{
"vendor": "TPx Communications",
"slug": "tpx-communications",
"platform": "statuspage",
"status_url": "https://tpxcommunications.statuspage.io",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "Service restoration has been verified, TPx has resolved this incident.\n\n\n\n\nIf you believe your service is impacted, please open a Technical Support case in the TPx Customer Portal at portal.tpx.com",
"first_seen": "2026-09-10T12:15:40Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-09T11:29:58.461-07:00",
"resolved_inferred": false,
"started_at": "2026-09-09T11:28:07.380-07:00",
"state": "resolved",
"title": "Test Incident",
"updated_at": "2026-09-09T11:29:58.476-07:00",
"url": "https://stspg.io/f0xqx3yyqpb4"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-08T11:22:58.193-07:00",
"resolved_inferred": false,
"started_at": "2026-09-02T10:40:09.815-07:00",
"state": "resolved",
"title": "Los Angeles Internet Traffic Degradation",
"updated_at": "2026-09-08T11:22:58.206-07:00",
"url": "https://stspg.io/t54dqtrrgrj5"
},
{
"body": "This event has been fully completed.\n\nIf you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-02T10:37:14.196-07:00",
"resolved_inferred": false,
"started_at": "2026-08-25T12:28:41.921-07:00",
"state": "resolved",
"title": "Arista Velocloud Platform Maintenance",
"updated_at": "2026-09-02T10:37:14.209-07:00",
"url": "https://stspg.io/n3pvyrmtsf1h"
},
{
"body": "Arista has completed updating certificates to all of our customer edge devices.  \n\nIf you experience an issue beyond a brief tunnel interruption, please reboot the affected Velocloud Edge device and submit a support request through https://www.tpx.com/contact-us/ for further assistance..",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-21T07:55:53.871-07:00",
"resolved_inferred": false,
"started_at": "2026-08-13T14:22:37.494-07:00",
"state": "resolved",
"title": "Arista Velocloud Platform Maintenance",
"updated_at": "2026-08-21T07:55:53.884-07:00",
"url": "https://stspg.io/y3ctc0yyhws9"
},
{
"body": "Our Engineering team has corrected the congestion issue due to link saturation to our Atlanta market from Dallas.  Traffic was migrated away from the link to resolve the packet loss and slow internet speeds our customers were experiencing.\n\nIf you are experience internet issues please submit a support request through www.tpx.com/support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-10T23:23:09.778-07:00",
"resolved_inferred": false,
"started_at": "2026-08-10T09:15:54.783-07:00",
"state": "resolved",
"title": "Atlanta Slow Internet Event",
"updated_at": "2026-08-10T23:23:09.796-07:00",
"url": "https://stspg.io/vfdwkxctj07c"
},
{
"body": "The customer issues created by the certificate updates and password resets have all be mitigated.  Customer services are restored.\n\nFor any assistance resetting your password or tokens, please submit a support request through www.tpx.com/support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-13T14:24:04.047-07:00",
"resolved_inferred": false,
"started_at": "2026-08-04T14:40:47.166-07:00",
"state": "resolved",
"title": "Velocloud Security Vulnerability Event",
"updated_at": "2026-08-13T14:24:04.065-07:00",
"url": "https://stspg.io/gkpzxqz22f1f"
},
{
"body": "We have not received any further Internet Access issues regarding this event and will resolve this notice.\n\nIf you believe your service is impacted, please submit a support request through www.tpx.com/support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-04T14:41:45.886-07:00",
"resolved_inferred": false,
"started_at": "2026-08-02T15:44:41.401-07:00",
"state": "resolved",
"title": "Velocloud Security Vulnerability Event",
"updated_at": "2026-08-04T14:41:45.902-07:00",
"url": "https://stspg.io/1xywl6g64dh6"
},
{
"body": "Microsoft Azure determined the service interruption was due to a maintenance activity that caused traffic issues across their Wide-Area Network connections in one of their West US region data centers.  They initiated a rollback of the maintenance change request, monitored recovering telemetry and services to confirm services recovered.\n\n If you believe your service is being impacted, please get in touch with our support team at www.tpx.com/support",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-24T07:45:51.543-07:00",
"resolved_inferred": false,
"started_at": "2026-07-23T11:49:49.078-07:00",
"state": "resolved",
"title": "Microsoft Azure Service Issues",
"updated_at": "2026-07-24T07:45:51.562-07:00",
"url": "https://stspg.io/dbgx0cxfrqwd"
},
{
"body": "We have completed our monitoring of this circuit and have seen no further congestion.  There have been no customer reports after our provider corrected the configuration error.\n\nIf you believe your service is being impacted, please get in touch with our support team at www.tpx.com/support",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-27T21:23:11.574-07:00",
