{
"vendor": "Vonage API",
"slug": "vonage-api",
"platform": "statuspage",
"status_url": "https://vonageapi.statuspage.io",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-14T12:29:13Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-14T14:05:36.217Z",
"resolved_inferred": false,
"started_at": "2026-09-14T10:29:49.022Z",
"state": "resolved",
"title": "Indonesia SMS - Delivery degradation affecting Domestic Brands towards Smartfren Network",
"updated_at": "2026-09-14T14:05:36.233Z",
"url": "https://stspg.io/70x6mngdhrgy"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-12T12:30:15Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-14T15:42:10.959Z",
"resolved_inferred": false,
"started_at": "2026-09-12T11:01:18.781Z",
"state": "resolved",
"title": "France Silent Authentication - Service degradation affecting the Bouygues Telecom network",
"updated_at": "2026-09-14T15:42:10.973Z",
"url": "https://stspg.io/9vcfthchgmgc"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-11T12:29:42Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-15T05:12:13.000Z",
"resolved_inferred": false,
"started_at": "2026-09-11T11:51:56.106Z",
"state": "resolved",
"title": "Belgium Voice - Degradation towards all network affecting Long Virtual Numbers",
"updated_at": "2026-09-15T05:12:13.015Z",
"url": "https://stspg.io/vv290blghhh3"
},
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"first_seen": "2026-09-10T12:15:40Z",
"impact": "maintenance",
"last_seen": "2026-09-10T12:15:40Z",
"resolved_at": "2026-09-11T12:29:42Z",
"resolved_inferred": true,
"started_at": "2026-09-10T09:30:00.000Z",
"state": "maintenance",
"title": "USA Silent Authentication - Planned maintenance affecting the AT&T network",
"updated_at": "2026-09-10T09:30:08.026Z",
"url": "https://stspg.io/05rcgj7h2wql"
},
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"first_seen": "2026-09-09T12:30:34Z",
"impact": "maintenance",
"last_seen": "2026-09-09T12:30:34Z",
"resolved_at": "2026-09-10T12:15:40Z",
"resolved_inferred": true,
"started_at": "2026-09-09T10:00:00.000Z",
"state": "maintenance",
"title": "Australia Voice - Maintenance affecting Long Virtual Numbers",
"updated_at": "2026-09-09T10:00:07.467Z",
"url": "https://stspg.io/yt6rn0xncmjj"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-09T12:30:34Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-09T14:19:30.330Z",
"resolved_inferred": false,
"started_at": "2026-09-09T08:29:18.802Z",
"state": "resolved",
"title": "Italy SMS - Delivery degradation affecting subset of Italy LVNs",
"updated_at": "2026-09-09T14:19:30.348Z",
"url": "https://stspg.io/ltqytlfbft95"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-09T12:30:34Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-08T21:49:05.723Z",
"resolved_inferred": false,
"started_at": "2026-09-08T19:34:51.862Z",
"state": "resolved",
"title": "USA SMS - Delivery degradation affecting a subset of Short Codes sending towards US Networks",
"updated_at": "2026-09-08T21:49:05.739Z",
"url": "https://stspg.io/gf8hmdntlgrd"
},
{
"body": "Vonage services have been fully restored following today\u2019s service Voice API platform, which began at 7 Sep 2026 15:04:44 UTC. Full resolution has been confirmed effective 7 Sep 2026 16:43:18 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible.\nIf you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/].",
"first_seen": "2026-09-08T12:29:58Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-07T17:13:30.860Z",
"resolved_inferred": false,
"started_at": "2026-09-07T15:40:58.517Z",
"state": "resolved",
"title": "Service issue in Voice API platform",
"updated_at": "2026-09-07T17:13:30.874Z",
"url": "https://stspg.io/0xq443cb31mq"
},
{
