{
"vendor": "WatchGuard",
"slug": "watchguard",
"platform": "statuspage",
"status_url": "https://status.watchguard.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "We are no longer experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP), and this incident is now resolved. Service is operating normally at this time. We apologize for any impact this incident may have caused you or your customers and thank you for your patience while our teams worked to restore service.",
"first_seen": "2026-09-09T12:30:34Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-14T08:28:51.816Z",
"resolved_inferred": false,
"started_at": "2026-09-08T16:08:27.444Z",
"state": "resolved",
"title": "2026-09-08 - AMER - Mexico/Central FireCloud PoP connection issue",
"updated_at": "2026-09-14T08:28:51.831Z",
"url": "https://stspg.io/t86fcrmbblsp"
},
{
"body": "An infrastructure update was deployed in the Mexico/Central PoP to address the client scaling issues detected earlier today.  We are no longer experiencing connectivity issues and policy handling issues in this region, and this incident is now resolved. \n\nWe will continue to monitor the infrastructure to ensure the environment remains stable for clients.",
"first_seen": "2026-09-04T18:17:53Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-05T01:45:16.422Z",
"resolved_inferred": false,
"started_at": "2026-09-04T17:16:25.944Z",
"state": "resolved",
"title": "2026-09-04 - AMER - Mexico/Central FireCloud PoP connection issue",
"updated_at": "2026-09-05T01:45:16.439Z",
"url": "https://stspg.io/jvfvgwf3kj8k"
},
{
"body": "We are no longer experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP), and this incident is now resolved. Service is operating normally at this time. We apologize for any impact this incident may have caused you or your customers and thank you for your patience while our teams worked to restore service.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-04T06:08:23.082Z",
"resolved_inferred": false,
"started_at": "2026-09-03T17:11:15.000Z",
"state": "resolved",
"title": "2026-09-03 - AMER - FireCloud PoP issue",
"updated_at": "2026-09-04T06:08:23.097Z",
"url": "https://stspg.io/jylrpslbmdtz"
},
{
"body": "On September 1, 2026, at 16:41 UTC, some customers began experiencing connectivity issues due to a problem affecting the Mexico/Central Point of Presence (PoP). Our engineering team worked to restore service, and the PoP returned to normal operation on September 2, 2026, at 11:44 UTC. We apologize for any impact this incident may have caused you or your customers. This issue affected connectivity through the Mexico/Central PoP only.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-01T16:41:00.000Z",
"resolved_inferred": false,
"started_at": "2026-09-01T14:41:00.000Z",
"state": "resolved",
"title": "2026-09-01 - AMER - FireCloud PoP issue",
"updated_at": "2026-09-03T14:11:13.949Z",
"url": "https://stspg.io/d07dcd8gvk4f"
},
{
"body": "We are no longer experiencing alerts on Endpoint console service and this incident is now resolved. The service is operating normally at this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-26T12:09:58.268Z",
"resolved_inferred": false,
"started_at": "2026-08-26T10:55:51.142Z",
"state": "resolved",
"title": "2026-08-26 - EMEA - EPDR Endpoint console under Monitoring/Endpoint Security not available",
"updated_at": "2026-08-26T12:09:58.283Z",
"url": "https://stspg.io/tk63c97zpw4f"
},
{
"body": "We are no longer experiencing reports of errors when attempting to view Firebox configurations in WatchGuard Cloud, and this incident is now resolved. Firebox Management in WatchGuard Cloud is operating normally at this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-24T20:13:53.388Z",
"resolved_inferred": false,
"started_at": "2026-08-24T19:15:02.101Z",
"state": "resolved",
"title": "2026-08-24 - AMER - Issues with Firebox Configurations",
"updated_at": "2026-08-24T20:13:53.407Z",
"url": "https://stspg.io/vm2tvx12gdvk"
