{
"vendor": "Tide",
"slug": "tide",
"platform": "statuspage",
"status_url": "https://status.tide.co",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "We\u2019ve resolved the issue affecting inbound call audio.\nYou can now call us as normal without any audio delays.\nThanks for giving us the time to resolve this.",
"first_seen": "2026-09-11T12:29:42Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-16T08:50:03.096+01:00",
"resolved_inferred": false,
"started_at": "2026-09-10T15:25:59.247+01:00",
"state": "resolved",
"title": "Phone calls: temporary audio issues",
"updated_at": "2026-09-16T08:50:03.114+01:00",
"url": "https://stspg.io/bxcg3jhm35g7"
},
{
"body": "We\u2019ve resolved the issue affecting inbound call audio.\nYou can now call us as normal without any audio delays.\nThanks for giving us the time to resolve this.",
"first_seen": "2026-09-08T12:29:58Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-08T13:23:36.862+01:00",
"resolved_inferred": false,
"started_at": "2026-09-08T11:50:45.825+01:00",
"state": "resolved",
"title": "Phone calls audio issues",
"updated_at": "2026-09-08T13:23:36.881+01:00",
"url": "https://stspg.io/yhqjrynv5grc"
},
{
"body": "Adding Money via Cards or Digital wallet is available again\n\nThanks for your patience, and we\u2019re sorry for any disruption this caused.\n\nTap \u2018Support\u2019 in the app if you have questions or need assistance.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-01T07:24:46.965+01:00",
"resolved_inferred": false,
"started_at": "2026-09-01T01:43:19.712+01:00",
"state": "resolved",
"title": "Adding Money via Cards or Digital wallets",
"updated_at": "2026-09-01T07:24:46.979+01:00",
"url": "https://stspg.io/yp52bd1t8xv1"
},
{
"body": "Inbound and outbound payments were slightly delayed, but are now going through normally.\n\nThanks for giving us the time to resolve this.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-21T10:59:29.200+01:00",
"resolved_inferred": false,
"started_at": "2026-08-21T10:54:20.149+01:00",
"state": "resolved",
"title": "Inbound and outbound payments delay",
"updated_at": "2026-08-21T10:59:29.215+01:00",
"url": "https://stspg.io/r7l10glqrvb1"
},
{
"body": "We have now restored the Payments service. You should now be able to make transfers without delays.\n\nWe apologise for this impact on your Tide experience, thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-11T15:39:49.147+01:00",
"resolved_inferred": false,
"started_at": "2026-08-11T14:42:53.000+01:00",
"state": "resolved",
"title": "Disruption in multiple payments services",
"updated_at": "2026-08-11T15:39:49.161+01:00",
"url": "https://stspg.io/dfb1frcm6v2p"
},
{
"body": "We experienced issues with the call quality of our phone support lines.\n\nThis has now been fixed. \n\nThanks for your patience while we got this sorted.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-12T12:55:41.911+01:00",
"resolved_inferred": false,
"started_at": "2026-08-11T11:53:22.550+01:00",
"state": "resolved",
"title": "Technical issue with phone support",
"updated_at": "2026-08-12T12:55:41.929+01:00",
"url": "https://stspg.io/wpb9kl05mwg9"
},
{
"body": "We have now restored the Payments service. You should now be able to make transfers without delays.\n\nWe apologise for this impact on your Tide experience, thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-02T13:35:47.885+01:00",
"resolved_inferred": false,
"started_at": "2026-08-02T12:29:58.961+01:00",
"state": "resolved",
"title": "Payment delays",
"updated_at": "2026-08-02T13:35:47.899+01:00",
"url": "https://stspg.io/68k8l7rlsn3p"
},
{
"body": "This incident has been resolved.\n\nA third-party was experiencing issues, affecting card-related services.\n\nWe apologise for this impact on your Tide experience, thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-28T22:58:34.062+01:00",
"resolved_inferred": false,
"started_at": "2026-07-28T19:07:41.990+01:00",
"state": "resolved",
"title": "Issues with Card services",
"updated_at": "2026-07-28T22:58:34.077+01:00",
"url": "https://stspg.io/cvbwyxwmvzsw"
},
{
