{
"vendor": "Secureworks",
"slug": "secureworks",
"platform": "statuspage",
"status_url": "https://status.ctpx.secureworks.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
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"incidents": [
{
"body": "Some detections/Alerts in the foxtrot environment are delayed by up to three hours.  Engineering is working to address the issue and process the backlog.",
"first_seen": "2026-09-11T12:29:42Z",
"impact": "none",
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"state": "identified",
"title": "Foxtrot Environment: Detections/Alerts Delayed",
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"url": "https://stspg.io/hm75k2303s2d"
},
{
"body": "Detections/Alerts in the India environment are not processing normally.",
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"impact": "none",
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"state": "resolved",
"title": "7 hour detection delay in the Taegis India environment",
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"url": "https://stspg.io/j6wmr9jt14bx"
},
{
"body": "This incident has been resolved.",
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"state": "resolved",
"title": "Alerts are delayed in charlie by upto 40mins",
"updated_at": "2026-08-27T21:05:05.871-04:00",
"url": "https://stspg.io/7pvlk2sw9jdk"
},
{
"body": "This incident has been resolved.",
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"impact": "none",
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"state": "resolved",
"title": "Playbook executions may be delayed",
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"url": "https://stspg.io/mxyy5wyfsw4k"
},
{
"body": "This incident has been resolved.",
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"title": "Playbook executions may be delayed",
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"url": "https://stspg.io/4jzrt5dlrd9j"
},
{
"body": "This incident has been resolved by the upstream provider.",
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"impact": "none",
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"state": "resolved",
"title": "Foxtrot athena outage",
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"url": "https://stspg.io/b7yty0wpwd89"
},
{
"body": "This incident has been resolved.",
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"impact": "none",
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"state": "resolved",
"title": "Taegis environments Delta and Foxtrot are currently experiencing ingest lag",
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"url": "https://stspg.io/f7bdxsg8lgb2"
},
{
"body": "This incident has been resolved.",
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"impact": "none",
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"state": "resolved",
"title": "Detection Search Failures in Charlie Environment",
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"url": "https://stspg.io/mgl5jp61yhcq"
},
{
"body": "This incident has been resolved.",
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"resolved_inferred": false,
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"state": "resolved",
"title": "Office 365 Integrations may be impacted by an ongoing Azure issue",
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"url": "https://stspg.io/b7yd942bb4pq"
},
{
"body": "This incident has been resolved.",
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"impact": "none",
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"title": "Some environments (Charlie) have a delay in processing detections",
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"url": "https://stspg.io/hv06t4r3rpyv"
},
{
"body": "All the systems are operational and the alert / detections backlog has been cleared.",
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"impact": "none",
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"state": "resolved",
"title": "Detections page is down in Charlie",
"updated_at": "2026-07-14T17:31:34.469-04:00",
"url": "https://stspg.io/jxczy6l59bvs"
},
{
"body": "The alert backlog has been cleared and service has been restored",
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"impact": "minor",
