{
"vendor": "Vonage",
"slug": "vonage",
"platform": "statuspage",
"status_url": "https://vcc.statuspage.io",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "partial",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "Following an outage reported by Salesforce, we are monitoring the impact on Vonage services. We are working closely with the Salesforce team as they work to resolve the issue.  \n\nWe'll continue to provide further updates within 3 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-16T12:28:20Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-09-16T10:00:11.436+01:00",
"state": "investigating",
"title": "IR27430 - System Maintenance failure responses from Salesforce",
"updated_at": "2026-09-16T11:06:06.238+01:00",
"url": "https://stspg.io/k4hfgfywxnjr"
},
{
"body": "We continue to work to resolve the issue that may be impacting WebRTC calls in the EMEA region. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-16T12:28:20Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-09-16T09:37:42.019+01:00",
"state": "investigating",
"title": "IR27429 - WebRTC degraded performance in EMEA region",
"updated_at": "2026-09-16T13:17:00.486+01:00",
"url": "https://stspg.io/65mkxgfjgtr8"
},
{
"body": "Vonage services have been fully restored following today\u2019s service interruption, which began at 2026-09-14 13:00 UTC (23:00 AEST). Full resolution has been confirmed effective as of 2026-09-15 06:10 UTC (16:10 AEST) . Thank you for your patience and understanding as we worked to restore services as quickly as possible.\n\nIf you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-15T12:28:18Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-15T07:13:27.000+01:00",
"resolved_inferred": false,
"started_at": "2026-09-15T05:54:08.741+01:00",
"state": "resolved",
"title": "IR27426 - Historical Analytics - problems with downloading reports",
"updated_at": "2026-09-15T08:20:01.865+01:00",
"url": "https://stspg.io/y5jd28t0dv9y"
},
{
"body": "Vonage services have been fully restored following today\u2019s service problems, which began at 2026-09-08 13:10 UTC. Full resolution has been confirmed effective as of 2026-09-08 18:30 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible.\n\nIf you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-09T12:30:34Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-08T21:39:09.967+01:00",
"resolved_inferred": false,
"started_at": "2026-09-08T18:26:21.521+01:00",
"state": "resolved",
"title": "IR27424 - Agent Workspace and Historical Analytics user interface problems",
"updated_at": "2026-09-08T21:39:09.982+01:00",
"url": "https://stspg.io/2dhkwbkk36cc"
},
{
"body": "Vonage services have been fully restored following today\u2019s service interruption, which began at 2026-09-04 08:01 UTC. Full resolution has been confirmed effective 2026-09-04 13:37 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.\n If you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T10:17:20Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-04T15:25:33.810+01:00",
"resolved_inferred": false,
"started_at": "2026-09-04T10:21:01.003+01:00",
"state": "resolved",
"title": "IR27423 - 2FA verification emails are not getting through",
"updated_at": "2026-09-04T15:25:33.829+01:00",
"url": "https://stspg.io/d298z1dxp4sg"
},
{
"body": "Vonage services have been fully restored following today\u2019s service interruption, which began at 2026-09-04 07:07 UTC. Full resolution has been confirmed effective as of 2026-09-04 10:14 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible.\n If you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T08:27:10Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-04T11:17:52.414+01:00",
"resolved_inferred": false,
"started_at": "2026-09-04T09:26:57.000+01:00",
"state": "resolved",
"title": "IR27422 - Insights and Stats API problems",
"updated_at": "2026-09-04T11:17:52.432+01:00",
"url": "https://stspg.io/zc1qt4qtw4j8"
},
{
"body": "Vonage services have been fully restored following today's service interruption, which began at 2026-08-20 08:14 UTC. Full resolution has been confirmed effective 2026-08-20 08:49 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact [ https://www.vonage.com/support/]",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-20T11:49:54.556+01:00",
