{
"vendor": "Webroot",
"slug": "webroot",
"platform": "statuspage",
"status_url": "https://status.webroot.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "partial",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "Frankfurt EU8 experienced a service degradation. The issue is now resolved. We appreciate your patience. \n\nTracking Number: IM3998323",
"first_seen": "2026-09-15T12:28:18Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-14T14:16:57.889Z",
"resolved_inferred": false,
"started_at": "2026-09-14T13:35:45.848Z",
"state": "resolved",
"title": "Frankfurt EU8 experienced a service degradation.",
"updated_at": "2026-09-14T14:16:57.904Z",
"url": "https://stspg.io/h5pz28vwtlgy"
},
{
"body": "Zix Archive Services BCA and ZixArchive experienced an issue when administrators navigated to the Archive pages of their respective interfaces.\n\nThe issue is now resolved. We appreciate your patience. \n\nTracking Number: IM3997654",
"first_seen": "2026-09-14T12:29:13Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-14T14:50:24.220Z",
"resolved_inferred": false,
"started_at": "2026-09-14T12:26:46.332Z",
"state": "resolved",
"title": "Zix Archive Services - BCA and ZixArchive receiving Error 500",
"updated_at": "2026-09-14T14:50:24.240Z",
"url": "https://stspg.io/vrcdttcn49z7"
},
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"first_seen": "2026-09-13T12:30:53Z",
"impact": "maintenance",
"last_seen": "2026-09-13T12:30:53Z",
"resolved_at": "2026-09-14T12:29:13Z",
"resolved_inferred": true,
"started_at": "2026-09-13T03:00:00.000Z",
"state": "maintenance",
"title": "Network Maintenance scheduled for 13 September 2026",
"updated_at": "2026-09-13T03:00:07.908Z",
"url": "https://stspg.io/88cfw7qvdb9s"
},
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"first_seen": "2026-09-12T12:30:15Z",
"impact": "maintenance",
"last_seen": "2026-09-12T12:30:15Z",
"resolved_at": "2026-09-13T12:30:53Z",
"resolved_inferred": true,
"started_at": "2026-09-12T10:00:00.000Z",
"state": "maintenance",
"title": "System Maintenance scheduled for 12 September 2026",
"updated_at": "2026-09-12T10:00:15.272Z",
"url": "https://stspg.io/p4vqg1vx7hxm"
},
{
"body": "# **Incident Report**\n\n**Tracking number:** IM3995249 PM1011727  \n**Incident window:** September 9, 2026, from 06:56 GMT to 07:53 GMT  \n**Services affected:** OpenText\u2122 Enterprise Service Management \\(Frankfurt EU8\\)  \n**RCA target completion date:** September 23, 2026\n\n**Overview**  \nOn September 9, 2026, at 07:38 GMT, Incident Management was engaged to investigate a service issue affecting the OpenText\u2122 Enterprise Service Management Frankfurt EU8 farm.\n\n**Impact**  \nUsers experienced service degradation and delays when loading request entities.\n\n**Resolution**  \nThe investigation determined that gateway processing errors caused performance degradation within the UCMDB infrastructure, leading to the observed delays.\n\nTo mitigate the issue, technical teams performed targeted service restarts to clear the gateway errors and restore connectivity. Following these actions, service health normalized, and normal functionality was restored at 7:42 GMT. Validations were completed at 07:53 GMT, ending the impact.",
"first_seen": "2026-09-09T12:30:34Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-09T08:13:39.819Z",
"resolved_inferred": false,
"started_at": "2026-09-09T07:49:10.277Z",
"state": "postmortem",
"title": "Frankfurt EU8 experienced service degradation",
"updated_at": "2026-09-11T19:10:39.614Z",
"url": "https://stspg.io/6wk9q6csp1b1"
},
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"first_seen": "2026-09-07T12:26:33Z",
"impact": "maintenance",
"last_seen": "2026-09-08T12:29:58Z",
"resolved_at": "2026-09-09T12:30:34Z",
"resolved_inferred": true,
"started_at": "2026-09-07T00:00:00.000Z",
"state": "maintenance",
"title": "IM3970459 - Certificate Renewal",
"updated_at": "2026-09-07T00:00:07.247Z",
"url": "https://stspg.io/rwtlr3nwnbjk"
},
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"first_seen": "2026-09-06T15:32:04Z",
"impact": "maintenance",
"last_seen": "2026-09-06T15:32:04Z",
"resolved_at": "2026-09-07T12:26:33Z",
"resolved_inferred": true,
"started_at": "2026-09-06T14:00:00.000Z",
"state": "maintenance",
"title": "Singapore SG20 Application Maintenance scheduled for 6 September 2026",
"updated_at": "2026-09-06T14:00:07.472Z",
"url": "https://stspg.io/pp7x6bncb6bf"
},
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"first_seen": "2026-09-06T15:32:04Z",
"impact": "maintenance",
"last_seen": "2026-09-06T15:32:04Z",
"resolved_at": "2026-09-07T12:26:33Z",
"resolved_inferred": true,
"started_at": "2026-09-06T14:00:00.000Z",
"state": "maintenance",
"title": "Sydney AP10 Application Maintenance scheduled for 6 September 2026",
"updated_at": "2026-09-06T14:01:07.238Z",
"url": "https://stspg.io/bld1mtv17trw"
},
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"first_seen": "2026-09-06T12:28:17Z",
"impact": "maintenance",
"last_seen": "2026-09-08T12:29:58Z",
"resolved_at": "2026-09-09T12:30:34Z",
"resolved_inferred": true,
"started_at": "2026-09-06T02:00:00.000Z",
"state": "maintenance",
"title": "Rescheduled: C2273650 - Database maintenance",
"updated_at": "2026-09-06T02:00:07.911Z",
"url": "https://stspg.io/538yh94zx46g"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-04T12:22:21.509Z",
"resolved_inferred": false,
"started_at": "2026-08-31T16:33:46.217Z",
