{
"vendor": "Umbraco Cloud",
"slug": "umbraco-cloud",
"platform": "statuspage",
"status_url": "https://status.umbraco.io",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "The issue is now resolved.",
"first_seen": "2026-09-16T12:28:20Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-16T07:39:21Z",
"resolved_inferred": false,
"started_at": "2026-09-16T07:28:14Z",
"state": "resolved",
"title": "Umbraco Cloud Portal Unavailable for a subset of users",
"updated_at": "2026-09-16T07:39:21Z"
},
{
"body": "This issue has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-18T20:43:04Z",
"resolved_inferred": false,
"started_at": "2026-08-18T14:46:20Z",
"state": "resolved",
"title": "CI/CD Deployments Failing on Umbraco Cloud",
"updated_at": "2026-08-18T20:43:04Z"
},
{
"body": "This incident is now resolved.\n\nThe issue affected a small number of projects during automatic upgrades, where an upgrade could become stuck without completing. Around 2.7% of attempted upgrades were affected, and some of these completed successfully despite showing as stuck.\n\nWe have added new monitoring to detect this behaviour earlier, and a fix is being rolled out ahead of the next round of automatic upgrades.\n\nIf you believe your environment was affected, or an upgrade appears stuck in future, please reach out to our support team and we will resolve it for you.\n\nWe apologise for any inconvenience caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-30T08:45:01Z",
"resolved_inferred": false,
"started_at": "2026-07-29T10:55:00Z",
"state": "resolved",
"title": "Increased number of hanging automatic upgrades on Umbraco Cloud",
"updated_at": "2026-07-30T08:45:01Z"
},
{
"body": "The issue has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-03T13:09:47Z",
"resolved_inferred": false,
"started_at": "2026-06-03T09:27:32Z",
"state": "resolved",
"title": "CI/CD delays in the UK South region",
"updated_at": "2026-06-09T09:12:53Z"
},
{
"body": "The issue has been resolved",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-30T10:47:42Z",
"resolved_inferred": false,
"started_at": "2026-04-29T21:38:57Z",
"state": "resolved",
"title": "Degraded performance for provisioning environments on Umbraco Cloud.",
"updated_at": "2026-04-30T10:47:42Z"
},
{
"body": "All issues with slow performance are now resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-21T15:17:00Z",
"resolved_inferred": false,
"started_at": "2026-04-21T13:01:00Z",
"state": "resolved",
"title": "Umbraco Cloud \u2013 Degraded Performance (Slow Loading Times)",
"updated_at": "2026-04-22T16:28:44Z"
},
{
"body": "This issue has now been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-21T16:27:21Z",
"resolved_inferred": false,
"started_at": "2026-04-21T07:28:27Z",
"state": "resolved",
"title": "Unable to create new projects, add environments and upgrade plans",
"updated_at": "2026-04-21T16:27:21Z"
},
{
"body": "\nThe mitigation has proved successfull.\nWe will still monitor the behaviour throughout the day.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-03T14:17:08Z",
"resolved_inferred": false,
"started_at": "2026-03-02T15:07:43Z",
"state": "resolved",
"title": "Heartcore GraphQL and REST API elevated error rates",
"updated_at": "2026-03-12T18:15:56Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2024-10-24T12:50:00Z",
"resolved_inferred": false,
"started_at": "2026-02-04T13:04:27Z",
"state": "resolved",
"title": "Unable to create new Heartcore projects on Umbraco Cloud",
"updated_at": "2026-03-12T18:15:56Z"
},
{
"body": "This incident has been resolved",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-06T21:06:00Z",
"resolved_inferred": false,
"started_at": "2026-02-04T13:02:46Z",
"state": "resolved",
"title": "Degraded Performance on Deployments Between Environments in multiple regions",
"updated_at": "2026-03-12T18:15:56Z"
},
{
