{
"vendor": "Workato",
"slug": "workato",
"platform": "statuspage",
"status_url": "https://status.workato.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "We are continuing to monitor Salesforce's recovery and our platform's error rates. We will share additional information as soon as it is available.",
"first_seen": "2026-09-16T12:28:20Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-09-16T02:28:14.440-07:00",
"state": "monitoring",
"title": "Salesforce Connector Performance Degradation",
"updated_at": "2026-09-16T04:15:36.029-07:00",
"url": "https://stspg.io/qq9s3w3772t4"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-01T21:15:51.587-07:00",
"resolved_inferred": false,
"started_at": "2026-09-01T15:05:48.530-07:00",
"state": "resolved",
"title": "QuickBooks Online Connector Errors",
"updated_at": "2026-09-01T21:15:51.608-07:00",
"url": "https://stspg.io/gxmr9vp782gw"
},
{
"body": "After further monitoring, this issue is now considered resolved. Customers should no longer encounter errors when renaming or moving projects and folders. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-19T14:48:39.966-07:00",
"resolved_inferred": false,
"started_at": "2026-08-19T03:42:57.393-07:00",
"state": "resolved",
"title": "Unable to Rename or Move Projects and Folders",
"updated_at": "2026-08-19T14:48:39.983-07:00",
"url": "https://stspg.io/qttfcwzqbf3g"
},
{
"body": "Between August 12, 2026 and August 16, 2026, the Workato platform experienced a performance degradation affecting the Salesforce connector. Customers may have observed errors in recipes due to missing field mappings for custom object relationships from the Related Object picklist. The issue has been resolved. Customers that updated their recipes to work around this may revert to the previous version if needed. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this incident.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-12T06:30:00.000-07:00",
"resolved_inferred": false,
"started_at": "2026-08-12T06:30:00.000-07:00",
"state": "resolved",
"title": "Salesforce Connector Performance Degradation",
"updated_at": "2026-08-17T11:42:04.840-07:00",
"url": "https://stspg.io/tc5153qvgwl5"
},
{
"body": "AIRO knowledge responses have returned to normal operation. If you encounter any issues, please contact Workato Support at https://support.workato.com",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-05T22:04:04.619-07:00",
"resolved_inferred": false,
"started_at": "2026-08-05T21:42:39.307-07:00",
"state": "resolved",
"title": "Degraded AIRO knowledge responses",
"updated_at": "2026-08-05T22:04:04.635-07:00",
"url": "https://stspg.io/5x1kf5szt5wb"
},
{
"body": "After further monitoring, this issue is now considered resolved. If you continue to experience any delays when viewing new chat messages and conversations in their conversation history, please contact Workato Support at https://support.workato.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-04T10:11:13.963-07:00",
"resolved_inferred": false,
"started_at": "2026-08-04T03:02:12.183-07:00",
"state": "resolved",
"title": "Delays in Genie conversation history",
"updated_at": "2026-08-04T10:11:13.982-07:00",
"url": "https://stspg.io/p78hsnv3ghbv"
},
{
"body": "After further monitoring, this issue is now considered resolved. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-24T09:26:55.704-07:00",
"resolved_inferred": false,
"started_at": "2026-07-24T03:12:18.697-07:00",
"state": "resolved",
"title": "Issue with Slack App Creation",
"updated_at": "2026-07-24T09:26:55.721-07:00",
"url": "https://stspg.io/bzg184y4bmc9"
},
{
"body": "On July 16, 2026, between approximately 07:17 AM and 07:35 AM UTC, the Workato platform experienced two brief periods of service degradation affecting the API platform, developer and embedded API services, the web interface, and recipe trigger polling. Customers may have observed errors in API platform requests, developer and embedded API requests, and UI requests, and some recipe trigger polls may have failed. The issue has since been resolved. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-16T00:00:00.000-07:00",
"resolved_inferred": false,
"started_at": "2026-07-16T00:00:00.000-07:00",
"state": "resolved",
"title": "Workato Service Degradation",
"updated_at": "2026-07-16T09:56:35.192-07:00",
"url": "https://stspg.io/y8hjflz988n4"
},
{
