{
"vendor": "Smarty",
"slug": "smarty",
"platform": "statuspage",
"status_url": "https://status.smarty.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "The issue has been resolved. The only service that was affected was the Account Management Portal. This incident did NOT affect production traffic to our APIs (address verification, autocomplete, geocoding, etc.)",
"first_seen": "2026-09-11T12:29:42Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-10T22:37:49.206Z",
"resolved_inferred": false,
"started_at": "2026-09-10T20:14:19.000Z",
"state": "resolved",
"title": "Account Management Portal - Login",
"updated_at": "2026-09-10T22:37:49.225Z",
"url": "https://stspg.io/jwy3bh7dmk8s"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-19T21:13:59.473Z",
"resolved_inferred": false,
"started_at": "2026-08-19T00:49:27.819Z",
"state": "resolved",
"title": "US Street API returning 503 response codes",
"updated_at": "2026-08-19T21:13:59.492Z",
"url": "https://stspg.io/ypyfzw098h38"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-22T00:34:23.595Z",
"resolved_inferred": false,
"started_at": "2026-07-21T22:30:26.021Z",
"state": "resolved",
"title": "US Street API returning 503 response codes",
"updated_at": "2026-07-22T00:34:23.611Z",
"url": "https://stspg.io/2v8f0gsgk88n"
},
{
"body": "SUMMARY\n\nWe are rotating the Let's Encrypt intermediate certificates used to issue the TLS certificates that secure our services. Our certificates will continue to chain to the same trusted root \u2014 ISRG Root X1 \u2014 but through Let's Encrypt's new \"Generation Y\" intermediate hierarchy.\n\nFor the vast majority of customers, no action is required. If your systems validate our certificates against the public root store \u2014 the default for virtually all browsers, operating systems, and HTTP client libraries \u2014 this change is completely transparent.\n\nThe only customers who may be affected are those who pin a specific Let's Encrypt intermediate certificate.\n\n\nWHY WE'RE MAKING THIS CHANGE\n\nThe intermediate certificates currently in our chain are approaching the end of their lifecycle, with the existing intermediate path expiring in approximately nine months. Rotating well ahead of that deadline guarantees uninterrupted certificate issuance and renewal with no disruption to your integrations.\n\n\nTHE CHAIN OF TRUST\n\nA TLS certificate is never validated on its own. It is verified through a chain that links the connection back to a root certificate your device already trusts.\n\nToday, our certificates chain like this:\n\n    Your connection\n      \u2192 Smarty leaf certificate\n      \u2192 Let's Encrypt intermediate\n      \u2192 ISRG Root X1\n\nAfter this update, they will chain like this:\n\n    Your connection\n      \u2192 Smarty leaf certificate\n      \u2192 Let's Encrypt Generation Y intermediate (YR / YE)\n      \u2192 ISRG Root YR / YE\n      \u2192 ISRG Root X1 (via cross-sign)\n\nThe destination is unchanged. Both the old and new paths terminate at ISRG Root X1, the RSA root that ships in every current major trust store. Let's Encrypt cross-signed its new Generation Y roots with the existing X1 and X2 roots specifically so that anything already trusting X1 continues to work without modification. The path is longer; the anchor of trust is identical.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-03T20:17:59.861Z",
"resolved_inferred": false,
"started_at": "2026-06-03T20:17:59.811Z",
"state": "resolved",
"title": "Scheduled TLS Certificate Update \u2014 Let's Encrypt Intermediate Rotation",
"updated_at": "2026-06-03T20:17:59.872Z",
"url": "https://stspg.io/c9zvmdnlppqh"
},
{
"body": "At 00:00 UTC on April 17, A scheduled certificate renewal updated the CA chain served by api.smartystreets.com. The change was made without advance notice to integrators, and the new chain is anchored by Sectigo roots (USERTrust ECC Certification Authority and USERTrust RSA Certification Authority) that are not present in some older trust stores. Clients on current operating systems, browsers, and runtimes continue to work without change. \n\nConnections may fail for systems that:\n  - Use a custom or pinned TLS trust bundle that does not include USERTrust ECC Certification Authority.\n  - Run Java 8 installations predating update 51 (mid-2015) or earlier Java versions \u2014 these do not ship USERTrust ECC Certification               Authority in the default cacerts keystore.\n  - Run other environments with outdated trust stores, including older Android devices, legacy embedded and IoT hardware, and air-gapped systems.\n\nTo restore connectivity, affected systems should either update to a current runtime or add the Sectigo roots (USERTrust ECC Certification Authority and USERTrust RSA Certification Authority) to their trust store. Please reach out to support for assistance.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-17T01:00:00.000Z",
"resolved_inferred": false,
"started_at": "2026-04-17T01:00:00.000Z",
"state": "resolved",
"title": "API Certificate Chain Updated \u2014 Older Runtimes May Need Trust Store Update",
"updated_at": "2026-04-24T17:39:07.263Z",
"url": "https://stspg.io/0kzl5v88jz4j"
},
{
"body": "Around 22:00 UTC the US [Address] Autocomplete Pro API service in one of our datacenters went offline due to a misconfiguration. The problem was quickly identified and rectified. All other datacenters were unaffected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-16T22:35:27.662Z",
"resolved_inferred": false,
"started_at": "2026-03-16T22:35:27.603Z",
"state": "resolved",
"title": "US [Address] Autocomplete Pro API went offline briefly in one datacenter",
"updated_at": "2026-03-16T22:35:27.675Z",
"url": "https://stspg.io/853bzk2k3nvp"
},
{
"body": "The issue has been resolved.\n\nA small number of nodes experienced large memory consumption which resulted in a few 503 errors being returned. This has been resolved and measures have been put in place to mitigate this in the future. Additional alerts and monitors have also been put in place.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-10T15:58:18.200Z",
"resolved_inferred": false,
"started_at": "2026-03-06T17:59:46.691Z",
"state": "resolved",
"title": "Intermittent 503 Errors for US Street [Address] API",
"updated_at": "2026-03-10T15:58:18.218Z",
"url": "https://stspg.io/1zysqrngclz6"
},
{
"body": "Around 19:15 UTC an incorrect configuration was deploy to our US Extract API service. The problem was quickly detected and reverted.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-18T02:00:00.000Z",
"resolved_inferred": false,
"started_at": "2026-02-18T00:40:55.196Z",
"state": "resolved",
"title": "US Extract API briefly returned incorrect HTTP status code",
"updated_at": "2026-02-18T00:40:55.248Z",
"url": "https://stspg.io/mrjvygh5qdp3"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-01T17:07:23.444Z",
"resolved_inferred": false,
"started_at": "2025-11-27T00:32:50.746Z",
"state": "resolved",
"title": "Intermittent HTTP 5xx Errors Returned by US Street API and US Zip Code API",
"updated_at": "2025-12-01T17:07:23.466Z",
"url": "https://stspg.io/jhsmcg246pxh"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-31T15:35:44.000Z",
"resolved_inferred": false,
"started_at": "2025-10-30T22:36:27.977Z",
"state": "resolved",
"title": "Intermittent HTTP 5xx Errors Returned by US Street API and US Zip Code API",
"updated_at": "2025-11-04T15:36:04.825Z",
"url": "https://stspg.io/1drg07qjv85g"
}
]
}