{
"vendor": "Servers Australia",
"slug": "servers-australia",
"platform": "statuspage",
"status_url": "https://status.mysau.com.au",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "degraded",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "Engineers have identified a core system component experiencing increased load that has limited capacity. They are working on a fix to resolve the intermittent service disruption affecting customers access to support cases through the MySAU portal. \n\nNo ETA is currently available for the implementation of the fix. \n\nIf you require urgent & immediate support, please call our support team on 1300 788 862.",
"first_seen": "2026-09-16T12:28:20Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-09-16T18:55:18.713+10:00",
"state": "identified",
"title": "Intermittent Service Disruption - Support Cases",
"updated_at": "2026-09-16T20:34:13.531+10:00",
"url": "https://stspg.io/kjq4qdwtjnl6"
},
{
"body": "The failed server's PSU has been replaced, and returned to service. All affected services in Rack 0402 have been restored.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-03T05:56:49.255+10:00",
"resolved_inferred": false,
"started_at": "2026-09-03T01:30:55.470+10:00",
"state": "resolved",
"title": "Service Disruption to Rack 0402 in Equinix SY4",
"updated_at": "2026-09-03T05:56:49.273+10:00",
"url": "https://stspg.io/jj2pv7ckbf9d"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-03T13:06:24.065+10:00",
"resolved_inferred": false,
"started_at": "2026-09-02T12:08:26.448+10:00",
"state": "resolved",
"title": "Reduced Redundancy & Capacity - New Zealand",
"updated_at": "2026-09-03T13:06:24.081+10:00",
"url": "https://stspg.io/lvvd7tb331m5"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-05T09:49:29.179+10:00",
"resolved_inferred": false,
"started_at": "2026-08-05T00:55:19.219+10:00",
"state": "resolved",
"title": "Reduced Capacity/Redundancy - SYD2",
"updated_at": "2026-08-05T09:49:29.196+10:00",
"url": "https://stspg.io/t63df7ld273t"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-17T02:01:25.005+10:00",
"resolved_inferred": false,
"started_at": "2026-07-16T12:33:30.642+10:00",
"state": "resolved",
"title": "Further Configuration Issues with Sydney Firewall Cluster",
"updated_at": "2026-07-17T02:01:25.022+10:00",
"url": "https://stspg.io/pxppfymjkxnc"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-16T11:25:54.496+10:00",
"resolved_inferred": false,
"started_at": "2026-07-15T10:15:26.040+10:00",
"state": "resolved",
"title": "Configuration Issues with Sydney Firewall Cluster",
"updated_at": "2026-07-16T11:25:54.511+10:00",
"url": "https://stspg.io/28vrz5zq4pyb"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-23T09:53:59.137+10:00",
"resolved_inferred": false,
"started_at": "2026-06-20T10:46:33.090+10:00",
"state": "resolved",
"title": "Sydney-Brisbane Intercapital backhaul fibre cut",
"updated_at": "2026-06-23T09:53:59.155+10:00",
"url": "https://stspg.io/lbsyn4vk8hkg"
},
{
"body": "Engineers have monitored the status of the link overnight and are satisfied that the connection remains stable. This incident is now resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-18T14:58:41.321+10:00",
"resolved_inferred": false,
"started_at": "2026-06-16T15:12:30.819+10:00",
"state": "resolved",
"title": "Sydney-Brisbane Intercapital backhaul service interruption",
"updated_at": "2026-06-18T14:58:41.336+10:00",
"url": "https://stspg.io/stwqq6grq5jm"
},
{
"body": "After monitoring overnight, we are satisfied that the issue with this device has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-27T14:44:46.575+10:00",
"resolved_inferred": false,
"started_at": "2026-05-26T12:04:54.884+10:00",
"state": "resolved",
"title": "Equinix BR1 - Colocation rack switch issue",
"updated_at": "2026-05-27T14:44:46.590+10:00",
"url": "https://stspg.io/1qhczcn2td1z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-25T09:19:32.709+10:00",
"resolved_inferred": false,
"started_at": "2026-05-23T16:14:40.331+10:00",
"state": "resolved",
"title": "Reduced Network Capacity",
"updated_at": "2026-05-25T09:19:32.725+10:00",
"url": "https://stspg.io/lb8v50t6lbgf"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-25T09:19:43.857+10:00",
"resolved_inferred": false,
"started_at": "2026-05-23T10:31:43.191+10:00",
"state": "resolved",
"title": "Packet Loss Affecting Some International Connectivity",
"updated_at": "2026-05-25T09:19:43.870+10:00",
"url": "https://stspg.io/gyg3hb12yk38"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-20T09:39:41.834+10:00",
"resolved_inferred": false,
"started_at": "2026-05-19T22:31:40.748+10:00",
"state": "resolved",
"title": "Reduced Redundancy - Syncom SYD2",
"updated_at": "2026-05-20T09:39:41.849+10:00",