"resolved_inferred": false,
"started_at": "2026-08-20T10:23:48.055+01:00",
"state": "resolved",
"title": "IR27416 - Calls dropping / One way audio in EMEA",
"updated_at": "2026-08-28T13:18:34.310+01:00",
"url": "https://stspg.io/cq1tng1xxwm2"
},
{
"body": "Vonage services have been fully restored following today\u2019s service interruption, which began at 2026-08-10 15:35 UTC. Full resolution has been confirmed effective 2026-08-11 3:15 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.\nIf you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-11T09:06:25.000+01:00",
"resolved_inferred": false,
"started_at": "2026-08-11T01:26:07.294+01:00",
"state": "resolved",
"title": "IR27412 - Reported issues with calls dropping in APAC",
"updated_at": "2026-08-11T12:58:52.921+01:00",
"url": "https://stspg.io/7jlhm5rzxj7v"
},
{
"body": "Vonage services have been fully restored following the PCIPal payment sessions service outage, which began at 2026-08-07 7:57 UTC. Full resolution has been confirmed effective 2026-08-07 12:10 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.\n\nIf you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-07T13:40:39.812+01:00",
"resolved_inferred": false,
"started_at": "2026-08-07T10:21:01.899+01:00",
"state": "resolved",
"title": "IR27409 - Problems with PCI Pal payment sessions in EMEA and APAC regions",
"updated_at": "2026-08-07T13:40:39.831+01:00",
"url": "https://stspg.io/9v4v256ms8gf"
},
{
"body": "We have a confirmation that the issue with Historical Analytics is now resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-04T14:05:55.070+01:00",
"resolved_inferred": false,
"started_at": "2026-08-04T13:36:21.645+01:00",
"state": "resolved",
"title": "IR27407 - Historical Analytics Scheduled Deliveries issue",
"updated_at": "2026-08-04T14:05:55.081+01:00",
"url": "https://stspg.io/qt06mf8g363x"
},
{
"body": "Vonage services have been fully restored following today\u2019s service outage, which began at 2026-07-29 13:40 UTC. Full resolution has been confirmed effective  2026-07-29 14:09 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-29T21:49:53.728+01:00",
"resolved_inferred": false,
"started_at": "2026-07-29T15:01:07.248+01:00",
"state": "resolved",
"title": "IR27404 - problems with Virtual Assistant",
"updated_at": "2026-07-29T21:49:53.748+01:00",
"url": "https://stspg.io/5s6ghnd5h8hj"
},
{
"body": "Vonage services have been fully restored following today\u2019s service interruption, which began at 2026-07-24 08:06 UTC. Full resolution has been confirmed effective 2026-07-24 09:17 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.\n If you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-24T16:11:09.360+01:00",
"resolved_inferred": false,
"started_at": "2026-07-24T10:53:26.399+01:00",
"state": "resolved",
"title": "IR27399 - problems with Virtual Assistant",
"updated_at": "2026-07-24T16:11:09.377+01:00",
"url": "https://stspg.io/zkjz452p5h7y"
},
{
"body": "Vonage services have been fully restored following today\u2019s service outage reported by GTT, which began at 2026-07-23 09:44:28 UTC. Full resolution of the incident has been confirmed by GTT effective 2026-07-23 14:25 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with GTT to restore services as quickly as possible.\n If you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-23T18:56:58.960+01:00",
"resolved_inferred": false,
"started_at": "2026-07-23T12:49:14.098+01:00",
"state": "resolved",
"title": "IR27398 - Problems with calls routed over GTT SBCs in EMEA region",
"updated_at": "2026-07-23T18:56:58.974+01:00",
"url": "https://stspg.io/sjsdw59vxjlh"
},
{
"body": "Vonage services have been fully restored following today\u2019s service outage, which began at 2026-07-09 03:33 AM UTC. Full resolution has been confirmed effective 2026-07-09 07:20 AM UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.\n\nIf you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-09T12:51:01.667+01:00",
"resolved_inferred": false,
"started_at": "2026-07-09T07:42:57.758+01:00",
"state": "resolved",
"title": "IR27389 - Problems with inbound calls to some US lines in NAM region",
"updated_at": "2026-07-09T12:51:01.683+01:00",
