": "2025-08-26T09:59:59.249-04:00",
"state": "resolved",
"title": "Delay in Incident Creation",
"updated_at": "2025-08-26T13:07:10.175-04:00",
"url": "https://stspg.io/x98bg2wjthv8"
}
]
}