https://approjects-vendor-status-watch.static.hf.space/v/abnormal-security.htmlIncidents from Abnormal Security's public status page, polled daily.Wed, 16 Sep 2026 12:28:20 +0000https://stspg.io/5vqctct195blabnormal-security:2026-09-09T09:54:48.850-07:00Wed, 09 Sep 2026 16:54:48 +0000Beginning around 16:50 UTC, Abnormal experienced delays in Email Scoring for customers in the United States Government region, where some messages took longer than usual to be scored. Abnormal identified the cause, applied a fix, and has fully restored normal scoring performance as of the resolution time. Detection and remediation of email threats continued to operate as expected throughout this period. All messages from the impacted window will be replayed and scored, so no messages will be missed. If you experience any further issues, please reach out to Abnormal's support team at support@abnormalsecurity.com.https://stspg.io/hbqxy8mmsf0dabnormal-security:2026-09-01T09:40:09.000-07:00Tue, 01 Sep 2026 16:40:09 +0000Starting at 08:50 UTC, Abnormal experienced a service disruption affecting AI Security Mailbox notifications for US and EU customers. Throughout the incident, the AI Security Mailbox continued to function as expected and customer security protection was not impacted; however, affected customers did not receive notifications during the incident window. Abnormal worked with its email delivery provider to reinstate the account, and AI Security Mailbox notifications are now being sent as expected. All notifications from the incident window will be processed. If you experience any further issues, please reach out to Abnormal Support at support@abnormalsecurity.com.https://stspg.io/g0s97jn3rvn4abnormal-security:2026-09-01T07:38:06.392-07:00Tue, 01 Sep 2026 14:38:06 +0000Starting at 13:15 UTC, Abnormal experienced a service disruption affecting Inbound Email Security and Inline detection and remediation for US customers, resulting in elevated processing time. During this window, some messages experienced delayed detection and remediation. Engineers restored the live processing queue and inline remediation error rates recovered as of 14:18 UTC.https://stspg.io/97bpmn4pb997abnormal-security:2026-08-03T11:50:35.634-07:00Mon, 03 Aug 2026 18:50:35 +0000The engineering team has resolved the primary issue affecting Account Takeover case details in the Gov region. Case details and timeline data are now loading as expected. The remaining minor issues will be addressed separately. Abnormal considers this incident resolved. If you have any further questions, please reach out to support at support@abnormalsecurity.com.https://stspg.io/zq9qqhk5nd6yabnormal-security:2026-07-27T16:10:10.597-07:00Mon, 27 Jul 2026 23:10:10 +0000Between 22:10 UTC and 22:50 UTC on July 27, 2026, Abnormal experienced a service disruption affecting Inbound Email Security, Inline, and Graymail processing for Google Workspace customers in both US and EU regions. During this time, inbound email processing was temporarily interrupted, which may have caused delays in email detection and remediation. The engineering team has resolved the issue, and all services have been fully restored. All emails from the impacted window have been successfully reprocessed. If you experience any further issues, please reach out to the support team at support@abnormalsecurity.com.https://stspg.io/bbd8pzddsqq1abnormal-security:2026-07-07T15:58:51.315-07:00Tue, 07 Jul 2026 22:58:51 +0000As of 04:44 UTC on July 8, 2026, all services have fully recovered and are now live processing traffic for US and EU tenant customers. Abnormal will reprocess all messages received during the impact window to ensure full security analysis is applied. If you experience any continued issues, please reach out to the support team at support@abnormalsecurity.com.https://stspg.io/ryy0l8kyslcyabnormal-security:2026-06-05T11:03:42.204-07:00Fri, 05 Jun 2026 18:03:42 +0000Between 16:45 UTC and 17:25 UTC on June 5, 2026, Abnormal experienced message remediation delays affecting Inbound Email Security for GOV customers. During this time, some emails may have experienced delayed remediation. The Abnormal engineering team actively worked to address the issue, and service was fully restored as of 17:25 UTC. All emails from the impacted window have since been reprocessed. If you experience any further issues, please reach out to our support team at support@abnormalsecurity.com.https://stspg.io/qwvtkd3w22y0abnormal-security:2026-06-04T15:07:09.071-07:00Thu, 04 Jun 2026 22:07:09 +0000Between 20:00 UTC and 21:22 UTC on June 4, 2026, Abnormal experienced a service disruption