"url": "https://stspg.io/x2644ljd5t5h"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-15T16:18:49.807+10:00",
"resolved_inferred": false,
"started_at": "2026-05-15T13:23:54.614+10:00",
"state": "resolved",
"title": "Packet Loss Affecting Some International Connectivity",
"updated_at": "2026-05-15T16:18:49.828+10:00",
"url": "https://stspg.io/xfkddtpnwzv7"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-17T11:59:24.156+10:00",
"resolved_inferred": false,
"started_at": "2026-04-17T00:30:15.619+10:00",
"state": "resolved",
"title": "Syncom SYD2 - Rack power disturbance",
"updated_at": "2026-04-17T11:59:24.172+10:00",
"url": "https://stspg.io/y3hnjj64q40s"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-15T15:20:01.569+10:00",
"resolved_inferred": false,
"started_at": "2026-04-14T14:50:42.783+10:00",
"state": "resolved",
"title": "Network Failure - Equinix SY4",
"updated_at": "2026-04-15T15:20:01.585+10:00",
"url": "https://stspg.io/3gq5wzn5ykxt"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-14T12:36:50.004+11:00",
"resolved_inferred": false,
"started_at": "2026-03-13T08:15:30.849+11:00",
"state": "resolved",
"title": "Fortigate Firewall - Reduced Network Capacity",
"updated_at": "2026-03-14T12:36:50.023+11:00",
"url": "https://stspg.io/wwbp8wrpgvnp"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-06T14:32:00.173+11:00",
"resolved_inferred": false,
"started_at": "2026-02-06T13:46:30.826+11:00",
"state": "resolved",
"title": "Loss of Power - Rack F13 - SYD2 Colocation",
"updated_at": "2026-02-06T14:32:00.190+11:00",
"url": "https://stspg.io/4ypk4vzm2pj7"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-06T10:25:59.500+11:00",
"resolved_inferred": false,
"started_at": "2026-02-05T06:17:25.933+11:00",
"state": "resolved",
"title": "Sydney FortiGate Firewall",
"updated_at": "2026-02-06T10:25:59.519+11:00",
"url": "https://stspg.io/0h9jf25gpln2"
},
{
"body": "The Equinix SY1 site team have provided an update to confirm that the site is once again running on utility supply. All services remain operational.\n\nIf you have any questions please raise a case via the MySAU portal.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-24T02:42:45.009+11:00",
"resolved_inferred": false,
"started_at": "2026-01-24T00:38:48.697+11:00",
"state": "resolved",
"title": "Power issue, site on generator - Equinix SY1",
"updated_at": "2026-01-24T02:42:45.022+11:00",
"url": "https://stspg.io/bw7z7wrgpyry"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "maintenance",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-12T20:51:48.770+11:00",
"resolved_inferred": false,
"started_at": "2026-01-12T14:46:14.825+11:00",
"state": "resolved",
"title": "Power Outage: Wyong SYD2",
"updated_at": "2026-01-12T20:51:48.789+11:00",
"url": "https://stspg.io/vsk5h8q62j8r"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-14T16:45:46.998+11:00",
"resolved_inferred": false,
"started_at": "2026-01-10T22:46:26.864+11:00",
"state": "resolved",
"title": "Reduced Redundancy - Equinix PE2",
"updated_at": "2026-01-14T16:45:47.013+11:00",
"url": "https://stspg.io/w8l0jltxch79"
},
{
"body": "Our Network Engineers have continued to monitor the affected switch throughout the day, with no further issues reported. \n\nNetwork services remain stable, and the incident is confirmed as resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-23T18:56:51.956+11:00",
"resolved_inferred": false,
"started_at": "2025-12-23T13:18:04.627+11:00",
"state": "resolved",
"title": "Loss of Networking - BR1:Rack 0508",
"updated_at": "2025-12-23T18:56:51.975+11:00",
"url": "https://stspg.io/7tbhqj51k3sj"
},
{
"body": "Engineers have since resolved the issues relating to MySAU Portal connectivity, customers will be able to access their accounts and Support ticketing systems as normal.\n\nCustomers who are still experiencing issues relating to this may need to clear their browser cache / use a Private Browsing session or alternative device, otherwise feel free to contact our Support team for assistance.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-10T13:44:51.417+11:00",
"resolved_inferred": false,
"started_at": "2025-12-10T12:47:23.037+11:00",
"state": "resolved",
"title": "Servers Australia Portal Connectivity Issues",
"updated_at": "2025-12-10T13:44:51.436+11:00",
"url": "https://stspg.io/50ynky9pyh9v"
},
{
"body": "There have been no further disruptions, and this incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "maintenance",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-11T10:40:23.067+11:00",
"resolved_inferred": false,
"started_at": "2025-12-10T05:48:25.523+11:00",
"state": "resolved",
"title": "Edge firewall issue",
"updated_at": "2025-12-11T10:40:23.088+11:00",