},
{
"body": "We are no longer experiencing issues with the AuthPoint Authentication service, and this incident is now resolved. The service is operating normally at this time. We apologize for any impact this may have had on you or your customers.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-24T19:35:42.004Z",
"resolved_inferred": false,
"started_at": "2026-08-24T16:47:48.044Z",
"state": "resolved",
"title": "2026-08-24 - AMER - AuthPoint Authentication Service Degradation",
"updated_at": "2026-08-24T19:35:42.022Z",
"url": "https://stspg.io/xqn0zjkdpgf2"
},
{
"body": "We are no longer experiencing errors when accessing the Panda Endpoint Security Console and this incident is now resolved. The service is operating normally at this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-17T21:37:40.174Z",
"resolved_inferred": false,
"started_at": "2026-08-17T20:45:17.880Z",
"state": "resolved",
"title": "2026-08-17 - Global - Panda Endpoint Security: Console",
"updated_at": "2026-08-17T21:37:40.191Z",
"url": "https://stspg.io/vxfbyzn08nfy"
},
{
"body": "We are no longer experiencing errors logging into our Partner Portal and this event is now resolved. The service is operating normally at this time. We apologize for the impact this event has caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-17T16:36:28.429Z",
"resolved_inferred": false,
"started_at": "2026-08-17T15:09:23.420Z",
"state": "resolved",
"title": "2026-08-17 - Global - Partner Portal Login",
"updated_at": "2026-08-17T16:36:28.441Z",
"url": "https://stspg.io/m5t4xhcjnrd9"
},
{
"body": "We are no longer experiencing reports of errors while attempting to deploy Firebox Configurations in WatchGuard Cloud in the EMEA region, and this incident is now resolved. Firebox Management in WatchGuard Cloud is operating normally at this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-13T14:51:17.293Z",
"resolved_inferred": false,
"started_at": "2026-08-13T12:43:32.103Z",
"state": "resolved",
"title": "2026-08-13 - EMEA - Issues with Deploying Firebox Configurations",
"updated_at": "2026-08-13T14:51:17.308Z",
"url": "https://stspg.io/mb56brtzy8xb"
},
{
"body": "We are no longer experiencing issues affecting the display of Signals statistics on the WatchGuard Cloud RAI dashboard, and this incident is now resolved.\n<br><br>\nThe recovery process has been completed, all queued data has been processed, and Signals statistics are displaying as expected. Following continued monitoring and validation, our teams have confirmed that normal operations have been fully restored across all production regions.\n<br><br>\nWe apologize for the impact this issue may have caused and thank you for your patience throughout this extended recovery effort.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-13T14:28:57.434Z",
"resolved_inferred": false,
"started_at": "2026-08-13T12:01:09.000Z",
"state": "resolved",
"title": "2026-08-11 - Global - Issue with RAI Dashboard statistics",
"updated_at": "2026-08-13T14:28:57.450Z",
"url": "https://stspg.io/8jnnlk7r4myw"
},
{
"body": "We are no longer experiencing reports of Agent Installer download errors affecting Aether/Cytomic services, and this incident is now resolved. The service is operating normally at this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-13T11:52:23.107Z",
"resolved_inferred": false,
"started_at": "2026-08-13T10:29:44.642Z",
"state": "resolved",
"title": "2026-08-13 - GLOBAL - Agent Installer Download Errors (Aether/Cytomic)",
"updated_at": "2026-08-13T11:52:23.127Z",
"url": "https://stspg.io/hqfr07hxc6qj"
},
{
"body": "This incident was mistakenly marked as resolved. The issue is being tracked under a newly created incident, where all future updates will be posted. We apologize for any confusion this may have caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-13T11:47:55.000Z",
"resolved_inferred": false,
"started_at": "2026-08-11T19:42:37.600Z",
"state": "resolved",