"body": "Vonage services have been fully restored following today's service interruption reported by our third-party email provider, which began at 2026-09-04 08:01 UTC. Full resolution has been confirmed effective as of 2026-09-04 13:00 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.",
"first_seen": "2026-09-04T09:06:33Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-04T13:44:52.873Z",
"resolved_inferred": false,
"started_at": "2026-09-04T08:46:04.843Z",
"state": "resolved",
"title": "Issues impacting Verify API Email channel",
"updated_at": "2026-09-04T13:44:52.890Z",
"url": "https://stspg.io/p2wzy1xrwnlw"
},
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "maintenance",
"last_seen": "2026-09-04T07:16:22Z",
"resolved_at": "2026-09-04T08:14:10Z",
"resolved_inferred": true,
"started_at": "2026-09-04T04:00:00.000Z",
"state": "maintenance",
"title": "Canada Silent Authentication - Planned maintenance impacting multiple operators",
"updated_at": "2026-09-04T04:00:07.352Z",
"url": "https://stspg.io/hc4xpcwtrfy6"
},
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "maintenance",
"last_seen": "2026-09-04T10:17:20Z",
"resolved_at": "2026-09-04T11:14:03Z",
"resolved_inferred": true,
"started_at": "2026-09-04T03:00:00.000Z",
"state": "maintenance",
"title": "USA SMS/MMS - Scheduled Maintenance affecting T-Mobile",
"updated_at": "2026-09-04T03:00:08.352Z",
"url": "https://stspg.io/5d77z7kvmbrz"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-08T00:32:04.295Z",
"resolved_inferred": false,
"started_at": "2026-09-03T08:21:37.395Z",
"state": "resolved",
"title": "USA MMS - Delivery latency affecting MMS messages affecting multiple networks",
"updated_at": "2026-09-08T00:32:04.315Z",
"url": "https://stspg.io/2qdl5nnvt93k"
},
{
"body": "Vonage services have been fully restored following an interruption in automated email notification delivery, which began on 2026-08-25. Full resolution has been confirmed effective as of 2026-09-02. \n\nThank you for your patience and understanding as we worked to restore the services.\n\u00a0If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/].",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-02T16:22:15.240Z",
"resolved_inferred": false,
"started_at": "2026-09-02T15:53:31.216Z",
"state": "resolved",
"title": "Email Notification Delivery Issue",
"updated_at": "2026-09-02T16:22:15.258Z",
"url": "https://stspg.io/n71c7vdnj03s"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-02T18:35:16.115Z",
"resolved_inferred": false,
"started_at": "2026-09-02T12:13:38.973Z",
"state": "resolved",
"title": "Thailand SMS - Delivery Degradation of Pre-Registered brands towards all networks",
"updated_at": "2026-09-02T18:35:16.132Z",
"url": "https://stspg.io/v71zbtw09lk7"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-02T13:19:28.973Z",
"resolved_inferred": false,
"started_at": "2026-09-02T09:14:05.233Z",
"state": "resolved",
"title": "Spain SMS - Delivery degradation affecting messages from a subset of LVNs",
"updated_at": "2026-09-02T13:19:28.990Z",
"url": "https://stspg.io/cn49ps3khgtn"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-01T22:41:56.218Z",
"resolved_inferred": false,
"started_at": "2026-09-01T08:34:10.489Z",
"state": "resolved",
"title": "Mexico Voice - calls affecting from/to subset of our Vonage LVNs",
"updated_at": "2026-09-01T22:41:56.234Z",
"url": "https://stspg.io/nv8jywc9d8yq"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-01T13:00:00.224Z",
"resolved_inferred": false,
"started_at": "2026-09-01T03:36:26.000Z",
"state": "resolved",
"title": "USA MMS - Latency affecting MMS messages sent towards AT&T network",
"updated_at": "2026-09-01T13:00:00.241Z",
"url": "https://stspg.io/p3lfmwynxwgf"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-31T20:25:00.502Z",
"resolved_inferred": false,