"body": "This incident has been resolved. \n\nPlease reach out to our support team if you were affected by this issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-01-23T20:14:00Z",
"resolved_inferred": false,
"started_at": "2026-02-04T13:00:03Z",
"state": "resolved",
"title": "Umbraco Cloud Service Disruption",
"updated_at": "2026-03-12T18:15:56Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-04-03T16:16:00Z",
"resolved_inferred": false,
"started_at": "2026-02-04T12:53:11Z",
"state": "resolved",
"title": "Umbraco Cloud Service Disruption - Unable to Create Baseline Children",
"updated_at": "2026-03-12T18:15:56Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-04-11T09:26:00Z",
"resolved_inferred": false,
"started_at": "2026-02-04T12:43:03Z",
"state": "resolved",
"title": "Unable to delete environments",
"updated_at": "2026-03-12T18:15:56Z"
},
{
"body": "The incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-05-14T20:01:00Z",
"resolved_inferred": false,
"started_at": "2026-02-04T12:28:13Z",
"state": "resolved",
"title": "Umbraco Cloud - Unable to create new environments",
"updated_at": "2026-03-12T18:15:56Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-05-15T10:54:00Z",
"resolved_inferred": false,
"started_at": "2026-02-04T12:22:19Z",
"state": "resolved",
"title": "Heartcore Rest API and Preview API not applying create/update/delete content operations",
"updated_at": "2026-03-12T18:15:56Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-05-23T09:02:00Z",
"resolved_inferred": false,
"started_at": "2026-02-04T12:13:16Z",
"state": "resolved",
"title": "Umbraco Heartcore - Notification Emails Not Being Sent on Workflow or Content Updates",
"updated_at": "2026-03-12T18:15:56Z"
},
{
"body": "Umbraco Cloud services have been restored and are now operational. \nThis incident is resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-06-12T21:18:00Z",
"resolved_inferred": false,
"started_at": "2026-02-04T12:09:11Z",
"state": "resolved",
"title": "Umbraco Cloud Service Disruption",
"updated_at": "2026-03-12T18:15:56Z"
},
{
"body": "Following reports of the issue occurring, we rolled forward with a hotfix that both corrected the regression and retained the feature behavior.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-26T12:15:00Z",
"resolved_inferred": false,
"started_at": "2026-02-04T12:06:09Z",
"state": "resolved",
"title": "Umbraco Heartcore GraphQL Incorrect Responses",
"updated_at": "2026-03-12T18:15:56Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-22T13:10:00Z",
"resolved_inferred": false,
"started_at": "2026-02-04T12:02:24Z",
"state": "resolved",
"title": "Unable to view projects in Umbraco Cloud Portal",
"updated_at": "2026-03-12T18:15:56Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-26T11:09:00Z",
"resolved_inferred": false,
"started_at": "2026-02-04T12:00:07Z",
"state": "resolved",
"title": "Users unable to activate CI/CD flow in Umbraco Cloud Portal",
"updated_at": "2026-03-12T18:15:56Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-30T07:32:00Z",
"resolved_inferred": false,
"started_at": "2026-02-04T09:27:34Z",
"state": "resolved",
"title": "Umbraco ID Disruption",
"updated_at": "2026-03-12T18:15:56Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-18T21:40:00Z",
"resolved_inferred": false,
"started_at": "2026-02-04T09:24:07Z",
"state": "resolved",
"title": "Intermittent Availability Issues on Umbraco Cloud and Cloud Portal",
"updated_at": "2026-03-12T18:15:56Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-19T07:31:00Z",
"resolved_inferred": false,
"started_at": "2026-02-04T09:19:38Z",
"state": "resolved",
"title": "Users Unable to Sign In to Umbraco ID",
"updated_at": "2026-03-12T18:15:56Z"
},
{
"body": "The incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-05T09:23:00Z",
"resolved_inferred": false,
"started_at": "2026-02-04T09:10:42Z",
"state": "resolved",
"title": "Custom Hostnames, Heartcore GraphQL APIs & umbraco.com returning 500 Errors",
"updated_at": "2026-03-12T18:15:56Z"
}
]
}