{
"vendor": "Storj",
"slug": "storj",
"platform": "statuspage",
"status_url": "https://status.storj.io",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "The previously identified issue affecting performance has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-04T18:10:22.488Z",
"resolved_inferred": false,
"started_at": "2026-07-04T16:39:19.340Z",
"state": "resolved",
"title": "Elevated error rates for US1",
"updated_at": "2026-07-04T18:10:22.505Z",
"url": "https://stspg.io/gplwh57wvjd8"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-02T20:05:11.869Z",
"resolved_inferred": false,
"started_at": "2026-07-02T20:00:32.600Z",
"state": "resolved",
"title": "Satellite - Investigating - Elevated Error Rates",
"updated_at": "2026-07-02T20:05:11.884Z",
"url": "https://stspg.io/z18f25cnfglm"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-03T19:53:04.748Z",
"resolved_inferred": false,
"started_at": "2026-06-03T19:21:38.223Z",
"state": "resolved",
"title": "Elevated Error Rates",
"updated_at": "2026-06-03T19:53:04.764Z",
"url": "https://stspg.io/w5k2k3yjz78j"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-18T22:35:14.347Z",
"resolved_inferred": false,
"started_at": "2026-03-18T19:44:38.966Z",
"state": "resolved",
"title": "Elevated Error Rates",
"updated_at": "2026-03-18T22:35:14.363Z",
"url": "https://stspg.io/fkd5gjfswr4c"
},
{
"body": "The previously identified issue affecting performance has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-06T12:31:06.248Z",
"resolved_inferred": false,
"started_at": "2026-03-06T10:10:12.312Z",
"state": "resolved",
"title": "Elevated error rates for US1 Select",
"updated_at": "2026-03-06T12:31:06.263Z",
"url": "https://stspg.io/smc5l2ny7jhf"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-24T19:32:18.890Z",
"resolved_inferred": false,
"started_at": "2026-02-24T18:26:11.008Z",
"state": "resolved",
"title": "Increased error rates on US1 services",
"updated_at": "2026-02-24T19:32:18.907Z",
"url": "https://stspg.io/ldw474qbvdj1"
},
{
"body": "The issue with elevated error rates for uploads has been resolved for all affected users.\nThe incident was limited to a region-specific storage tier in the United States.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-15T12:31:33.995Z",
"resolved_inferred": false,
"started_at": "2025-12-15T12:31:33.947Z",
"state": "resolved",
"title": "Issue with elevated error rates for uploads",
"updated_at": "2025-12-15T12:31:34.007Z",
"url": "https://stspg.io/1c8cl4l4qgdy"
},
{
"body": "The issue with elevated error rates for uploads has been resolved for all affected users.\nThe incident was limited to a region-specific storage tier in the United States.\n\nWe thank you for your patience while we worked on resolving the issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-10T23:52:19.000Z",
"resolved_inferred": false,
"started_at": "2025-12-10T23:25:46.000Z",
"state": "resolved",
"title": "Issue with elevated error rates for uploads",
"updated_at": "2025-12-11T00:01:26.512Z",
"url": "https://stspg.io/c0y9srbx05q1"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-18T19:34:02.180Z",
"resolved_inferred": false,
"started_at": "2025-09-18T18:41:21.222Z",
"state": "resolved",
"title": "www.storj.io returning 500 errors",
"updated_at": "2025-09-18T19:34:02.193Z",
"url": "https://stspg.io/jx66w8lqm2t4"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-16T16:51:48.956Z",
"resolved_inferred": false,
"started_at": "2025-09-16T16:09:29.751Z",
"state": "resolved",
"title": "Elevated Error Rates",
"updated_at": "2025-09-16T16:51:48.972Z",
"url": "https://stspg.io/6833srf52v9y"
},
{
"body": "On September 13th, 2025, we experienced an issue that caused access keys to stop working for some customers in the EU1 region. This problem was isolated to a small subset of our infrastructure. We identified the root cause as a database configuration mismatch that occurred during a software update performed the previous day at approximately 21:12 UTC. Our team quickly redirected traffic away from the affected server to minimize service interruption. After implementing the necessary configuration changes, we were able to restore full functionality.  \n  \nThe service has fully recovered, and we're taking steps to prevent similar issues in the future. We apologize for any inconvenience this may have caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-13T08:22:14.690Z",
"resolved_inferred": false,
"started_at": "2025-09-13T05:52:05.000Z",
"state": "postmortem",
"title": "EU1 access keys becoming non-functional",
"updated_at": "2025-09-19T15:30:49.989Z",
"url": "https://stspg.io/cvlqh7sm878z"
},
{
"body": "This incident has been resolved",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-03T21:49:29.742Z",
"resolved_inferred": false,
"started_at": "2025-09-03T19:44:52.000Z",
"state": "resolved",
"title": "Elevated error rates during uploads for US1 select",
"updated_at": "2025-09-03T21:49:29.760Z",
"url": "https://stspg.io/0nf3kqjwf86j"
},
{
"body": "On 2025-08-04, we enabled a \u201ctrial expiration escalation\u201d job, which runs every day to automatically mark accounts who have completed their free trial without upgrading as \u201cpending deletion\u201d, 90 days after trial expiration.  \n  \nWhen accounts are marked as \u201cpending deletion\u201d, they can no longer be accessed, but the data still needs to be deleted. On 2025-08-26, we executed a batch of these deletions, which fully deactivated 50k\\+ users, deleting their data, and moving them from a \u201cpending deletion\u201d to \u201cdeactivated\u201d state.\n\nDue to a bug in the \u201ctrial expiration escalation\u201d job, a large portion of these deleted users were moved backwards from a \u201cdeactivated\u201d status to a \u201cpending deletion\u201d status, resulting in a large batch of associated notification emails being sent to the already-deactivated account emails.  \n  \nA fully deactivated account has an email which looks like `deactivated-<userid>@storj.io`, and prior to this incident, `deactivated@storj.io` was not a registered email address. In other words, on 2025-08-25, we attempted to send 50k\\+ emails that bounced, to `deactivated@storj.io`. Our email service provider temporarily disabled our [ap1.storj.io](http://ap1.storj.io) sending domain as a result, due to \u201cpoor mailing list quality\u201d.  \n  \nOnce we became aware of the issue, we quickly registered `deactivated@storj.io` so that future emails sent to that address would not bounce. Additionally, we disabled our \u201ctrial expiration escalation\u201d job to give us time to investigate and identify the issue described above. Finally, we corresponded with the support team for our email service provider to get email sending for AP1 reinstated as soon as possible.  \n  \nThe full range of time that email service for AP1 was down spanned from roughly 2025-08-27 at 18:46 UTC, to 2025-08-28 at 16:35 UTC.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-28T18:37:51.399Z",
"resolved_inferred": false,
"started_at": "2025-08-27T21:25:54.677Z",
"state": "postmortem",
"title": "Email sending issue on AP1",
"updated_at": "2025-09-19T21:36:35.553Z",
"url": "https://stspg.io/fn52kh2v1sj2"
},
{
"body": "The previously identified issue has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-26T06:41:32.275Z",
"resolved_inferred": false,
"started_at": "2025-08-26T05:32:57.446Z",
"state": "resolved",
"title": "Elevated Error Rate",
"updated_at": "2025-08-26T06:41:32.290Z",
"url": "https://stspg.io/lvbp2qyjmgsm"
}
]
}