impacting inbound email ingestion for all inline US customers. During this time, inbound emails sent to customers may not have been ingested or processed. The Abnormal engineering team identified and resolved the root cause, and service was confirmed recovering as of 21:22 UTC. Emails affected during the incident window have been reprocessed. If you experience any further issues, please reach out to our support team at support@abnormalsecurity.com.https://stspg.io/czf9d9gt2wnzabnormal-security:2026-06-02T11:08:36.794-07:00Tue, 02 Jun 2026 18:08:36 +0000Starting at 17:45 UTC on June 2, 2026, Abnormal experienced a service disruption affecting email detection and remediation for Inbound Email Security customers in the EU region. Additionally, between 18:00 UTC and 19:00 UTC, US customers experienced degraded AI Security Mailbox functionality. As of 19:20 UTC, all services have been restored and live traffic is processing normally across both regions. Abnormal is continuing to work through retry queues to reprocess any emails from the impacted window. If you experience any further issues, please reach out to our support team at support@abnormalsecurity.com.https://stspg.io/0m47n2p5c0syabnormal-security:2026-05-29T08:25:25.028-07:00Fri, 29 May 2026 15:25:25 +0000Microsoft services have fully recovered from the degraded M365 sign-in audit log delivery, and Abnormal services have also recovered as of 09:41 UTC on May 30, 2026. Abnormal engineering has initiated a reprocess to ensure all Account Takeover detections from the impacted time window are properly processed. No sign-in data was lost during this event. If you experience any further issues, please reach out to Abnormal support at support@abnormalsecurity.com.https://stspg.io/psld4f110q7dabnormal-security:2026-05-18T16:24:46.000-07:00Mon, 18 May 2026 23:24:46 +0000Starting at 22:00 UTC on May 18, 2026, Abnormal identified an increase in legitimate emails being incorrectly flagged as malicious and remediated, impacting Inbound Email Security and AI Security Mailbox. The engineering team identified and disabled the rule responsible for falsely flagging these emails at 01:03 UTC on May 19, 2026. Messages affected during the impact window will be reprocessed.https://stspg.io/3qlwp777n9vtabnormal-security:2026-05-14T18:07:36.403-07:00Fri, 15 May 2026 01:07:36 +0000Between 00:19 UTC and 00:49 UTC, Abnormal experienced message remediation delays affecting Inbound Email Security for US customers. During this approximately 30-minute window, email remediation was temporarily delayed due to a backend database issue. The engineering team stopped the contributing process and remediation services recovered. All messages from the impacted window have since been reprocessed. If you experience any further issues, please reach out to our support team at support@abnormalsecurity.comhttps://stspg.io/nr2mkq4zcdtjabnormal-security:2026-05-04T10:21:09.205-07:00Mon, 04 May 2026 17:21:09 +0000Between approximately May 2, 2026, and May 4, 2026 at 18:45 UTC, Abnormal experienced a service disruption affecting Security Orchestration, Automation and Response (SOAR) API functionality, Portal data retrieval, and Threat Log display for US customers. During this time, customers utilizing SOAR API integrations may have experienced errors when attempting to query messages, attachments, and threat data. The Abnormal engineering team has deployed a fix and confirmed that SOAR API is functioning as expected. All affected services have been restored to normal operation. If you experience any further issues, please reach out to the Abnormal support team at support@abnormalsecurity.com.https://stspg.io/cxjtg8png9krabnormal-security:2026-04-27T22:25:30.609-07:00Tue, 28 Apr 2026 05:25:30 +0000Between 00:30 UTC and 08:10 UTC on April 28, 2026, Abnormal experienced an issue impacting email detection and scoring accuracy, which may have resulted in some legitimate emails being incorrectly flagged. Abnormal engineering identified the root cause, implemented a fix, and confirmed that all email detection and scoring services have been fully restored. All messages received during the impact window will be replayed to ensure complete email protection coverage. If you experience any further issues, please reach out to the support team at support@abnormalsecurity.com.https://stspg.io/64lny33v20bbabnormal-security:2026-04-09T08:15:45.239-07:00Thu, 09 Apr 2026 15:15:45 +0000Starting at approximately 19:00 UTC on April 8, 2026, Abnormal received reports of customers being unable to access the Customer Support Portal. Some customers experienced intermittent or