"started_at": "2026-08-31T17:02:09.000Z",
"state": "resolved",
"title": "USA SMS - Delivery/MT receipt degradation affecting a subset of Short Codes to T-mobile",
"updated_at": "2026-08-31T20:25:00.521Z",
"url": "https://stspg.io/znml26dgsshc"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-31T10:27:20.332Z",
"resolved_inferred": false,
"started_at": "2026-08-29T08:45:44.104Z",
"state": "resolved",
"title": "India - multiple networks - MULTIPLE CHANNEL PROCESSING DEGRADATION",
"updated_at": "2026-08-31T10:27:20.354Z",
"url": "https://stspg.io/4ms77yv1hsmt"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-29T10:26:54.133Z",
"resolved_inferred": false,
"started_at": "2026-08-29T08:26:56.286Z",
"state": "resolved",
"title": "France Silent Authentication - Service degradation affecting Bouygues Telecom",
"updated_at": "2026-08-29T10:26:54.149Z",
"url": "https://stspg.io/2bmq2560bkpy"
},
{
"body": "We have resolved an issue affecting Vonage Voice API in the US West region. Between approximately 19:51 UTC and 19:57 UTC on August 28, 2026, a subset of customers may have experienced intermittent API request failures when making call attempts.\n\nThe issue was caused by a problem with our data center\u2019s Network Load Balancer (NLB) in the US West region. Our engineering team identified and resolved the issue. The overall global traffic impact was minimal.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-28T21:33:14.125Z",
"resolved_inferred": false,
"started_at": "2026-08-28T20:38:56.145Z",
"state": "resolved",
"title": "Voice API Issue in the US Region",
"updated_at": "2026-08-28T21:33:14.139Z",
"url": "https://stspg.io/j89dtdm3bfh3"
},
{
"body": "This incident has been resolved.\n\nWe can confirm that the third-party supplier issue affecting Conversational Connect in the US region has been resolved. \n\nCustomers in the US region may have experienced degraded performance and message dispatch delays. messages were successfully enqueued throughout the incident and no messages were lost.\n\nServices have been fully restored and we are no longer observing any impact.\n\nWe apologise for any inconvenience this may have caused and thank you for your patience.\n\nStart time: 25 Aug 2026, 13:00 UTC\nResolved time: 25 Aug 2026, 15:45 UTC",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-25T16:35:42.867Z",
"resolved_inferred": false,
"started_at": "2026-08-25T15:58:53.493Z",
"state": "resolved",
"title": "Issues impacting Conversational Connect",
"updated_at": "2026-08-25T16:35:42.880Z",
"url": "https://stspg.io/ynrtk2hs7nj7"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-24T13:23:58.582Z",
"resolved_inferred": false,
"started_at": "2026-08-24T10:55:48.915Z",
"state": "resolved",
"title": "USA SMS - Delivery degradation affecting 10DLC messages for all networks",
"updated_at": "2026-08-24T13:23:58.600Z",
"url": "https://stspg.io/d0wh4148jggs"
},
{
"body": "Silent Authentication has been fully restored following today's service interruption reported by our third-party provider, which began at 2026-08-20 16:45:00 UTC. Full resolution of the incident has been confirmed effective 2026-08-20 17:02:00 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-20T18:15:06.465Z",
"resolved_inferred": false,
"started_at": "2026-08-20T18:15:06.401Z",
"state": "resolved",
"title": "Silent Authentication restored",
"updated_at": "2026-08-20T18:15:06.477Z",
"url": "https://stspg.io/4cvqvqqy1n2c"
},
{
"body": "Vonage services have been fully restored following today's service interruption affecting Voice API calls in the Europe East (eu-4) region, which began at 2026-08-20 08:02 UTC. Full resolution has been confirmed effective 2026-08-20 09:52 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "maintenance",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-20T11:24:31.339Z",
