{
"vendor": "Squarespace",
"slug": "squarespace",
"platform": "statuspage",
"status_url": "https://status.squarespace.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "Some customers are seeing a \"SORRY\" page when accessing their Client Scheduling Page.",
"first_seen": "2026-09-10T12:15:40Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-08T11:28:00.000-04:00",
"resolved_inferred": false,
"started_at": "2026-09-08T11:28:00.000-04:00",
"state": "resolved",
"title": "Acuity Scheduling / Client Scheduling Page showing \"SORRY\" error",
"updated_at": "2026-09-09T11:27:02.979-04:00",
"url": "https://stspg.io/x9x9gptdvr9f"
},
{
"body": "After reviewing the impact, we\u2019ve confirmed that this issue is limited in scope and does not affect core functionality. We\u2019re closing this Statuspage update. Customers who continue to experience the issue should contact Support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-21T09:56:16.129-04:00",
"resolved_inferred": false,
"started_at": "2026-08-20T16:12:46.279-04:00",
"state": "resolved",
"title": "Acuity Scheduling - Unable to Connect to Meta",
"updated_at": "2026-08-21T09:56:16.145-04:00",
"url": "https://stspg.io/2k9qclj3z9q3"
},
{
"body": "The issue has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-20T10:30:16.000-04:00",
"resolved_inferred": false,
"started_at": "2026-08-20T08:26:28.668-04:00",
"state": "resolved",
"title": "Acuity Scheduling / Delayed Google calendar sync",
"updated_at": "2026-08-20T11:54:25.165-04:00",
"url": "https://stspg.io/dn65vw9nhlgq"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-12T19:12:34.894-04:00",
"resolved_inferred": false,
"started_at": "2026-08-12T18:55:50.780-04:00",
"state": "resolved",
"title": "Acuity Scheduling Service Disruption",
"updated_at": "2026-08-12T19:12:34.911-04:00",
"url": "https://stspg.io/nxhztwgsdsnp"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-29T15:47:53.535-04:00",
"resolved_inferred": false,
"started_at": "2026-07-29T14:20:53.097-04:00",
"state": "resolved",
"title": "Connectivity Issues",
"updated_at": "2026-07-29T15:47:53.551-04:00",
"url": "https://stspg.io/hzn2x1z1wczl"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-04T15:30:13.774-04:00",
"resolved_inferred": false,
"started_at": "2026-06-04T14:58:34.648-04:00",
"state": "resolved",
"title": "Acuity Scheduling Elevated Errors",
"updated_at": "2026-06-05T15:19:53.104-04:00",
"url": "https://stspg.io/ll7s6z522p4s"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-20T14:15:15.606-04:00",
"resolved_inferred": false,
"started_at": "2026-05-20T13:45:45.726-04:00",
"state": "resolved",
"title": "Connectivity Issues",
"updated_at": "2026-05-20T14:15:15.626-04:00",
"url": "https://stspg.io/0cktkqhfvw05"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-19T13:35:44.379-04:00",
"resolved_inferred": false,
"started_at": "2026-05-19T13:06:10.243-04:00",
"state": "resolved",
"title": "Acuity Scheduling Service Disruption",
"updated_at": "2026-05-19T13:35:44.395-04:00",
"url": "https://stspg.io/lvrg9vw17mmx"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-28T07:48:44.309-04:00",
"resolved_inferred": false,
"started_at": "2026-04-28T06:17:45.929-04:00",
"state": "resolved",
"title": "Unable to create new sites and purchase or modify non-website subscriptions",
"updated_at": "2026-04-28T07:48:44.322-04:00",
"url": "https://stspg.io/k9g86rq8kjh1"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-27T13:48:27.165-04:00",
"resolved_inferred": false,
"started_at": "2026-04-27T13:12:46.167-04:00",
"state": "resolved",
"title": "Website subscriptions are not activated",
"updated_at": "2026-04-27T13:48:27.182-04:00",
"url": "https://stspg.io/fsh03czsmr9h"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-27T18:20:35.242-04:00",
"resolved_inferred": false,
"started_at": "2026-04-27T12:09:39.852-04:00",
"state": "resolved",
"title": "Site Loading and Editing Issues",
"updated_at": "2026-04-27T18:20:35.260-04:00",
"url": "https://stspg.io/3h9gljhctx7l"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-21T14:41:56.764-04:00",
"resolved_inferred": false,
"started_at": "2026-04-21T13:21:17.779-04:00",
"state": "resolved",
"title": "New Payment Methods Cannot Be Saved",
"updated_at": "2026-04-21T14:41:56.778-04:00",
"url": "https://stspg.io/cdzmlhd2wpj0"
},
{