complete inaccessibility when attempting to log in or navigate the Portal. The Abnormal engineering team identified and resolved the underlying cause. As of 16:40 UTC on April 9, 2026, Customer Support Portal access has been fully restored and customers are able to successfully log in.https://stspg.io/r6gdlp2dpq2sabnormal-security:2026-04-08T13:15:50.500-07:00Wed, 08 Apr 2026 20:15:50 +0000Starting at 13:30 UTC on April 8, 2026, Abnormal experienced an issue with the email-based support case submission process due to a vendor-caused outage. Customers who submitted support requests by emailing support@abnormalsecurity.com or support@abnormal.ai may have experienced failures when attempting to create new cases. The vendor has confirmed that service has been restored, and Abnormal has verified that emails are now flowing as expected. Customers may resume submitting support requests via email.https://stspg.io/p678b8zcqf02abnormal-security:2026-04-08T08:56:25.473-07:00Wed, 08 Apr 2026 15:56:25 +0000Between 09:53 UTC on April 4, 2026 and 17:38 UTC on April 6, 2026, Abnormal experienced an issue within the Gov Portal affecting the AI Security Mailbox Analyzed tab and remediation information cards on the message details page. During this time, Gov customers may have experienced failures when loading the AI Security Mailbox Analyzed tab, and remediation details may have appeared incomplete or failed to display on the message details page. The Abnormal engineering team identified and resolved the underlying issue, and full functionality has been restored. If you experience any further issues, please reach out to the support team at support@abnormalsecurity.com.https://stspg.io/d2r6gwf68t87abnormal-security:2026-03-26T16:03:45.801-07:00Thu, 26 Mar 2026 23:03:45 +0000Between approximately 16:00 UTC and 23:50 UTC on March 26, 2026, Abnormal experienced a service disruption impacting AI Security Mailbox report processing for US and EU customers. During this time, new reports submitted to AI Security Mailbox may not have been processed as expected. Abnormal engineers deployed a fix at 23:50 UTC and confirmed that services are now processing in real time. Any reports submitted during the impacted window are currently being reprocessed and are expected to be fully completed within the next few hours. If you experience any further issues, please reach out to the Abnormal support team at support@abnormalsecurity.com.https://stspg.io/r3pmmxmzdc6qabnormal-security:2026-03-16T16:21:02.350-07:00Mon, 16 Mar 2026 23:21:02 +0000Starting around 22:23 UTC on March 16, 2026, Abnormal experienced a service disruption impacting Inbound Email Security detection and remediation for some US customers. During this time, inline email processing was also affected, and some emails may not have been properly detected or remediated. Abnormal's engineering team actively worked to address the issue, and all services were fully restored as of 23:56 UTC. Detection and remediation are now operating as expected for US customers. If you experience any further issues, please reach out to Abnormal's support team at support@abnormalsecurity.com.https://stspg.io/grx1rl5l23myabnormal-security:2026-03-16T07:58:04.332-07:00Mon, 16 Mar 2026 14:58:04 +0000Starting around 14:40 UTC, Abnormal experienced an issue with the EU Portal being inaccessible and displaying an error to EU customers. Email detection and remediation services were not impacted during this time and continued to operate normally. Access to the Abnormal Portal for EU customers has been restored as of 15:01 UTC. If you experience any further issues, please reach out to the Abnormal support team at support@abnormalsecurity.com.https://stspg.io/hdxrtpj1r0hnabnormal-security:2026-03-12T13:31:20.161-07:00Thu, 12 Mar 2026 20:31:20 +0000Between 18:00 UTC and 20:40 UTC on March 12, 2026, Abnormal identified an issue where messages flagged as attack, spam, or borderline experienced delays in appearing within the Threat Log for Gov customers. Inbound Email Security detection and remediation remained fully functional throughout the incident, and all threats continued to be identified and acted upon as expected. Abnormal engineers redeployed the affected services and confirmed recovery as of 20:40 UTC. All messages during the incident window were queued and have been processed. If you experience any further issues, please reach out to Abnormal support at support@abnormalsecurity.com.https://stspg.io/zxl23d18pz69abnormal-security:2026-02-23T19:23:51.376-08:00Tue, 24 Feb 2026 03:23:51 +0000Between February 23, 2026 at 19:55 UTC and February 24, 2026 at 03:30 