{
"vendor": "Verkada",
"slug": "verkada",
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{
"body": "This incident has been resolved.",
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"title": "Some customers are experience issues with Classic Alarms in the European region",
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"url": "https://stspg.io/8r5r6gj6f016"
},
{
"body": "This incident has been resolved.",
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{
"body": "We identified an issue affecting Viewing Stations with a non-English locale set. We\u2019ve since shipped a new version, that resolves it.\n\nSymptom: affected customers most likely saw a black screen on their VX.\n\nWhat we\u2019ve done: went through the list of affected devices, manually updated the ones we could, and verified they\u2019re back to a healthy, streaming state.",
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},
{
"body": "This incident has been resolved.",
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},
{
"body": "Command login remains stable after resolving an infrastructure issue causing difficulty logging in.",
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"title": "Verkada Command not loading",
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},
{
"body": "This incident has been resolved.",
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"url": "https://stspg.io/kxq44mpcv51z"
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{
"body": "All services have been restored and are operating normally and the underlying issue has been resolved. Please reach out to our Support team if you are experience any further issues.",
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{
"body": "Engineering resolved the issue and users should be able to claim Mobile NFC credentials as normal.",
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"url": "https://stspg.io/g1ztzs97dz59"
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{
"body": "This incident has been resolved.",
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{
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"url": "https://stspg.io/zbg0wq650208"
},
{
"body": "This incident has been resolved.",
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"title": "Access Control web is not loading for some users on Government organizations",
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"url": "https://stspg.io/26j5fb6q3njc"
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{
"body": "This incident has been resolved.",
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{
"body": "This incident has been resolved.",
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{
"body": "This incident has been resolved.",
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{
"body": "This incident has been resolved.",
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},
{
"body": "This incident has been resolved.",
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{
"body": "This incident has been resolved.",
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{
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"title": "New detections of License Plates, AI Search and People/Vehicle Attributes unavailable for search In US Based Organizations.",
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"url": "https://stspg.io/frfvd4085fzk"
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{
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"url": "https://stspg.io/srp2p8txfn92"
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{
"body": "This incident has been resolved.",
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{
"body": "This incident has been resolved.",
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{
"body": "This incident has been resolved.",
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{
"body": "This incident has been resolved.",
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{
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},
{
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{
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},
{
"body": "This incident has been resolved.",
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},
{
"body": "This incident has been resolved.",
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"title": "LPR not showing new plates detected",
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},
{
"body": "This incident has been resolved.",
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"url": "https://stspg.io/g7l7ypb4vblz"
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{
"body": "This incident has been resolved.",
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"title": "Camera alerts in the European Union region are experiencing delivery failures and increased latency.",
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{
"body": "This incident has been resolved.",
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},
{
"body": "This incident has been resolved.",
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},
{
"body": "This incident has been resolved.",
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{
"body": "This incident has been resolved.",
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{
"body": "This incident has been resolved.",
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{
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{
"body": "This incident has been resolved.",
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},
{
"body": "This incident has been resolved.",
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"started_at": "2026-04-08T05:11:02.722-07:00",
"state": "resolved",