"body": "The maintenance is complete and checkout is now available. Thankyou for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "maintenance",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-16T01:23:37.837-04:00",
"resolved_inferred": false,
"started_at": "2026-04-16T00:59:50.754-04:00",
"state": "resolved",
"title": "Checkout temporarily unavailable",
"updated_at": "2026-04-16T01:23:37.850-04:00",
"url": "https://stspg.io/173h0z4rwtpl"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-09T07:22:36.003-04:00",
"resolved_inferred": false,
"started_at": "2026-04-09T06:02:18.140-04:00",
"state": "resolved",
"title": "Customers will see delays with domain transfers.",
"updated_at": "2026-04-09T07:22:36.020-04:00",
"url": "https://stspg.io/9j1gfdy95mqb"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-02T15:29:30.764-04:00",
"resolved_inferred": false,
"started_at": "2026-04-02T15:11:10.369-04:00",
"state": "resolved",
"title": "Connectivity issues",
"updated_at": "2026-04-02T15:29:30.783-04:00",
"url": "https://stspg.io/vqckvzzx9x7k"
},
{
"body": "On Tuesday, March 31st, 2026, many Squarespace websites experienced unavailability for an aggregate of 53 minutes, between 4:43 PM and 5:36 PM EDT. During this incident, we failed to serve approximately 28% of customer requests. Site visitors saw slow loads or \u201cService Unavailable\u201d errors impacting site loading, login, site editing, Campaigns, Domains, and our Commerce platform.\n\nAt 4:43 PM EDT we performed a network configuration change in one of our points of presence \\(PoP\\). This change impacted critical networking equipment within that region. Our teams were notified immediately via automated alerts, internal reports, and additional customer reports.\n\nAt 4:48 PM EDT our system automatically routed traffic off of this PoP. This action should have contained the impact. However, another region was already offline due to planned maintenance. As a result, the majority of our traffic was ultimately routed to a single PoP. In aggregate, this increased load overwhelmed our website lookup infrastructure in this region, severely impacting visitor requests.\n\nAt 5:08 PM EDT, our teams resolved the original network configuration issue. We continued to see customer impact, so at 5:20 PM EDT we cleared the website lookup cache in the active region. This exacerbated the issue due to an additional misconfiguration within the lookup infrastructure.\u00a0\n\nAt 5:35 PM EDT we successfully routed traffic back onto the original PoP, which had fully recovered. By 5:36 PM EDT our systems were serving all customer requests normally.\n\nWe deeply apologize for this incident. Ensuring Squarespace sites remain up and available is of the utmost importance to us. Our team has prioritized improvements to the mitigation of similar issues and scaling our edge capacity as necessary. Thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-31T18:01:36.474-04:00",
"resolved_inferred": false,
"started_at": "2026-03-31T17:06:23.657-04:00",
"state": "postmortem",
"title": "Connectivity issues",
"updated_at": "2026-04-07T13:42:19.507-04:00",
"url": "https://stspg.io/67y6zdv24lq2"
},
{
"body": "Acuity Scheduling is now fully operational.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-31T14:37:04.560-04:00",
"resolved_inferred": false,
"started_at": "2026-03-31T13:40:22.563-04:00",
"state": "resolved",
"title": "Acuity Scheduling - Clients of businesses may not be able to update card...",
"updated_at": "2026-03-31T14:37:04.573-04:00",
"url": "https://stspg.io/kmntwgsr32wy"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-18T12:56:37.317-04:00",
"resolved_inferred": false,
"started_at": "2026-03-18T11:38:15.390-04:00",
"state": "resolved",
"title": "Site Loading Issues",
"updated_at": "2026-03-18T12:56:37.336-04:00",
"url": "https://stspg.io/rqzf1cqzk4br"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-10T11:57:24.227-04:00",
"resolved_inferred": false,
"started_at": "2026-03-10T09:35:33.423-04:00",
"state": "resolved",
"title": "Issues with Domain Registration & Billing",
"updated_at": "2026-03-10T11:57:24.249-04:00",
"url": "https://stspg.io/gsch2sy97x1t"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-06T08:31:12.980-05:00",
"resolved_inferred": false,
"started_at": "2026-03-06T07:48:08.015-05:00",
"state": "resolved",
"title": "Customers will see errors with domain transfers",
"updated_at": "2026-03-06T08:31:12.995-05:00",
"url": "https://stspg.io/g6x0zytcv26k"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-01T06:13:26.133-05:00",
