{
"vendor": "Sapling",
"slug": "sapling",
"platform": "statuspage",
"status_url": "https://sapling.statuspage.io",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "From 4:30 to 5:30pm PDT on Sep. 10, 2026, a database migration overloaded the production database with two other read-heavy jobs running at the same time. The issue has been identified and resolved.",
"first_seen": "2026-09-11T12:29:42Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-11T00:39:47.967Z",
"resolved_inferred": false,
"started_at": "2026-09-11T00:39:47.902Z",
"state": "resolved",
"title": "Sporadic downtime in previous hour due to database migration",
"updated_at": "2026-09-11T00:39:47.979Z",
"url": "https://stspg.io/qnlwjkp5c79w"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "maintenance",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-12T19:38:14.891Z",
"resolved_inferred": false,
"started_at": "2026-07-12T19:15:19.085Z",
"state": "resolved",
"title": "DNS server update downtime",
"updated_at": "2026-07-12T19:38:14.907Z",
"url": "https://stspg.io/7pvc1w7q9xt5"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-06T17:25:09.345Z",
"resolved_inferred": false,
"started_at": "2026-07-06T17:18:52.587Z",
"state": "resolved",
"title": "Website unexpected instance reboot",
"updated_at": "2026-07-06T17:25:09.363Z",
"url": "https://stspg.io/vjk444r00ygc"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-15T05:23:31.412Z",
"resolved_inferred": false,
"started_at": "2026-06-15T01:47:38.000Z",
"state": "resolved",
"title": "/edits model downtime",
"updated_at": "2026-06-15T05:23:31.431Z",
"url": "https://stspg.io/l92pcwmlxntr"
},
{
"body": "From 4:40am to 7:40am PST on Jan 25, 2026, the cluster experienced downtime due to expired trust anchors. New certs have been generated.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-25T12:30:00.000Z",
"resolved_inferred": false,
"started_at": "2026-01-25T12:30:00.000Z",
"state": "resolved",
"title": "linkerd expired anchors led to cluster downtime",
"updated_at": "2026-01-25T15:45:25.518Z",
"url": "https://stspg.io/6cfscv658ch8"
},
{
"body": "This has been resolved for over 6 days with the new integration. We left the message so those with the older integration would update.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-25T15:46:29.634Z",
"resolved_inferred": false,
"started_at": "2026-01-16T23:24:06.647Z",
"state": "resolved",
"title": "Chrome 144 breaking change for runtime.onMessage",
"updated_at": "2026-01-25T15:46:29.651Z",
"url": "https://stspg.io/gzqlvjbjxwnp"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-30T23:00:00.000Z",
"resolved_inferred": false,
"started_at": "2025-12-30T23:00:00.000Z",
"state": "resolved",
"title": "/edits and /spellcheck APIs team_id argument error",
"updated_at": "2025-12-31T02:38:27.449Z",
"url": "https://stspg.io/5jl8ymc0y9wm"
},
{
"body": "AWS cluster upgrades led to insufficient AI detection pod assignment, leading to latency and then downtime starting from 10:30am PST.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-26T11:00:00.000Z",
"resolved_inferred": false,
"started_at": "2025-11-26T11:00:00.000Z",
"state": "resolved",
"title": "AI detect downtime",
"updated_at": "2025-11-26T19:50:12.597Z",
"url": "https://stspg.io/qvy88zdj2chw"
},
{
"body": "AWS announced end of support for AMIs that Sapling used in its EKS cluster. \n\n```\nAmazon EKS will end support for EKS optimized AL2 AMIs on November 26, 2025.\nTo avoid any disruptions, please migrate your workloads to alternative AMI types before November 26, 2025.\n```\n\nAround midnight Pacific Time on November 10, 2025, Sapling\u2019s Helm configuration was updated with the updated AMIs.\n\nNo disruption was observed.\n\nHowever, around 2am Pacific Time on November 11, 2025, the main backend K8S pods on Sapling were unable to be assigned to new nodes due to node affinity settings. This resulted in requests timing out and failing, affecting API, extension, and website users.\n\nAround 7:30am Pacific Time, the AMI update was fixed and the instances were updated. With the redeployment of the existing pods as well as the Linkerd mesh, most services were restored around 7:45am Pacific Time, with the remaining services up and running around 8:05am PT.\n\nFuture updates of the AMI will be performed shortly before midnight Friday time, with monitoring to see if pods are assigned to new instances without any node affinity issues.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-11T10:00:00.000Z",
"resolved_inferred": false,
"started_at": "2025-11-11T10:00:00.000Z",
"state": "postmortem",
"title": "Downtime due to new AWS AMI upgrade",
"updated_at": "2025-11-11T18:52:57.662Z",
"url": "https://stspg.io/sfrrgdchw6c2"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-08T04:01:30.684Z",
"resolved_inferred": false,
"started_at": "2025-11-07T23:24:48.432Z",
"state": "resolved",
"title": "AI detector pods overloaded",
"updated_at": "2025-11-08T04:01:30.701Z",
"url": "https://stspg.io/7r38v6t1s26y"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-08T18:47:25.714Z",
"resolved_inferred": false,
"started_at": "2025-10-08T18:33:02.277Z",
"state": "resolved",
"title": "Spellcheck latency",
"updated_at": "2025-10-08T18:47:25.731Z",
"url": "https://stspg.io/4cm379ptv7h8"
},
{
"body": "Subset of pods failing to connect to caching system after caching system upgrade led to degraded services",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-07T17:15:23.513Z",
"resolved_inferred": false,
"started_at": "2025-10-07T17:15:23.464Z",
"state": "resolved",
"title": "Spellcheck API / service request failures",
"updated_at": "2025-10-07T17:15:23.523Z",
"url": "https://stspg.io/1y6qlzh439d1"
},
{
"body": "Delays when writing to S3 resulted in latency spikes across endpoints.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-27T15:45:54.000Z",
"resolved_inferred": false,
"started_at": "2025-09-27T15:45:54.000Z",
"state": "resolved",
"title": "High latency",
"updated_at": "2025-09-27T19:16:35.974Z",
"url": "https://stspg.io/630zfd0drp9t"
}
]
}