"state": "resolved",
"title": "Zix - M365 - Some users may be unable to connect to Microsoft 365 Exchange Online",
"updated_at": "2026-09-04T12:22:21.531Z",
"url": "https://stspg.io/ggdcpztx6wcf"
},
{
"body": "Desktop Messaging BMS experienced delays in processing outbound fax delivery. Backlogs have been cleared, and the issue is now resolved. We appreciate your patience. \n\nTracking Number: IM3987893",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-28T17:58:04.009Z",
"resolved_inferred": false,
"started_at": "2026-08-28T16:15:40.294Z",
"state": "resolved",
"title": "Desktop Messaging BMS experienced delays in processing outbound fax delivery",
"updated_at": "2026-08-28T17:58:04.023Z",
"url": "https://stspg.io/vc5rb7vy7ww3"
},
{
"body": "Core Communications Europe was unavailable. The issue is now resolved. We appreciate your patience. \n\nTracking Number: IM3987509",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-28T03:24:25.650Z",
"resolved_inferred": false,
"started_at": "2026-08-28T02:42:57.453Z",
"state": "resolved",
"title": "Core Communications Europe was unavailable",
"updated_at": "2026-08-28T03:24:25.664Z",
"url": "https://stspg.io/fjpx1fyx65t3"
},
{
"body": "MailStore Cloud was unavailable. The issue is now resolved. We appreciate your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-26T15:57:14.716Z",
"resolved_inferred": false,
"started_at": "2026-08-26T14:12:11.563Z",
"state": "resolved",
"title": "MailStore Cloud was unavailable",
"updated_at": "2026-08-26T15:57:14.732Z",
"url": "https://stspg.io/x2fcd03b4y79"
},
{
"body": "Core EDR/MDR in the US region experienced service degradation. The issue has been resolved. We appreciate your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-24T13:18:19.903Z",
"resolved_inferred": false,
"started_at": "2026-08-22T01:41:34.911Z",
"state": "resolved",
"title": "Core EDR/MDR experienced service degradation",
"updated_at": "2026-08-24T13:18:35.060Z",
"url": "https://stspg.io/r76w36z2jh28"
},
{
"body": "Core EDR/MDR experienced service degradation. The issue is now resolved. We appreciate your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-21T01:45:51.878Z",
"resolved_inferred": false,
"started_at": "2026-08-20T15:54:21.000Z",
"state": "resolved",
"title": "Core EDR/MDR is currently experiencing service degradation",
"updated_at": "2026-08-21T01:45:51.895Z",
"url": "https://stspg.io/55ns7v9srmmd"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-14T16:24:57.743Z",
"resolved_inferred": false,
"started_at": "2026-08-13T18:36:55.673Z",
"state": "resolved",
"title": "Zix - Secure Cloud Portal - Microsoft 365 - Unable to assign licensing",
"updated_at": "2026-08-14T16:24:57.764Z",
"url": "https://stspg.io/2j89qzpw7scq"
},
{
"body": "Desktop Messaging BMS experienced delays in processing fax files. The issue is now resolved. We appreciate your patience.\n \nTracking Number: IM3978817",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-13T17:02:45.713Z",
"resolved_inferred": false,
"started_at": "2026-08-13T15:09:11.857Z",
"state": "resolved",
"title": "Cloud Fax services experienced delays in processing of fax files",
"updated_at": "2026-08-13T17:02:45.727Z",
"url": "https://stspg.io/8238ndf99z1l"
},
{
"body": "**Root Cause Analysis**\n\n**Tracking number:** IM3976323 PM1011709  \n**Incident window:** August 9, 2026, from 01:00 GMT to 11:35 GMT  \n**Services affected:** OpenText\u2122 Shared Network Services\n\n**Overview**  \nOn August 9, 2026, at 06:24 GMT, Incident Management was engaged to investigate client-reported access issues affecting multiple OpenText SaaS services.\n\n**Impact**  \nClients were unable to access the OpenText SaaS services.\n\n**Root Cause**  \nThe investigation determined that a Domain Name System Security Extensions \\(DNSSEC\\) Key Signing Key \\(KSK\\) expired for the [microfocus.com](http://microfocus.com) DNS zone, resulting in DNS resolution failures across multiple services. This condition disrupted DNS resolution across multiple DNSSEC-enabled subzones, including [saas.microfocus.com](http://saas.microfocus.com), resulting in service inaccessibility. Furthermore, downstream propagation timelines and varying client-side caching behaviors extended recovery durations for a subset of endpoints.\n\n**Resolution**  \nTo mitigate the issue, the team implemented a configuration change to generate and apply new DNSSEC signing keys. The existing DNS signatures were removed, and the [microfocus.com](http://microfocus.com) DNS zone was re-signed using the newly generated keys. Following the configuration change, validation activities were completed successfully, and service was restored at 11:35 GMT, ending the impact.\n\nNote: Some clients may have continued to experience name-resolution issues due to stale DNS records cached within their internal DNS infrastructure, proxy servers, or firewall appliances. These issues should resolve once the cached DNS records expired or refreshed.\n\n**Action Plan**  \nPM1011709-003: Review and optimize DNSSEC KSK alert triggers. - In progress - Target complete: August 14, 2026  \nPM1011709-004: Implement proactive internal monitoring and automated alert generation for DNSSEC key rollovers. - In progress - Target complete: September 4, 2026  \nPM1011709-006: Review incident escalation procedures to optimize the process. - In progress - Target complete: September 4, 2026  \nPM1011709-007: Evaluate external accessibility monitoring capabilities for critical application endpoints. - In progress - Target complete: September 4, 2026",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-10T01:17:05.683Z",