"resolved_inferred": false,
"started_at": "2026-03-01T04:03:35.430-05:00",
"state": "resolved",
"title": "Connectivity Issues",
"updated_at": "2026-03-01T06:13:26.148-05:00",
"url": "https://stspg.io/r362qpprfq01"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-11T17:00:34.596-05:00",
"resolved_inferred": false,
"started_at": "2026-02-11T15:18:56.245-05:00",
"state": "resolved",
"title": "Customers unable to create new trial sites",
"updated_at": "2026-02-11T17:00:34.965-05:00",
"url": "https://stspg.io/gh4bky0vw838"
},
{
"body": "The issue with delayed webhook delivery has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-11T10:57:34.597-05:00",
"resolved_inferred": false,
"started_at": "2026-02-11T09:08:19.670-05:00",
"state": "resolved",
"title": "Acuity Scheduling / Webhook delivery delay",
"updated_at": "2026-02-11T10:57:34.615-05:00",
"url": "https://stspg.io/0m0v5yz6wy38"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-03T08:00:38.309-05:00",
"resolved_inferred": false,
"started_at": "2026-02-03T05:32:45.542-05:00",
"state": "resolved",
"title": "Issues with editing some Squarespace 7.0 sites",
"updated_at": "2026-02-03T08:00:38.659-05:00",
"url": "https://stspg.io/hbg8f2yxs38b"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-28T13:46:50.592-05:00",
"resolved_inferred": false,
"started_at": "2026-01-28T12:51:14.413-05:00",
"state": "resolved",
"title": "Collection Page Issues",
"updated_at": "2026-01-28T13:46:50.941-05:00",
"url": "https://stspg.io/szzb5g9j60v0"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-24T15:34:35.216-05:00",
"resolved_inferred": false,
"started_at": "2026-01-24T12:10:16.654-05:00",
"state": "resolved",
"title": "Login verification emails delayed",
"updated_at": "2026-01-24T15:34:35.231-05:00",
"url": "https://stspg.io/8zv044djbqkx"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-12T06:27:30.709-05:00",
"resolved_inferred": false,
"started_at": "2026-01-12T06:05:26.745-05:00",
"state": "resolved",
"title": "Connectivity issues - 503 errors",
"updated_at": "2026-01-12T06:27:31.060-05:00",
"url": "https://stspg.io/4ncgj96k1x12"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-22T10:37:56.590-05:00",
"resolved_inferred": false,
"started_at": "2025-12-22T08:52:47.186-05:00",
"state": "resolved",
"title": "Domain Registrations",
"updated_at": "2025-12-22T10:37:56.604-05:00",
"url": "https://stspg.io/dctk7p1h5jfd"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-16T14:32:39.388-05:00",
"resolved_inferred": false,
"started_at": "2025-12-16T10:35:04.000-05:00",
"state": "resolved",
"title": "Non-English Template Front Sites",
"updated_at": "2025-12-16T14:32:39.744-05:00",
"url": "https://stspg.io/fn6tv9rq6gsf"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-09T00:32:15.768-05:00",
"resolved_inferred": false,
"started_at": "2025-12-08T23:01:45.794-05:00",
"state": "resolved",
"title": "Related products not loading on product detail pages",
"updated_at": "2025-12-09T00:32:16.134-05:00",
"url": "https://stspg.io/dkmcfrvwz86h"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-08T13:23:08.696-05:00",
"resolved_inferred": false,
"started_at": "2025-12-08T12:02:28.318-05:00",
"state": "resolved",
"title": "3D Secure purchase attempts for subscriptions are failing",
"updated_at": "2025-12-08T13:23:08.998-05:00",
"url": "https://stspg.io/g1x6vqlc78b4"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-20T13:16:34.352-05:00",
"resolved_inferred": false,
"started_at": "2025-11-20T13:02:00.699-05:00",
"state": "resolved",
"title": "Clients are unable to redeem coupons at checkout on the Acuity Client Scheduling Page",
"updated_at": "2025-11-20T13:16:34.373-05:00",
"url": "https://stspg.io/m4wg72rsjljp"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-03T13:55:49.760-05:00",
"resolved_inferred": false,
"started_at": "2025-11-03T12:22:36.731-05:00",
"state": "resolved",
"title": "Site Loading and Editing issues - due to 503 errors",
"updated_at": "2025-11-03T13:55:50.090-05:00",
"url": "https://stspg.io/m4j50gfftrtd"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-29T17:31:51.307-04:00",
"resolved_inferred": false,
"started_at": "2025-10-29T13:40:58.898-04:00",
"state": "resolved",
"title": "Acuity Scheduling / Slow loading or 500 errors",
"updated_at": "2025-10-29T17:31:51.635-04:00",
"url": "https://stspg.io/gngwd0ccwv37"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-23T09:29:23.447-04:00",