"title": "2026-08-11 - Global - Issue with RAI Dashboard statistics",
"updated_at": "2026-08-13T12:03:59.738Z",
"url": "https://stspg.io/rt82qdrctczt"
},
{
"body": "We are no longer experiencing alerts on DNSWatch V1 services and this incident is now resolved. The system is operating normally at this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-11T14:19:25.602Z",
"resolved_inferred": false,
"started_at": "2026-08-11T13:40:27.172Z",
"state": "resolved",
"title": "2026-08-11 - APAC - DNSWatch V1 issues",
"updated_at": "2026-08-11T14:19:25.618Z",
"url": "https://stspg.io/p548ljmhddd7"
},
{
"body": "We are no longer experiencing issues with Aether/Cytomic and EPDR services and this event is now resolved. Services are operating normally at this time. We appreciate your continued patience and apologize again for any impact this may have had on you or your customers.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-08T06:28:10.804Z",
"resolved_inferred": false,
"started_at": "2026-08-07T13:08:40.527Z",
"state": "resolved",
"title": "2026-08-07 - GLOBAL - WatchGuard Endpoint Security and Panda Endpoint Security. Endpoint Access Enforcement dashboards are not loading",
"updated_at": "2026-08-08T06:28:10.819Z",
"url": "https://stspg.io/ggc0vclkk1qf"
},
{
"body": "We are no longer experiencing alerts on Firebox and DNS services and this incident is now resolved. The service is operating normally at this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-24T15:01:19.730Z",
"resolved_inferred": false,
"started_at": "2026-07-24T13:58:51.950Z",
"state": "resolved",
"title": "2026-07-24 - AMER - Issue with Firebox Management and DNS Services",
"updated_at": "2026-07-24T15:01:19.743Z",
"url": "https://stspg.io/cftlxhjywgrq"
},
{
"body": "We are no longer experiencing AuthPoint authentication services and this incident is now resolved. The service is operating normally at this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-24T14:24:00.885Z",
"resolved_inferred": false,
"started_at": "2026-07-24T13:22:19.790Z",
"state": "resolved",
"title": "2026-07-24 - AMER - Issue with AuthPoint authentication services",
"updated_at": "2026-07-24T14:24:00.900Z",
"url": "https://stspg.io/ln28l6n3d7gp"
},
{
"body": "We are no longer experiencing issues with activations, logins, and account creation in WatchGuard Cloud, and this event is now resolved. Services are operating normally at this time. The issue was caused by problems within our third-party infrastructure provider. We appreciate your continued patience and apologize again for any impact this may have had on you or your customers.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-23T20:30:33.893Z",
"resolved_inferred": false,
"started_at": "2026-07-23T15:31:09.767Z",
"state": "resolved",
"title": "2026-07-23 - Global - Activations & Login",
"updated_at": "2026-07-23T20:30:33.911Z",
"url": "https://stspg.io/fvnbcg77w41r"
},
{
"body": "We are no longer experiencing alerts on DNS Activation service and this incident is now resolved. The service is operating normally at this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-23T13:11:02.105Z",
"resolved_inferred": false,
"started_at": "2026-07-23T09:51:54.935Z",
"state": "resolved",
"title": "2026-07-23 - GLOBAL - DNS Activation services are degraded",
"updated_at": "2026-07-23T13:11:02.120Z",
"url": "https://stspg.io/xh4x3qmplc15"
},
{
"body": "We are no longer experiencing errors when viewing firmware upgrade details and this event is now resolved. The system is operating normally at this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-06T19:00:23.955Z",
"resolved_inferred": false,
"started_at": "2026-07-06T17:12:01.698Z",
"state": "resolved",
"title": "2026-07-06 - Global - Firmware upgrade not visible",
"updated_at": "2026-07-06T19:00:23.974Z",
"url": "https://stspg.io/ngy0tt0ndxzw"
},
{
"body": "We are no longer experiencing alerts on ThreatSync incidents service and this incident is now resolved. The service is operating normally at this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-02T15:12:16.048Z",