"body": "A third-party was experiencing issues, affecting transactions made from other bank accounts, including Tide, to them.\n\nPayments to these accounts should no longer be returned and declined. You can now retry the payment.\n\nWe apologise for this impact on your Tide experience, thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-27T18:45:36.583+01:00",
"resolved_inferred": false,
"started_at": "2026-07-27T12:49:51.869+01:00",
"state": "resolved",
"title": "Failing outbound payments",
"updated_at": "2026-07-27T18:45:36.596+01:00",
"url": "https://stspg.io/kssyqxl18nhg"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-22T14:30:41.807+01:00",
"resolved_inferred": false,
"started_at": "2026-07-21T12:38:48.265+01:00",
"state": "resolved",
"title": "Delays in joining Tide",
"updated_at": "2026-07-22T14:30:41.826+01:00",
"url": "https://stspg.io/2nlclqk3n83w"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-15T09:16:47.518+01:00",
"resolved_inferred": false,
"started_at": "2026-07-15T08:39:06.333+01:00",
"state": "resolved",
"title": "Some online card payments are being declined",
"updated_at": "2026-07-15T09:16:47.532+01:00",
"url": "https://stspg.io/9sg81vvjhc19"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-15T09:09:34.056+01:00",
"resolved_inferred": false,
"started_at": "2026-07-14T17:27:31.500+01:00",
"state": "resolved",
"title": "Delays to the joining process",
"updated_at": "2026-07-15T09:09:34.070+01:00",
"url": "https://stspg.io/w9byc7p9xqlz"
},
{
"body": "The issue affecting online card payments has now been resolved and you can continue making card payments normally.\n\nWe apologize for any inconvenience caused and thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-02T18:20:41.152+01:00",
"resolved_inferred": false,
"started_at": "2026-07-02T17:40:25.897+01:00",
"state": "resolved",
"title": "Issues with Online Card Payments",
"updated_at": "2026-07-02T18:20:41.171+01:00",
"url": "https://stspg.io/n6zwp6r418g6"
},
{
"body": "The issue affecting online card payments has now been resolved and you can continue making card payments normally.\n\nWe apologize for any inconvenience caused and thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-01T16:53:03.182+01:00",
"resolved_inferred": false,
"started_at": "2026-07-01T16:32:53.421+01:00",
"state": "resolved",
"title": "Issues with Online Card Payments",
"updated_at": "2026-07-01T16:53:03.201+01:00",
"url": "https://stspg.io/7v2b51jm7lmd"
},
{
"body": "The issue affecting the balance shown for members at ATMs has now been resolved.\n\nBalances displayed at ATMs should now be correct. If you continue to experience any issues, please check your balance in the Tide app or contact Support.\n\nWe apologise for any inconvenience caused and thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-01T16:44:50.000+01:00",
"resolved_inferred": false,
"started_at": "2026-07-01T11:15:43.153+01:00",
"state": "resolved",
"title": "ATM balance issue",
"updated_at": "2026-07-01T16:45:19.991+01:00",
"url": "https://stspg.io/k7bcc3y399wb"
},
{
"body": "The issue has been resolved and you can now use the Confirmation of payee functionality. \n\nThank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-30T16:40:50.722+01:00",
"resolved_inferred": false,
"started_at": "2026-06-30T16:14:18.451+01:00",
"state": "resolved",
"title": "Confirmation of Payee for new payees is failing",
"updated_at": "2026-06-30T16:40:50.741+01:00",
"url": "https://stspg.io/45y8ngsdbztk"
},
{
"body": "We have confirmed that the implemented fix has effectively resolved the issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-13T08:18:51.012+01:00",
"resolved_inferred": false,
"started_at": "2026-06-28T00:42:40.457+01:00",
"state": "resolved",
"title": "Sort code and account number not visible for some members",
"updated_at": "2026-07-13T08:18:51.028+01:00",
"url": "https://stspg.io/fq912d09jlmm"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-14T04:47:54.168+01:00",
"resolved_inferred": false,
"started_at": "2026-06-14T03:10:10.767+01:00",
"state": "resolved",
"title": "Outbound Payments are being declined",
"updated_at": "2026-06-14T04:47:54.180+01:00",