"resolved_inferred": false,
"started_at": "2026-08-20T09:24:38.635Z",
"state": "resolved",
"title": "Service issue in Voice API platform in Europe East (eu-4) region",
"updated_at": "2026-08-20T11:24:31.353Z",
"url": "https://stspg.io/vssdwmw1q236"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-20T01:05:21.919Z",
"resolved_inferred": false,
"started_at": "2026-08-19T06:17:22.149Z",
"state": "resolved",
"title": "Belgium SMS - Delivery degradation towards Proximus, Telenet, Base networks",
"updated_at": "2026-08-20T01:05:21.934Z",
"url": "https://stspg.io/hlw4wwsr519m"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-18T13:50:55.391Z",
"resolved_inferred": false,
"started_at": "2026-08-18T10:16:54.570Z",
"state": "resolved",
"title": "United Kingdom SMS - Delivery Degradation towards United Kingdom Lycamobile Network",
"updated_at": "2026-08-18T13:50:55.407Z",
"url": "https://stspg.io/y9dbndkqbtpb"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-16T09:13:39.928Z",
"resolved_inferred": false,
"started_at": "2026-08-16T07:27:14.000Z",
"state": "resolved",
"title": "Australia Voice - Degradation affecting Fixed Line Numbers",
"updated_at": "2026-08-16T09:13:39.945Z",
"url": "https://stspg.io/clrcb3pwwpzb"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-15T23:34:04.068Z",
"resolved_inferred": false,
"started_at": "2026-08-15T15:47:16.180Z",
"state": "resolved",
"title": "United Kingdom SMS - Delivery Degradation towards United Kingdom Lycamobile Network",
"updated_at": "2026-08-15T23:34:04.083Z",
"url": "https://stspg.io/wfgmxxf1y17y"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-14T09:38:21.431Z",
"resolved_inferred": false,
"started_at": "2026-08-14T08:42:16.323Z",
"state": "resolved",
"title": "Sweden SMS - Delivery degradation affecting Telia Sweden",
"updated_at": "2026-08-14T09:38:21.446Z",
"url": "https://stspg.io/44zwt1rpwh9x"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-14T04:24:23.392Z",
"resolved_inferred": false,
"started_at": "2026-08-14T01:43:20.730Z",
"state": "resolved",
"title": "Colombia SMS - Delivery degradation towards Movistar",
"updated_at": "2026-08-14T04:24:23.412Z",
"url": "https://stspg.io/f09gwjpxdfv2"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-15T22:19:44.882Z",
"resolved_inferred": false,
"started_at": "2026-08-13T13:57:11.026Z",
"state": "resolved",
"title": "USA MMS - Latency affecting MMS messages sent towards T-Mobile network",
"updated_at": "2026-08-15T22:19:44.898Z",
"url": "https://stspg.io/5b5mv8050p6f"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-13T11:14:43.785Z",
"resolved_inferred": false,
"started_at": "2026-08-13T09:23:53.877Z",
"state": "resolved",
"title": "France Silent Authentication - Service degradation affecting the Orange network",
"updated_at": "2026-08-13T11:14:43.802Z",
"url": "https://stspg.io/dpyx5xjrqsjk"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-12T11:52:51.395Z",
"resolved_inferred": false,
"started_at": "2026-08-12T05:54:36.872Z",
"state": "resolved",
"title": "Chile SMS - Delivery Degradation towards Entel network",
"updated_at": "2026-08-12T11:52:51.411Z",
"url": "https://stspg.io/97ylfsqtfv9t"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-11T16:19:55.074Z",
"resolved_inferred": false,
"started_at": "2026-08-11T13:39:47.394Z",
"state": "resolved",
"title": "France SMS - Delivery degradation affecting Lebara Network",
"updated_at": "2026-08-11T16:19:55.088Z",
"url": "https://stspg.io/9ylv4q4nmv8w"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-11T23:46:53.663Z",
"resolved_inferred": false,
"started_at": "2026-08-11T12:17:33.326Z",
"state": "resolved",