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"resolved_at": "2026-06-25T09:02:32.593-04:00",
"resolved_inferred": false,
"started_at": "2026-06-24T11:58:22.204-04:00",
"state": "resolved",
"title": "Alert Search Delay in US East 2",
"updated_at": "2026-06-25T09:02:32.612-04:00",
"url": "https://stspg.io/1kbshhmpz3ly"
},
{
"body": "This incident has been resolved.",
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"impact": "none",
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"resolved_at": "2026-06-18T11:34:59.311-04:00",
"resolved_inferred": false,
"started_at": "2026-06-18T11:17:11.679-04:00",
"state": "resolved",
"title": "Microsoft Response Actions is a feature degraded in foxtrot",
"updated_at": "2026-06-18T11:34:59.325-04:00",
"url": "https://stspg.io/gmvtt2nnwp77"
},
{
"body": "This incident has been resolved.",
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"impact": "none",
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"resolved_at": "2026-05-29T18:01:10.105-04:00",
"resolved_inferred": false,
"started_at": "2026-05-29T11:57:43.962-04:00",
"state": "resolved",
"title": "Azure West US2 Service Degradation for Taegis Defender Endpoint Ingest for Foxtrot Environment",
"updated_at": "2026-05-29T18:01:10.123-04:00",
"url": "https://stspg.io/98fhw20g1ynl"
},
{
"body": "All delays have been resolved.",
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"impact": "none",
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"resolved_at": "2026-05-27T10:35:57.421-04:00",
"resolved_inferred": false,
"started_at": "2026-05-27T06:55:37.925-04:00",
"state": "resolved",
"title": "Triage of certain Taegis MDR alerts may be delayed",
"updated_at": "2026-05-27T10:35:57.437-04:00",
"url": "https://stspg.io/s1yfdv052ysg"
},
{
"body": "This incident has been resolved.",
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"impact": "none",
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"resolved_at": "2026-05-12T10:59:43.611-04:00",
"resolved_inferred": false,
"started_at": "2026-05-11T17:47:05.719-04:00",
"state": "resolved",
"title": "Entra Sign In Events Delayed",
"updated_at": "2026-05-12T10:59:43.628-04:00",
"url": "https://stspg.io/fcn3d0kfpdjf"
},
{
"body": "The issue has been resolved and triage is continuing as usual",
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"impact": "none",
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"resolved_inferred": false,
"started_at": "2026-05-08T07:23:22.269-04:00",
"state": "resolved",
"title": "Alert Triage Delay in Echo",
"updated_at": "2026-05-08T08:16:51.680-04:00",
"url": "https://stspg.io/gb8cx2snm855"
},
{
"body": "This incident has been resolved.",
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"resolved_at": "2026-05-06T18:04:58.095-04:00",
"resolved_inferred": false,
"started_at": "2026-05-06T16:15:57.217-04:00",
"state": "resolved",
"title": "An error in the case handling workflow resulted in a delay in case escalations. The impacted cases are being manually re escalated",
"updated_at": "2026-05-06T18:04:58.113-04:00",
"url": "https://stspg.io/zcdcmlshnbvv"
},
{
"body": "This incident has been resolved.",
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"impact": "none",
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"resolved_at": "2026-05-03T11:21:16.700-04:00",
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"started_at": "2026-05-03T08:37:56.932-04:00",
"state": "resolved",
"title": "Delay in Alert, Detections triage in Echo.",
"updated_at": "2026-05-03T11:21:16.713-04:00",
"url": "https://stspg.io/gf40zxfwy9cf"
},
{
"body": "This incident has been resolved.",
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"impact": "none",
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"resolved_at": "2026-04-24T20:06:09.711-04:00",
"resolved_inferred": false,
"started_at": "2026-04-24T16:58:09.205-04:00",
"state": "resolved",
"title": "Delay in Alert Processing for Subset of Alerts in Charlie",
"updated_at": "2026-04-24T20:06:09.730-04:00",
"url": "https://stspg.io/76tx8l8mgck8"
},
{
"body": "Issue is fixed.",
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"impact": "none",
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"resolved_at": "2026-04-23T13:50:17.806-04:00",