"resolved_inferred": false,
"started_at": "2026-08-09T08:05:50.577Z",
"state": "postmortem",
"title": "Enterprise Service Management might have experienced issues accessing applications.",
"updated_at": "2026-08-13T19:04:58.706Z",
"url": "https://stspg.io/13xx9gnzqc3s"
},
{
"body": "The issue affecting the CP Portal, where users may have encountered an \"Unknown Error\" message, has been identified and resolved by our Backend Engineering team. The fix has been successfully implemented, and services are now operating as expected.\nTracking Number - IM3976014",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-10T12:58:57.895Z",
"resolved_inferred": false,
"started_at": "2026-08-08T15:05:49.196Z",
"state": "resolved",
"title": "\"Unknown Error\" in CP Portal",
"updated_at": "2026-08-10T12:58:57.911Z",
"url": "https://stspg.io/vnn2f10l5p32"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-13T18:25:37.485Z",
"resolved_inferred": false,
"started_at": "2026-08-07T17:59:01.769Z",
"state": "resolved",
"title": "Secure Cloud Portal - Microsoft 365 License Adjustements",
"updated_at": "2026-08-13T18:25:37.504Z",
"url": "https://stspg.io/crt579pkjntl"
},
{
"body": "Zix Encryption Services - Secure Cloud Email Encryption AEE DLP experienced an issue requiring the sender of an email to log in to an interface to release messages from DLP. \n\nThe issue is now resolved. We appreciate your patience. \n\nTracking Number: IM3975128",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-07T12:56:58.705Z",
"resolved_inferred": false,
"started_at": "2026-08-06T17:18:07.339Z",
"state": "resolved",
"title": "Zix Encryption Services - Secure Cloud Email Encryption AEE DLP requiring login",
"updated_at": "2026-08-07T12:56:58.719Z",
"url": "https://stspg.io/v6h759drq6tb"
},
{
"body": "Core EDR/MDR experienced service degradation. The issue is now resolved. We appreciate your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-04T02:51:28.888Z",
"resolved_inferred": false,
"started_at": "2026-08-03T20:28:20.560Z",
"state": "resolved",
"title": "Core EDR/MDR experienced service degradation",
"updated_at": "2026-08-04T02:51:28.905Z",
"url": "https://stspg.io/nscr6tsvj583"
},
{
"body": "The following services are experienced an issue with TLS connections to multiple external mail services. \n\n - Zix Encryption Services - Hosted SMB\n - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)\n - Zix Encryption Services - ZixGateway (Hosted)\n - Zix Threat Protection Services - ZixProtect\n\nThe issue is now resolved.  We appreciate your patience. \n\nTracking Number: IM3971825",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-31T17:35:37.809Z",
"resolved_inferred": false,
"started_at": "2026-07-31T14:29:56.568Z",
"state": "resolved",
"title": "TLS connection issues with multiple encryption services",
"updated_at": "2026-07-31T17:35:37.830Z",
"url": "https://stspg.io/6sk6fmp03byd"
},
{
"body": "**Interim Root Cause** \n\n**Tracking number:** IM3971517 PM1011702  \n**Incident window:** July 31, 2026, from 03:32 GMT to 04:42 GMT on July 30, 226  \n**Services affected:** OpenText\u2122 Enterprise Service Management \\(ESM BR14\\)  \n\n**Overview**  \nOn July 31, 2026, at 04:10 GMT, Incident Management was engaged to investigate degraded system performance on the OpenText\u2122 Enterprise Service Management \\(ESM BR14\\) environment.\n\n**Impact**  \nUsers experienced degraded system performance and functionality issues.\n\n**Root Cause**  \nThe investigation revealed intermittent connectivity failures between the RabbitMQ cluster and dependent application components. RabbitMQ, which operates as a multi-node clustered service facilitating communication between the core application engine and other components, failed to automatically re-establish connectivity in certain instances, necessitating a cluster rebuild. \n\nThe root cause analysis identified two primary contributing factors:  \n     \u2022 RabbitMQ Metadata Store Instability: An instability within the RabbitMQ Metadata store caused inconsistencies in queue metadata, resulting in messaging disruptions across the platform.  \n     \u2022 Connection Recovery Failures: Certain application services were unable to automatically re-establish stable RabbitMQ connections after failures, leading to degraded platform performance and functionality.\n\n**Resolution**  \nThe RabbitMQ service was rebuilt, restoring service at 04:24 GMT. Post-restoration validation activities were completed successfully at 04:42 GMT, ending the impact. \n\n**Action Plan**  \nEngineering teams continue to investigate the underlying root cause of this incident and identify additional corrective and preventive measures to reduce the risk of recurrence.\n\nAs part of the remediation effort, a long-term stability improvement program has been launched to enhance RabbitMQ resilience, strengthen application connection recovery mechanisms, and expand proactive monitoring and alerting capabilities. These improvements, along with enhancements planned for Release 26.3.1, are expected to further improve system stability and significantly reduce the likelihood of similar incidents in the future.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-31T04:43:18.309Z",