"resolved_inferred": false,
"started_at": "2026-07-02T13:12:22.624Z",
"state": "resolved",
"title": "2026-07-02 - GLOBAL - ThreatSync is not generating new incidents in all three regions",
"updated_at": "2026-07-02T15:12:16.062Z",
"url": "https://stspg.io/0fk912c7ndhb"
},
{
"body": "We are no longer experiencing errors with the account and operator administration and this incident is now resolved. Again, we apologize for any impact this may have had on you or your customers.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-26T11:21:55.221Z",
"resolved_inferred": false,
"started_at": "2026-06-26T10:20:40.146Z",
"state": "resolved",
"title": "2026-06-26- EMEA - WatchGuard account and operator administration issues",
"updated_at": "2026-06-26T11:21:55.239Z",
"url": "https://stspg.io/4gjl1073x9ym"
},
{
"body": "We are no longer experiencing errors while enabling managed access in WatchGuard Cloud. This incident is now resolved. The system is operating normally at this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-19T18:04:15.650Z",
"resolved_inferred": false,
"started_at": "2026-06-19T12:50:13.360Z",
"state": "resolved",
"title": "2026-06-19 - Global - WatchGuard Cloud support access",
"updated_at": "2026-06-19T18:04:15.677Z",
"url": "https://stspg.io/p2hs2j275vf4"
},
{
"body": "Issue has been fully resolved, and all services are operating normally.\nThe backlog generated during the incident has been successfully processed, and delayed queue items have caught up. Signal generation and Attestation processing are operating within expected timeframes.\nOur team will continue to monitor the environment as part of standard operations. We appreciate your patience and understanding throughout this incident.\nThis incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-11T03:10:15.820Z",
"resolved_inferred": false,
"started_at": "2026-06-10T13:55:12.236Z",
"state": "resolved",
"title": "2026-06-10 - GLOBAL - WatchGuard Endpoint Security issues",
"updated_at": "2026-06-11T03:10:15.835Z",
"url": "https://stspg.io/0cglbnj2bmhz"
},
{
"body": "We are no longer experiencing connectivity issues. This event is now resolved, and the system is operating normally. Thank you for your patience and understanding.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-09T16:42:40.905Z",
"resolved_inferred": false,
"started_at": "2026-06-09T16:03:01.974Z",
"state": "resolved",
"title": "2026-06-09 - GLOBAL - Connectivity issues across several services",
"updated_at": "2026-06-09T16:42:40.921Z",
"url": "https://stspg.io/bggzbnphc8ls"
},
{
"body": "The issue affecting new product activations and renewals has been resolved. Between 7:30 AM UTC and 8:40 AM UTC, some delays were observed due to a backlog in the processing queue. <br><br>\n\nThe backlog has now been fully cleared, and services within WatchGuard Cloud are operating normally.<br><br>\n\nOur teams will continue to monitor the system to ensure ongoing stability. Thank you for your patience and understanding while we worked to resolve this issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-05T09:18:20.177Z",
"resolved_inferred": false,
"started_at": "2026-06-05T09:18:20.109Z",
"state": "resolved",
"title": "2026-06-05 - GLOBAL - Issues with New Product Activations and Renewals",
"updated_at": "2026-06-05T09:18:20.187Z",
"url": "https://stspg.io/12k886jkr5bk"
},
{
"body": "We are no longer experiencing errors during migration to DNSWatch in WGC and this incident is now resolved. The system is operating normally at this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-22T13:11:25.309Z",
"resolved_inferred": false,
"started_at": "2026-05-22T04:49:45.640Z",
"state": "resolved",
"title": "2026-05-22 - GLOBAL - WGC DNSWatch Migration Failures",
"updated_at": "2026-05-22T13:11:25.329Z",
"url": "https://stspg.io/ynfm5pfqk8j9"
},
{