"resolved_inferred": false,
"started_at": "2026-04-23T12:49:51.641-04:00",
"state": "resolved",
"title": "All environments: unable to attach alerts to cases (investigations)",
"updated_at": "2026-04-23T13:50:17.824-04:00",
"url": "https://stspg.io/bvf8pz63mrhp"
},
{
"body": "This incident has been resolved.",
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"impact": "none",
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"resolved_at": "2026-04-02T09:53:31.111-04:00",
"resolved_inferred": false,
"started_at": "2026-04-02T02:00:59.384-04:00",
"state": "resolved",
"title": "There may be an increase in the number of notifications",
"updated_at": "2026-04-02T09:53:31.132-04:00",
"url": "https://stspg.io/thxgmjm654xx"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-01T15:12:20.429-04:00",
"resolved_inferred": false,
"started_at": "2026-04-01T14:35:27.473-04:00",
"state": "resolved",
"title": "Issues with login to Taegis Platform",
"updated_at": "2026-04-01T15:12:20.445-04:00",
"url": "https://stspg.io/49l9g33dx3d0"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
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"resolved_at": "2026-04-01T14:08:18.967-04:00",
"resolved_inferred": false,
"started_at": "2026-04-01T10:33:29.327-04:00",
"state": "resolved",
"title": "Playbook automations may not be running for some customers",
"updated_at": "2026-04-01T14:08:18.987-04:00",
"url": "https://stspg.io/rkjxfltr4dz4"
},
{
"body": "This incident has been resolved.",
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"resolved_at": "2026-03-10T14:36:07.016-04:00",
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"state": "resolved",
"title": "Delayed customer service responses from @secureworks tagging in case comments in all environments",
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"url": "https://stspg.io/hhpptsmfcb11"
},
{
"body": "This incident has been resolved.",
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"impact": "none",
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"resolved_at": "2026-03-05T08:40:13.196-05:00",
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"state": "resolved",
"title": "Noisy Tactic Graphs Rule",
"updated_at": "2026-03-05T08:40:13.224-05:00",
"url": "https://stspg.io/cfg60x5g53rn"
},
{
"body": "This incident has been resolved.",
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"impact": "none",
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"resolved_at": "2026-02-15T21:07:28.485-05:00",
"resolved_inferred": false,
"started_at": "2026-02-15T19:03:08.474-05:00",
"state": "resolved",
"title": "Delay in Alert Processing for Subset of Alerts in Foxtrot",
"updated_at": "2026-02-15T21:07:28.501-05:00",
"url": "https://stspg.io/ywt0zl0dwmw6"
},
{
"body": "This incident has been resolved.",
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"impact": "none",
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"resolved_at": "2026-02-14T06:28:18.802-05:00",
"resolved_inferred": false,
"started_at": "2026-02-13T18:07:40.197-05:00",
"state": "resolved",
"title": "Delay in Alert Processing for Subset of Alerts in Charlie",
"updated_at": "2026-02-14T06:28:18.829-05:00",
"url": "https://stspg.io/fxp85myjpzxs"
},
{
"body": "This incident has been resolved.",
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"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-07T21:16:24.200-05:00",
"resolved_inferred": false,
"started_at": "2026-02-07T17:50:26.417-05:00",
"state": "resolved",
"title": "Error when attempting to view data sources--charlie environment only",
"updated_at": "2026-02-07T21:16:24.218-05:00",
"url": "https://stspg.io/338m6yrxmftq"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
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"resolved_at": "2026-02-04T08:05:53.638-05:00",
"resolved_inferred": false,
"started_at": "2026-02-04T01:50:14.330-05:00",
"state": "resolved",
"title": "Detection Delays - US-3 (Foxtrot)",
"updated_at": "2026-02-04T08:05:53.655-05:00",
"url": "https://stspg.io/s6dmg1764fny"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
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"resolved_at": "2026-01-22T18:35:44.825-05:00",
"resolved_inferred": false,
"started_at": "2026-01-22T16:45:31.885-05:00",