"resolved_inferred": false,
"started_at": "2026-07-31T04:43:18.247Z",
"state": "postmortem",
"title": "S\u00e3o Paulo BR14 was experiencing service degradation.",
"updated_at": "2026-07-31T13:48:22.394Z",
"url": "https://stspg.io/4tfln3xzpk6d"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-29T17:38:52.453Z",
"resolved_inferred": false,
"started_at": "2026-07-28T17:31:22.504Z",
"state": "resolved",
"title": "Zix - Customer Portal incorrectly authentication issue",
"updated_at": "2026-07-29T17:38:52.467Z",
"url": "https://stspg.io/pgv5w3hqc8gv"
},
{
"body": "**Interim Root Cause** \n\n**Tracking number:** IM3968671 PM1011655  \n**Incident windows:** July 27, 2026, from 13:28 GMT to 14:15 GMT  \n**Services affected:** OpenText\u2122 Enterprise Service Management \\(ESM US6\\)\n\n**Overview**  \nOn July 27, 2026, at 14:11 GMT, Incident Management was engaged to investigate intermittent availability and performance degradation in the US6 environment.\n\n**Impact**  \nClients experienced degraded service performance, resulting in slow user interface \\(UI\\) response times.\n\n**Root Cause**  \nThe root cause analysis identified two primary contributing factors:  \n     \u2022 RabbitMQ Metadata Store Instability: An instability within the RabbitMQ Metadata store caused inconsistencies in queue metadata, resulting in messaging disruptions across the platform.  \n     \u2022 Connection Recovery Failures: Certain application services were unable to automatically re-establish stable RabbitMQ connections after failures, leading to degraded platform performance and functionality.\n\n**Resolution**  \nThe investigation revealed that insufficient replica capacity in Gateway and Platform services was impacting service performance. The number of replicas for both services was increased, and the service was restored. Full validation was completed by 14:15 GMT, ending the impact.\n\n**Action Plan**  \nEngineering teams continue to investigate the underlying root cause of this incident and identify additional corrective and preventive measures to reduce the risk of recurrence.\n\nAs part of the remediation effort, a long-term stability improvement program has been launched to enhance RabbitMQ resilience, strengthen application connection recovery mechanisms, and expand proactive monitoring and alerting capabilities. These improvements, along with enhancements planned for Release 26.3.1, are expected to further improve system stability and significantly reduce the likelihood of similar incidents in the future.\n\nOpenText took the following actions and will determine additional preventative actions as needed.\n\n\u200c     \u2022 Implemented static pod assignment for RabbitMQ, replacing dynamic allocation to reduce the risk of pod contention. - **COMPLETE**  \n     \u2022 Increased CPU resources allocated to RabbitMQ pods to alleviate performance bottlenecks and improve overall system stability. - **COMPLETE**",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-27T15:54:36.589Z",
"resolved_inferred": false,
"started_at": "2026-07-27T14:21:28.974Z",
"state": "postmortem",
"title": "Oregon US6 experienced intermittent service unavailability",
"updated_at": "2026-07-29T17:31:13.649Z",
"url": "https://stspg.io/3d15dqydqyym"
},
{
"body": "**Interim Root Cause**\n\n**Tracking number:** IM3968415 PM1011655  \n**Incident windows:** July 27, 2026, from 06:31 GMT to 09:41 GMT  \n**Services affected:** OpenText\u2122 Enterprise Service Management \\(ESM EU8\\)\n\n**Overview**  \nOn July 27, 2026, at 07:10 GMT, Incident Management was engaged to investigate intermittent access issues and service unavailability.\n\n**Impact**  \nSeveral clients experienced intermittent access issues and service unavailability across the ESM EU8 environment.\n\n**Root Cause**  \nThe root cause analysis identified two primary contributing factors:  \n     \u2022 RabbitMQ Metadata Store Instability: An instability within the RabbitMQ Metadata store caused inconsistencies in queue metadata, resulting in messaging disruptions across the platform.  \n     \u2022 Connection Recovery Failures: Certain application services were unable to automatically re-establish stable RabbitMQ connections after failures, leading to degraded platform performance and functionality.\n\n**Resolution**  \nThe CPU allocation was increased, and the RabbitMQ queues were rebalanced to improve system stability and performance. Systematic restarts of the platform pods were completed at 07:56 GMT, which restored the core services. However, the SLT service continued to experience issues. The cluster was rebuilt, and services normalized at 09:41 GMT. Additional manual checks were completed across the environment to clear false degradation alerts, and no further issues were observed. Validations were completed at 11:38 GMT, ending the impact.\n\n**Action Plan**  \nEngineering teams continue to investigate the underlying root cause of this incident and identify additional corrective and preventive measures to reduce the risk of recurrence.\n\nAs part of the remediation effort, a long-term stability improvement program has been launched to enhance RabbitMQ resilience, strengthen application connection recovery mechanisms, and expand proactive monitoring and alerting capabilities. These improvements, along with enhancements planned for Release 26.3.1, are expected to further improve system stability and significantly reduce the likelihood of similar incidents in the future.\n\nOpenText took the following actions and will determine additional preventative actions as needed.\n\n\u200c     \u2022 Implemented static pod assignment for RabbitMQ, replacing dynamic allocation to reduce the risk of pod contention. - **COMPLETE**  \n     \u2022 Increased CPU resources allocated to RabbitMQ pods to alleviate performance bottlenecks and improve overall system stability. - **COMPLETE**",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-27T11:42:52.710Z",