"resolved_inferred": false,
"started_at": "2025-10-22T07:45:06.000-04:00",
"state": "resolved",
"title": "Subscription Billing",
"updated_at": "2025-10-23T09:29:23.464-04:00",
"url": "https://stspg.io/z8yhq63y3nq3"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-16T13:04:02.132-04:00",
"resolved_inferred": false,
"started_at": "2025-10-16T12:20:56.000-04:00",
"state": "resolved",
"title": "PayPal Issues",
"updated_at": "2025-10-16T13:04:02.522-04:00",
"url": "https://stspg.io/ghtp9h9yjzf1"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-15T18:35:32.476-04:00",
"resolved_inferred": false,
"started_at": "2025-10-15T10:41:15.124-04:00",
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},
{
"body": "The issue has been resolved.",
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"title": "Acuity Scheduling / Appointment Types not loading for some users",
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"url": "https://stspg.io/p4dv85t5fft1"
},
{
"body": "This incident has been resolved.",
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},
{
"body": "The issue appears isolated to a small set of users located in geographic regions affected by network outages.",
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"url": "https://stspg.io/mmr79wrps2f2"
},
{
"body": "The incident has been resolved.",
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"impact": "critical",
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"url": "https://stspg.io/k1dly2qcvs8y"
},
{
"body": "This incident has been resolved.",
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"state": "resolved",
"title": "Acuity Scheduling / Clients unable to process payments using Square",
"updated_at": "2025-09-23T18:03:57.573-04:00",
"url": "https://stspg.io/xhskdn68zb04"
},
{
"body": "This incident has been resolved.",
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"title": "Acuity Scheduling / 500 error on direct calendar links",
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"url": "https://stspg.io/wt2ryw5pvl7d"
},
{
"body": "This incident has been resolved.",
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"url": "https://stspg.io/3xfymr33j3fr"
},
{
"body": "Some clients were unable to complete the booking process between September 8 at 1pm US Eastern time, and September 9 at 2:14 pm US Eastern time. The issue has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
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"url": "https://stspg.io/zrv6qsd1qdfb"
},
{
"body": "This incident has been resolved.",
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"resolved_at": "2025-09-03T19:33:37.560-04:00",
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"title": "Some Commerce features are failing to load",
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"url": "https://stspg.io/r816tmbbxqrx"
},
{
"body": "This incident has been resolved.",
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"state": "resolved",
"title": "New domain registration page domains.squarespace.com does not load",
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"url": "https://stspg.io/vzzfzwkxyg1n"
},
{
"body": "This incident has been resolved.",
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"state": "resolved",
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"url": "https://stspg.io/b9xgybqd360p"
},
{
"body": "This incident has been resolved.",
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"resolved_at": "2025-08-28T16:43:45.880-04:00",
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"state": "resolved",
"title": "Errors with Billing and Domain Access",
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"url": "https://stspg.io/pvhl25b6g5zg"
},
{
"body": "This incident has been resolved.",
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"resolved_at": "2025-08-26T14:39:05.874-04:00",
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"url": "https://stspg.io/98m914y8d5cm"
},
{
"body": "This incident has been resolved.",
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"impact": "major",
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"resolved_at": "2025-08-18T15:41:06.591-04:00",
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"state": "resolved",
"title": "Connectivity Issues",
"updated_at": "2025-08-18T15:41:06.939-04:00",
"url": "https://stspg.io/qffdz025w1dy"
}
]
}