{
"vendor": "Udemy",
"slug": "udemy",
"platform": "statuspage",
"status_url": "https://status.udemy.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "The issue affecting payment processing on Udemy and Udemy Business Team Plans has been resolved. Checkout and payment processing are now operating normally.\n\nIf you previously encountered an error during checkout, please try your purchase again. If you continue to experience any issues, please contact our support team for assistance.\n\nWe sincerely apologize for the disruption and thank you for your patience.\nSeptember 8, 2026 | 1:47 PM MT",
"first_seen": "2026-09-09T12:30:34Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-08T19:47:57.954Z",
"resolved_inferred": false,
"started_at": "2026-09-08T18:46:34.873Z",
"state": "resolved",
"title": "Checkout & Payment Issues",
"updated_at": "2026-09-08T19:47:57.972Z",
"url": "https://stspg.io/hd986z34v1bz"
},
{
"body": "The recent release causing SSO login issues has been rolled back, and login functionality has returned to normal. This incident is now resolved. We apologize for any inconvenience this may have caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-03T20:14:26.060Z",
"resolved_inferred": false,
"started_at": "2026-09-03T19:41:04.000Z",
"state": "resolved",
"title": "Resolved \u2013 SSO Login Disruption",
"updated_at": "2026-09-03T20:14:54.635Z",
"url": "https://stspg.io/ksx7lgydhz31"
},
{
"body": "Our engineering team has resolved the issue affecting logged-in learners on Udemy.com. Users were experiencing application errors on the homepage and My Learning page when accessing the site via desktop web browsers.\n\nA fix has been fully deployed and the issue is no longer occurring. No action is required on your end.\n\nWe apologize for the disruption and thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-24T01:26:03.174Z",
"resolved_inferred": false,
"started_at": "2026-08-23T17:02:59.986Z",
"state": "resolved",
"title": "Investigating Web Login Application Errors",
"updated_at": "2026-08-24T01:26:03.188Z",
"url": "https://stspg.io/qt64dpcs6xwc"
},
{
"body": "Resolved \u2013 SSO Login Issues\nAugust 5, 2026 | 06:53 UTC \u2013 08:44 UTC\nWe have resolved an issue that affected SSO-based login for some Udemy Business users. During this window, a subset of users experienced login failures when attempting to authenticate via SSO.\nThe issue was caused by a degradation in a third-party identity service and has been fully resolved.\nWe apologize for the inconvenience and are taking steps to improve our detection and response for similar third-party disruptions in the future.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-05T22:42:22.736Z",
"resolved_inferred": false,
"started_at": "2026-08-05T07:48:58.000Z",
"state": "resolved",
"title": "SSO Login failures",
"updated_at": "2026-08-05T22:42:22.753Z",
"url": "https://stspg.io/c0s961nk72jj"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-24T22:28:47.340Z",
"resolved_inferred": false,
"started_at": "2026-06-24T18:46:01.857Z",
"state": "resolved",
"title": "Media Processing Delays",
"updated_at": "2026-06-24T22:28:47.359Z",
"url": "https://stspg.io/jxb7cwsyg6zy"
},
{
"body": "We have resolved the issue on our site, and performance is back to normal. We appreciate your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-27T11:30:43.223Z",
"resolved_inferred": false,
"started_at": "2026-05-27T11:01:23.352Z",
"state": "resolved",
"title": "Issues with course and subscription purchases",
"updated_at": "2026-05-27T11:30:43.243Z",
"url": "https://stspg.io/mbkqkzbq0zly"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-15T20:15:05.936Z",
"resolved_inferred": false,
"started_at": "2026-05-15T19:35:44.325Z",
"state": "resolved",
"title": "Users Unable to Access Udemy.com",
"updated_at": "2026-05-15T20:24:25.159Z",
"url": "https://stspg.io/8vgmhf83bt0k"
},
{
"body": "The issue caused by a third-party infrastructure problem has been resolved. Systems are now back to normal, and services are running as expected.\n\nWe\u2019ll keep monitoring closely, but things are looking good on our side.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-08T17:57:14.551Z",
"resolved_inferred": false,
"started_at": "2026-05-08T01:19:31.875Z",
"state": "resolved",
"title": "Service disruption",
"updated_at": "2026-05-08T17:57:20.208Z",
"url": "https://stspg.io/4gpn2tk8m3tp"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-05T19:31:11.225Z",
"resolved_inferred": false,
"started_at": "2026-05-05T12:23:44.748Z",
"state": "resolved",
"title": "Site is degraded",
"updated_at": "2026-05-05T19:31:11.236Z",
"url": "https://stspg.io/8c360mnmp8qz"
},
{
"body": "This incident has been resolved. Performance has returned to normal across the platform. Our engineering team has confirmed stability and will continue to monitor as a precaution.\nThank you for your patience while we worked to address this.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-20T16:25:20.489Z",
"resolved_inferred": false,