"body": "This incident has been resolved and the service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-04T23:23:29.691Z",
"resolved_inferred": false,
"started_at": "2026-05-04T13:32:30.084Z",
"state": "resolved",
"title": "2026-05-04 - EMEA- ThreatSync Incident Storage Delay",
"updated_at": "2026-05-04T23:23:29.705Z",
"url": "https://stspg.io/52lbcytmwwck"
},
{
"body": "We are no longer experiencing delays in our service and this event is now resolved. The service is operating normally at this time, Thank you for your patience and understanding.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-02T02:40:25.267Z",
"resolved_inferred": false,
"started_at": "2026-05-01T18:57:43.307Z",
"state": "resolved",
"title": "2026-05-01 - EMEA- ThreatSync Incident Storage Delay",
"updated_at": "2026-05-02T02:40:25.286Z",
"url": "https://stspg.io/61fyf0gsznxf"
},
{
"body": "We are no longer experiencing issues with the System Management console and this incident is now resolved. The services are operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-29T07:54:11.430Z",
"resolved_inferred": false,
"started_at": "2026-04-29T06:35:58.520Z",
"state": "resolved",
"title": "2026-04-29- GLOBAL - System Management console not available",
"updated_at": "2026-04-29T07:54:11.447Z",
"url": "https://stspg.io/5mksqf6dns9w"
},
{
"body": "We have completed monitoring following the earlier issues affecting Local AuthPoint users with RADIUS MSCHAPv2 authentication. All systems are operating normally at this time, and the incident is fully resolved. We apologize for any inconvenience this may have caused to you or your customers.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-24T15:28:07.616Z",
"resolved_inferred": false,
"started_at": "2026-04-24T10:00:29.093Z",
"state": "resolved",
"title": "2026-04-24 - GLOBAL - AuthPoint RADIUS Authentication service degradation",
"updated_at": "2026-04-24T15:28:07.632Z",
"url": "https://stspg.io/0f9vhh8mwc7r"
},
{
"body": "The delays in incident persistence have been resolved. During this incident, a small subset of accounts may have experienced gaps in event processing. We are conducting a full post-event review, and a full RCA will be available upon request once complete. We apologize for any impact this may have had on your business.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-28T05:08:43.458Z",
"resolved_inferred": false,
"started_at": "2026-04-21T12:39:02.656Z",
"state": "resolved",
"title": "2026-04-21 - AMER & EMEA - ThreatSync delays in incident persistence",
"updated_at": "2026-04-28T05:08:43.474Z",
"url": "https://stspg.io/m8h192lvt0kl"
},
{
"body": "This incident has been resolved and the service is operating normally at this time. We apologize for any impact this may have had on you or your customers.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-20T19:05:23.615Z",
"resolved_inferred": false,
"started_at": "2026-04-20T16:03:27.131Z",
"state": "resolved",
"title": "2026-04-20 - EMEA - Visibility Reporting Delays",
"updated_at": "2026-04-20T19:05:23.637Z",
"url": "https://stspg.io/nxzjspdd64gz"
},
{
"body": "We are no longer experiencing delays in our Visibility Reporting service and this event is now resolved. The service is operating normally at this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-17T15:08:03.678Z",
"resolved_inferred": false,
"started_at": "2026-04-17T10:08:52.351Z",
"state": "resolved",
"title": "2026-04-17 - EMEA - Visibility Reporting Delays",
"updated_at": "2026-04-17T15:08:03.694Z",
"url": "https://stspg.io/cln2b4ylzlk2"
},
{
"body": "The issue affecting DNSWatch dashboard performance has been fully resolved. The service is operating normally at this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-18T08:03:37.560Z",
"resolved_inferred": false,
"started_at": "2026-04-16T21:00:16.703Z",
"state": "resolved",
"title": "2026-04-16 - Global - DNSWatch Reporting Performance Issue",
"updated_at": "2026-04-18T08:03:37.579Z",
"url": "https://stspg.io/glsm48n2dp16"
},
{