"url": "https://stspg.io/sfmcp4w78hgv"
},
{
"body": "Vonage services have been fully restored following today's service outage reported by our third party, which began at 2026-07-06 11:06 UTC. Full resolution of the incident has been confirmed by third party effective 2026-07-06 14:42 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible.\n If you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-06T17:35:36.795+01:00",
"resolved_inferred": false,
"started_at": "2026-07-06T15:28:29.250+01:00",
"state": "resolved",
"title": "IR27386 - Issues with inbound calls to Swedish lines",
"updated_at": "2026-07-06T17:35:36.809+01:00",
"url": "https://stspg.io/yx0w8yzfb4rz"
},
{
"body": "Vonage services have been fully restored following today's service outage reported by our third party, which began at 2026-07-02 08:51 UTC. Full resolution of the incident has been confirmed by third party effective 2026-07-02 15:45 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible.\n If you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-03T12:12:38.188+01:00",
"resolved_inferred": false,
"started_at": "2026-07-02T11:56:31.338+01:00",
"state": "resolved",
"title": "IR27382 - problems with inbound calls to UK lines in EMEA region",
"updated_at": "2026-07-03T12:12:38.208+01:00",
"url": "https://stspg.io/v4b9hl7ts5sg"
},
{
"body": "Vonage services have been fully restored following today\u2019s service interruption, which began at 2026-07-01 10:45 UTC. Full resolution has been confirmed effective 2026-07-02 06:52 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.\n If you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-02T10:27:16.844+01:00",
"resolved_inferred": false,
"started_at": "2026-07-02T06:11:47.070+01:00",
"state": "resolved",
"title": "IR27384 - Issues with DTMF tones when using WebRTC",
"updated_at": "2026-07-02T10:27:16.862+01:00",
"url": "https://stspg.io/905wnw8sfrzl"
},
{
"body": "Vonage services have been fully restored following today\u2019s service outage reported by our third party carrier, which began around 2026-07-01 9:00 AM UTC. Full resolution of the incident has been confirmed effective 2026-07-01 14:45 PM UTC. Thank you for your patience and understanding as we worked with the carrier to restore services as quickly as possible. If you have any questions, please contact  https://www.vonage.com/support/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-01T20:25:32.608+01:00",
"resolved_inferred": false,
"started_at": "2026-07-01T17:00:11.980+01:00",
"state": "resolved",
"title": "IR27382 - problems with inbound calls to UK lines in EMEA region",
"updated_at": "2026-07-01T20:25:32.625+01:00",
"url": "https://stspg.io/vwt8cw2p2092"
},
{
"body": "Vonage services have been fully restored following today\u2019s service interruption, which began at 2026-06-30 19:56 UTC. Full resolution has been confirmed effective 2026-06-30 20:15 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.\nIf you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-01T13:22:55.944+01:00",
"resolved_inferred": false,
"started_at": "2026-06-30T19:35:07.691+01:00",
"state": "resolved",
"title": "IR27381 - Intelligent Workspace - problems with initiating digital interactions",
"updated_at": "2026-07-01T13:22:55.959+01:00",
"url": "https://stspg.io/8jzptll2f43x"
},
{
"body": "Vonage services have been fully restored following today\u2019s service interruption reported by our third party, which began at 2026-06-26 3:14 UTC. Full resolution of the incident has been confirmed by our third party effective 2026-06-27 00:08 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible.\nIf you have any questions, please contact https://www.vonage.com/support/\n\nUPDATE: \n\nSalesforce team has now published more information relating to the incident on their platform. For full transparency, we encourage you to review the official incident details and timeline, which are available on the Salesforce Trust Status page:\n\nIncident Reference: https://status.salesforce.com/incidents/20004168\n\nThis page contains all publicly available information regarding the incident, including status updates and resolution details. Should you have any further questions or require additional clarification, please do not hesitate to reach out \u2014 we are happy to assist.\n\nWe appreciate your understanding and continued partnership.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-29T06:11:27.000+01:00",
