{
"vendor": "Snapsheet",
"slug": "snapsheet",
"platform": "statuspage",
"status_url": "https://status.snapsheetclaims.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-24T13:02:47.103-05:00",
"resolved_inferred": false,
"started_at": "2026-07-23T11:22:56.000-05:00",
"state": "resolved",
"title": "Data Replication Delay - US Production",
"updated_at": "2026-07-24T13:02:47.119-05:00",
"url": "https://stspg.io/d80ngtg7nkwg"
},
{
"body": "The delay in US UAT data replication has been resolved, and performance and returned to normal levels.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-18T06:26:30.250-05:00",
"resolved_inferred": false,
"started_at": "2026-06-17T18:23:46.349-05:00",
"state": "resolved",
"title": "US UAT Data Replication Delay",
"updated_at": "2026-06-18T06:26:30.264-05:00",
"url": "https://stspg.io/bg2qwrf9nd5g"
},
{
"body": "This incident has been resolved and access restored. Please reach out to Snapsheet Support with any further questions or concerns.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-10T16:57:15.645-05:00",
"resolved_inferred": false,
"started_at": "2026-06-10T16:34:26.094-05:00",
"state": "resolved",
"title": "UAT Environment Outage",
"updated_at": "2026-06-10T16:57:15.657-05:00",
"url": "https://stspg.io/w50c8crcfcbv"
},
{
"body": "On May 7, 2026, a data pipeline component responsible for replicating production data to the warehouse entered a silent failure state due to an internal schema inconsistency. This caused data replication to stall for over 4 hours, resulting in missing or delayed data for affected clients. The issue was not caught by automated alerting because the pipeline continued to report a healthy status despite being inactive. Once identified, the problem was resolved by removing the affected table from the pipeline configuration, restoring normal data flow. We are in the process of updating our alerting to report this kind of issue going forward.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-07T15:51:03.078-05:00",
"resolved_inferred": false,
"started_at": "2026-05-07T14:10:20.253-05:00",
"state": "postmortem",
"title": "Data Latency Delay",
"updated_at": "2026-05-21T12:18:49.029-05:00",
"url": "https://stspg.io/0yxkxvyknwkm"
},
{
"body": "### **Incident Summary**\n\nOn the afternoon of **April 13**, a technical capacity limit in our data pipeline caused a temporary halt in data updates. This resulted in a delay of real-time data replication to customer databases.\n\n### **Resolution & Recovery**\n\n* **System Fix:** Our engineering team identified the bottleneck and upgraded our database infrastructure to prevent this limit from being reached again.\n* **Data Restoration:** We performed a comprehensive data reconciliation over the following 48 hours to ensure all missing records were recovered and accurately synced.\n* **Current Status:** All services are fully restored, and all backfilled data has been verified for accuracy.\n* **Enhanced Monitoring:** We are taking measures to improve our alerting and response process\u00a0\n\n**Note:** You may have experienced replication delay and data inconsistencies during this window, but no data was lost.\n\nWe appreciate your patience while we worked to resolve this. If you notice any remaining discrepancies in your specific reports, please reach out to our support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-15T09:30:08.217-05:00",
"resolved_inferred": false,
"started_at": "2026-04-14T09:38:24.019-05:00",
"state": "postmortem",
"title": "Data Reconciliation",
"updated_at": "2026-04-23T11:45:10.884-05:00",
"url": "https://stspg.io/dwl59nllzwcv"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-14T07:45:26.655-05:00",
"resolved_inferred": false,
"started_at": "2026-04-13T15:02:43.017-05:00",
"state": "resolved",
"title": "Data Replication Delay",
"updated_at": "2026-04-14T07:45:26.668-05:00",
"url": "https://stspg.io/n937hz57xylg"
},
{
"body": "Sendgrid has resolved the issue that is causing delayed email deliveries to some recipients with Microsoft associated inboxes, and pending emails have been delivered. Please contact Snapsheet Support with any further questions or concerns.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-26T09:37:51.561-06:00",