"resolved_inferred": false,
"started_at": "2026-07-21T11:49:18.731-07:00",
"state": "resolved",
"title": "Dallas Internet Slow Speed Event",
"updated_at": "2026-07-27T21:23:11.590-07:00",
"url": "https://stspg.io/nx3s7mgcl843"
},
{
"body": "The blocked calls have been rerouted and are no longer experiencing the Call Hold Drop issue.  We have not received further customer cases and will resolve this event at this time.\n\nIf you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-04T15:07:36.545-07:00",
"resolved_inferred": false,
"started_at": "2026-07-02T12:24:59.150-07:00",
"state": "resolved",
"title": "Intermittent On Hold Dropped Calls",
"updated_at": "2026-08-04T15:07:36.562-07:00",
"url": "https://stspg.io/1jyl3mq5mzkf"
},
{
"body": "We have confirmed with our service provider they have repaired the fiber damage and we are seeing our services are restored.\n\nIf you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-01T15:13:31.738-07:00",
"resolved_inferred": false,
"started_at": "2026-06-30T17:24:16.753-07:00",
"state": "resolved",
"title": "Frontier Outage - Los Angeles Area",
"updated_at": "2026-07-01T15:13:31.756-07:00",
"url": "https://stspg.io/d1jw84vtbtcw"
},
{
"body": "Spectrum has completed the repair of the fiber optic cable and services have been restored.\n\nIf you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-11T15:45:03.240-07:00",
"resolved_inferred": false,
"started_at": "2026-06-11T12:09:50.927-07:00",
"state": "resolved",
"title": "Texas - Spectrum Outage",
"updated_at": "2026-06-11T15:45:03.266-07:00",
"url": "https://stspg.io/gf16166qsw8t"
},
{
"body": "Towerstream has corrected its network issue, and we are seeing customer services restored.\n\nIf you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-29T16:29:32.185-07:00",
"resolved_inferred": false,
"started_at": "2026-05-29T14:22:30.708-07:00",
"state": "resolved",
"title": "Los Angeles Towerstream OTT Outage",
"updated_at": "2026-05-29T16:29:32.204-07:00",
"url": "https://stspg.io/k3vl477rptds"
},
{
"body": "We have restored our alarm monitoring and processing.  Users must be manually upgraded based on their operational needs.\n\nArista will hold their case with us for 24 hours.\n\nIf you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-25T11:25:17.184-07:00",
"resolved_inferred": false,
"started_at": "2026-05-25T08:02:45.663-07:00",
"state": "resolved",
"title": "Users are experiencing issues accessing VCO options.",
"updated_at": "2026-05-25T11:25:17.201-07:00",
"url": "https://stspg.io/4vpb4t0g66tg"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-22T07:38:14.845-07:00",
"resolved_inferred": false,
"started_at": "2026-05-22T07:37:05.755-07:00",
"state": "resolved",
"title": "Updating Resolved Las Vegas Outage",
"updated_at": "2026-05-22T07:38:14.860-07:00",
"url": "https://stspg.io/zwq2vwl0b5d5"
},
{
"body": "We have verified that both impacted links are now fully restored, completely recovering connectivity and redundancy for the Las Vegas network. As services remain stable with no further interruptions, we are resolving this incident.\n\nIf you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-22T04:59:10.138-07:00",
"resolved_inferred": false,
"started_at": "2026-05-22T01:22:12.800-07:00",
"state": "resolved",
"title": "Las Vegas Network Outage",
"updated_at": "2026-05-22T04:59:10.153-07:00",
"url": "https://stspg.io/zvyvdcmcgmq0"
},
{
"body": "Frontier has completed repairs to the damaged fiber-optic cable, and services have been restored as of 7:11 pm Pacific Time.\n\nIf you believe your service is still impacted, please open a support case with our technical teams at www.tpx.com/support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-28T21:03:18.747-07:00",
"resolved_inferred": false,
"started_at": "2026-04-28T17:32:27.838-07:00",
"state": "resolved",
"title": "Frontier Outage - Los Angeles Area",
"updated_at": "2026-04-28T21:03:18.765-07:00",
"url": "https://stspg.io/tgfjkr8gp3dh"
},
{
"body": "We are seeing all equipment back to normal, and all customers impacted back in service.\n\nIf you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-24T10:09:19.095-07:00",
"resolved_inferred": false,
"started_at": "2026-03-24T05:30:03.930-07:00",
"state": "resolved",
"title": "Dallas Network Interruption",
"updated_at": "2026-03-24T10:09:19.111-07:00",
"url": "https://stspg.io/znxw63ncs3y1"
},
{
"body": "We see that services have been stable with no further interruptions.  Resolving this event.\n\nIf you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-18T08:37:25.173-08:00",
"resolved_inferred": false,
"started_at": "2026-02-18T04:47:19.842-08:00",