"body": "Between July 15, 2026, 11:16 AM UTC and July 20, 2026, 1:37 PM UTC, some recipe jobs that had been paused (waiting) for an extended period failed with an internal error when they resumed and called a recipe function. Affected jobs completed with an internal error instead of running successfully. A fix has been deployed and jobs are now processing normally. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-15T04:30:00.000-07:00",
"resolved_inferred": false,
"started_at": "2026-07-15T04:30:00.000-07:00",
"state": "resolved",
"title": "Recipe job execution errors",
"updated_at": "2026-07-20T08:22:40.969-07:00",
"url": "https://stspg.io/pk1l861s516f"
},
{
"body": "The issue affecting www.workato.com has been resolved and the site is now available.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-13T22:11:45.972-07:00",
"resolved_inferred": false,
"started_at": "2026-07-13T20:27:49.000-07:00",
"state": "resolved",
"title": "www.workato.com Unavailability",
"updated_at": "2026-07-13T22:11:45.986-07:00",
"url": "https://stspg.io/zspb45n76qs4"
},
{
"body": "After further monitoring, this issue is now considered resolved. For Copilot, customers can simply resubmit their requests. For AI by Workato, customers who experienced \"429 Too Many Requests\" may need to repeat the affected jobs if needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-01T07:07:50.259-07:00",
"resolved_inferred": false,
"started_at": "2026-07-01T05:58:43.000-07:00",
"state": "resolved",
"title": "Issues with Copilot and AI by Workato",
"updated_at": "2026-07-01T07:07:50.274-07:00",
"url": "https://stspg.io/3nkw58tpgt69"
},
{
"body": "On June 18, 2026, between approximately 12:39 PM and 1:08 PM UTC, Workato GO experienced intermittent unavailability. During this window, users may have been unable to load the application or sign in, and some requests may have returned errors. The issue was caused by a degradation in a backend service supporting Workato GO and has since been resolved. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-18T05:39:00.000-07:00",
"resolved_inferred": false,
"started_at": "2026-06-18T05:39:00.000-07:00",
"state": "resolved",
"title": "Workato GO Service Disruption",
"updated_at": "2026-06-23T00:21:17.681-07:00",
"url": "https://stspg.io/d2qhx4c0jld7"
},
{
"body": "After further monitoring, this issue is now considered resolved. Event Streams is now operational and users should be able to publish events. Any failed publishes may be retried as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-17T10:27:28.516-07:00",
"resolved_inferred": false,
"started_at": "2026-06-17T09:56:13.472-07:00",
"state": "resolved",
"title": "Event Streams Performance Degradation",
"updated_at": "2026-06-17T10:27:28.580-07:00",
"url": "https://stspg.io/6h80mpg2xg24"
},
{
"body": "After further monitoring, this issue is now considered resolved. Customers that experienced delays with genie responses may retry their queries. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-17T10:44:48.588-07:00",
"resolved_inferred": false,
"started_at": "2026-06-17T05:14:06.522-07:00",
"state": "resolved",
"title": "Workato Genies Delays in Responding",
"updated_at": "2026-06-17T10:44:48.608-07:00",
"url": "https://stspg.io/gs0n3btv1tsn"
},
{
"body": "After further monitoring, this issue is now considered resolved. Customers that experienced Workato Genies not responding may retry their queries as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-16T09:34:43.282-07:00",
"resolved_inferred": false,
"started_at": "2026-06-16T09:23:41.265-07:00",
"state": "resolved",
"title": "Workato Genies Not Responding",
"updated_at": "2026-06-16T09:34:43.311-07:00",
"url": "https://stspg.io/345ttzldjll2"
},
{
"body": "This issue has been resolved. Customers who experienced errors or delays when interacting with Genies should find that conversations are working as expected. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-10T22:23:55.107-07:00",
"resolved_inferred": false,
"started_at": "2026-06-10T20:20:58.938-07:00",
"state": "resolved",
"title": "Issue with Genie Conversations",
"updated_at": "2026-06-10T22:23:55.140-07:00",
"url": "https://stspg.io/jwfhwtvl0s9m"
},
{
"body": "After further monitoring, this issue is now considered resolved, and customers should no longer see job failures. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-04T13:52:50.865-07:00",
"resolved_inferred": false,
"started_at": "2026-06-04T11:48:59.832-07:00",
"state": "resolved",
"title": "Workday Get Report Action Degradation",
"updated_at": "2026-06-04T13:52:50.882-07:00",
"url": "https://stspg.io/5806hz39bbts"
},
{
