{
"vendor": "Shelf.io",
"slug": "shelf-io",
"platform": "statuspage",
"status_url": "https://status.shelf.io",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "Between 23 Jun 12:00 UTC and 25 Jun 19:00 UTC, we experienced intermittent errors in core resource fetching. This caused a small percentage of requests to fail, which in some cases resulted in users seeing a white screen instead of the app.\n\nThe incident affected a small number of customers globally. Due to a configuration issue, impact may have been higher for some customers than others.\n\nThe issue has been resolved, and service has returned to normal. We apologize for the disruption.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-23T12:00:00.000Z",
"resolved_inferred": false,
"started_at": "2026-06-23T12:00:00.000Z",
"state": "resolved",
"title": "Intermittent app loading issues",
"updated_at": "2026-07-10T08:04:14.818Z",
"url": "https://stspg.io/x0rk8q4r8zly"
},
{
"body": "Duration: ~2h55m. Cause: CDN cache contamination of homepage caches. Impact limited to US and EU Self-service portal homepages. All systems normal.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-03T18:43:51.235Z",
"resolved_inferred": false,
"started_at": "2025-11-03T14:15:19.000Z",
"state": "resolved",
"title": "Self-Service Portal Homepage Cache Issue on some US/EU Portals",
"updated_at": "2025-11-03T18:43:51.252Z",
"url": "https://stspg.io/vzc8584grpyb"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-21T06:18:05.128Z",
"resolved_inferred": false,
"started_at": "2025-10-20T14:16:22.906Z",
"state": "resolved",
"title": "US region: Ongoing upstream provider degradation causing intermittent errors across multiple services",
"updated_at": "2025-10-21T06:18:05.150Z",
"url": "https://stspg.io/dyz0g9wk22qc"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-20T10:14:07.013Z",
"resolved_inferred": false,
"started_at": "2025-10-20T06:48:07.000Z",
"state": "resolved",
"title": "US region: Widespread service disruption due to upstream cloud provider incident",
"updated_at": "2025-10-20T10:14:07.033Z",
"url": "https://stspg.io/qcxyynym70f9"
},
{
"body": "On October 17, 2025, between 15:22 and 16:03 UTC, users in our US region experienced intermittent errors when searching for content, viewing announcements, and submitting feedback. At the peak of the incident, approximately 40% of requests to these services returned errors, while other platform capabilities remained fully operational.\n\nThis event occurred during an ongoing maintenance process to upgrade our search relevance engine - work aimed at delivering more accurate, higher\u2011quality results to users. We ran this upgrade path in the background for several days at minimal load to avoid disruption. Near the end of the week, a configuration error caused the process to place more load on the system than intended. Coupled with a spike in search activity, this created temporary capacity pressure and intermittent errors in the US region. The outage was partial: error rates varied over the window and peaked around 40%, with the majority of requests continuing to succeed.\n\nWe've already applied lessons from a prior search incident and rolled out the upgraded search infrastructure in the EU and CA regions; the US region is scheduled next. We'll continue with this upgrade, and will better communicate maintenance windows in advance, align change timing to lower\u2011traffic periods, and add redundancy specific to search operations to further protect performance during these necessary maintenance activities.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-17T16:03:58.000Z",
"resolved_inferred": false,
"started_at": "2025-10-17T15:22:38.000Z",
"state": "postmortem",
"title": "Search, Announcements, and Feedback API errors (US)",
"updated_at": "2025-10-19T21:06:26.062Z",
"url": "https://stspg.io/f8d1qc1xntm7"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-12T20:00:10.894Z",
"resolved_inferred": false,
"started_at": "2025-09-12T16:30:49.000Z",
"state": "resolved",
"title": "Service Availability Incident: Elevated 5xx Errors Across Regions",
"updated_at": "2025-09-12T20:00:10.917Z",
"url": "https://stspg.io/lp4h68tvbgx2"
},
{
"body": "SSO sign-ins have been restored. Between 14:38-16:27 UTC a configuration regression in our authentication layer caused the authorization code exchange to fail, resulting in \"access_denied (Unauthorized)\" after IdP login. We corrected the configuration and refreshed services; metrics show recovery across all regions.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-10T16:35:14.242Z",
"resolved_inferred": false,
"started_at": "2025-09-10T14:38:07.000Z",
"state": "resolved",
"title": "Investigating: SSO login failures across regions",
"updated_at": "2025-09-10T16:35:14.256Z",
"url": "https://stspg.io/6yzv01gpg9wl"
},
{
"body": "Between 18:26 - 18:56 UTC in the US region, approximately 20% of search and content viewing requests failed outright. The remaining successful requests experienced elevated latency, with p99 around 17 seconds. Content creation and edits were not affected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-02T18:56:05.000Z",
"resolved_inferred": false,
"started_at": "2025-09-02T18:26:24.000Z",
"state": "postmortem",
"title": "Search and Content Viewing Degradation",
"updated_at": "2025-09-02T19:20:15.612Z",
"url": "https://stspg.io/dkcgwxvyqbxf"
},
{
"body": "The issue has been fully resolved and all functionalities are now restored. Thank you for your patience throughout this incident.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-22T18:19:23.048Z",
"resolved_inferred": false,
"started_at": "2025-08-22T09:27:36.029Z",
"state": "resolved",
"title": "Degraded performance in Content service",
"updated_at": "2025-08-22T18:19:23.060Z",
"url": "https://stspg.io/ll7wz691dhvg"
}
]
}