"state": "resolved",
"title": "Defender Ingestion Delayed approximately one hour",
"updated_at": "2026-01-22T18:35:44.845-05:00",
"url": "https://stspg.io/fygdwg5k9vx1"
},
{
"body": "Some users may have experienced delayed processing of process events. This issue is now resolved and all events are processing normally.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-21T01:00:00.000-05:00",
"resolved_inferred": false,
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"state": "resolved",
"title": "Delayed event processing pipeline for process events",
"updated_at": "2026-01-21T09:35:15.217-05:00",
"url": "https://stspg.io/84l0vx6pq663"
},
{
"body": "Alerts were delayed last night by up to 5 hours. The issue was resolved at about 5 AM ET.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-21T00:00:00.000-05:00",
"resolved_inferred": false,
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"state": "resolved",
"title": "Informational: Alert triage delay in Charlie last night - recovered",
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"url": "https://stspg.io/0n6sgrjk5ftx"
},
{
"body": "This incident has been resolved.",
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"impact": "none",
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"resolved_at": "2026-01-19T17:05:10.713-05:00",
"resolved_inferred": false,
"started_at": "2026-01-19T14:52:38.351-05:00",
"state": "resolved",
"title": "There may be issues adding detections to cases",
"updated_at": "2026-01-19T17:05:10.729-05:00",
"url": "https://stspg.io/8ttpsc7z2th3"
},
{
"body": "Incident has been resolved and service has been restored",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
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"resolved_at": "2026-01-13T13:22:24.950-05:00",
"resolved_inferred": false,
"started_at": "2026-01-13T13:03:50.997-05:00",
"state": "resolved",
"title": "ITDR unresponsive on UI",
"updated_at": "2026-01-13T13:22:24.964-05:00",
"url": "https://stspg.io/qb6h3gkrk22d"
},
{
"body": "This incident has been resolved.",
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"impact": "none",
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"resolved_at": "2026-01-08T13:01:10.653-05:00",
"resolved_inferred": false,
"started_at": "2026-01-08T11:32:17.883-05:00",
"state": "resolved",
"title": "Issue with data sources loading in all environment - data flow is unaffected",
"updated_at": "2026-01-08T13:01:10.684-05:00",
"url": "https://stspg.io/59ljdvvk89gc"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
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"resolved_at": "2025-12-11T01:36:39.175-05:00",
"resolved_inferred": false,
"started_at": "2025-12-10T18:13:26.847-05:00",
"state": "resolved",
"title": "Taegis Detection Delay in all Environments",
"updated_at": "2025-12-11T01:36:39.196-05:00",
"url": "https://stspg.io/2kwzj01bbg0x"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
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"resolved_at": "2025-12-05T04:15:47.790-05:00",
"resolved_inferred": false,
"started_at": "2025-12-05T04:06:51.308-05:00",
"state": "resolved",
"title": "cloudflare outage",
"updated_at": "2025-12-05T04:15:47.806-05:00",
"url": "https://stspg.io/9ndz05xtwb87"
},
{
"body": "The engineering team has rolled back a faulty change that was causing NDR data processing to fail.  Alerts were delayed, bu no NDR data was lost.\n\nThe backlog has been processed, and all services are now operating normally.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-21T11:29:26.601-05:00",
"resolved_inferred": false,
"started_at": "2025-11-21T09:35:19.304-05:00",
"state": "resolved",
"title": "Data from Taegis NDR is delayed in all environments",
"updated_at": "2025-11-21T11:29:26.622-05:00",
"url": "https://stspg.io/wgdbglfs0n6g"
},
{
"body": "Service restoration confirmed.  ITDR is operational.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-20T16:23:19.840-05:00",
"resolved_inferred": false,
"started_at": "2025-11-20T15:55:07.931-05:00",
"state": "resolved",
"title": "ITDR is down in all regions",
"updated_at": "2025-11-20T16:23:19.858-05:00",
"url": "https://stspg.io/2hhsjyj9ny5k"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-08T19:06:33.399-05:00",