"body": "On June 03, 2026, between approximately 08:30 AM and 09:30 AM UTC, the Workato platform experienced a degradation in its AgentX service. Some customers may have encountered errors in the AgentX chats. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-03T03:42:50.300-07:00",
"resolved_inferred": false,
"started_at": "2026-06-03T03:42:50.242-07:00",
"state": "resolved",
"title": "AgentX Service Degradation",
"updated_at": "2026-06-03T03:43:02.119-07:00",
"url": "https://stspg.io/00kc63v1cd5h"
},
{
"body": "After further monitoring, this issue is now considered resolved. Customers should now be able to view records in the Page table component within Workflow Apps as expected. If you continue to experience any issues, please contact Workato Support at support.workato.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-26T09:04:54.939-07:00",
"resolved_inferred": false,
"started_at": "2026-05-26T07:34:03.678-07:00",
"state": "resolved",
"title": "Workflow Apps Page Table Component Degradation",
"updated_at": "2026-05-26T09:04:54.957-07:00",
"url": "https://stspg.io/jfb2m64yclhy"
},
{
"body": "After further monitoring, this issue is now considered resolved. Customers should now be able to load connections for Custom connectors without error. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-26T10:50:01.000-07:00",
"resolved_inferred": false,
"started_at": "2026-05-26T03:44:15.132-07:00",
"state": "resolved",
"title": "Custom Connector - Connection Issues",
"updated_at": "2026-05-26T10:54:12.851-07:00",
"url": "https://stspg.io/pdjzbpy6x020"
},
{
"body": "After further monitoring, this issue is now considered resolved. Customers should no longer experience any delays in audit log replication. Our team is currently working to deliver the affected events and aims to complete this by the end of next week. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-21T05:20:36.349-07:00",
"resolved_inferred": false,
"started_at": "2026-05-21T02:04:47.911-07:00",
"state": "resolved",
"title": "Audit Log Streaming Service Degradation",
"updated_at": "2026-05-21T05:20:36.364-07:00",
"url": "https://stspg.io/xfwwk6ptk7d6"
},
{
"body": "After further monitoring, this issue is now considered resolved. Customers should now be able to use Deployments, RLCM, and the Developer API MCP and may retry any failed operations as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-18T11:06:55.019-07:00",
"resolved_inferred": false,
"started_at": "2026-05-18T09:03:04.162-07:00",
"state": "resolved",
"title": "Degraded performance for Deployments, RLCM, and the Developer API MCP",
"updated_at": "2026-05-18T11:06:55.036-07:00",
"url": "https://stspg.io/nsm49bv0y3b6"
},
{
"body": "On May 13, 2026, between approximately 09:55 AM and 10:45 AM UTC, the Workato platform experienced a degradation in its custom SDK service. Customers may have encountered errors in the Custom SDK and Snippets by Workato actions. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-13T00:55:00.000-07:00",
"resolved_inferred": false,
"started_at": "2026-05-13T00:55:00.000-07:00",
"state": "resolved",
"title": "Ongoing Issue",
"updated_at": "2026-05-13T04:47:24.971-07:00",
"url": "https://stspg.io/lgys62jfc9wh"
},
{
"body": "After further monitoring, this issue is now considered resolved. Customers should no longer see 500 errors when calling API Platform endpoints, recipe job failures, and Workbot for Slack/Teams being unresponsive. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-08T12:13:27.252-07:00",
"resolved_inferred": false,
"started_at": "2026-05-08T00:14:07.000-07:00",
"state": "resolved",
"title": "Platform Service Disruption",
"updated_at": "2026-05-08T12:13:27.272-07:00",
"url": "https://stspg.io/mytzkf6hgjy8"
},
{
"body": "Workato Go access has been restored and knowledge base creation and retrieval are functioning as expected. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-07T21:23:41.745-07:00",
"resolved_inferred": false,
"started_at": "2026-05-07T18:17:33.223-07:00",
"state": "resolved",
"title": "Workato Go Service Disruption",
"updated_at": "2026-05-07T21:23:41.764-07:00",
"url": "https://stspg.io/p6j8wfj8phqr"
},
{
"body": "The issue has been fixed and customers should now be able to access the Conversations page. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-30T12:36:39.674-07:00",
"resolved_inferred": false,
"started_at": "2026-04-30T09:19:34.357-07:00",
"state": "resolved",
"title": "Unable to View Conversations Page",
"updated_at": "2026-04-30T12:36:39.693-07:00",
"url": "https://stspg.io/ftvgzr7qm46x"