"title": "Issues loading Command for some US-based Organizations",
"updated_at": "2026-04-08T06:47:29.361-07:00",
"url": "https://stspg.io/3099c0q5m0zg"
},
{
"body": "We have resolved an issue with delayed device upgrades caused by an infrastructure resource bottleneck. Devices should continue to process firmware upgrades on their regular schedule.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-01T18:03:19.762-07:00",
"resolved_inferred": false,
"started_at": "2026-04-01T13:51:30.662-07:00",
"state": "resolved",
"title": "Some devices are unable to upgrade firmware",
"updated_at": "2026-04-01T18:03:19.782-07:00",
"url": "https://stspg.io/mrjk1q908k2x"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-31T16:10:25.621-07:00",
"resolved_inferred": false,
"started_at": "2026-03-31T14:28:15.000-07:00",
"state": "resolved",
"title": "Devices reporting offline & firmware updates failing",
"updated_at": "2026-03-31T16:10:25.640-07:00",
"url": "https://stspg.io/l4tdy5z949k5"
},
{
"body": "Normal behavior for archives has been restored and archives created during this interval should be able to be prepared for download.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-31T12:21:34.254-07:00",
"resolved_inferred": false,
"started_at": "2026-03-31T11:58:02.777-07:00",
"state": "resolved",
"title": "Unable to prepare archives for download",
"updated_at": "2026-03-31T12:21:34.273-07:00",
"url": "https://stspg.io/bzvhy9g5f8ng"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-30T11:12:42.881-07:00",
"resolved_inferred": false,
"started_at": "2026-03-30T09:08:56.552-07:00",
"state": "resolved",
"title": "Issues with uploading footage for Archives.",
"updated_at": "2026-03-30T11:12:42.899-07:00",
"url": "https://stspg.io/gnfgqrx4jmxv"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-26T15:09:58.935-07:00",
"resolved_inferred": false,
"started_at": "2026-03-26T14:45:59.320-07:00",
"state": "resolved",
"title": "Some users are unable to perform AI searches in US-based organizations",
"updated_at": "2026-03-26T15:09:58.950-07:00",
"url": "https://stspg.io/26t6y8vx0td5"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-17T13:00:10.963-07:00",
"resolved_inferred": false,
"started_at": "2026-03-17T12:23:41.272-07:00",
"state": "resolved",
"title": "Issues loading Mailroom Home page on Command",
"updated_at": "2026-03-17T13:00:10.979-07:00",
"url": "https://stspg.io/rwybbj54qjnw"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-16T19:23:05.494-07:00",
"resolved_inferred": false,
"started_at": "2026-03-16T13:35:54.581-07:00",
"state": "resolved",
"title": "Some users are experiencing issues with Access unlocks and user creation",
"updated_at": "2026-03-16T19:23:05.508-07:00",
"url": "https://stspg.io/rvgvtc5xq1rx"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-12T10:13:35.569-07:00",
"resolved_inferred": false,
"started_at": "2026-03-12T09:50:11.807-07:00",
"state": "resolved",
"title": "Alarms page crashing after changes to response levels",
"updated_at": "2026-03-12T10:13:35.590-07:00",
"url": "https://stspg.io/pm7cyjfvlwv4"
},
{
"body": "On March 5, 2026 at 10:23am PT, Verkada experienced a service disruption that affected the Command platform for 40 minutes. During this window some customers may have experienced login issues, poor load times, or temporarily unavailable pages. Device functionality was not impaired although some device telemetry reporting was briefly delayed. Full service was restored on March 5, 2026 at 11:03am PT.\n\nOur monitoring alerted our engineering team to the issue within one minute. A spike of authenticated requests exhausted one of our core service\u2019s capacities. This led to authentication issues and degraded performance in Command. The engineering team mitigated the issue by scaling up the affected service\u2019s capacity. \n\nWe take service reliability seriously and apologize for the disruption to you. We are reviewing and improving our services with increased resilience. Please reach out to us if you have any questions or are experiencing lingering issues.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-05T11:27:24.574-08:00",
"resolved_inferred": false,
"started_at": "2026-03-05T10:23:30.000-08:00",
"state": "postmortem",
"title": "Unable to log into Verkada Command",
"updated_at": "2026-03-11T19:22:08.575-07:00",
"url": "https://stspg.io/b8ywyhst6bzy"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-25T03:12:57.726-08:00",
"resolved_inferred": false,
"started_at": "2026-02-24T06:00:14.923-08:00",
"state": "resolved",
"title": "Cellular Gateways and CR63-E Cameras on Verkada SIM profiles offline",
"updated_at": "2026-02-25T03:12:57.742-08:00",
"url": "https://stspg.io/g7hm62stxks3"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-19T16:50:48.933-08:00",
"resolved_inferred": false,
"started_at": "2026-02-19T13:04:27.466-08:00",
"state": "resolved",
"title": "Unable to add badges to Apple Wallet in Verkada Pass App",
"updated_at": "2026-02-19T16:50:48.948-08:00",
"url": "https://stspg.io/bfpnnsjm6h4g"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-12T15:38:10.816-08:00",
"resolved_inferred": false,
"started_at": "2026-02-12T15:11:12.896-08:00",
"state": "resolved",
"title": "Device management might be broken for adding/deleting devices in command",
"updated_at": "2026-02-12T15:38:10.833-08:00",
"url": "https://stspg.io/7vpl8vq4w1jm"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-14T12:29:13Z",
"resolved_at": "2026-02-12T13:12:57.018-08:00",
"resolved_inferred": false,
"started_at": "2026-02-12T07:10:52.317-08:00",
"state": "resolved",
"title": "New and Classic Alarms LTE Modules having connectivity issues",
"updated_at": "2026-02-12T13:12:57.034-08:00",
"url": "https://stspg.io/g11p7xw83zwv"
}
]
}