"resolved_inferred": false,
"started_at": "2026-06-26T13:54:02.985+01:00",
"state": "resolved",
"title": "IR27380 - Omnichannel connectivity problems",
"updated_at": "2026-06-29T22:14:28.378+01:00",
"url": "https://stspg.io/62jffgvwxp8t"
},
{
"body": "Vonage services have been fully restored following today\u2019s service interruption reported by our third-party carrier, which began at 2026-06-19 11:27 UTC. Full resolution of the incident has been confirmed effective 2026-06-19 18:37 UTC. Thank you for your patience and understanding as we worked with the carriers to restore services as quickly as possible.  If you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-19T20:54:07.345+01:00",
"resolved_inferred": false,
"started_at": "2026-06-19T13:08:04.910+01:00",
"state": "resolved",
"title": "IR27376 - Issues with calls to Czech Republic destinations",
"updated_at": "2026-06-19T20:54:07.364+01:00",
"url": "https://stspg.io/zf0vz9225bb9"
},
{
"body": "Vonage services have been fully restored following today\u2019s service [outage/interruption], which began at 2026-06-14 12:30 UTC. Full resolution has been confirmed effective  2026-06-14 17:06 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.\n\nIf you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-16T19:19:49.975+01:00",
"resolved_inferred": false,
"started_at": "2026-06-16T18:02:27.266+01:00",
"state": "resolved",
"title": "IR27373 - Problems with data transfer from Virtual Assistant to VCC",
"updated_at": "2026-06-16T19:19:49.994+01:00",
"url": "https://stspg.io/83mk8ql5nn9f"
},
{
"body": "Vonage services have been fully restored following Thursday\u2019s AI Studio service interruption, which began at 2026-05-19 18:24 UTC. Full resolution has been confirmed effective 2026-06-15 10:07 UTC. You will receive a formal RFO within 5 business days. Thank you for your patience and understanding as we worked to restore services as quickly as possible.\nIf you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-16T16:27:27.468+01:00",
"resolved_inferred": false,
"started_at": "2026-06-12T16:51:07.981+01:00",
"state": "resolved",
"title": "IR27368 - AI Studio issues",
"updated_at": "2026-06-16T16:27:27.487+01:00",
"url": "https://stspg.io/0k3dhpj6xpqj"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-11T21:40:03.127+01:00",
"resolved_inferred": false,
"started_at": "2026-06-09T17:29:49.453+01:00",
"state": "resolved",
"title": "IR27368 - AI Studio issues",
"updated_at": "2026-06-11T21:40:03.141+01:00",
"url": "https://stspg.io/bbr456hb8w07"
},
{
"body": "Vonage services have been fully restored following Real-Time Analytics Dashboards service interruption, which began at 2026-06-08 21:11 UTC. Full resolution has been confirmed effective 2026-06-09 18:36 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.\nIf you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-11T18:45:50.929+01:00",
"resolved_inferred": false,
"started_at": "2026-06-08T23:58:02.927+01:00",
"state": "resolved",
"title": "IR27366 - Real-time dashboards performance",
"updated_at": "2026-06-11T18:45:50.950+01:00",
"url": "https://stspg.io/wn7p0k3p481g"
},
{
"body": "Vonage services have been fully restored following today\u2019s Canadian inbound voice service outage. Full resolution has been confirmed effective 2026-06-03 21:20 UTC. You will receive a formal RFO within 5 business days. Thank you for your patience and understanding as we worked to restore services as quickly as possible.\n\nIf you have any questions, please contact https://www.vonage.com/support/]",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-03T22:24:30.980+01:00",
"resolved_inferred": false,
"started_at": "2026-06-03T18:20:01.729+01:00",
"state": "resolved",
"title": "IR27361 - Inbound calls to specific Canadian numbers failing",
"updated_at": "2026-06-03T22:24:30.997+01:00",
"url": "https://stspg.io/fvzrzjh6s3yr"
},
{
"body": "Vonage services have been fully restored following today\u2019s service interruption impacting your Salesforce integrations, which began at 2026-06-01 9:50 UTC. Full resolution has been confirmed effective 2026-06-01 12:06 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.\n\nIf you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-01T16:57:12.367+01:00",
