{
"vendor": "TeamSupport",
"slug": "teamsupport",
"platform": "statuspage",
"status_url": "http://status.teamsupport.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "We are pleased to confirm that the service disruption affecting Messaging & Live Chat has been fully resolved. All services are fully operational.\nThe root cause was identified as a Google Cloud Platform infrastructure issue which has since been remediated by their engineering team.\nWe sincerely apologize for the disruption and thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-01T14:25:45.633-05:00",
"resolved_inferred": false,
"started_at": "2026-09-01T11:04:36.615-05:00",
"state": "resolved",
"title": "Messaging & Live Chat platform Outage",
"updated_at": "2026-09-01T14:25:45.649-05:00",
"url": "https://stspg.io/qr4qydjk44mb"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-07T15:01:28.410-05:00",
"resolved_inferred": false,
"started_at": "2026-08-07T14:21:40.619-05:00",
"state": "resolved",
"title": "Messaging & Live Chat platform Outage",
"updated_at": "2026-08-07T15:01:28.429-05:00",
"url": "https://stspg.io/j1spw1wlxnb1"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-30T17:36:16.186-05:00",
"resolved_inferred": false,
"started_at": "2026-03-30T11:47:24.815-05:00",
"state": "resolved",
"title": "Performance slowness Identified!",
"updated_at": "2026-03-30T17:36:16.204-05:00",
"url": "https://stspg.io/s99wbzc45vmg"
},
{
"body": "Update \u2013 November 3, 2025\n Performance across TeamSupport has now returned to normal, and systems are operating as expected.\nOur engineering team is continuing to investigate the root cause, which appears to be related to an upstream dependency, though this has not yet been fully confirmed.\nWe\u2019ll share a final update once our investigation is complete. Thank you for your patience while we worked through this issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-03T09:08:19.470-06:00",
"resolved_inferred": false,
"started_at": "2025-11-03T08:53:23.000-06:00",
"state": "resolved",
"title": "Performance slowness Identified!",
"updated_at": "2025-11-03T09:08:19.489-06:00",
"url": "https://stspg.io/3zym1qx0nkyk"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-20T04:55:09.967-05:00",
"resolved_inferred": false,
"started_at": "2025-10-20T04:52:04.589-05:00",
"state": "resolved",
"title": "One of our Service Providers experienced an outage starting at 2:30 AM CST. The outage appears to be resolving itself",
"updated_at": "2025-10-20T05:07:24.508-05:00",
"url": "https://stspg.io/lw4zn0lbchcp"
}
]
}