"resolved_inferred": false,
"started_at": "2026-02-25T11:39:59.911-06:00",
"state": "resolved",
"title": "Sendgrid Email Deferment Impacting Some Microsoft Office Users",
"updated_at": "2026-02-26T09:37:51.574-06:00",
"url": "https://stspg.io/l7k8fhxd0n8j"
},
{
"body": "We have resolved the delay in search indexing and confirmed searches are performing normally.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-23T18:13:15.985-06:00",
"resolved_inferred": false,
"started_at": "2026-02-23T16:37:53.409-06:00",
"state": "resolved",
"title": "Search Indexing Delay",
"updated_at": "2026-02-23T18:13:16.002-06:00",
"url": "https://stspg.io/cfm30xmvd7jl"
},
{
"body": "This incident has been resolved, and the latest UAT release has been successfully deployed. Please contact Snapsheet Support if you experience and further issues.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-02T20:11:00.575-06:00",
"resolved_inferred": false,
"started_at": "2026-02-02T17:02:21.934-06:00",
"state": "resolved",
"title": "Intermittent UAT Access Issues",
"updated_at": "2026-02-02T20:11:00.595-06:00",
"url": "https://stspg.io/cz6vmjm7cg91"
},
{
"body": "We have received confirmation from SendGrid that the increased Microsoft inbox provider blocks are due to an issue with Microsoft, and that the issue is not isolated to SendGrid\u2019s environment nor specific to their sending configuration.\n\nWhile we are seeing improvement (reduction) of deferrals, Microsoft customers who are continuing to observe excessive deferrals and/or blocks should fill out the OLC Support request form at https://olcsupport.office.com/.\n\nThank you for your patience and understanding regarding this issue. If you have any further questions or concerns, please contact Snapsheet Support for assistance.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-28T10:35:27.148-06:00",
"resolved_inferred": false,
"started_at": "2026-01-22T17:34:44.477-06:00",
"state": "resolved",
"title": "Sendgrid Email Blocks Impacting Some Microsoft Office Users",
"updated_at": "2026-01-28T10:35:27.165-06:00",
"url": "https://stspg.io/5426w85ndgvl"
},
{
"body": "The incident is confirmed to be resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-01T11:34:48.884-06:00",
"resolved_inferred": false,
"started_at": "2025-12-01T09:22:46.088-06:00",
"state": "resolved",
"title": "API Response Errors",
"updated_at": "2025-12-01T11:34:48.903-06:00",
"url": "https://stspg.io/jtd3zpznk0m0"
},
{
"body": "The Cloudflare outage has been updated to resolved, and we've confirmed Smartcomm letters are sending successfully.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-18T10:19:44.508-06:00",
"resolved_inferred": false,
"started_at": "2025-11-18T09:12:04.819-06:00",
"state": "resolved",
"title": "Cloudflare Outage",
"updated_at": "2025-11-18T10:19:44.531-06:00",
"url": "https://stspg.io/96jl3dpvz807"
},
{
"body": "This incident has been resolved. If you experience any further issues, please reach out to Snapsheet Support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-30T12:53:45.869-05:00",
"resolved_inferred": false,
"started_at": "2025-10-30T10:53:10.654-05:00",
"state": "resolved",
"title": "Data Replication Delay",
"updated_at": "2025-10-30T12:53:45.885-05:00",
"url": "https://stspg.io/74444hz00m22"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-20T21:31:51.047-05:00",
"resolved_inferred": false,
"started_at": "2025-10-20T09:59:31.028-05:00",
"state": "resolved",
"title": "Monitoring Potential Impact from Ongoing AWS Outage",
"updated_at": "2025-10-20T21:31:51.067-05:00",
"url": "https://stspg.io/bxdvykmys2q0"
},
{
"body": "All of the pending transactions impacted by the issue have been transitioned, and the incident is considered Resolved. Please contact Snapsheet Support if you continue to experience any further issues.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-18T17:53:41.262-05:00",
"resolved_inferred": false,
"started_at": "2025-08-18T09:54:12.104-05:00",
"state": "resolved",
"title": "OFAC API",
"updated_at": "2025-08-18T17:53:41.280-05:00",
"url": "https://stspg.io/9n0014t2qf0h"
}
]
}