"resolved_inferred": false,
"started_at": "2026-06-01T11:21:18.662+01:00",
"state": "resolved",
"title": "IR27357 - Potential disconnection between a small subset of Salesforce orgs and VCC accounts",
"updated_at": "2026-06-01T16:57:12.380+01:00",
"url": "https://stspg.io/rc3w165md6j5"
},
{
"body": "Vonage services have been fully restored following today's service interruption, which began at 2026-05-18 00:00:00 UTC. Full resolution has been confirmed effective 2026-05-28 11:43:00 UTC.\n\nThe issue was impacting your Vonage Contact Center Salesforce integration, specifically Call Talk Time and Call Ring Time fields on Salesforce Tasks displaying as 0.\n\nYou will receive a formal RFO.\n\nThank you for your patience and understanding as we worked to restore services as quickly as possible.\n\nIf you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-28T17:45:26.469+01:00",
"resolved_inferred": false,
"started_at": "2026-05-28T16:32:00.428+01:00",
"state": "resolved",
"title": "IR27352 - VCC \u2013 Salesforce Task Call Time Fields Displaying Incorrectly",
"updated_at": "2026-05-28T17:45:26.490+01:00",
"url": "https://stspg.io/d4glk93k7blh"
},
{
"body": "Vonage services have been fully restored following today\u2019s service interruption, which began at 2026-05-26 07:30 UTC. Full resolution has been confirmed effective 2026-05-26 08:30 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.\n\nIf you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-26T09:40:10.134+01:00",
"resolved_inferred": false,
"started_at": "2026-05-26T09:08:20.912+01:00",
"state": "resolved",
"title": "IR27347 - Problems with sending emails via AI Studio flows",
"updated_at": "2026-05-26T09:54:11.022+01:00",
"url": "https://stspg.io/2kmmtyftlfzh"
},
{
"body": "On 22 May 2026, between approximately 17:22 UTC and 18:44 UTC, Vonage Contact Center customers in the United States experienced a significant degradation of voice services. Customers experienced call timeouts, call failures, and difficulty connecting to voice services. Our engineering teams identified the issue and immediately rerouted affected traffic to an alternative data centre to restore service. Full service recovery was confirmed at 18:44 UTC.\n\nAll voice services in the NAM region have been fully restored. We are conducting a post-incident review and will share a formal Incident Report once complete.\n\nWe sincerely apologise for the disruption this incident caused to your operations. If you are continuing to experience any issues, please contact us via https://www.vonage.com/support/.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-22T18:00:00.000+01:00",
"resolved_inferred": false,
"started_at": "2026-05-22T18:00:00.000+01:00",
"state": "resolved",
"title": "IR27346 - Voice service degradation and call failures in NAM region",
"updated_at": "2026-05-27T20:32:26.770+01:00",
"url": "https://stspg.io/82kxrwlb953w"
},
{
"body": "Vonage services have been fully restored following the PCIPal payment sessions service outage, which began at 2026-05-22 14:32 UTC. Full resolution has been confirmed effective 2026-05-22 17:20 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.\n\nIf you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-29T12:28:49.975+01:00",
"resolved_inferred": false,
"started_at": "2026-05-22T16:07:03.075+01:00",
"state": "resolved",
"title": "IR27345 - Problems with PCIPal payment sessions in EMEA region",
"updated_at": "2026-05-29T12:28:49.989+01:00",
"url": "https://stspg.io/001253ncn0gb"
},
{
"body": "Vonage services have been fully restored following today\u2019s service interruption, which began at 2026-05-19 15:04 UTC. Full resolution has been confirmed effective 2026-05-19 15:11 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-19T18:00:16.656+01:00",
"resolved_inferred": false,
"started_at": "2026-05-19T16:36:50.141+01:00",
"state": "resolved",
"title": "IR27341 - WebRTC connectivity issues in NAM region",
"updated_at": "2026-05-19T18:00:16.674+01:00",
"url": "https://stspg.io/x1xqvmqj1qwg"
},
{