"title": "Dominican Republic SMS - Delivery Degradation towards Claro",
"updated_at": "2026-08-11T23:46:53.681Z",
"url": "https://stspg.io/yybzb4735gjr"
},
{
"body": "Vonage services have been fully restored following today\u2019s service interruption in the APAC region; established SIP calls are dropped intermittently. This began at 2026-08-10 14:47:00 UTC. Full resolution has been confirmed effective 2026-08-11 02:15:00 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-11T05:23:44.611Z",
"resolved_inferred": false,
"started_at": "2026-08-11T03:39:33.980Z",
"state": "resolved",
"title": "APAC SIP calls intermittent calls drops",
"updated_at": "2026-08-11T05:23:44.632Z",
"url": "https://stspg.io/9x4507jzqb1m"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-10T11:43:33.814Z",
"resolved_inferred": false,
"started_at": "2026-08-09T21:47:57.396Z",
"state": "resolved",
"title": "Philippines SMS - Delivery Degradation affecting Globe Telecom",
"updated_at": "2026-08-10T11:43:33.835Z",
"url": "https://stspg.io/1dqvmhgcqc6q"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-07T12:05:11.084Z",
"resolved_inferred": false,
"started_at": "2026-08-07T09:23:37.289Z",
"state": "resolved",
"title": "Kenya SMS - Delivery degradation towards Safaricom network",
"updated_at": "2026-08-07T12:05:11.101Z",
"url": "https://stspg.io/wyphyvjwfmv1"
},
{
"body": "Vonage services have been fully restored following today's service interruption affecting SMS Delivery Receipts (DLRs) in our EU region, which began at 2026-08-06 12:49:00 UTC. During this time, customers using the HTTP API may have experienced delayed delivery receipts originating in the EU region. Full resolution has been confirmed effective 2026-08-06 13:08:00 UTC\n\nThank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://api.support.vonage.com",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-06T14:03:15.159Z",
"resolved_inferred": false,
"started_at": "2026-08-06T14:03:15.107Z",
"state": "resolved",
"title": "SMS Delivery Receipts Delayed - EU Region",
"updated_at": "2026-08-06T14:03:15.170Z",
"url": "https://stspg.io/4rdw6rmqbtqy"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-06T05:34:30.113Z",
"resolved_inferred": false,
"started_at": "2026-08-06T02:42:45.699Z",
"state": "resolved",
"title": "Germany SMS - Delivery degradation towards Telefonica Germany",
"updated_at": "2026-08-06T05:34:30.131Z",
"url": "https://stspg.io/s10f0qxqg2v9"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-05T18:13:50.064Z",
"resolved_inferred": false,
"started_at": "2026-08-05T15:44:28.256Z",
"state": "resolved",
"title": "USA SMS - Delivery Degradation affecting US Short code",
"updated_at": "2026-08-05T18:13:50.078Z",
"url": "https://stspg.io/m4b7t6x79fvs"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-06T16:35:55.474Z",
"resolved_inferred": false,
"started_at": "2026-08-05T15:24:08.430Z",
"state": "resolved",
"title": "France SMS - Delivery degradation affecting Lycamobile Network",
"updated_at": "2026-08-06T16:35:55.493Z",
"url": "https://stspg.io/nplp436ypsjw"
},
{
"body": "Vonage services have been fully restored following the service interruption on the Application Linking/unlinking feature for your WhatsApp external accounts, which began at 2026-08-04 13:18 UTC. \nFull resolution has been confirmed effective 2026-08-05 12:48 UTC.\nThank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-05T14:34:08.416Z",
"resolved_inferred": false,
"started_at": "2026-08-05T11:00:41.813Z",
"state": "resolved",
"title": "Application linking/unlinking issues with WhatsApp External accounts in Vonage dashboard",
"updated_at": "2026-08-05T14:34:08.432Z",
"url": "https://stspg.io/35lbjqtb4vfy"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-04T17:35:45.950Z",