"resolved_inferred": false,
"started_at": "2026-07-27T09:03:31.696Z",
"state": "postmortem",
"title": "Frankfurt EU8 experienced intermittent service unavailability.",
"updated_at": "2026-07-29T14:45:51.897Z",
"url": "https://stspg.io/sv2fqt3h95pz"
},
{
"body": "Frankfurt EU8 is currently experiencing intermittent service unavailability. Teams are currently assembled and working to resolve the issue.  We appreciate your patience. \n\nTracking Number: IM3968415",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-27T08:19:04.696Z",
"resolved_inferred": false,
"started_at": "2026-07-27T07:17:48.586Z",
"state": "resolved",
"title": "Frankfurt EU8 is currently experiencing intermittent service unavailability",
"updated_at": "2026-07-27T08:19:04.725Z",
"url": "https://stspg.io/sfvc924h2tyy"
},
{
"body": "Frankfurt EU8 experienced an issue, and the CMS component was inaccessible for 20 minutes. The issue is now resolved. We appreciate your patience. \n\nTracking Number: IM3968161",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-26T16:15:36.247Z",
"resolved_inferred": false,
"started_at": "2026-07-26T16:15:36.183Z",
"state": "resolved",
"title": "Frankfurt EU8 experienced an issue",
"updated_at": "2026-07-26T16:15:36.257Z",
"url": "https://stspg.io/5rl6wjvhn51j"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-27T13:08:28.136Z",
"resolved_inferred": false,
"started_at": "2026-07-25T21:57:06.295Z",
"state": "resolved",
"title": "Zix Hosted Exchange/Customer Portal not saving updates to user settings",
"updated_at": "2026-07-27T13:08:28.153Z",
"url": "https://stspg.io/d700s59y9bbk"
},
{
"body": "The following services experienced issues. Users may have experienced intermittent access to web portals, along with delays in fax delivery and fax status updates. Backlogs have been cleared, and the issue is now resolved. We appreciate your patience. \n\n - Desktop Messaging BMS\n - Fax Cloud Connect (RightFax)\n - Fax2Mail\n\nTracking Number: IM3966995",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-24T15:05:06.684Z",
"resolved_inferred": false,
"started_at": "2026-07-24T15:05:06.616Z",
"state": "resolved",
"title": "Cloud Fax services North America experienced issues",
"updated_at": "2026-07-24T15:05:06.696Z",
"url": "https://stspg.io/rnk6zh0my8r5"
},
{
"body": "Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue while sending messages to the DLP service. \n\nThe issue is now resolved. \n\nWe appreciate your patience. \n\nTracking Number: IM3966467",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-27T13:49:49.090Z",
"resolved_inferred": false,
"started_at": "2026-07-23T17:30:36.837Z",
"state": "resolved",
"title": "Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Errors while delivering to DLP",
"updated_at": "2026-07-27T13:49:49.107Z",
"url": "https://stspg.io/2qvwln965nrf"
},
{
"body": "Secure Messaging Portal (ZixPortal) experienced an issue with sporadic message delivery delays. \n\nThe issue is now resolved. We appreciate your patience. \n\nTracking Number: IM3965742",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-22T21:27:48.919Z",
"resolved_inferred": false,
"started_at": "2026-07-22T16:21:35.588Z",
"state": "resolved",
"title": "Secure Messaging Portal (ZixPortal) Email sporadic message delivery delays",
"updated_at": "2026-07-22T21:27:48.936Z",
"url": "https://stspg.io/w4l019b1bwgk"
},
{
"body": "Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue delivering messages when the DLP service is enabled on policies. \n\nThe issue is now resolved. We appreciate your patience. \n\nTracking Number: IM3965099",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-22T17:24:34.013Z",
"resolved_inferred": false,
"started_at": "2026-07-22T13:31:56.939Z",
"state": "resolved",
"title": "Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) not delivering messages",
"updated_at": "2026-07-22T17:24:34.032Z",
"url": "https://stspg.io/rns4cswrg2w7"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-22T10:45:14.967Z",
"resolved_inferred": false,
"started_at": "2026-07-22T09:42:09.539Z",
"state": "resolved",
"title": "Core Archive CH is currently experiencing degradation of service.",
"updated_at": "2026-07-22T10:45:14.986Z",
"url": "https://stspg.io/21689my93dcn"
},
{
"body": "Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with the outbound gateway.  \n\nThe issue is now resolved. We appreciate your patience. \n\nTracking Number: IM3965145",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-22T16:17:59.137Z",
"resolved_inferred": false,
"started_at": "2026-07-21T22:21:08.960Z",
"state": "resolved",
"title": "Email Message Privacy (EMP) Gateway Users unable to messages",
"updated_at": "2026-07-22T16:17:59.156Z",
"url": "https://stspg.io/d8dz0q5dcy5x"
},
{