},
{
"body": "On April 29, 2026, between approximately 12:20 PM and 05:00 PM UTC, the Workato platform experienced a degradation with Workato Genies. Customers may observed that Genies did not fetch results from Knowledge Bases leading to inaccurate responses from Genies. The issue has been resolved, and any queries may be retried as necessary. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-29T10:30:00.000-07:00",
"resolved_inferred": false,
"started_at": "2026-04-29T10:30:00.000-07:00",
"state": "resolved",
"title": "Genies Unable to Retrieve Results from Knowledge Bases",
"updated_at": "2026-04-29T10:45:47.054-07:00",
"url": "https://stspg.io/qr676bcfbwzk"
},
{
"body": "After further monitoring, this issue is now considered resolved. Customers should no longer see Internal Errors when using the upload action. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-28T12:18:56.841-07:00",
"resolved_inferred": false,
"started_at": "2026-04-28T07:07:11.641-07:00",
"state": "resolved",
"title": "Salesforce Upload Action Failure",
"updated_at": "2026-04-28T12:18:56.854-07:00",
"url": "https://stspg.io/w9kt0zwr6brt"
},
{
"body": "Between April 28, 2026 at 9:20 AM UTC and May 12, 2026 at 8:55 AM UTC, the Workato platform experienced an issue with Audit Log streaming. Customers with Audit Log streaming configured may have observed that admin audit log events were not delivered to their configured destinations. The issue has been resolved and Audit Log streaming is now functioning normally. Our team is currently working on delivering the affected events to their configured destinations and aims to have this completed by the end of next week. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-28T02:00:00.000-07:00",
"resolved_inferred": false,
"started_at": "2026-04-28T02:00:00.000-07:00",
"state": "resolved",
"title": "Audit Log Streaming Service Degradation",
"updated_at": "2026-05-13T09:41:31.758-07:00",
"url": "https://stspg.io/f1c5vz5dfxkr"
},
{
"body": "On April 27, 2026, between approximately 09:00 PM and 11:00 PM UTC, the Workato platform experienced a degradation with Knowledge Bases. Customers may observed that Workato Genies did not respond to user queries. Users may also have observed \"Assign task to Genie\" actions failing with an \"AI didn't respond in time\" error message. The issue has been resolved, and any queries may be retried as necessary. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-27T17:00:00.000-07:00",
"resolved_inferred": false,
"started_at": "2026-04-27T17:00:00.000-07:00",
"state": "resolved",
"title": "Workato Genie and Go Search Response Degradation",
"updated_at": "2026-04-27T18:22:42.894-07:00",
"url": "https://stspg.io/8s34rgqgcbd8"
},
{
"body": "On April 27, 2026, between approximately 09:00 AM and 6:30 PM UTC, customers may have observed Workato Genies responding with in a JSON format instead of the expected formatting. The issue has now been resolved, and Workato Genies should now respond in the correct format. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-27T15:00:00.000-07:00",
"resolved_inferred": false,
"started_at": "2026-04-27T15:00:00.000-07:00",
"state": "resolved",
"title": "Workato Genie Response Format Change",
"updated_at": "2026-04-27T18:52:30.648-07:00",
"url": "https://stspg.io/htn5tbypgmr8"
},
{
"body": "After further monitoring, this incident is now considered resolved. Customers may now resume project updates without accidentally creating a Workflow App. We are continuing to revert the affected projects to their original state; this remediation will be completed incrementally over the next few working days. We will post a follow-up update once the revert process is complete. If you continue to experience any issues, please contact Workato Support at support.workato.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-20T11:27:58.979-07:00",
"resolved_inferred": false,
"started_at": "2026-04-20T02:50:41.927-07:00",
"state": "resolved",
"title": "Projects converting to Workflow App projects on update",
"updated_at": "2026-04-20T11:27:58.996-07:00",
"url": "https://stspg.io/z06jb5lv1lcs"
},
{
"body": "After further monitoring, this issue is now considered resolved, and customers should no longer experience \"502 Bad Gateway\" errors. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-17T09:46:37.754-07:00",
"resolved_inferred": false,
"started_at": "2026-04-17T07:38:44.785-07:00",
"state": "resolved",
"title": "Database Connectors Connector Errors",
"updated_at": "2026-04-17T09:46:37.775-07:00",