"url": "https://stspg.io/7nmjv36df73s"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-09T15:37:52.509+01:00",
"resolved_inferred": false,
"started_at": "2026-06-09T15:06:56.373+01:00",
"state": "resolved",
"title": "Temporary issues with chats and phone calls",
"updated_at": "2026-06-09T15:37:52.528+01:00",
"url": "https://stspg.io/6zm09s8q6g6h"
},
{
"body": "Inbound payments were slightly delayed, but are now going through normally.\n\nThanks for giving us the time to resolve this.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-08T14:24:25.501+01:00",
"resolved_inferred": false,
"started_at": "2026-06-08T09:37:46.123+01:00",
"state": "resolved",
"title": "Inbound payments delay",
"updated_at": "2026-06-08T14:24:25.519+01:00",
"url": "https://stspg.io/qqj1b62pdwpg"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-04T06:01:38.530+01:00",
"resolved_inferred": false,
"started_at": "2026-06-01T16:47:10.523+01:00",
"state": "resolved",
"title": "Potential intermittent card payment disruptions",
"updated_at": "2026-06-04T06:01:38.544+01:00",
"url": "https://stspg.io/cbyr1q1cc62t"
},
{
"body": "Adding Money via Cards or Digital wallet is available again\n\nThanks for your patience, and we\u2019re sorry for any disruption this caused.\n\nTap \u2018Support\u2019 in the app if you have questions or need assistance.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-01T07:47:44.762+01:00",
"resolved_inferred": false,
"started_at": "2026-05-31T23:27:06.269+01:00",
"state": "resolved",
"title": "Adding Money via Cards or Digital wallets",
"updated_at": "2026-06-01T07:47:44.777+01:00",
"url": "https://stspg.io/xq8vxjnhbgl1"
},
{
"body": "A fixed app version will be available tomorrow, Monday.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-17T15:31:59.950+01:00",
"resolved_inferred": false,
"started_at": "2026-05-17T14:09:49.024+01:00",
"state": "resolved",
"title": "Web login with QR code not working",
"updated_at": "2026-05-17T15:31:59.965+01:00",
"url": "https://stspg.io/d5ywq1s90lmz"
},
{
"body": "Issue Resolved: Card payments and ATM Withdrawals\n\nWe've fixed the issue affecting card payments and ATM withdrawals.\n\nAll services are working as expected, and queued payments are now going through.\n\nIf you have any queries, tap 'Support' in the app.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-15T13:30:11.185+01:00",
"resolved_inferred": false,
"started_at": "2026-05-15T13:14:17.957+01:00",
"state": "resolved",
"title": "Card payments and ATM withdrawals disruption",
"updated_at": "2026-05-15T13:30:11.201+01:00",
"url": "https://stspg.io/qxytxcvv44yx"
},
{
"body": "Card payments issue: resolved\n\nDetails:\n\nCard transactions are now going through as usual.\n\nThank you for your patience while we fixed this.\n\nWe apologise for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-11T16:38:52.503+01:00",
"resolved_inferred": false,
"started_at": "2026-05-11T15:24:24.263+01:00",
"state": "resolved",
"title": "Some card payments are being declined",
"updated_at": "2026-05-11T16:38:52.519+01:00",
"url": "https://stspg.io/qvd2fpgdzv52"
},
{
"body": "We\u2019ve experienced an issue that may have caused delays in the automatic syncing of transaction data to Xero for some members between 1-6 May.\n\nWe\u2019ve fixed this\n\nYour existing automatic connection might have been interrupted - all you need to do is reconnect your Tide account to Xero:\nApp: Admin > All Actions > Accounting integrations\nWeb: Tools & Services > Accounting integrations\n\nIf you need further assistance, please email hello@tide.co or use the 'Support' feature within your app.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-06T18:21:55.301+01:00",
"resolved_inferred": false,
"started_at": "2026-05-05T10:54:30.857+01:00",
"state": "resolved",
"title": "Delays in Xero sync",
"updated_at": "2026-05-06T18:21:55.313+01:00",
"url": "https://stspg.io/98ykzqf43zj5"
},
{
