{
"vendor": "Umbrellar",
"slug": "umbrellar",
"platform": "statuspage",
"status_url": "https://status.umbrellar.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "unknown",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "After an unfortunate delay due to complications during testing, this issue has now been resolved with all layouts and UI rendering returned to normal. We have taken steps to prevent this kind of breaking change again in the future. Apologies for the inconveniences.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2018-02-07T21:09:00Z",
"resolved_inferred": false,
"started_at": "2026-01-27T05:30:00Z",
"state": "resolved",
"title": "Bootstrap version incompatibility, leading to Portal rendering issues.",
"updated_at": "2026-08-05T10:08:19Z"
},
{
"body": "No more issues have been observed or reported since the last update, so we are considering this resolved. We have added longer term enhancements for the sync service to our backlog as a result of this incident. If you experience any further issues with the number or status of your subscriptions, please contact our Support Team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2018-01-25T21:41:52Z",
"resolved_inferred": false,
"started_at": "2026-01-27T05:30:00Z",
"state": "resolved",
"title": "Subscription Consistency Issue - Suspended Subscriptions",
"updated_at": "2026-08-05T10:08:19Z"
},
{
"body": "We finally traced the underlying cause to an upstream Azure DNS issue which was causing some of our DNS lookups to fail with \"cannot resolve host\". This has now been resolved and the Umbrellar Portal is now back up and running. Thanks for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2018-03-11T07:39:41Z",
"resolved_inferred": false,
"started_at": "2026-01-27T05:29:59Z",
"state": "resolved",
"title": "Umbrellar Portal Temporarily Unavailable",
"updated_at": "2026-08-05T10:08:19Z"
},
{
"body": "No more issues or instability have been observed. Incident is now resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2018-02-26T22:43:38Z",
"resolved_inferred": false,
"started_at": "2026-01-27T05:29:59Z",
"state": "resolved",
"title": "Authentication Failures In Umbrellar Portal",
"updated_at": "2026-08-05T10:08:19Z"
},
{
"body": "The Umbrellar Portal was temporarily unavailable between 12:25 and 12:48 due to a failed health probe preventing connections to the backend services. This was quickly identified and resolved, but unfortunately there was interruption to traffic. Further investigation is ongoing to identify the underlying cause of the health probe failure and prevent future disruptions. Apologies for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2018-02-22T00:00:35Z",
"resolved_inferred": false,
"started_at": "2026-01-27T05:29:59Z",
"state": "resolved",
"title": "Umbrellar Portal Temporarily Unavailable",
"updated_at": "2026-08-05T10:08:19Z"
},
{
"body": "Services now restored to expected levels.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2018-02-21T21:33:58Z",
"resolved_inferred": false,
"started_at": "2026-01-27T05:29:59Z",
"state": "resolved",
"title": "Christchurch Network Issue",
"updated_at": "2026-08-05T10:08:19Z"
},
{
"body": "Redundancy has been restored to the facility by our DC provider and we are awaiting a full incident report.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2018-02-15T07:43:51Z",
"resolved_inferred": false,
"started_at": "2026-01-27T05:29:59Z",
"state": "resolved",
"title": "Sydney Network Issue",
"updated_at": "2026-08-05T10:08:19Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2018-06-20T07:08:00Z",
"resolved_inferred": false,
"started_at": "2026-01-27T05:29:58Z",
"state": "resolved",
"title": "Umbrellar Cloud Portal Currently Unavailable",
"updated_at": "2026-08-05T10:08:18Z"
},
{
"body": "New Umbrellar registrations are back online and available to all again. You will now need to have your new account activated by a member of the Umbrellar Success Team before it is usable within the Umbrellar Portal. You will be contacted by the team shortly after registration, or please contact the team via live chat, help@umbrellar.com or 0800 344 493. Thanks.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2018-06-19T04:27:39Z",
"resolved_inferred": false,
"started_at": "2026-01-27T05:29:58Z",
"state": "resolved",
"title": "Umbrellar Account Registration Unavailable",
"updated_at": "2026-08-05T10:08:19Z"
},
{
"body": "Full service has been restored to Umbrellar Cloud. If you are experiencing any issues with virtual machines please try restarting or redeploying them, if you still have problems or are experiencing issues with any other part of the Umbrellar Cloud platform please contact our support team. Thanks, and apologies again for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2018-06-08T12:11:35Z",
"resolved_inferred": false,
"started_at": "2026-01-27T05:29:58Z",
"state": "resolved",
"title": "Umbrellar Cloud Major Outage",
"updated_at": "2026-08-05T10:08:19Z"
},
{
"body": "The upstream issue has been resolved by our telephony provider, and our telephone support service is now back up and running again. Apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2018-06-02T00:46:41Z",
"resolved_inferred": false,
"started_at": "2026-01-27T05:29:58Z",
"state": "resolved",
"title": "Telephone Support Outage",
"updated_at": "2026-08-05T10:08:19Z"
},
{
"body": "Failed hardware has been replaced, the array has rebuilt successfully and disk latency is back to normal. We apologise for any inconvenience caused as a result of this incident.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2018-04-24T20:09:55Z",
"resolved_inferred": false,
"started_at": "2026-01-27T05:29:58Z",
"state": "resolved",
"title": "Degraded storage cluster in CHC datacentre",
"updated_at": "2026-08-05T10:08:19Z"
},
{
"body": "We have successfully resolved the observed authentication issues with Umbrellar Cloud, and service has been fully restored. Apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2018-07-03T03:50:48Z",
"resolved_inferred": false,
"started_at": "2026-01-27T05:29:57Z",
"state": "resolved",