"url": "https://stspg.io/3g791ggsplt3"
},
{
"body": "After further monitoring, this issue is now considered resolved, and customers should no longer experience any internal errors. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-30T12:40:51.494-07:00",
"resolved_inferred": false,
"started_at": "2026-03-30T09:39:16.527-07:00",
"state": "resolved",
"title": "Message template by Workato actions generate Internal Errrors",
"updated_at": "2026-03-30T12:40:51.509-07:00",
"url": "https://stspg.io/nrfs96v0zrqp"
},
{
"body": "The issue has been resolved and customers should now be able to use VUA to establish connections for MCP servers and Genies. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-26T17:01:24.742-07:00",
"resolved_inferred": false,
"started_at": "2026-03-26T16:32:19.896-07:00",
"state": "resolved",
"title": "VUA app connections failing for MCP and Genies",
"updated_at": "2026-03-26T17:01:24.760-07:00",
"url": "https://stspg.io/6kw15t267m4x"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-19T11:36:29.644-07:00",
"resolved_inferred": false,
"started_at": "2026-03-19T03:53:44.918-07:00",
"state": "resolved",
"title": "Workato Agent Studio Knowledge Base issue",
"updated_at": "2026-03-19T11:36:29.660-07:00",
"url": "https://stspg.io/k6rtlpbhy2kj"
},
{
"body": "After further monitoring, we have confirmed that this issue is fully resolved. Customers can now access FileStorage via the sidebar as expected. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you continue to experience any issues.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-12T06:57:58.462-07:00",
"resolved_inferred": false,
"started_at": "2026-03-12T01:11:06.594-07:00",
"state": "resolved",
"title": "FileStorage Page Navigation Issue",
"updated_at": "2026-03-12T06:57:58.480-07:00",
"url": "https://stspg.io/yvdmwyc1y195"
},
{
"body": "On March 09, 2026, between approximately 15:00 UTC and 16:05 UTC, the Workato platform experienced a degradation in its Connector SDK service. Customers may have experienced \"failed to open TCP connection\" error in SDK connector actions. Any failed jobs may be repeated as needed. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-09T08:00:00.000-07:00",
"resolved_inferred": false,
"started_at": "2026-03-09T08:00:00.000-07:00",
"state": "resolved",
"title": "Connector SDK Performance Degradation",
"updated_at": "2026-03-09T11:23:34.640-07:00",
"url": "https://stspg.io/1rcspzk9cby8"
},
{
"body": "After further monitoring, this issue is now considered resolved. Customers who experienced an error while creating new connections or reconnecting inactive ones can reconnect now. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-20T10:49:56.591-08:00",
"resolved_inferred": false,
"started_at": "2026-02-20T06:21:52.473-08:00",
"state": "resolved",
"title": "SurveyMonkey connection issue",
"updated_at": "2026-02-20T10:49:56.606-08:00",
"url": "https://stspg.io/qbp5j2wp2g5r"
},
{
"body": "After further monitoring, the issue is now considered resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-20T03:47:08.823-08:00",
"resolved_inferred": false,
"started_at": "2026-02-19T22:44:38.691-08:00",
"state": "resolved",
"title": "Tradeshift Connector Errors",
"updated_at": "2026-02-20T03:47:08.838-08:00",
"url": "https://stspg.io/xnmh135t5b3g"
},
{
"body": "After further monitoring, this issue is now considered resolved. Any jobs that failed during this incident may be repeated if required. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-17T08:31:37.996-08:00",
"resolved_inferred": false,
"started_at": "2026-02-17T06:23:01.147-08:00",
"state": "resolved",
"title": "On-Prem Service Degradation",
"updated_at": "2026-02-17T08:31:38.015-08:00",
"url": "https://stspg.io/q1xhl6fkjvgm"
},
{
"body": "Between February 17, 2026 at 2:04 PM UTC and February 18, 2026 at 5:47 AM UTC, the Workato platform experienced an issue with the Genie service. Customers using Genie may have intermittently received responses referencing the current time instead of the expected response to their query. The issue has been resolved and Genie is now responding normally. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-17T06:00:00.000-08:00",
"resolved_inferred": false,
"started_at": "2026-02-17T06:00:00.000-08:00",
"state": "resolved",
"title": "Workato Genie Performance Degradation",
"updated_at": "2026-02-18T04:42:54.783-08:00",
"url": "https://stspg.io/8btfcntb6s0s"
},
{