"body": "This issue is now resolved. \n\nIf earlier you had issues with:\nYour subscription being activated - you should be able to access accounting features now\nIncorrect reports - please regenerate them and let us know if you need any further assistance\nUpdates on categories/VAT reflected - these should be updating now as usual\n\nThank you for your patience while we were working on resolving this.\nIf you still need assistance, please tap \u2018Support\u2019 in your app \u2013 we\u2019ll be there to help.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-08T17:13:21.491+01:00",
"resolved_inferred": false,
"started_at": "2026-05-05T09:49:05.739+01:00",
"state": "resolved",
"title": "Delays in Tide Accounting",
"updated_at": "2026-05-08T17:13:21.511+01:00",
"url": "https://stspg.io/vypg5xjskhft"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-04T12:30:30.118+01:00",
"resolved_inferred": false,
"started_at": "2026-05-01T11:06:09.139+01:00",
"state": "resolved",
"title": "Balances updates delayed",
"updated_at": "2026-05-04T12:30:30.133+01:00",
"url": "https://stspg.io/d4kqdt406j7g"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-30T10:48:11.950+01:00",
"resolved_inferred": false,
"started_at": "2026-04-30T10:32:22.692+01:00",
"state": "resolved",
"title": "Merchant account balances aren\u2019t updating and Payment Links delay",
"updated_at": "2026-04-30T10:48:11.967+01:00",
"url": "https://stspg.io/g4l0pwv9dx2d"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-11T15:32:56.327+01:00",
"resolved_inferred": false,
"started_at": "2026-04-27T13:01:05.000+01:00",
"state": "resolved",
"title": "Cards issues",
"updated_at": "2026-05-11T15:32:56.347+01:00",
"url": "https://stspg.io/rrtx41qdt7kv"
},
{
"body": "Payments are back to normal\n\nAn earlier issue caused some outbound payments and internal transfers to fail, but we've fixed this.\n\nAny failed payments should be retried - they'll now process successfully.\n\nIf you need help with anything, tap \u2018Support\u2019 in the app.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-27T14:35:27.163+01:00",
"resolved_inferred": false,
"started_at": "2026-04-27T09:38:25.242+01:00",
"state": "resolved",
"title": "Outbound payments and internal transfers may not go through at this time",
"updated_at": "2026-04-27T14:35:27.183+01:00",
"url": "https://stspg.io/b6tyx4wbxvx4"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-27T07:11:56.365+01:00",
"resolved_inferred": false,
"started_at": "2026-04-26T08:09:05.000+01:00",
"state": "resolved",
"title": "Card issues",
"updated_at": "2026-04-27T07:11:56.381+01:00",
"url": "https://stspg.io/x2rcbgnlrsqp"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-27T07:11:15.392+01:00",
"resolved_inferred": false,
"started_at": "2026-04-24T08:27:09.000+01:00",
"state": "resolved",
"title": "'Send' from the Payments tab is unavailable",
"updated_at": "2026-04-27T07:11:15.410+01:00",
"url": "https://stspg.io/db19ld56vmkz"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-21T16:49:42.639+01:00",
"resolved_inferred": false,
"started_at": "2026-04-21T12:50:50.000+01:00",
"state": "resolved",
"title": "Some card payments are being declined",
"updated_at": "2026-04-21T16:49:42.657+01:00",
"url": "https://stspg.io/2jmpzrvhy7pj"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-20T09:46:39.013+01:00",
"resolved_inferred": false,
"started_at": "2026-04-19T11:33:36.569+01:00",
"state": "resolved",
"title": "Some card payments are being declined",
"updated_at": "2026-04-20T09:46:39.028+01:00",
"url": "https://stspg.io/nmm5rz5hqf94"
},
{
"body": "Resolved: Onboarding and account recovery\n\nAll services are working as expected\n\nAn earlier issue may have prevented you from: \n\nOpening a new account\n\nRecovering your account\n\nWe resolved this as quickly as possible and you can do all of the above as usual. \n\nWe're sorry for the disruption. \n\nIf you need any further help, tap \u2018Support\u2019 in the app.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-16T14:02:46.633+01:00",
"resolved_inferred": false,
"started_at": "2026-04-16T12:59:33.908+01:00",
"state": "resolved",
"title": "Issue: Delays in onboarding and account recovery",
"updated_at": "2026-04-16T14:02:46.652+01:00",
"url": "https://stspg.io/yb5ppqr1mxsf"
},
{