"resolved_inferred": false,
"started_at": "2026-08-04T06:55:36.016Z",
"state": "resolved",
"title": "Bolivia SMS - Delivery Degradation towards Viva network",
"updated_at": "2026-08-04T17:35:45.966Z",
"url": "https://stspg.io/yt2qtn1n80gs"
},
{
"body": "Vonage services have been fully restored following today's service interruption in RCS message opt-out requests via the Channel Manager API, which began at 2026-07-30 06:30:00 UTC. Full resolution has been confirmed effective 2026-07-30 08:08:00 UTC\n\nThank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-30T15:51:00.682Z",
"resolved_inferred": false,
"started_at": "2026-07-30T10:35:13.000Z",
"state": "resolved",
"title": "Channel Manager API for RCS Message Opt-Out Disruption",
"updated_at": "2026-07-30T15:51:00.697Z",
"url": "https://stspg.io/7wyg56rwjvc7"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-30T17:59:08.099Z",
"resolved_inferred": false,
"started_at": "2026-07-30T06:59:34.381Z",
"state": "resolved",
"title": "Honduras SMS - Delivery degradation towards Tigo network",
"updated_at": "2026-07-30T17:59:08.118Z",
"url": "https://stspg.io/294l75305g8d"
},
{
"body": "Between 06:12 to 07:12 (UTC) on the 30th of July 2026, we have observed SMS delivery degradation affecting Domestic brands towards Indonesia Smartfren network. This incident has been resolved. \n\nIf you have any questions, please contact api.support.vonage.com",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-30T08:11:00.000Z",
"resolved_inferred": false,
"started_at": "2026-07-29T22:00:00.000Z",
"state": "resolved",
"title": "Indonesia SMS - Delivery Degradation affecting Domestic Brands towards Smartfren network",
"updated_at": "2026-07-30T08:11:58.024Z",
"url": "https://stspg.io/99rcmp0jy4q2"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-29T15:45:00.585Z",
"resolved_inferred": false,
"started_at": "2026-07-29T13:59:01.035Z",
"state": "resolved",
"title": "Italy SMS - Delivery degradation towards Italy Fastweb",
"updated_at": "2026-07-29T15:45:00.601Z",
"url": "https://stspg.io/dp0h7f4lr00f"
},
{
"body": "Vonage services have been fully restored following today's service interruption to the Verify V2 email channel, which began at 2026-07-29 06:10 UTC. Full resolution has been confirmed by our third-party provider effective 2026-07-29 07:35 UTC.\n\nThank you for your patience and understanding as we worked with our third-party provider to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-29T09:25:21.830Z",
"resolved_inferred": false,
"started_at": "2026-07-29T09:25:21.774Z",
"state": "resolved",
"title": "Verify V2 Email Channel Issue",
"updated_at": "2026-07-29T09:25:21.841Z",
"url": "https://stspg.io/ss57bzm7n5tw"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-28T04:24:53.634Z",
"resolved_inferred": false,
"started_at": "2026-07-28T02:05:15.958Z",
"state": "resolved",
"title": "Israel SMS - Delivery degradation affecting Partner",
"updated_at": "2026-07-28T04:24:53.647Z",
"url": "https://stspg.io/gxvsjvyhd9zz"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-26T08:28:47.573Z",
"resolved_inferred": false,
"started_at": "2026-07-26T05:29:53.127Z",
"state": "resolved",
"title": "United Kingdom SMS - Delivery degradation affecting Lycamobile UK",
"updated_at": "2026-07-26T08:28:47.587Z",
"url": "https://stspg.io/30lvs9ym74cv"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-13T12:30:53Z",
"resolved_at": "2026-07-25T06:42:11.439Z",
"resolved_inferred": false,
"started_at": "2026-07-25T03:57:08.643Z",
"state": "resolved",
"title": "Brazil SMS - Delivery degradation affecting Claro Brazil",
"updated_at": "2026-07-25T06:42:11.452Z",
"url": "https://stspg.io/2znjwww333k6"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-25T08:31:25.443Z",