"body": "On February 12, 2026, between approximately 03:22 PM and 08:12 PM UTC, the Workato platform experienced a degradation in its Genie services utilizing OpenAI LLM. Customers may have experienced genie response being returned as unformatted text. The issue has now been resolved, and customers should no longer be seeing unformatted responses from Genies. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-12T07:30:00.000-08:00",
"resolved_inferred": false,
"started_at": "2026-02-12T07:30:00.000-08:00",
"state": "resolved",
"title": "Workato Genie Performance Degradation with OpenAI LLM",
"updated_at": "2026-02-12T16:49:06.049-08:00",
"url": "https://stspg.io/jqg2s5dlk475"
},
{
"body": "After further monitoring, this issue is now considered resolved. Any jobs that failed during this incident may be repeated if required. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-10T15:47:43.873-08:00",
"resolved_inferred": false,
"started_at": "2026-02-10T13:33:56.551-08:00",
"state": "resolved",
"title": "Workato Services Degradation",
"updated_at": "2026-02-10T15:47:43.891-08:00",
"url": "https://stspg.io/mqrz0vlvgsx9"
},
{
"body": "After further monitoring, this issue is now considered resolved. Customers may no longer encounter deployments or package exports failing to complete. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-05T16:53:42.199-08:00",
"resolved_inferred": false,
"started_at": "2026-02-05T15:39:34.775-08:00",
"state": "resolved",
"title": "Deployments and RLCM Performance Degradation",
"updated_at": "2026-02-05T16:53:42.224-08:00",
"url": "https://stspg.io/vypv7dkp66m2"
},
{
"body": "The issue has been resolved and customers should now be able to use Workato Docs. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-03T12:16:15.909-08:00",
"resolved_inferred": false,
"started_at": "2026-02-03T11:26:24.883-08:00",
"state": "resolved",
"title": "Workato Docs Degradation",
"updated_at": "2026-02-03T12:16:15.927-08:00",
"url": "https://stspg.io/fsszrtwfmldt"
},
{
"body": "After further monitoring, this issue is now considered resolved, and customers should no longer experience \"502 Bad Gateway\" errors. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-29T08:59:58.029-08:00",
"resolved_inferred": false,
"started_at": "2026-01-29T06:17:52.605-08:00",
"state": "resolved",
"title": "Database Connectors Connector Errors",
"updated_at": "2026-01-29T08:59:58.046-08:00",
"url": "https://stspg.io/xhbfymxw61wb"
},
{
"body": "On January 26, 2026, between approximately 14:05 UTC and 14:06 UTC, the Workato platform experienced a degradation in its Connector SDK service. Customers may have experienced internal errors in SDK connector actions. Any failed jobs may be repeated as needed. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-26T06:05:00.000-08:00",
"resolved_inferred": false,
"started_at": "2026-01-26T06:05:00.000-08:00",
"state": "resolved",
"title": "Connector SDK Performance Degradation",
"updated_at": "2026-01-26T19:20:16.057-08:00",
"url": "https://stspg.io/p5zrsfcmcp7h"
},
{
"body": "Between approximately 11:30 AM UTC on January 21, 2026, and 1:30 PM UTC on January 27, 2026, customers using Workato\u2019s SAP connectors may have observed actions failing with Internal Errors. The issue has been resolved, and customers may repeat failed jobs as required. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-21T03:30:00.000-08:00",
"resolved_inferred": false,
"started_at": "2026-01-21T03:30:00.000-08:00",
"state": "resolved",
"title": "SAP Connector Errors",
"updated_at": "2026-01-28T04:04:06.228-08:00",
"url": "https://stspg.io/jmx1649dmkp7"
},
{
"body": "After further monitoring, this issue is now considered resolved. Customers should now receive responses from Workato Genies when starting or resuming a conversation. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-14T11:59:09.200-08:00",
"resolved_inferred": false,
"started_at": "2026-01-14T10:39:31.815-08:00",
"state": "resolved",
"title": "Workato Genie Performance Degradation",
"updated_at": "2026-01-14T11:59:09.218-08:00",
"url": "https://stspg.io/jhnv9gq7zt3b"
},
{
"body": "Our external service provider for Support Chat has deployed a fix, and this issue is now considered resolved. Customers can now use the live chat for assistance. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2026-01-09T13:16:09.690-08:00",
"resolved_inferred": false,
"started_at": "2026-01-09T12:49:41.173-08:00",
"state": "resolved",
"title": "Support Chat Performance Degradation",
"updated_at": "2026-01-09T13:16:09.706-08:00",
"url": "https://stspg.io/rpscp7p2mkd9"
}
]
}