"body": "Vonage services have been fully restored following yesterday\u2019s service interruption, which began at 2026-05-19 11:40 UTC. Full resolution has been confirmed effective 2026-05-19 12:45 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.\n\nIf you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-20T14:49:45.336+01:00",
"resolved_inferred": false,
"started_at": "2026-05-19T14:03:10.607+01:00",
"state": "resolved",
"title": "IR27339 - Degraded performance for some VCC services in EMEA region",
"updated_at": "2026-05-20T14:49:45.355+01:00",
"url": "https://stspg.io/vv5jmp0w17vk"
},
{
"body": "Vonage services have been fully restored following today\u2019s service disruption, which began at 2026-05-06T17:45 UTC. Full resolution has been confirmed effective 2026-05-06T20:18  UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.\nIf you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-06T21:53:37.076+01:00",
"resolved_inferred": false,
"started_at": "2026-05-06T19:05:04.685+01:00",
"state": "resolved",
"title": "IR27330 - ContactPad recent calls not showing correctly - NAM",
"updated_at": "2026-05-06T21:53:37.092+01:00",
"url": "https://stspg.io/74v5628kw5md"
},
{
"body": "Vonage services have been fully restored following Friday\u2019s service interruption, which began at 2026-05-01 8:57 AM UTC. Full resolution has been confirmed effective 2026-05-01 9:57 AM UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.\n If you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-04T05:46:56.546+01:00",
"resolved_inferred": false,
"started_at": "2026-05-01T10:55:10.727+01:00",
"state": "resolved",
"title": "IR27324 - Delayed dashboards on EMEA",
"updated_at": "2026-05-04T05:46:56.564+01:00",
"url": "https://stspg.io/97g7r1vrpp5w"
},
{
"body": "Vonage services have been fully restored following the service interruption, which began on 2026-04-23. Full resolution has been confirmed effective 2026-04-30. Thank you for your patience and understanding as we worked to restore services as quickly as possible. \n\nIf you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-18T15:23:50.354+01:00",
"resolved_inferred": false,
"started_at": "2026-04-30T12:32:22.564+01:00",
"state": "resolved",
"title": "IR27323 - Outbound calls not connecting to South African numbers",
"updated_at": "2026-05-18T15:23:50.370+01:00",
"url": "https://stspg.io/qbw82hzdjpsg"
},
{
"body": "Vonage services have been fully restored following today\u2019s service interruption, which began at 2026-04-23 11:29 UTC. Full resolution has been confirmed effective 2026-04-23 13:30 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.\n\n If you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-23T16:35:18.736+01:00",
"resolved_inferred": false,
"started_at": "2026-04-23T13:37:53.008+01:00",
"state": "resolved",
"title": "IR27317 - Degraded experience on Agent Workspace in NAM region",
"updated_at": "2026-04-23T16:35:18.754+01:00",
"url": "https://stspg.io/f9f9mp8h2965"
},
{
"body": "Vonage services have been fully restored following today\u2019s service interruption. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.\nIf you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-22T13:52:33.476+01:00",
"resolved_inferred": false,
"started_at": "2026-04-22T12:24:32.338+01:00",
"state": "resolved",
"title": "IR27315 - Agent presence issues",
"updated_at": "2026-04-22T13:52:33.494+01:00",
"url": "https://stspg.io/r1q4mlmxr03j"
},
{
"body": "This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-16T13:18:06.305+01:00",
"resolved_inferred": false,
"started_at": "2026-04-15T15:21:41.462+01:00",
"state": "resolved",
"title": "IR27311 - France to France calls not connecting intermittently",
"updated_at": "2026-04-16T13:18:06.325+01:00",
"url": "https://stspg.io/f7l8cx66n63b"
},
{
"body": "Vonage services have been fully restored following today\u2019s service interruption, which began at 2026-04-14 1:02 PM UTC. Full resolution has been confirmed effective 2026-04-14 1:43 PM UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.  If you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-14T16:49:40.778+01:00",
"resolved_inferred": false,
"started_at": "2026-04-14T16:49:40.734+01:00",
"state": "resolved",
"title": "IR27307 - Calls disconnecting",
