{
"vendor": "Squiz",
"slug": "squiz",
"platform": "statuspage",
"status_url": "https://status.squiz.cloud",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "This incident has been resolved. Information pertaining to this incident will be available via this status page in the near future.",
"first_seen": "2026-09-10T12:15:40Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-11T00:29:31.145+10:00",
"resolved_inferred": false,
"started_at": "2026-09-10T21:26:46.306+10:00",
"state": "resolved",
"title": "Funnelback UK - Degradation of service",
"updated_at": "2026-09-11T00:29:31.162+10:00",
"url": "https://stspg.io/xddrb4ypjqm3"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-10T12:15:40Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-10T15:21:29.848+10:00",
"resolved_inferred": false,
"started_at": "2026-09-10T11:58:36.405+10:00",
"state": "resolved",
"title": "Emergency Maintenance - Search (Funnelback) ANZ",
"updated_at": "2026-09-10T15:21:29.867+10:00",
"url": "https://stspg.io/b12snnzhnpyt"
},
{
"body": "**Summary**  \nA spike in crawling traffic originating from Facebook \\(Meta\\) targeted search pages, caused excessive load on the **DXP search infrastructure**. Initial mitigation involved blocking the crawler at the individual account level. Upon identifying that the traffic was dynamically shifting across multiple accounts over time, a **global rule** was implemented to block the traffic across all search instances, successfully stabilizing the platform.\n\n**Customer Impact**  \nA subset of **UK-based clients** experienced intermittent intermittent timeout / HTTP 500 errors when attempting to access their infrastructure during the period of elevated load.\n\n**Root Cause**  \nThe issue was caused by elevated crawling activity originating from Facebook infrastructure that targeted specific search pages, leading to temporary resource constraints on the **DXP search infrastructure**.\n\n**Resolution Actions**\n\n* **Proactive Detection:** Internal monitoring systems successfully flagged the traffic spike and elevated resource usage\n* **Targeted Mitigation:** Implemented localized blocking rules on the specific client accounts initially affected by the crawling activity.\n* **Global Rule Implementation:** Deployed a global rule across all search instances to comprehensively block the crawler traffic, fully restoring and stabilizing platform performance.\n* **Long-Term Prevention:** Squiz is currently evaluating origin-agnostic bot mitigation strategies to comprehensively protect search infrastructure from aggressive or automated crawling activity, regardless of its source.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-18T00:36:15.433+10:00",
"resolved_inferred": false,
"started_at": "2026-06-16T22:50:46.334+10:00",
"state": "postmortem",
"title": "UK search performance issues",
"updated_at": "2026-06-19T22:35:44.800+10:00",
"url": "https://stspg.io/ysdff8mbxjnj"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-16T20:24:50.022+10:00",
"resolved_inferred": false,
"started_at": "2026-06-16T19:56:15.878+10:00",
"state": "resolved",
"title": "UK search performance issues (resolved)",
"updated_at": "2026-06-16T20:24:50.036+10:00",
"url": "https://stspg.io/t7bs856274zz"
},
{
"body": "Squiz teams have worked with our 3rd party service provider, and all data impacted by the integration delay has been restored. This incident has been resolved, and all systems impacted are working as expected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "maintenance",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-27T08:39:52.451+10:00",
"resolved_inferred": false,
"started_at": "2026-04-16T08:57:30.153+10:00",
"state": "resolved",
"title": "Advanced Forms submission integration delay",
"updated_at": "2026-04-27T08:39:52.465+10:00",
"url": "https://stspg.io/7fmr8b43vzyj"
},
{
"body": "The incident has been resolved and Advanced Forms access should be restored for all customers.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-13T12:03:41.134+11:00",
"resolved_inferred": false,
"started_at": "2026-03-13T10:50:00.676+11:00",
"state": "resolved",
"title": "Unable to access Advanced Forms in the Squiz DXP",
"updated_at": "2026-03-13T12:03:41.151+11:00",
"url": "https://stspg.io/lvst5drzzlbx"
},
{
"body": "Squiz teams have worked with our 3rd party service provider, and a fix has been deployed for the current Incident. This restored service for all affected customers. We apologise for this degradation of service and thank you for your patience while we worked on the resolution. \n\nA postmortem will be provided via https://status.squiz.cloud once we have worked with our service provider.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-05T09:57:50.872+11:00",
"resolved_inferred": false,