"body": "We are no longer experiencing delays in our Visibility Reporting service and this event is now resolved. The service is operating normally at this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-16T23:54:41.668Z",
"resolved_inferred": false,
"started_at": "2026-04-15T13:45:22.938Z",
"state": "resolved",
"title": "2026-04-15 - EMEA - Visibility Reporting Delays",
"updated_at": "2026-04-16T23:54:41.683Z",
"url": "https://stspg.io/lljkgcsr2ttx"
},
{
"body": "We are no longer experiencing issues while creating accounts via our public API, and this event is now resolved. The service is operating normally at this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-10T19:40:51.916Z",
"resolved_inferred": false,
"started_at": "2026-04-10T17:15:23.771Z",
"state": "resolved",
"title": "2026-04-10 - Global - Account Creation",
"updated_at": "2026-04-10T19:40:51.932Z",
"url": "https://stspg.io/gprf502xzzrx"
},
{
"body": "We are no longer experiencing issues with new Firebox deployments using the zero-touch method, and this incident is now resolved. The service is operating normally at this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-02T20:18:21.885Z",
"resolved_inferred": false,
"started_at": "2026-04-02T19:01:01.993Z",
"state": "resolved",
"title": "2026-04-02 - Global - Issues with new Firebox deployments using the zero-touch method",
"updated_at": "2026-04-02T20:18:21.906Z",
"url": "https://stspg.io/y1tl6swlgbpk"
},
{
"body": "We are no longer experiencing reports of errors affecting the DNSWatch service and this incident is now resolved. The service is operating normally at this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-02T12:42:41.921Z",
"resolved_inferred": false,
"started_at": "2026-04-02T08:59:23.934Z",
"state": "resolved",
"title": "2026-04-02 - EMEA - DNSWatch resolution is not working",
"updated_at": "2026-04-02T12:42:41.942Z",
"url": "https://stspg.io/x64g1gkn40wy"
},
{
"body": "The issue affecting new product activations and renewals has been resolved. The backlog queue has been fully processed, and services within WatchGuard Cloud are operating normally.\n\nOur teams will continue to monitor the system to ensure ongoing stability. Thank you for your patience and understanding while we worked to resolve this issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-02T18:15:58.307Z",
"resolved_inferred": false,
"started_at": "2026-04-01T18:38:10.438Z",
"state": "resolved",
"title": "2026-04-01 - GLOBAL- Issues with New Product Activations and Renewals",
"updated_at": "2026-04-02T18:15:58.325Z",
"url": "https://stspg.io/n4gnyplq60b8"
},
{
"body": "We are no longer experiencing issues with the SAML SSO login flow and this incident is now resolved. The service is operating normally at this time. However, if you are still experiencing issues with logging in, we suggest you review <a href=\"https://techsearch.watchguard.com/KB?type=Article&SFDCID=kA1Vr0000006PGfKAM&lang=en_US\">KB #000031400: Authentication error for MFA or SAML SSO login to WatchGuard Cloud</a>.  We apologize for the inconvenience and the impact this issue may have had on you or your customers.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-31T11:35:21.000Z",
"resolved_inferred": false,
"started_at": "2026-03-31T07:53:57.234Z",
"state": "resolved",
"title": "2026-03-31 - GLOBAL- Login Issues for SAML SSO Users",
"updated_at": "2026-03-31T20:28:44.983Z",
"url": "https://stspg.io/4rjskhs1wfxb"
},
{
"body": "This incident has been resolved and the service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-28T20:13:56.339Z",
"resolved_inferred": false,
"started_at": "2026-03-28T19:16:21.592Z",
"state": "resolved",
"title": "2026-03-28 - EMEA - Delay in ThreatSync Incident Generation",
"updated_at": "2026-03-28T20:13:56.357Z",
"url": "https://stspg.io/rmfknc2cgsnt"
},
{
"body": "This is now resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-26T20:22:39.250Z",
"resolved_inferred": false,
"started_at": "2026-03-26T18:38:19.946Z",