"body": "We've resolved the issue that was affecting card payments and your balance updates. Payments are now running as usual.\n\nThanks for your patience while we sorted this out.\n\nIf you have any queries, tap 'Support' in the app and we'll help you.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-07T09:33:53.746+01:00",
"resolved_inferred": false,
"started_at": "2026-04-07T09:07:31.660+01:00",
"state": "resolved",
"title": "Balances and card payments disruption",
"updated_at": "2026-04-07T09:33:53.765+01:00",
"url": "https://stspg.io/m6x8plbw0k98"
},
{
"body": "Adding Money via Cards or Digital wallet is available again\n\nThanks for your patience, and we\u2019re sorry for any disruption this caused.\n\nTap \u2018Support\u2019 in the app if you have questions or need assistance.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-06T11:42:56.111+01:00",
"resolved_inferred": false,
"started_at": "2026-04-05T19:25:09.225+01:00",
"state": "resolved",
"title": "Adding Money via Cards or Digital wallets",
"updated_at": "2026-04-06T11:42:56.140+01:00",
"url": "https://stspg.io/g9l4yyvy736q"
},
{
"body": "We\u2019ve fixed the technical issues related to EUR and USD payments.\n\nYou\u2019re now able to activate EUR and USD payments in your account, and make payments in EUR and USD as you would normally.\n\nThank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-02T14:55:26.180+01:00",
"resolved_inferred": false,
"started_at": "2026-04-02T13:47:12.160+01:00",
"state": "resolved",
"title": "Issue with EUR and USD payments",
"updated_at": "2026-04-02T14:55:26.198+01:00",
"url": "https://stspg.io/c5kwp2kz0lmr"
},
{
"body": "We've resolved the issue that was preventing you from viewing your transactions. \n\nYour transactions view should be back to normal\n\nThanks for your patience while we were working on this.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-01T21:51:41.912+01:00",
"resolved_inferred": false,
"started_at": "2026-04-01T21:42:12.665+01:00",
"state": "resolved",
"title": "Transactions aren't showing",
"updated_at": "2026-04-01T21:51:41.926+01:00",
"url": "https://stspg.io/dwq84hz1ymhq"
},
{
"body": "We\u2019ve resolved the issue that was impacting subscriptions and refunds.\nYou can now subscribe, view your details, and continue to enjoy your tools, boosts, or paid plan.\nAll refund requests should now go through as normal.\nThank you for your patience while we fixed this.\nWe apologise for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-01T10:38:53.506+01:00",
"resolved_inferred": false,
"started_at": "2026-04-01T10:14:25.000+01:00",
"state": "resolved",
"title": "Subscriptions and refund issues",
"updated_at": "2026-04-01T10:38:53.522+01:00",
"url": "https://stspg.io/9ps26k5k3mkp"
},
{
"body": "Payment services are back to normal\n\nWe've resolved the issue that was causing your outbound payments to fail. \n\nYour recipient details should also now appear correctly on your timeline.\n\nThanks for your patience while we were working on this.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-31T13:45:44.062+01:00",
"resolved_inferred": false,
"started_at": "2026-03-31T13:04:52.175+01:00",
"state": "resolved",
"title": "Payment services issue",
"updated_at": "2026-03-31T13:45:44.078+01:00",
"url": "https://stspg.io/2x66wc2600vn"
},
{
"body": "We experienced an issue that prevented some members from continuing with their application or recovering their account.\nWe've fixed this quickly and you can continue to apply to Tide or recover your account. \nThanks for bearing with us while we were on it.\nIf you still need assistance, tap 'Support' in the app and tell us.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-31T12:58:45.472+01:00",
"resolved_inferred": false,
"started_at": "2026-03-31T11:47:56.269+01:00",
"state": "resolved",
"title": "Delays in onboarding and account recovery",
"updated_at": "2026-03-31T12:58:45.488+01:00",
"url": "https://stspg.io/p9yzlx045pz7"
},
{
"body": "Resolved issue: Company registration\nYou can now proceed with your company registration application via Tide as usual.\nIf you see an error message, simply tap Retry or exit and re-open your Tide app. You can then verify your identity and continue with your company registration.\nThank you for your patience while we fixed this.\nIf you\u2019ve got any questions about your application, tap Support in the app and we\u2019ll be happy to help.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-24T14:15:42.868+00:00",