"body": "**Overview**\n\nOn July 20, 2026, Incident Management was engaged to investigate two separate incidents resulting in degraded performance and functionality impacts for multiple OpenText\u2122 Enterprise Service Management clients hosted on the Frankfurt EU18 farm. The tracking numbers for the incidents are below:\n\nIncident 1: **IM3963996** \u2013 09:42 to 10:45 GMT\n\nIncident 2: **IM3964099** \u2013 12:59 to 13:40 GMT\n\n**Impact**\n\nCustomers experienced intermittent service degradation, resulting in delayed workflows, reduced application performance, and temporary loss of functionality.\n\n**Root Cause**\n\nThe root cause analysis identified two primary contributing factors:\n\n* **RabbitMQ Metadata Store Instability**: An instability within the RabbitMQ Metadata store caused inconsistencies in queue metadata, resulting in messaging disruptions across the platform.\n* **Connection Recovery Failures**: Certain application services were unable to automatically re-establish stable RabbitMQ connections after failures, leading to degraded platform performance and functionality.\n\n**Resolution**\n\nService was restored by restarting the RabbitMQ cluster and the dependent application services to re-establish healthy messaging connectivity across the platform. As a corrective measure, an emergency change was performed during off-business hours to rebuild the RabbitMQ cluster and perform a rolling restart of all dependent platform deployments.\n\n**Action Plan**\n\nEngineering teams continue to investigate the underlying root cause of this incident and identify additional corrective and preventive measures to reduce the risk of recurrence.\n\nAs part of the remediation effort, a long-term stability improvement program has been launched to enhance RabbitMQ resilience, strengthen application connection recovery mechanisms, and expand proactive monitoring and alerting capabilities. These improvements, along with enhancements planned for Release 26.3.1, are expected to further improve system stability and significantly reduce the likelihood of similar incidents in the future.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-20T14:23:36.804Z",
"resolved_inferred": false,
"started_at": "2026-07-20T13:34:07.989Z",
"state": "postmortem",
"title": "Frankfurt EU18 experienced service unavailability",
"updated_at": "2026-07-23T15:15:06.151Z",
"url": "https://stspg.io/p0ywjs55wbyy"
},
{
"body": "**Overview**\n\nOn July 20, 2026, Incident Management was engaged to investigate two separate incidents resulting in degraded performance and functionality impacts for multiple OpenText\u2122 Enterprise Service Management clients hosted on the Frankfurt EU18 farm. The tracking numbers for the incidents are below:\n\nIncident 1: **IM3963996** \u2013 09:42 to 10:45 GMT\n\nIncident 2: **IM3964099** \u2013 12:59 to 13:40 GMT\n\n**Impact**\n\nCustomers experienced intermittent service degradation, resulting in delayed workflows, reduced application performance, and temporary loss of functionality.\n\n**Root Cause**\n\nThe root cause analysis identified two primary contributing factors:\n\n* **RabbitMQ Metadata Store Instability**: An instability within the RabbitMQ Metadata store caused inconsistencies in queue metadata, resulting in messaging disruptions across the platform.\n* **Connection Recovery Failures**: Certain application services were unable to automatically re-establish stable RabbitMQ connections after failures, leading to degraded platform performance and functionality.\n\n**Resolution**\n\nService was restored by restarting the RabbitMQ cluster and the dependent application services to re-establish healthy messaging connectivity across the platform. As a corrective measure, an emergency change was performed during off-business hours to rebuild the RabbitMQ cluster and perform a rolling restart of all dependent platform deployments.\n\n**Action Plan**\n\nEngineering teams continue to investigate the underlying root cause of this incident and identify additional corrective and preventive measures to reduce the risk of recurrence.\n\nAs part of the remediation effort, a long-term stability improvement program has been launched to enhance RabbitMQ resilience, strengthen application connection recovery mechanisms, and expand proactive monitoring and alerting capabilities. These improvements, along with enhancements planned for Release 26.3.1, are expected to further improve system stability and significantly reduce the likelihood of similar incidents in the future.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-20T11:06:34.409Z",
"resolved_inferred": false,
"started_at": "2026-07-20T10:43:14.651Z",
"state": "postmortem",
"title": "Frankfurt EU18 may have experienced degradation issues with SLT calculation",
"updated_at": "2026-07-23T15:17:07.264Z",
"url": "https://stspg.io/fck9t09r0h6q"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-14T18:21:46.468Z",
"resolved_inferred": false,
"started_at": "2026-07-14T15:25:07.821Z",
"state": "resolved",
"title": "Zix - Hosted Exchange - Mailboxes unable to connect - OWA/Outlook",
"updated_at": "2026-07-14T18:21:46.487Z",
"url": "https://stspg.io/yhl4d62vdp91"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-14T12:45:43.598Z",
"resolved_inferred": false,
"started_at": "2026-07-13T21:44:19.009Z",
"state": "resolved",
"title": "Zix - Hosted Exchange - Mailboxes unable to connect - OWA/Outlook",
"updated_at": "2026-07-14T12:45:43.612Z",
"url": "https://stspg.io/cxrx1hz07dm3"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-13T18:10:18.255Z",