"state": "resolved",
"title": "2026-03-26 - GLOBAL - AuthPoint Authentication Errors",
"updated_at": "2026-03-26T20:22:39.268Z",
"url": "https://stspg.io/wwxxwml6hn8h"
},
{
"body": "This is now resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-23T20:21:56.586Z",
"resolved_inferred": false,
"started_at": "2026-03-23T17:01:20.570Z",
"state": "resolved",
"title": "2026-03-23 - APAC - Delay on FireCloud Management Reports",
"updated_at": "2026-03-23T20:21:56.603Z",
"url": "https://stspg.io/l59mw4pf3g3j"
},
{
"body": "All systems are now back to normal operation. This is now resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-19T17:40:01.564Z",
"resolved_inferred": false,
"started_at": "2026-03-19T16:06:24.060Z",
"state": "resolved",
"title": "2026\u201103\u201119 - APAC - Delay on Firecloud Management Reports",
"updated_at": "2026-03-19T17:40:01.581Z",
"url": "https://stspg.io/hdn9svtg4c87"
},
{
"body": "We are no longer experiencing alerts on AuthPoint Authentication service and this incident is now resolved. The service is operating normally at this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-16T16:02:41.115Z",
"resolved_inferred": false,
"started_at": "2026-03-16T15:22:46.553Z",
"state": "resolved",
"title": "2026-03-16 - EMEA - AuthPoint Authentication service degradation",
"updated_at": "2026-03-16T16:02:41.131Z",
"url": "https://stspg.io/07v10s87gvl4"
},
{
"body": "All systems are now back to normal operation. This is now resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-05T22:52:00.246Z",
"resolved_inferred": false,
"started_at": "2026-03-05T21:00:06.537Z",
"state": "resolved",
"title": "2026-03-05 - GLOBAL - Issue with Signature Services",
"updated_at": "2026-03-05T22:52:00.260Z",
"url": "https://stspg.io/hhpcb1cf99xd"
},
{
"body": "All systems have returned to normal operation. This is now resolved. Thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-05T20:15:26.945Z",
"resolved_inferred": false,
"started_at": "2026-03-05T13:34:28.022Z",
"state": "resolved",
"title": "2026-03-05 - AMER - ThreatSync and MDR Ingestion Delay",
"updated_at": "2026-03-05T20:15:26.961Z",
"url": "https://stspg.io/d64fmx2c3pk1"
},
{
"body": "We are no longer experiencing alerts on ThreatSync/MDR ingestion services and this incident is now resolved. The systems are operating normally at this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-05T06:22:54.056Z",
"resolved_inferred": false,
"started_at": "2026-03-04T17:53:28.000Z",
"state": "resolved",
"title": "2026-03-04 - AMER - ThreatSync and MDR Ingestion Delay",
"updated_at": "2026-03-05T06:22:54.070Z",
"url": "https://stspg.io/0y623xf70pfr"
},
{
"body": "This incident has been resolved and the service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-13T20:11:23.000Z",
"resolved_inferred": false,
"started_at": "2026-02-13T16:51:08.147Z",
"state": "resolved",
"title": "2026-02-13 - GLOBAL- Login Issues for SAML SSO Users",
"updated_at": "2026-02-13T20:12:15.831Z",
"url": "https://stspg.io/4746qkr2s9ns"
},
{
"body": "We are no longer experiencing alerts on Activations service and this incident is now resolved. The service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-08T12:29:58Z",
"resolved_at": "2026-02-11T09:08:22.138Z",
"resolved_inferred": false,
"started_at": "2026-02-11T07:42:59.743Z",
"state": "resolved",
"title": "2026-02-11 - GLOBAL - Activation Issues",
"updated_at": "2026-02-11T09:08:22.159Z",
"url": "https://stspg.io/04wyyf6tcx0h"
},
{
"body": "Our systems have recovered, and this is now resolved. We apologize for the inconvenience that this may have caused for you.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-04T17:10:49Z",
"resolved_at": "2026-02-08T00:41:06.578Z",
"resolved_inferred": false,
"started_at": "2026-02-07T16:14:02.864Z",
"state": "resolved",
"title": "2026-02-07 - AMER - WatchGuard Endpoint Security Dashboard Issue",
"updated_at": "2026-02-08T00:41:06.594Z",
"url": "https://stspg.io/235flsjrmt7k"
}
]
}