"resolved_inferred": false,
"started_at": "2026-03-24T11:30:35.798+00:00",
"state": "resolved",
"title": "Technical issue: Delays in company registration",
"updated_at": "2026-03-24T14:15:42.896+00:00",
"url": "https://stspg.io/d3v3jd2f0s94"
},
{
"body": "We've resolved the issue that was affecting inbound payments, card transactions, and outbound payments. Payments are now running as usual.\n\nYou can also now see your correct balance in the Tide app, and on the web.\n\nThanks for your patience while we sorted this out.\n\nIf you have any queries, tap 'Support' in the app and we'll help you.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-13T13:17:15.780+00:00",
"resolved_inferred": false,
"started_at": "2026-03-13T13:04:25.144+00:00",
"state": "resolved",
"title": "Payments disruption and balances aren't updating",
"updated_at": "2026-03-13T13:17:15.797+00:00",
"url": "https://stspg.io/8gkq2c3f2fd5"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-09T13:16:55.541+00:00",
"resolved_inferred": false,
"started_at": "2026-03-09T11:28:25.470+00:00",
"state": "resolved",
"title": "Technical issue: Company Formation",
"updated_at": "2026-03-09T13:16:55.563+00:00",
"url": "https://stspg.io/05hcx6j1qgjp"
},
{
"body": "You can now continue to register your company or issue a Confirmation Filling to Companies House. \nThank you for your patience while we got things back to normal.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-02T14:56:27.035+00:00",
"resolved_inferred": false,
"started_at": "2026-03-02T13:47:44.674+00:00",
"state": "resolved",
"title": "Company registration and Confirmation Filling delay",
"updated_at": "2026-03-02T14:56:27.049+00:00",
"url": "https://stspg.io/bgfv0gk3wl4d"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-02T07:26:47.502+00:00",
"resolved_inferred": false,
"started_at": "2026-03-01T23:45:32.420+00:00",
"state": "resolved",
"title": "Adding Money via Cards or Digital wallets",
"updated_at": "2026-03-02T07:26:47.536+00:00",
"url": "https://stspg.io/50nxgnn5dwxh"
},
{
"body": "Resolved: Payments are back to normal\n\nWe've resolved the issue that was affecting inbound payments and outbound payments. Payments are now running as usual.\n\nThanks for your patience while we sorted this out.\n\nIf you have any queries, tap 'Support' in the app and we'll help you.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-27T19:26:42.974+00:00",
"resolved_inferred": false,
"started_at": "2026-02-27T10:22:50.165+00:00",
"state": "resolved",
"title": "Payment Services issue",
"updated_at": "2026-02-27T19:26:42.989+00:00",
"url": "https://stspg.io/h2dhzh34xdt9"
},
{
"body": "Cash deposits are available again\n\nSome members experienced problems depositing cash, but this has now been sorted.\n\nThanks for giving us the time to fix this - now you should be able to deposit cash as usual.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-25T17:59:50.455+00:00",
"resolved_inferred": false,
"started_at": "2026-02-25T17:06:47.983+00:00",
"state": "resolved",
"title": "Cash deposits aren\u2019t working for some members right now.",
"updated_at": "2026-02-25T17:59:50.470+00:00",
"url": "https://stspg.io/yrxjtbkrx3j2"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-10T12:15:40Z",
"resolved_at": "2026-02-10T19:13:24.140+00:00",
"resolved_inferred": false,
"started_at": "2026-02-10T14:48:46.278+00:00",
"state": "resolved",
"title": "Issue: Card payments failing",
"updated_at": "2026-02-10T19:13:24.156+00:00",
"url": "https://stspg.io/4jh0f7ky0cjg"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-07T12:26:33Z",
"resolved_at": "2026-02-06T13:58:49.268+00:00",
"resolved_inferred": false,
"started_at": "2026-02-02T12:10:49.350+00:00",
"state": "resolved",
"title": "Delayed availability of January monthly statements",
"updated_at": "2026-02-06T13:58:49.283+00:00",
"url": "https://stspg.io/1c55q5xyhxkd"
}
]
}