"state": "resolved",
"title": "Las Vegas Network Outage",
"updated_at": "2026-02-18T08:37:25.188-08:00",
"url": "https://stspg.io/g053p3bzfbnl"
},
{
"body": "Maintenance for the TPx OneCentral Portal (OCP) has been completed and the portal is now available.\n\nIf you need assistance , please contact our Support team at 877-487-8722 or visit tpx.com/contact-us/contact-support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "maintenance",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-04T20:52:54.148-08:00",
"resolved_inferred": false,
"started_at": "2026-02-04T15:00:06.561-08:00",
"state": "resolved",
"title": "OneCentral Portal Scheduled Maintenance",
"updated_at": "2026-02-04T20:52:54.169-08:00",
"url": "https://stspg.io/d7hphcvmfpb6"
},
{
"body": "Customers have confirmed that their services have restored.\n\nIf you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-02T20:03:30.799-08:00",
"resolved_inferred": false,
"started_at": "2026-02-02T10:18:43.650-08:00",
"state": "resolved",
"title": "Frontier Network Los Angeles Outage",
"updated_at": "2026-02-02T20:03:30.816-08:00",
"url": "https://stspg.io/bqnjxg2mxpb7"
},
{
"body": "We have confirmed that the Microsoft issues have been resolved.\n\nIf you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-23T13:56:23.833-08:00",
"resolved_inferred": false,
"started_at": "2026-01-22T13:32:44.676-08:00",
"state": "resolved",
"title": "Microsoft Office365 Issues",
"updated_at": "2026-01-23T13:56:23.850-08:00",
"url": "https://stspg.io/b65dv1mt68k4"
},
{
"body": "The TPx network experienced no major outages during this event.  Closing this communication",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-27T17:44:14.330-08:00",
"resolved_inferred": false,
"started_at": "2026-01-22T13:28:36.646-08:00",
"state": "resolved",
"title": "Advisory - Winter Storm Fern",
"updated_at": "2026-01-27T17:44:14.345-08:00",
"url": "https://stspg.io/0b60t08bc010"
},
{
"body": "Verizon has confirmed the Wireless Outage was restored at approximately 10:00 pm EST.  Their statement suggested that if customers are still having an issue, they encourage you to restart your devices to reconnect to the network.  The cause of disruption and the total number of impacted users are unknown.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-15T07:00:22.901-08:00",
"resolved_inferred": false,
"started_at": "2026-01-14T17:47:19.070-08:00",
"state": "resolved",
"title": "Verizon Wireless Outage",
"updated_at": "2026-01-15T07:00:22.919-08:00",
"url": "https://stspg.io/md269ssh5zhj"
},
{
"body": "Our provider, CoreSite, completed their emergency maintenance to clear the issue causing the packet loss.. Traffic has been rerouted back to the CoreSite link, and we have verified that there is currently no packet loss across their network.  We are resolving this issue.\n\nIf you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-05T09:46:28.040-08:00",
"resolved_inferred": false,
"started_at": "2025-12-04T11:01:41.237-08:00",
"state": "resolved",
"title": "Los Angeles Market Slow Internet Event",
"updated_at": "2025-12-05T09:46:28.062-08:00",
"url": "https://stspg.io/qvbd4x9w16bv"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-15T15:32:47.401-08:00",
"resolved_inferred": false,
"started_at": "2025-11-14T22:24:44.612-08:00",
"state": "resolved",
"title": "Las Vegas Network Outage",
"updated_at": "2025-11-15T15:32:47.419-08:00",
"url": "https://stspg.io/nnzc0jv2vrms"
},
{
"body": "Customers are reporting their services are restored.  A reload of the affected router cleared the issue.\n\n If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-08T23:07:17.865-07:00",
"resolved_inferred": false,
"started_at": "2025-09-08T22:31:16.084-07:00",
"state": "resolved",
"title": "Los Angeles Routing Issue",
"updated_at": "2025-09-08T23:07:17.882-07:00",
"url": "https://stspg.io/99sbg1p4rxz3"
},
{
"body": "Frontier has completed the swap of the last card and services remain stable.  Closing this event.\n\n If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-25T12:11:08.066-07:00",
"resolved_inferred": false,
"started_at": "2025-08-24T22:59:24.563-07:00",
"state": "resolved",
"title": "Los Angeles Hardware Outage",
"updated_at": "2025-08-25T12:11:08.085-07:00",
"url": "https://stspg.io/7l2ghjx22c54"
},
{
"body": "Frontier has confirmed that they have replaced the last card, and services have remained stable.  Support teams will be contacting customers to confirm.\n\nIf you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-22T12:15:40.240-07:00",
"resolved_inferred": false,
"started_at": "2025-08-21T13:19:53.459-07:00",
"state": "resolved",
"title": "Frontier Outage - Los Angeles Area",
"updated_at": "2025-08-22T12:15:40.254-07:00",
"url": "https://stspg.io/221c79111yl3"
}
]
}