"updated_at": "2026-04-14T16:49:40.787+01:00",
"url": "https://stspg.io/xpg7pv2fqrj7"
},
{
"body": "Vonage services have been fully restored following today\u2019s service interruption, which began at 2026-04-14 6:23 AM UTC. Full resolution has been confirmed effective 2026-04-14 10:02 AM UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-14T13:16:12.549+01:00",
"resolved_inferred": false,
"started_at": "2026-04-14T10:59:10.586+01:00",
"state": "resolved",
"title": "IR27305 - Dynamic audio announcements failing",
"updated_at": "2026-04-14T13:16:12.564+01:00",
"url": "https://stspg.io/9kcvhj9t8ck5"
},
{
"body": "Vonage services have been fully restored following today\u2019s service interruption, which began at 2026-04-13 6:29 PM UTC. Full resolution has been confirmed effective 2026-04-13 7:02 PM UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-13T21:09:46.512+01:00",
"resolved_inferred": false,
"started_at": "2026-04-13T20:19:02.074+01:00",
"state": "resolved",
"title": "IR27303 - Degraded performance for Intelligent Workspace in NAM region",
"updated_at": "2026-04-13T21:09:46.526+01:00",
"url": "https://stspg.io/bqgm46kxk71v"
},
{
"body": "Vonage services have been fully restored following today\u2019s service interruption, which began at 2026-04-09 12:05 PM UTC. Full resolution has been confirmed effective 2026-04-09 12:30 PM UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.\nIf you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-10T11:49:28.197+01:00",
"resolved_inferred": false,
"started_at": "2026-04-09T14:11:09.625+01:00",
"state": "resolved",
"title": "IR27300 - Degraded performance for Intelligent Workspace in EMEA region",
"updated_at": "2026-04-10T11:49:28.213+01:00",
"url": "https://stspg.io/s9gth7qkgv41"
},
{
"body": "Vonage services have been fully restored following today\u2019s service interruption, which began at 2026-04-07 16:39:00 UTC. Full resolution has been confirmed effective 2026-04-07 16:51:50 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.\n\nIf you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-07T20:15:04.697+01:00",
"resolved_inferred": false,
"started_at": "2026-04-07T18:16:33.451+01:00",
"state": "resolved",
"title": "IR27296 - Degraded performance for some VCC services in NAM region",
"updated_at": "2026-04-07T20:15:04.714+01:00",
"url": "https://stspg.io/ybvfh4y0sq14"
},
{
"body": "Vonage services have been fully restored following today's WebRTC service outage in APAC region, which began at 2026-04-01 3:41 AM UTC. Full resolution has been confirmed effective 2026-04-01 6:05 AM UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible.\n\nIf you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-01T08:25:48.697+01:00",
"resolved_inferred": false,
"started_at": "2026-04-01T07:44:08.315+01:00",
"state": "resolved",
"title": "IR27293 - WebRTC connectivity issues in APAC region",
"updated_at": "2026-04-01T08:25:48.716+01:00",
"url": "https://stspg.io/0vv2kppt929c"
},
{
"body": "Vonage services have been fully restored following the User Admin API service degraded performance. Full resolution has been confirmed effective 2026-04-01 19:30 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.\nIf you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-02T13:48:22.788+01:00",
"resolved_inferred": false,
"started_at": "2026-03-30T10:58:08.551+01:00",
"state": "resolved",
"title": "IR27291 - User Admin API problems",
"updated_at": "2026-04-02T13:48:22.803+01:00",
"url": "https://stspg.io/rfp099lbp1wr"
},
{
"body": "Vonage services have been fully restored following today's service outage, which began at 2026-03-24 19:13 UTC. Full resolution has been confirmed effective 2026-03-24 21:04 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.\n\n If you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-24T21:53:22.684+00:00",
"resolved_inferred": false,
"started_at": "2026-03-24T19:50:59.690+00:00",
"state": "resolved",
"title": "IR27289 - Service outage in NAM region",
"updated_at": "2026-03-24T21:53:22.700+00:00",
"url": "https://stspg.io/tlz0zlg5kxgd"
},
{