"started_at": "2026-03-05T02:52:07.286+11:00",
"state": "resolved",
"title": "Connect Ordinary Flows (US Region)",
"updated_at": "2026-03-05T09:57:50.890+11:00",
"url": "https://stspg.io/wr1pv54bqzmy"
},
{
"body": "**Executive Summary**\n\nOn Friday, February 20, 2026, at 1748 UTC, a global Cloudflare incident impacted network routing used to deliver traffic to services hosted on the Squiz DXP platform.\n\nDuring this time:\n\n* All DXP users, and Squiz cloud customers using Cloudflare, were unable to log in to any administrative interfaces in the Squiz DXP, including the Console, Content Management System \\(Matrix\\), and Funnelback.\n* Customer frontend websites using Cloudflare were returning cloudflare errors \u201cConnection timed Out\u201d\n\nThis issue was caused by a change that Cloudflare made to how our network manages IP addresses. Cloudflare have provided a detailed analysis of the incident at [https://blog.cloudflare.com/cloudflare-outage-february-20-2026/](https://blog.cloudflare.com/cloudflare-outage-february-20-2026/)\n\nRestoration of the cloudflare service for individual customers ranged from between 30 mins to 3.5 hours depending on the IP configurations for each customer.\n\nIf you require more information specific to your solution please log a ticket via the My.Squiz portal requesting a Custom Post Incident Report.\n\nSquiz would like to remind customers to subscribe to the Squiz Status page at [status.squiz.net](http://status.squiz.net) to receive real time notification of Major Incidents.\n\n**References**\n\n* Cloudflare incident Page: [https://www.cloudflarestatus.com/incidents/kwy3dt82bwbt](https://www.cloudflarestatus.com/incidents/kwy3dt82bwbt)\n* Cloudflare incident Blog: \u00a0[https://blog.cloudflare.com/cloudflare-outage-february-20-2026/](https://blog.cloudflare.com/cloudflare-outage-february-20-2026/)\n* Squiz Status Page: [https://status.squiz.cloud/](https://status.squiz.cloud/)\n\n**Timeline:\u00a0 20 Feb \\(UTC\\)**\n\n* Incident start time: 1749 UTC\n* Squiz Incident declaration: 1800 UTC\n* Initial Squiz Status Page notifications posted: 1809 UTC\n* Cloudflare reported full resolution for anycast customers: 2053 UTC\n* Cloudflare reported full resolution for spectrum customers: 2259 UTC\n* Cloudflare marked the incident resolved on at 23:50 UTC\n* Squiz Declared Incident resolved: 0000 21 Feb UTC",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-21T11:00:11.462+11:00",
"resolved_inferred": false,
"started_at": "2026-02-21T05:09:32.050+11:00",
"state": "postmortem",
"title": "Service degradation",
"updated_at": "2026-02-23T21:00:04.105+11:00",
"url": "https://stspg.io/wtcjtdzftj23"
},
{
"body": "## Incident Summary\n\nA problem on a 3rd party Network impacted the Internet connectivity between two different service providers that Squiz utilise for Internet transit and CDN for some customers hosted within our Australian Data Centres.\n\nSquiz DXP services were unaffected\n\nThe service degradation began on **Jan 23, 11:56 AEDT**, and ended **Jan 24, 10:22 AEDT** when the 3rd party Network operator fixed their network. Squiz continued to monitor for any further impact for an extended length of time, and the incident was officially resolved **Jan 24, 23:26 AEDT,** once we received confirmation from our service provider as to the root cause.\n\n\u200c\n\n## Incident Timeline\n\nThis is a high-level summary of the key events during the incident. All times are in AEDT.\n\n| **Time** | **Event** |\n| --- | --- |\n| Jan 23, 2026 |  |\n| 11:56 | Service Degradation begins. |\n| 12:33 | First report of customer impact. |\n| 12:34 onwards | Further reports of impacted services, and initial investigation to identify the cause. |\n| 14:17 | A formal incident was declared and a response team assembled to investigate. |\n| 15:49 | Following multiple attempted mitigation efforts by Squiz Technical Staff, and further analysis, the problem was escalated to Squiz\u2019s Internet Transit and CDN service providers. |\n| 19:24 | Squiz\u2019s Service providers identify an issue with connectivity between each other, via a 3rd party network. |\n| Jan 24, 2026 |  |\n| 09:02 | Signs of substantial service improvement. |\n| 10:22 | Service degradation ends and monitoring begins. |\n| 19:40 | Confirmation received from our transit service provider that the 3rd party network operator implemented a fix at the time we saw services return to normal. |\n| 23:26 | Incident Resolved |\n\n## Customer Impact\n\nA subset of Squiz customers with sites hosted within those Data Centres, \\(those whose service was dependent on both these service providers\\) experienced mild to severe service degradation throughout this incident - typically manifesting as pages failing to load, excessive load times, and an inability to access administration interfaces.