{
"vendor": "Spiceworks",
"slug": "spiceworks",
"platform": "statuspage",
"status_url": "https://status.spiceworks.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "We haven't seen further evidence of this issue. Further work will be undertaken to identify whether a group of events can cause this condition, and how to mitigate that. Please let support@spiceworks.com know if you are seeing error pages/messages or excessively slow page load in Cloud Help Desk.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-22T14:45:47.369-05:00",
"resolved_inferred": false,
"started_at": "2026-07-22T12:04:18.975-05:00",
"state": "resolved",
"title": "Cloud Help Desk - Performance issues, slow page loading and error messages",
"updated_at": "2026-07-22T14:45:47.384-05:00",
"url": "https://stspg.io/q2x5z5jp0bmz"
},
{
"body": "No further instances of page load issues have been reported or reproduced so we're considering this issue resolved. Please let support@spiceworks.com know if you are still seeing this issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-22T14:41:30.814-05:00",
"resolved_inferred": false,
"started_at": "2026-06-22T09:06:32.323-05:00",
"state": "resolved",
"title": "Cloud Help Desk - Error page when loading tickets",
"updated_at": "2026-06-22T14:41:30.831-05:00",
"url": "https://stspg.io/g64tdkzcp600"
},
{
"body": "No further issues have been detected. The engineering team is analyzing the root cause to ensure future stability before the code change is redeployed.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-27T14:51:25.111-05:00",
"resolved_inferred": false,
"started_at": "2026-05-27T08:07:29.386-05:00",
"state": "resolved",
"title": "Cloud Help Desk - Ticket queues not loading or server error page",
"updated_at": "2026-05-27T14:51:25.127-05:00",
"url": "https://stspg.io/6rddp63kdkv2"
},
{
"body": "We have seen no further reports of latency or timeouts, and our internal testing confirms that performance remains stable. We are now officially marking this incident as Resolved.\n\nRoot Cause:\nThe issue was triggered by a high-volume surge of API requests from a third-party data tool. This created an unexpected load on our database, specifically impacting the ticket queue and reporting sections.\n\nPrevention:\nTo prevent a recurrence, we have implemented new traffic controls and rate-limiting measures. We will continue to monitor these systems to ensure long-term stability.\n\nIf you are still experiencing any issues, please let our team know at support@spiceworks.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-30T13:03:10.381-05:00",
"resolved_inferred": false,
"started_at": "2026-04-28T10:14:59.455-05:00",
"state": "resolved",
"title": "Cloud Help Desk Intermittent slow page loading",
"updated_at": "2026-04-30T13:03:10.402-05:00",
"url": "https://stspg.io/srhn63nkjm74"
},
{
"body": "We have monitored the system and confirmed that notification delivery has returned to normal. As a result, we are marking this issue resolved.\n\nNote on Duplicates: Because of the way our retry logic handled the initial delays, some users may receive 1-2 duplicate notifications for older tickets. We appreciate your patience with this temporary \"noise\".\n\nIf you continue to experience new delays, please contact us at support@spiceworks.com so we can investigate further.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-03T14:52:49.789-06:00",
"resolved_inferred": false,
"started_at": "2026-03-03T08:09:47.322-06:00",
"state": "resolved",
"title": "Cloud Help Desk Delayed email notifications",
"updated_at": "2026-03-03T14:52:49.805-06:00",
"url": "https://stspg.io/c6r08pm5yc4q"
},
{
"body": "Following a period of stable monitoring, we have confirmed that the outbound email notification issue affecting the Spiceworks Cloud Help Desk (CHD) is fully resolved. All systems are operating normally, and we are officially moving this incident to \"Resolved.\"\n\nAll email-dependent features are now functioning as expected, including:\n\u2022 Ticket Notifications: End-users, admins, and technicians are receiving ticket update emails\n\u2022 User Access: Passwordless User Portal login links (magic links) are working\n\u2022 Onboarding: New admin and technician invitations are being sent successfully.\n\u2022 Reporting: Email notifications for report completions are being delivered correctly.\n\nWe are now shifting our focus to a comprehensive review of the email service provider (ESP) disruption to ensure long-term stability and to prevent a recurrence. \n\nWe sincerely apologize for the disruption this incident caused to your workflows and deeply appreciate your patience and understanding throughout the resolution process. Thank you for your continued support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-08T12:11:49.750-06:00",
"resolved_inferred": false,
"started_at": "2026-01-02T03:32:24.000-06:00",
"state": "resolved",
"title": "Cloud Help Desk - Outbound email notifications not being sent",
"updated_at": "2026-01-08T12:11:49.766-06:00",
"url": "https://stspg.io/6pyk7dblnjg9"
},
{
"body": "This has now been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-21T02:41:20.612-05:00",
"resolved_inferred": false,
"started_at": "2025-10-20T04:55:54.782-05:00",
"state": "resolved",
"title": "Cloud Help Desk outage",
"updated_at": "2025-10-21T02:41:20.632-05:00",
"url": "https://stspg.io/b13fnb8j3pkz"
},
{
"body": "Engineering were able to establish the root cause of this issue and implement a fix. Testing shows normal service is restored. \nIf you're still seeing issues, try clearing your browser cache first. If the error still occurs, please open a ticket at support@spiceworks.com",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-08T09:52:14.900-05:00",
"resolved_inferred": false,
"started_at": "2025-10-08T09:10:00.691-05:00",
"state": "resolved",
"title": "Connectivity Dashboard - \"data did not load!\" error displayed",
"updated_at": "2025-10-08T09:52:14.919-05:00",
"url": "https://stspg.io/9xpgw1bdd8xk"
},
{
"body": "We kept this open to ensure the issue did not affect even a small number of users. The issue is now resolved and we've seen no further reports. If you are still seeing an issue with your mobile app notifications, please open a ticket at support@spiceworks.com",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-04T08:34:09.245-06:00",
"resolved_inferred": false,
"started_at": "2025-10-07T08:29:02.499-05:00",
"state": "resolved",
"title": "Cloud Help Desk Mobile App notifications not being sent",
"updated_at": "2025-11-04T08:34:09.263-06:00",
"url": "https://stspg.io/2qjkc3c283fn"
},
{
"body": "We're seeing no further issues and are considering this resolved. Please reach out to support@spiceworks.com if you're still seeing page load/timeout issues with cloud help desk.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-08T13:08:46.917-05:00",
"resolved_inferred": false,
"started_at": "2025-09-08T09:23:40.859-05:00",
"state": "resolved",
"title": "Cloud Help Desk - Slow or failed page loading for tickets",
"updated_at": "2025-09-08T13:08:46.937-05:00",
"url": "https://stspg.io/4jqs85ygx90s"
}
]
}