"resolved_inferred": false,
"started_at": "2026-07-13T14:02:49.987Z",
"state": "resolved",
"title": "Zix - Hosted Exchange - Mailboxes unable to connect - OWA/Outlook",
"updated_at": "2026-07-13T18:10:18.269Z",
"url": "https://stspg.io/wnd6xxv251sq"
},
{
"body": "The following services were experiencing service unavailability. The issue is now resolved. We appreciate your patience.\n\n - Core Content Management\n - Core Content Management for SAP\u00ae SuccessFactors | SAP\u00ae SuccessFactors Document\n\nTracking Number: IM3959876",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-11T20:20:05.581Z",
"resolved_inferred": false,
"started_at": "2026-07-11T19:30:42.887Z",
"state": "resolved",
"title": "Core US was experiencing service unavailability.",
"updated_at": "2026-07-11T20:20:05.594Z",
"url": "https://stspg.io/yjhbypwswxb1"
},
{
"body": "MailStore Cloud was unavailable. Clients were experiencing login issues. The issue is now resolved. We appreciate your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-10T16:40:44.396Z",
"resolved_inferred": false,
"started_at": "2026-07-10T16:40:44.351Z",
"state": "resolved",
"title": "MailStore Cloud was unavailable",
"updated_at": "2026-07-10T16:40:44.404Z",
"url": "https://stspg.io/pbzt3g67zhnt"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-10T15:45:18.828Z",
"resolved_inferred": false,
"started_at": "2026-07-10T08:55:30.833Z",
"state": "resolved",
"title": "Zix Email Threat Protection Link Protection Errors",
"updated_at": "2026-07-10T15:45:18.843Z",
"url": "https://stspg.io/v62wnbh24d89"
},
{
"body": "Zix - Hosted Exchange - Our teams have not identified any service-side issues at this time and will continue to closely monitor the environment for any further reports or signs of impact. \nTracking Number: IM3958701",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-13T12:34:56.016Z",
"resolved_inferred": false,
"started_at": "2026-07-09T15:20:10.000Z",
"state": "resolved",
"title": "Zix - Hosted Exchange (HEX) - OWA and Outlook connectivity",
"updated_at": "2026-07-13T12:34:56.049Z",
"url": "https://stspg.io/lhbxsdbxqvv6"
},
{
"body": "Zix Encryption Services - Email Message Privacy (EMP) portals and plugins experienced an issue with availability. \n\nThe issue is now resolved. We appreciate your patience. \n\nTracking Number:  IM3957099",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-07T20:13:32.481Z",
"resolved_inferred": false,
"started_at": "2026-07-07T16:19:51.160Z",
"state": "resolved",
"title": "Zix Encryption Services - Email Message Privacy (EMP) portals/plugin not responding",
"updated_at": "2026-07-07T20:13:32.495Z",
"url": "https://stspg.io/yft3629hsq70"
},
{
"body": "Server Backup US East (Boyers) experienced login issues with the Iron Mountain portal. The issue is now resolved. We appreciate your patience. \n\nTracking Number: IM3957043",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-07T18:20:26.026Z",
"resolved_inferred": false,
"started_at": "2026-07-07T15:42:04.983Z",
"state": "resolved",
"title": "Server Backup US East (Boyers) experienced login issues",
"updated_at": "2026-07-07T18:20:26.043Z",
"url": "https://stspg.io/w5q7k4z69swq"
},
{
"body": "OCP North America was in a degraded state. The following applications were impacted, and customers may have experienced degraded performance. The issue is now resolved. We appreciate your patience. \n\n- Core Content Management (corecontent.us.opentext.com)\n- Core Content Management for SAP\u00ae SuccessFactors\n- Core Platform - Metadata (cms.us.opentext.com)\n\nTracking Number: IM3955195",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-03T16:19:57.974Z",
"resolved_inferred": false,
"started_at": "2026-07-03T15:09:26.000Z",
"state": "resolved",
"title": "OCP North America was in a degraded state",
"updated_at": "2026-07-03T16:19:57.993Z",
"url": "https://stspg.io/d3xz4h757g6b"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-01T13:35:30.181Z",
"resolved_inferred": false,
"started_at": "2026-06-30T11:07:12.097Z",
"state": "resolved",
"title": "IM3953059 - Zix - Hosted Exchange (HEX) - New reports of Outlook connection issues",
"updated_at": "2026-07-01T13:35:30.199Z",
"url": "https://stspg.io/b5p3gsw91w38"
},
{
"body": "Core EDR/MDR experienced an issue. The Detection & Response portal was temporarily unavailable earlier today. The issue is now resolved. We appreciate your patience. \n\nIf you have any questions or concerns, please reach out to the Support Team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-29T17:57:26.977Z",
"resolved_inferred": false,
"started_at": "2026-06-29T17:57:26.920Z",
"state": "resolved",
"title": "Core EDR/MDR experienced an issue",
"updated_at": "2026-06-29T17:57:26.987Z",
"url": "https://stspg.io/821r292sxms0"
},
{
"body": "Tracking Number: IM3952482 - Users confirmed yesterday that they are now able to connect to Outlook.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-30T11:11:29.920Z",
"resolved_inferred": false,
"started_at": "2026-06-29T13:35:37.612Z",
"state": "resolved",
"title": "IM3952482 - Zix - Hosted Exchange (HEX) - Outlook Connections",
"updated_at": "2026-06-30T11:11:29.933Z",
"url": "https://stspg.io/6jnynt7ll3r6"
},
{