"title": "Umbrellar Cloud Login & Authentication Issue",
"updated_at": "2026-08-05T10:08:18Z"
},
{
"body": "We have traced the root cause of the incident to a configuration error that was committed. The system automatically rolled back the change after 10 minutes to automatically restore service. Apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2018-06-22T02:03:26Z",
"resolved_inferred": false,
"started_at": "2026-01-27T05:29:57Z",
"state": "resolved",
"title": "Core Network Failover",
"updated_at": "2026-08-05T10:08:18Z"
},
{
"body": "NTP services have been running as expected throughout our monitoring period without any further issues.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2018-07-25T23:42:45Z",
"resolved_inferred": false,
"started_at": "2026-01-27T05:29:56Z",
"state": "resolved",
"title": "NTP issue causing time syncronisation errors",
"updated_at": "2026-08-05T10:08:18Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2018-07-25T05:27:20Z",
"resolved_inferred": false,
"started_at": "2026-01-27T05:29:56Z",
"state": "resolved",
"title": "Umbrellar Cloud Portal & API Currently Unavailable",
"updated_at": "2026-08-05T10:08:18Z"
},
{
"body": "Microsoft finished API monitoring. All operations are back to normal.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2018-09-09T19:25:28Z",
"resolved_inferred": false,
"started_at": "2026-01-27T05:29:55Z",
"state": "resolved",
"title": "Microsoft Partner Center has a service outage",
"updated_at": "2026-08-05T10:08:18Z"
},
{
"body": "This issue has been resolved by our upstream provider, and tenant link functionality is now back available again. Please contact our Support Team if you still encounter issues trying to link an existing Azure AD Tenant with us. Apologies again for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2018-08-30T20:11:23Z",
"resolved_inferred": false,
"started_at": "2026-01-27T05:29:55Z",
"state": "resolved",
"title": "Tenant Link Is Currently Unavailable",
"updated_at": "2026-08-05T10:08:18Z"
},
{
"body": "This issue has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2018-10-31T03:07:28Z",
"resolved_inferred": false,
"started_at": "2026-01-27T05:29:54Z",
"state": "resolved",
"title": "Support Tickets showing \"Invalid Page\" After creating a Ticket.",
"updated_at": "2026-08-05T10:08:18Z"
},
{
"body": "This issue has been resolved, Please contact our Support team if you have any issues with adding users or logging into the Umbrellar Cloud Portal.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2018-10-30T03:34:29Z",
"resolved_inferred": false,
"started_at": "2026-01-27T05:29:54Z",
"state": "resolved",
"title": "Umbrellar Cloud Portal issue which stops new users to login for the first time",
"updated_at": "2026-08-05T10:08:18Z"
},
{
"body": "Overview\n\nThis morning \\(Feb 1\\), our Christchurch based Core Network experienced a 5 minute outage. This was caused as a result of a planned change occurring at the time. Team members involved quickly realized a network loop had been created, causing the impact to all network and data traffic.\n\nWhat Happened\n\nA planned change caused a routing loop which was quickly recognized and resolved by rolling back from the planned change. While network operations resumed, some systems needed manual intervention to restore functionality. This was resolved within the next 1-2 hours.\n\nRoot Cause\n\nA miss-configuration on the new assets being deployed resulted in a network loop. This was not anticipated in the original change. Further, we have now been made aware of the potential to disrupt other services within the network as a result of the network loop. Assets under the original change have now been segmented into their own network, shielding the production network from any future changes, until these need to be in production.\n\nResolution\n\nThe network asset causing the loop was quickly identified during the change window and physically removed from the network. Other impact to the rest of the network post this was also resolved, and we have a managed change scheduled to restart services on the virtual infrastructure. This is a precautionary change and will happen after hours to ensure all services are operating optimally.\n\nImpact\n\nWhile the core network was impacted by the network loop for 5 minutes, the flow on impact was on virtual workloads belonging to 2 of our customers only. We have made contact with these customers identifying the workloads impacted. An IR may be shared with relevant customers in addition to this postmortem.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2019-01-31T22:39:45Z",
"resolved_inferred": false,
"started_at": "2026-01-27T05:29:53Z",
"state": "resolved",
"title": "Network Outage in Christchurch",
"updated_at": "2026-08-05T10:08:17Z"
},
{
"body": "Engineers have confirmed that impact to Public cloud resources has been mitigated.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2019-01-29T23:47:57Z",
"resolved_inferred": false,
"started_at": "2026-01-27T05:29:53Z",
"state": "resolved",
"title": "Umbrellar Cloud Portal Partial Outage",
"updated_at": "2026-08-05T10:08:17Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2019-01-21T21:47:20Z",
"resolved_inferred": false,
"started_at": "2026-01-27T05:29:53Z",
"state": "resolved",
"title": "Umbrellar Cloud Portal issue for customers who have MFA enabled for guest users",
"updated_at": "2026-08-05T10:08:17Z"
},
{
"body": "The incident was resolved. Umbrellar Cloud Portal purchase journey and subscription management functionality were restored.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2018-11-08T04:06:47Z",
"resolved_inferred": false,
"started_at": "2026-01-27T05:29:53Z",
"state": "resolved",
"title": "Umbrellar Cloud Portal issue when customer can't create new and modify existing subscriptions",
"updated_at": "2026-08-05T10:08:17Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2019-02-15T01:48:53Z",
"resolved_inferred": false,
"started_at": "2026-01-27T05:29:52Z",
"state": "resolved",
"title": "Performance issues for small number of Virtual Servers.",
"updated_at": "2026-08-05T10:08:17Z"
}
]
}