"started_at": "2026-04-20T15:45:14.068Z",
"state": "resolved",
"title": "Site is degraded",
"updated_at": "2026-04-20T16:25:20.504Z",
"url": "https://stspg.io/6gq3hg26h526"
},
{
"body": "Our engineering team has implemented a fix, and course access is now functioning as expected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-16T01:59:05.473Z",
"resolved_inferred": false,
"started_at": "2026-04-16T01:09:44.000Z",
"state": "resolved",
"title": "Video player: some users see a blank screen instead of course videos",
"updated_at": "2026-04-16T01:59:05.489Z",
"url": "https://stspg.io/c39chcts99yw"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-13T15:09:39.067Z",
"resolved_inferred": false,
"started_at": "2026-04-13T13:30:34.532Z",
"state": "resolved",
"title": "The Udemy.com site is degraded",
"updated_at": "2026-04-13T15:09:45.562Z",
"url": "https://stspg.io/gcx6pwtzg4q9"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-13T16:27:22.394Z",
"resolved_inferred": false,
"started_at": "2026-04-12T16:36:11.492Z",
"state": "resolved",
"title": "Unexpected Email Notifications.",
"updated_at": "2026-04-13T16:27:22.406Z",
"url": "https://stspg.io/mfnstm2pzlg5"
},
{
"body": "We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-09T10:36:02.338Z",
"resolved_inferred": false,
"started_at": "2026-04-09T09:48:33.230Z",
"state": "resolved",
"title": "Site is degraded",
"updated_at": "2026-04-09T10:36:02.352Z",
"url": "https://stspg.io/9j3l68fvvhsp"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-06T22:53:49.147Z",
"resolved_inferred": false,
"started_at": "2026-04-06T17:18:40.029Z",
"state": "resolved",
"title": "CLP issues",
"updated_at": "2026-04-06T22:53:52.332Z",
"url": "https://stspg.io/jxpc2sbxdm9m"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-02T18:19:49.015Z",
"resolved_inferred": false,
"started_at": "2026-03-30T10:07:04.609Z",
"state": "resolved",
"title": "Course completion ratio is not updated",
"updated_at": "2026-04-02T18:19:49.030Z",
"url": "https://stspg.io/pth5zcg5xpcw"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-20T17:00:38.301Z",
"resolved_inferred": false,
"started_at": "2026-03-20T15:37:08.763Z",
"state": "resolved",
"title": "Some coding exercises showing \u201cSomething is wrong in our systems\u201d error",
"updated_at": "2026-03-20T17:00:38.316Z",
"url": "https://stspg.io/5y9j1nnnp0kk"
},
{
"body": "All SSO login/sign-up issues and Udemy Business MCP authentication issues have been resolved. Both standard SSO access and MCP-based AI tool integrations are now working normally.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-12T18:57:51.550Z",
"resolved_inferred": false,
"started_at": "2026-03-12T16:15:03.095Z",
"state": "resolved",
"title": "Udemy Business MCP authentication issues",
"updated_at": "2026-03-12T18:58:03.231Z",
"url": "https://stspg.io/21wktfh3b50n"
},
{
"body": "We have resolved the issue with the Course completion feature on our site, but some users who watched the full course content during the incident may still see the lectures not being marked as completed. We appreciate your patience.\n\n[Action needed]\nUdemy is working to fix this issue automatically as part of the cleanup tasks from this incident, but it may take more time.\nIf you urgently need this to be resolved, please contact support who can support you further.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-12T02:45:40.226Z",
"resolved_inferred": false,
"started_at": "2026-03-11T02:12:53.832Z",
"state": "resolved",
"title": "Lectures are unable to be marked as completed",
"updated_at": "2026-03-12T02:45:40.242Z",
"url": "https://stspg.io/0v03vt8c0x4s"
},
{
"body": "Resolved: Stability Issues - Jupyter Notebook Labs\nStatus Update Message\nResolved - The stability issues affecting Jupyter Notebook Labs have been fully resolved. After a period of monitoring, we have confirmed that the system is stable and operating at normal parameters. We apologize for any disruption this may have caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-05T16:14:46.371Z",
"resolved_inferred": false,
"started_at": "2026-03-05T11:27:19.136Z",
"state": "resolved",
"title": "UB Pro Users are unable to launch labs in Practice mode",
"updated_at": "2026-03-05T16:23:25.581Z",
"url": "https://stspg.io/6gknk24srl4m"
},
{
"body": "We\u2019ve resolved the issue that prevented course landing pages from loading for Market Place and Personal Plan Grow with Google subscribers. Course landing pages are now loading normally again. We understand this disruption may have impacted your learning plans, and we\u2019re sorry for the inconvenience this caused. This incident did not impact Udemy Business users.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-03T00:04:01.446Z",
"resolved_inferred": false,
"started_at": "2026-03-02T23:38:59.921Z",
"state": "resolved",
"title": "Investigating site performance issues",
"updated_at": "2026-03-03T00:09:34.522Z",
"url": "https://stspg.io/ljm1bspfdzm6"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-14T23:40:36.582Z",