"body": "Access to call recordings has been fully restored following today's service interruption. Full resolution has been confirmed effective 2026-03-26 21:40 UTC. You will receive a formal RFO within 5 business days.\n\nThank you for your patience and understanding as we worked to restore services as quickly as possible.\n\n If you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-23T22:33:02.922+00:00",
"resolved_inferred": false,
"started_at": "2026-03-23T21:46:54.042+00:00",
"state": "resolved",
"title": "IR27288 - Call Recordings access problems",
"updated_at": "2026-03-23T22:33:02.941+00:00",
"url": "https://stspg.io/ll5gv9hs657y"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-23T18:43:15.616+00:00",
"resolved_inferred": false,
"started_at": "2026-03-23T16:48:35.032+00:00",
"state": "resolved",
"title": "IR27287 - Conversation Analyzer Sentiment is not calculated in APAC region",
"updated_at": "2026-03-23T18:43:15.633+00:00",
"url": "https://stspg.io/yh05r68bycl4"
},
{
"body": "Vonage services have been fully restored following today\u2019s service outage reported by our third party, which began at 2026-03-23 10:18:00 UTC. Full resolution of the incident has been confirmed effective 2026-03-23 10:56:00 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked with third party to restore services as quickly as possible.\nIf you have any questions, please contact https://www.vonage.com/support/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-23T12:40:12.465+00:00",
"resolved_inferred": false,
"started_at": "2026-03-23T11:15:16.827+00:00",
"state": "resolved",
"title": "IR27286 - Call connectivity issues in EMEA region",
"updated_at": "2026-03-23T12:40:12.481+00:00",
"url": "https://stspg.io/nrwsb7z9qx67"
},
{
"body": "Vonage services have been restored following today\u2019s issue that may be have impacted your performance dashboards. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2026-03-12T19:17:59.970+00:00",
"resolved_inferred": false,
"started_at": "2026-03-12T15:06:25.073+00:00",
"state": "resolved",
"title": "IR27281 - Service outage in NAM region",
"updated_at": "2026-03-12T19:17:59.991+00:00",
"url": "https://stspg.io/psxr34tp3gny"
},
{
"body": "This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report with affected customers. If you are still experiencing issues, please contact Support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2026-02-27T17:30:29.915+00:00",
"resolved_inferred": false,
"started_at": "2026-02-26T22:49:47.541+00:00",
"state": "resolved",
"title": "IR27275 - Inbound calls dropping issues in NAM region",
"updated_at": "2026-02-27T17:30:29.932+00:00",
"url": "https://stspg.io/393khgd2hbwz"
},
{
"body": "This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report on the Community Hub page.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-14T12:29:13Z",
"resolved_at": "2026-02-13T13:57:40.474+00:00",
"resolved_inferred": false,
"started_at": "2026-02-04T17:56:14.873+00:00",
"state": "resolved",
"title": "IR27262 - Outbound calls going back to the IVR",
"updated_at": "2026-02-13T13:57:40.493+00:00",
"url": "https://stspg.io/b7dgq5lgjfjy"
},
{
"body": "This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-08T12:29:58Z",
"resolved_at": "2026-02-05T13:46:05.521+00:00",
"resolved_inferred": false,
"started_at": "2026-02-02T21:04:58.827+00:00",
"state": "resolved",
"title": "IR27261 - Outbound calls intermittently not connecting",
"updated_at": "2026-02-05T13:46:05.540+00:00",
"url": "https://stspg.io/6nj3b6x2hlpf"
},
{
"body": "This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report with affected customers.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-04T09:06:33Z",
"resolved_at": "2025-12-22T16:48:05.198+00:00",
"resolved_inferred": false,
"started_at": "2025-12-22T09:07:21.722+00:00",
"state": "resolved",
"title": "IR27249 - Inbound call quality issues",
"updated_at": "2025-12-22T16:48:05.217+00:00",
"url": "https://stspg.io/0z07vsw479cp"
},
{
"body": "This incident has been resolved. If you are still impacted please contact support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-04T08:14:10Z",
"resolved_at": "2025-12-22T09:56:10.895+00:00",
"resolved_inferred": false,
"started_at": "2025-12-18T17:48:34.533+00:00",
"state": "resolved",
"title": "IR27248 - Audio issues during Agent Assist payment sessions",
"updated_at": "2025-12-22T09:56:10.913+00:00",
"url": "https://stspg.io/qvd5l3tnt2p4"
}
]
}