"body": "Core Compliance in OCP US was not available from 6/29/2026 04:53 GMT to 06:53 GMT. During the outage policy enforcement across customer information was not functioning. Teams were engaged and the issue was resolved by adjusting the configuration of the backend database.\n\nRef: IM3952401",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-29T08:30:00.000Z",
"resolved_inferred": false,
"started_at": "2026-06-29T07:01:48.928Z",
"state": "resolved",
"title": "Core Compliance in OCP US was not available",
"updated_at": "2026-06-29T07:01:49.003Z",
"url": "https://stspg.io/wl627g4fcys8"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-30T10:58:28.410Z",
"resolved_inferred": false,
"started_at": "2026-06-28T02:20:48.412Z",
"state": "resolved",
"title": "IM3952049 - Zix - Hosted Exchange (HEX) - mailbox delivery issue",
"updated_at": "2026-06-30T10:58:28.429Z",
"url": "https://stspg.io/0z07b39nz3wz"
},
{
"body": "The following services were experiencing a potential service degradation. The issue is now resolved. We appreciate your patience.  \n \n- Desktop Messaging BMS\n- Fax Cloud Connect (RightFax) \n- Fax2Mail \n- Core Messaging - Email \n- Core Messaging - SMS \n \nTracking Number: IM3951663",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-23T11:43:51.665Z",
"resolved_inferred": false,
"started_at": "2026-06-26T15:54:06.421Z",
"state": "resolved",
"title": "Cloud Fax services Europe and Core Messaging Europe were experiencing potential service degradation",
"updated_at": "2026-07-23T11:43:51.685Z",
"url": "https://stspg.io/csw8xcg70zqw"
},
{
"body": "# Incident Report\n\n**Tracking number:** IM3951449 PM1011657  \n**Incident window:** June 26, 2026, from 06:18 GMT to 07:10 GMT  \n**Services affected:** OpenText\u2122 Enterprise Service Manager  \n**RCA target completion date:** July 13, 2026\n\n**Overview**  \nOn June 26, 2026, 07:32 GMT, Incident Management was engaged to investigate performance degradation affecting multiple customers on the EU28 farm. \n\n**Impact**  \nUsers experienced service performance degradation.\n\n**Resolution**  \nThe investigation revealed that degraded RabbitMQ performance was the cause of intermittent service availability on the EU28 farm. The RabbitMQ service was rebuilt as part of the recovery activities, and application performance was restored at 07:10 GMT.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-26T07:18:44.247Z",
"resolved_inferred": false,
"started_at": "2026-06-26T07:18:44.188Z",
"state": "postmortem",
"title": "Frankfurt EU28 experienced service unavailability.",
"updated_at": "2026-06-26T12:50:14.610Z",
"url": "https://stspg.io/h70npm3g4nd1"
},
{
"body": "Core Capture EU was unavailable. The issue is now resolved. We appreciate your patience. \n\nTracking Number: IM3950513",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-13T12:30:53Z",
"resolved_at": "2026-06-24T18:02:41.928Z",
"resolved_inferred": false,
"started_at": "2026-06-24T17:16:43.956Z",
"state": "resolved",
"title": "Core Capture EU was unavailable",
"updated_at": "2026-06-24T18:02:41.952Z",
"url": "https://stspg.io/g921myqjb5cx"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-08T13:30:59.136Z",
"resolved_inferred": false,
"started_at": "2026-06-24T17:08:32.492Z",
"state": "resolved",
"title": "Zix Email Threat Protection Link Protection returning \"service unavailable\"",
"updated_at": "2026-07-08T13:30:59.160Z",
"url": "https://stspg.io/8vskd9g7ynmm"
},
{
"body": "The RCA is now available. <a href=\"https://status.opentext.com/incidents/plws58qnkfd5\">Click Here for RCA</a>.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-08T12:29:58Z",
"resolved_at": "2026-06-24T16:43:32.822Z",
"resolved_inferred": false,
"started_at": "2026-06-24T16:43:32.753Z",
"state": "resolved",
"title": "RCA for IM3945745 PM1011644",
"updated_at": "2026-06-24T16:43:32.833Z",
"url": "https://stspg.io/1nfczchhpbw5"
},
{
"body": "# Incident Report\n\n**Tracking number:** IM3950211 PM1011655  \n**Incident window:** June 24, 2026, from 07:00 GMT to 09:45 GMT, on June 25, 2026  \n**Services affected:** OpenText\u2122 Enterprise Service Management  \n**RCA target completion date:** July 10, 2026\n\n**Overview**  \nOn June 24, 2026, at 09:51 GMT, Incident Management was engaged to investigate performance degradation in the EU18 environment.\n\n**Impact**\n\nService performance was degraded.\n\n**Resolution**\n\nThe investigation revealed that the recent release to our 26.2 version introduced a regression into the product related to the CMDB function. After investigating the issue, the related component was reverted to the 26.1 release while an updated hotfix is being created to address the issue in future deployments. This was completed and service was restored at 08:40 GMT. Full validation was complete by 09:55 GMT, ending the impact.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-14T12:29:13Z",
"resolved_at": "2026-06-25T10:07:28.866Z",
"resolved_inferred": false,
"started_at": "2026-06-24T15:38:01.828Z",
"state": "postmortem",
"title": "Frankfurt EU18 was currently experiencing a degradation in service",
"updated_at": "2026-06-25T17:42:05.866Z",
"url": "https://stspg.io/mxj3djp660y4"
},
{
"body": "Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.\n \nUpdates for this issue will be posted as soon as there are significant updates. We appreciate your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-05-21T16:57:28.570Z",
"state": "investigating",
"title": "Middle East ME22 is experiencing an outage",
"updated_at": "2026-08-28T14:46:14.353Z",
"url": "https://stspg.io/3t0zrzlh4vvs"
}
]
}