"resolved_inferred": false,
"started_at": "2026-02-14T18:01:38.373Z",
"state": "resolved",
"title": "Help Center 'Contact Us' Button Malfunction.",
"updated_at": "2026-02-14T23:40:36.603Z",
"url": "https://stspg.io/f4stvnykncxg"
},
{
"body": "The Cloudflare-related impact has been resolved. All systems are functioning as expected, and the incident is now cleared.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-05T10:01:18.518Z",
"resolved_inferred": false,
"started_at": "2025-12-05T09:01:54.830Z",
"state": "resolved",
"title": "Site is degraded",
"updated_at": "2025-12-05T10:01:18.534Z",
"url": "https://stspg.io/f3y100h4dr4j"
},
{
"body": "We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-02T15:37:49.232Z",
"resolved_inferred": false,
"started_at": "2025-12-02T11:59:42.824Z",
"state": "resolved",
"title": "Udemy Business Users are unable to accept invitations.",
"updated_at": "2025-12-02T15:37:49.249Z",
"url": "https://stspg.io/2789dvykvcgh"
},
{
"body": "The stability issues affecting the Team Plan payment feature have been fully addressed. Our engineering team has confirmed the fix, and functionality is now operating as expected.\n\nThis incident may have impacted Team Plan Udemy Business users with duplicate charges or missing product access, but these issues should now be resolved.\n\nWe will continue to monitor to ensure everything remains stable.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-24T18:17:59.381Z",
"resolved_inferred": false,
"started_at": "2025-11-24T13:24:17.642Z",
"state": "resolved",
"title": "Team plan payments processed, but subscription/license not activated for Udemy Team Plan accounts.",
"updated_at": "2025-11-24T18:17:59.400Z",
"url": "https://stspg.io/34cb0f6yx1hn"
},
{
"body": "The Cloudflare-related impact has been resolved. All systems are functioning as expected, and the incident is now cleared.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-18T15:13:20.273Z",
"resolved_inferred": false,
"started_at": "2025-11-18T12:10:38.504Z",
"state": "resolved",
"title": "Cloudfare incident - Site degraded",
"updated_at": "2025-11-18T15:13:20.288Z",
"url": "https://stspg.io/wlzbpmjc7psw"
},
{
"body": "Resolved \u2013 Instructor Announcement Metrics \u2013 Partial Data Delay\n\nStart time: October 20, 2025\nResolved: November 7, 2025, 16:31 UTC\n\nWe\u2019ve resolved the issue that caused some instructor announcement metrics to show incomplete or zero delivery data between October 20 and November 6.\n\nAll affected data has now been restored, and announcement delivery and analytics are updating normally.\n\nDuring this period, announcements were successfully delivered to learners, but instructors saw missing or incorrect delivery counts in their dashboards. This visual issue has now been corrected.\n\nWe appreciate your patience while our teams worked to restore accurate metrics.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-07T16:54:52.000Z",
"resolved_inferred": false,
"started_at": "2025-11-06T00:21:53.722Z",
"state": "resolved",
"title": "Instructor Announcement Metrics \u2013 Partial Data Delay",
"updated_at": "2025-11-07T16:55:20.348Z",
"url": "https://stspg.io/fbsbr66jqgy1"
},
{
"body": "This incident has now been resolved. Thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-03T17:14:04.419Z",
"resolved_inferred": false,
"started_at": "2025-11-01T16:54:45.000Z",
"state": "resolved",
"title": "Personal Plan pricing display issue (Minor)",
"updated_at": "2025-11-03T17:14:04.433Z",
"url": "https://stspg.io/vdjrnmt3c6tk"
},
{
"body": "Status: Resolved\n\nWe have resolved the stability issues affecting the login feature on our site. Performance is back to normal.\n\nThis issue impacted both Udemy Business and Udemy.com users attempting to log in with passwordless code authentication, resulting in \u201c403 Forbidden\u201d errors.\n\nWe appreciate your patience while our engineering team worked to restore normal functionality.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-27T23:36:59.294Z",
"resolved_inferred": false,
"started_at": "2025-10-27T22:31:28.599Z",
"state": "resolved",
"title": "Critical component on our site is degraded",
"updated_at": "2025-10-27T23:36:59.310Z",
"url": "https://stspg.io/hg5hzq8mvz2p"
},
{
"body": "We have resolved the stability issues with the Udemy Business management feature on our site, and performance is back to normal. We appreciate your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-23T13:43:33.963Z",
"resolved_inferred": false,
"started_at": "2025-10-23T13:04:28.840Z",
"state": "resolved",
"title": "The Udemy Business management feature on our site is degraded",
"updated_at": "2025-10-23T13:43:33.985Z",
"url": "https://stspg.io/5bvpgc2nhnyg"
},
{
"body": "We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-21T06:22:22.757Z",
"resolved_inferred": false,
"started_at": "2025-10-20T08:00:43.518Z",
"state": "resolved",
"title": "Site is degraded",
"updated_at": "2025-10-21T06:22:22.773Z",
"url": "https://stspg.io/m50m93y0rsqc"
}
]
}