\n\nAs a result, this incident was classified as a Priority 1. DXP services were unaffected.\n\n## Root Cause Analysis\n\nThe incident was caused by a problem on a 3rd party Network between two different service providers that Squiz utilise for Internet transit and CDN for some customers hosted within our Australian Data Centres.The issue occurred outside our platform and network boundary, and that of all our immediate partners and service providers.\n\n## Mitigation and Corrective Actions\n\nNo technical corrective actions were noted for Squiz, as the incident was due to a problem with a third-party network with whom Squiz does not have a relationship.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-24T23:28:35.371+11:00",
"resolved_inferred": false,
"started_at": "2026-01-23T11:59:23.000+11:00",
"state": "postmortem",
"title": "Network disruption",
"updated_at": "2026-01-30T19:55:02.621+11:00",
"url": "https://stspg.io/fxkfkzfgwh38"
},
{
"body": "Cloudflare has confirmed that the issue is resolved, and we are also declaring it resolved on our end. For further details, please refer back to this page.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-05T20:36:09.991+11:00",
"resolved_inferred": false,
"started_at": "2025-12-05T20:17:14.289+11:00",
"state": "resolved",
"title": "Global Outage - Cloudflare",
"updated_at": "2025-12-05T20:36:10.016+11:00",
"url": "https://stspg.io/jnxpypkg8ggw"
},
{
"body": "We have completed our investigation into the reported access and permissions issues affecting the Funnelback Admin console on POD01 (Australia).\n\nOur engineering team has performed comprehensive checks on the authentication infrastructure. We have confirmed that Single Sign-On (SSO) services and DXP User Role assignments are functioning as intended.\n\nNo platform-wide remediation was required. All users with the correct role assignments (DXP Developer, Site Admin, and above) can access the console as normal.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-21T10:22:42.944+11:00",
"resolved_inferred": false,
"started_at": "2025-11-21T09:35:32.314+11:00",
"state": "resolved",
"title": "Funnelback ANZ DXP Incident Nov 21 2025",
"updated_at": "2025-11-21T10:22:42.961+11:00",
"url": "https://stspg.io/kszzllrk09lx"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-19T06:50:14.326+11:00",
"resolved_inferred": false,
"started_at": "2025-11-18T23:13:47.507+11:00",
"state": "resolved",
"title": "Global CDN Outage",
"updated_at": "2025-11-19T06:50:14.343+11:00",
"url": "https://stspg.io/whgxjjpm0h6f"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-27T17:39:44.305+11:00",
"resolved_inferred": false,
"started_at": "2025-10-26T12:16:50.000+11:00",
"state": "resolved",
"title": "Support Ticketing and Phone Issues",
"updated_at": "2025-10-27T17:39:44.324+11:00",
"url": "https://stspg.io/f2cxwz63km4v"
},
{
"body": "We have received confirmation from AWS that the incident shall now be resolved.\nWe will continue to monitor for changes and will communicate if a further issue arises.\n\nFeel free to let us know at My.Squiz.Net if you believe you are still affected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-21T10:16:39.119+11:00",
"resolved_inferred": false,
"started_at": "2025-10-20T18:29:17.965+11:00",
"state": "resolved",
"title": "DXP Degradation",
"updated_at": "2025-10-21T10:16:39.137+11:00",
"url": "https://stspg.io/74lckvkjk3dt"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-20T17:12:11.841+11:00",
"resolved_inferred": false,
"started_at": "2025-10-20T16:20:24.963+11:00",
"state": "resolved",
"title": "AU DXP Component Issue",
"updated_at": "2025-10-20T17:12:11.861+11:00",
"url": "https://stspg.io/fqyrdrj42fr0"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-17T20:02:56.392+11:00",
"resolved_inferred": false,
"started_at": "2025-10-17T19:49:56.565+11:00",
"state": "resolved",
"title": "UK Datacentre Degradation",
"updated_at": "2025-10-17T20:02:56.413+11:00",
"url": "https://stspg.io/q8q7qjq2p9h5"
},
{
"body": "This incident has been resolved",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-16T02:54:14.301+11:00",
"resolved_inferred": false,
"started_at": "2025-10-16T02:38:38.455+11:00",
"state": "resolved",
"title": "Funnelback UK Service Degradation",
"updated_at": "2025-10-16T02:54:14.321+11:00",
"url": "https://stspg.io/51txj12vtpjx"
},
{
"body": "This incident is resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-11T05:35:31.498+10:00",
"resolved_inferred": false,
"started_at": "2025-09-11T02:25:58.854+10:00",
"state": "resolved",
"title": "ANZ Datacenter Degredation Following Planned Maintenance",
"updated_at": "2025-09-11T05:35:31.515+10:00",
"url": "https://stspg.io/y4wfwgj8nh9t"
}
]
}