"resolved_inferred": false,
"started_at": "2026-07-25T03:38:36.066Z",
"state": "resolved",
"title": "USA SMS - Delivery Degradation affecting traffic towards AT&T",
"updated_at": "2026-07-25T08:31:25.460Z",
"url": "https://stspg.io/bgk7wrmx8nx7"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-27T00:43:39.745Z",
"resolved_inferred": false,
"started_at": "2026-07-24T21:54:26.289Z",
"state": "resolved",
"title": "Guatemala SMS - Delivery Degradation towards Claro",
"updated_at": "2026-07-27T00:43:39.762Z",
"url": "https://stspg.io/dyyn81d3dpwm"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-11T12:29:42Z",
"resolved_at": "2026-07-24T20:27:46.386Z",
"resolved_inferred": false,
"started_at": "2026-07-24T17:48:18.236Z",
"state": "resolved",
"title": "Hungary SMS - Delivery Degradation towards Telenor",
"updated_at": "2026-07-24T20:27:46.406Z",
"url": "https://stspg.io/rj27xww3855s"
},
{
"body": "Vonage services have been fully restored following today\u2019s service interruption, which began at 2026-07-24 10:56 UTC. Full resolution has been confirmed effective 11:14 UTC, with a minor recurrence observed at 11:55 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-08T12:29:58Z",
"resolved_at": "2026-07-24T14:13:11.440Z",
"resolved_inferred": false,
"started_at": "2026-07-24T11:19:17.309Z",
"state": "resolved",
"title": "Service issue in Oregon Data Center (US4)",
"updated_at": "2026-07-24T14:13:11.455Z",
"url": "https://stspg.io/wp0plx4wkppz"
},
{
"body": "Vonage services have been fully restored following today's API Platform- Media Service issue, and this only impacted the Download API, which began at 2026-07-24 3:14 UTC. Full resolution has been confirmed effective 2026-07-24 7:54 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-08T12:29:58Z",
"resolved_at": "2026-07-24T10:59:55.422Z",
"resolved_inferred": false,
"started_at": "2026-07-24T08:26:33.615Z",
"state": "resolved",
"title": "API Platform- Media Service Issue",
"updated_at": "2026-07-24T10:59:55.442Z",
"url": "https://stspg.io/v75l6bk2zn2h"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-10T12:15:40Z",
"resolved_at": "2026-07-24T16:15:57.405Z",
"resolved_inferred": false,
"started_at": "2026-07-24T07:51:57.936Z",
"state": "resolved",
"title": "Honduras SMS - Delivery degradation towards Tigo network",
"updated_at": "2026-07-24T16:15:57.420Z",
"url": "https://stspg.io/yrfrgqdvympt"
},
{
"body": "Vonage services have been fully restored following today\u2019s service interruption, which began around [2026-07-23 00:25:00] UTC. Full resolution has been confirmed effective [2026-07-23 10:12:00] UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible.\nIf you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-07T12:26:33Z",
"resolved_at": "2026-07-23T12:34:33.225Z",
"resolved_inferred": false,
"started_at": "2026-07-23T06:10:28.592Z",
"state": "resolved",
"title": "Login Issue impacting Vonage API Dashboard",
"updated_at": "2026-07-23T12:34:33.240Z",
"url": "https://stspg.io/f13q00jbsjh8"
},
{
"body": "An Advanced Firewall Control (TURN) server, and SIP Interconnect server, were in an unstable state in US EAST region from 2026-07-22 13:37:00 UTC to 2026-07-22 13:38:00 UTC. \n\nSome customers may have experienced failures, like media stream disconnection, during this period if they run across this server. The faulty instances were detected and removed from rotation.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-04T08:33:09Z",
"resolved_at": "2026-07-22T15:11:30.838Z",
"resolved_inferred": false,
"started_at": "2026-07-22T14:53:54.228Z",
"state": "resolved",
"title": "Issue with\u00a0Media and SIP Interconnect services in US East Region",
"updated_at": "2026-07-22T15:11:30.854Z",
"url": "https://stspg.io/xlp1kldszs1y"
}
]
}