"url": "https://stspg.io/zmyy7yf8bt5z"
},
{
"body": "We believe this to have been the result of a software bug and as such will be scheduling firmware updates in the new year post embargo for these devices.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-09T21:46:57.605+11:00",
"resolved_inferred": false,
"started_at": "2025-12-09T15:09:34.233+11:00",
"state": "resolved",
"title": "Process Crash on Sydney Routers",
"updated_at": "2025-12-09T21:46:57.626+11:00",
"url": "https://stspg.io/3td31kgbwpyc"
},
{
"body": "Whilst replacing the optic the technician inadvertently caused an interruption to traffic for services within Equinix PE2. We have resolved the connectivity issue and postponed additional works regarding this module replacement.\n\nThe approximate window was between 05:39:05 and 05:46:00 UTC +0.\n\nIf you experienced any issues during this period or have any questions, please get in contact with our Support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-09T17:14:59.201+11:00",
"resolved_inferred": false,
"started_at": "2025-12-09T14:19:29.936+11:00",
"state": "resolved",
"title": "Equinix PE2 - Reduced transit redundancy",
"updated_at": "2025-12-09T17:14:59.217+11:00",
"url": "https://stspg.io/cfhbd03hw5vb"
},
{
"body": "The issue affecting the VCD login page has been resolved and access has been fully restored. \n\nAll services have remained stable during the monitoring period, and the platform is now operating normally. \n\nVMs running on the platform were online and unaffected throughout the incident.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-01T21:59:39.198+11:00",
"resolved_inferred": false,
"started_at": "2025-12-01T18:17:31.247+11:00",
"state": "resolved",
"title": "VCD login page unavailable",
"updated_at": "2025-12-01T21:59:39.219+11:00",
"url": "https://stspg.io/q8hvghhg2mwq"
},
{
"body": "All connectivity issues have since been resolved earlier Wednesday afternoon, customers are advised to reach out to our Support team if they are still experiencing problems",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-26T19:44:50.562+11:00",
"resolved_inferred": false,
"started_at": "2025-11-26T16:12:14.083+11:00",
"state": "resolved",
"title": "Virtual Data Center - Loss of connectivity",
"updated_at": "2025-11-26T19:44:50.580+11:00",
"url": "https://stspg.io/2gq835wp18ks"
},
{
"body": "Our engineering team has implemented a fix, and the service has been fully restored. \n\nWe have completed monitoring and can confirm the issue is now resolved.\n\nThank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-21T19:00:17.629+11:00",
"resolved_inferred": false,
"started_at": "2025-11-21T16:09:34.272+11:00",
"state": "resolved",
"title": "MySAU.com.au is currently unavailable",
"updated_at": "2025-11-21T19:00:17.646+11:00",
"url": "https://stspg.io/ymm47zw1thp6"
},
{
"body": "Power has been restored to Equinix SY4 - Rack 0107, and servers are back online.\n\nIf you are experiencing any issues with your server and it is based in Rack 010,7 please raise a support case so our team can assist.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-13T14:25:22.219+11:00",
"resolved_inferred": false,
"started_at": "2025-11-13T13:51:36.324+11:00",
"state": "resolved",
"title": "Equinix SY4 Rack 0107 Connectivity Issues",
"updated_at": "2025-11-13T14:25:22.235+11:00",
"url": "https://stspg.io/72tb56m92zrk"
},
{
"body": "After working with the Vendor, this is now confirmed as resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-06T05:06:39.311+11:00",
"resolved_inferred": false,
"started_at": "2025-11-06T02:48:22.512+11:00",
"state": "resolved",
"title": "NetApp Storage Unavailable",
"updated_at": "2025-11-06T05:06:39.326+11:00",
"url": "https://stspg.io/zvzvxgz4ybrc"
},
{
"body": "Our Network Engineers have reviewed and confirmed stability across our networking infrastructure.\n\nIf you do encounter any issues or require any assistance, please raise a case via the MySAU portal or call us directly on 1300 788 862.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-05T14:08:32.975+11:00",
"resolved_inferred": false,
"started_at": "2025-11-05T10:34:31.602+11:00",
"state": "resolved",
"title": "Network Connectivity Issues",
"updated_at": "2025-11-05T14:08:32.994+11:00",
"url": "https://stspg.io/fsn9f7vcd9ns"
},
{
"body": "Monitoring indicates that the MySAU Portal is now stable. Our developers have confirmed this issue is now resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-09T18:16:05.300+10:00",
"resolved_inferred": false,
"started_at": "2025-09-09T11:53:12.222+10:00",
"state": "resolved",
"title": "MySAU.com.au - Connectivity issues",
"updated_at": "2025-09-09T18:16:05.315+10:00",
"url": "https://stspg.io/ntd5kmxzw333"
}
]
}