"resolved_inferred": false,
"started_at": "2025-11-02T17:30:02.907-05:00",
"state": "resolved",
"title": "Charlie: Delayed custom rules for netflow",
"updated_at": "2025-11-08T19:06:33.418-05:00",
"url": "https://stspg.io/wd7mpgr494cs"
},
{
"body": "This incident has been resolved. We will continue monitoring for any changes in behavior",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-29T22:47:09.344-04:00",
"resolved_inferred": false,
"started_at": "2025-10-29T12:55:27.747-04:00",
"state": "resolved",
"title": "O365 Ingestion Delayed",
"updated_at": "2025-10-29T22:47:09.362-04:00",
"url": "https://stspg.io/j8fr1vs5x3xv"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-29T09:06:01.742-04:00",
"resolved_inferred": false,
"started_at": "2025-10-28T20:16:24.000-04:00",
"state": "resolved",
"title": "Taegis Foxtrot Detection Delays",
"updated_at": "2025-10-29T09:06:01.760-04:00",
"url": "https://stspg.io/1btqh57n41gt"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-28T17:26:56.528-04:00",
"resolved_inferred": false,
"started_at": "2025-10-28T13:03:29.806-04:00",
"state": "resolved",
"title": "Detection Delays in Foxtrot Environment",
"updated_at": "2025-10-28T17:26:56.544-04:00",
"url": "https://stspg.io/4331zgb4qn4s"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-20T19:20:52.013-04:00",
"resolved_inferred": false,
"started_at": "2025-10-20T13:25:44.706-04:00",
"state": "resolved",
"title": "Current AWS Outage Impeding SOC response times",
"updated_at": "2025-10-20T19:20:52.028-04:00",
"url": "https://stspg.io/4g45rgm4n24y"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-20T08:00:13.709-04:00",
"resolved_inferred": false,
"started_at": "2025-10-20T04:29:19.437-04:00",
"state": "resolved",
"title": "Taegis Application Disuptions",
"updated_at": "2025-10-20T08:00:13.724-04:00",
"url": "https://stspg.io/pt8qvlr1414x"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-14T13:45:41.686-04:00",
"resolved_inferred": false,
"started_at": "2025-10-14T08:54:56.917-04:00",
"state": "resolved",
"title": "Secureworks mentions on cases are not creating Zendesk tickets",
"updated_at": "2025-10-14T13:45:41.701-04:00",
"url": "https://stspg.io/r8f1ffx1c83x"
},
{
"body": "Engineering has confirmed that services in delta are now functioning.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-10T00:19:29.383-04:00",
"resolved_inferred": false,
"started_at": "2025-10-09T23:42:18.961-04:00",
"state": "resolved",
"title": "Problems with search, ingestion and other services in detla",
"updated_at": "2025-10-10T00:19:29.398-04:00",
"url": "https://stspg.io/kd5wtkf25ckk"
},
{
"body": "The engineering team deployed an update to the UI that makes it clearer how the default date filter functions.  (No code/logic change was necessary.)",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-08T13:23:21.664-04:00",
"resolved_inferred": false,
"started_at": "2025-10-07T22:25:06.166-04:00",
"state": "resolved",
"title": "All environments: newly created cases (investigations) are not appearing, even though they do exist",
"updated_at": "2025-10-08T13:23:21.680-04:00",
"url": "https://stspg.io/qx3cdgxn58lk"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-02T23:14:37.468-04:00",
"resolved_inferred": false,
"started_at": "2025-10-02T20:59:03.322-04:00",
"state": "resolved",
"title": "NDRs in CTPX and DELTA are mistakenly displaying Warning in the Network tab - data is correct",
"updated_at": "2025-10-02T23:14:37.483-04:00",
"url": "https://stspg.io/117zxmbzyk49"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-10T12:15:40Z",
"resolved_at": "2025-09-25T19:11:58.187-04:00",
"resolved_inferred": false,
"started_at": "2025-09-25T16:42:37.228-04:00",
"state": "resolved",
"title": "Event processing delays in Taegis Echo environment",
"updated_at": "2025-09-25T19:11:58.201-04:00",
"url": "https://stspg.io/2z240bvctyj4"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-10T12:15:40Z",
"resolved_at": "2025-09-19T17:20:12.045-04:00",
"resolved_inferred": false,
"started_at": "2025-09-19T10:51:17.238-04:00",
"state": "resolved",
"title": "Taegis IDR ingestion delays in all environments",
"updated_at": "2025-09-19T17:20:12.060-04:00",
"url": "https://stspg.io/y7s3m693d8jh"
}
]
}