UTC, Abnormal experienced an issue impacting Threat Log visibility for GovCloud customers. During this time, newly detected threats did not appear in the Threat Log, and the Email Details page displayed "content unavailable" for previously flagged messages. Inbound email processing, threat detection, and remediation were not impacted throughout the duration of this incident. Abnormal engineers have confirmed that Threat Log services are now processing in real time and full visibility has been restored. If you have any questions or concerns, please contact support at support@abnormalsecurity.com.https://stspg.io/wnglbm7n7ks7abnormal-security:2026-02-12T06:57:28.660-08:00Thu, 12 Feb 2026 14:57:28 +0000Between 14:28 UTC and 15:00 UTC on February 12, Abnormal experienced issues with customers being able to access the Abnormal Portal. During this time, customers may have experienced the inability to log into the Portal. Service has been fully restored as of 15:00 UTC for customers in US and EU regions. If you experience any further issues, please reach out to support@abnormalsecurity.com.https://stspg.io/8ql5h97c53bgabnormal-security:2026-02-11T16:56:10.000-08:00Thu, 12 Feb 2026 00:56:10 +0000Between 16:22 UTC on February 11 and 01:17 UTC on February 12, government customers may have experienced Account Takeover messages not being properly flagged for security threats. Abnormal's engineering team has resolved the issue and service is confirmed as fully functional. If customers experience any further issues, please reach out to support@abnormalsecurity.comhttps://stspg.io/8jn27qr14xcvabnormal-security:2026-02-11T11:56:41.000-08:00Wed, 11 Feb 2026 19:56:41 +0000Between 19:28 UTC and 20:15 UTC, Abnormal experienced service degradation with the Portal. US customers might have experienced issues logging in and navigating the Abnormal Portal during this time. EU customers were not impacted. Abnormal mitigated the root cause and services have been confirmed as fully restored. If you experience any further issues please reach out to support@abnormalsecurity.comhttps://stspg.io/k2fcy3jfmp6pabnormal-security:2026-02-10T07:21:45.000-08:00Tue, 10 Feb 2026 15:21:45 +0000Between 00:56 UTC and 16:00 UTC on February 10, 2026, Abnormal experienced a service disruption affecting email threat detection, AI Security Mailbox, and graymail processing for Government customers. During this time, some malicious and spam emails may not have been properly flagged or processed. Abnormal engineers restored service as of 16:00 UTC for email threat detection, AI Security Mailbox, and graymail processing for Government customers. If customers experience any further issues please reach out to support@abnormalsecurity.com for further assistance.https://stspg.io/59wsyhygcl8kabnormal-security:2026-01-22T12:32:40.000-08:00Thu, 22 Jan 2026 20:32:40 +0000As of 03:30 UTC on January 23, Abnormal's Inbound Email Security services have fully recovered from the processing delays due to the widespread Microsoft outage. Microsoft has confirmed that they have fully resolved the infrastructure issue that was impacting multiple services globally. All email processing has returned to normal performance levels. If you experience any further issues or need assistance, please reach out to Abnormal's support team at support@abnormalsecurity.com.https://stspg.io/w1sjpsjht979abnormal-security:2026-01-21T09:52:52.100-08:00Wed, 21 Jan 2026 17:52:52 +0000As of 18:33 UTC, Abnormal has fully restored all impacted services. Portal performance has returned to normal levels, and customers can now successfully access threat logs and retrieve threat data through Security Orchestration, Automation and Response integrations without errors. All delayed threat log data has been processed and is now available in customer portals. If customers continue to experience any issues, please contact support at support@abnormalsecurity.com.https://stspg.io/rff2g7d8skxrabnormal-security:2026-01-15T12:39:05.793-08:00Thu, 15 Jan 2026 20:39:05 +0000As of 23:40 UTC on January 16, 2026, the Account Takeover event issue affecting FedRAMP customers has been fully resolved. All Account Takeover services are now operating normally. Abnormal's core email protection services remained fully operational throughout this incident and continued to protect against threats. If customers have any questions or concerns, please contact support at support@abnormalsecurity.com.https://stspg.io/bb2n85lr96ysabnormal-security:2026-01-15T09:11:05.000-08:00Thu, 15 Jan 2026 17:11:05 +0000Between 16:40 UTC and 17:00 UTC, Abnormal experienced a service degradation with the Abnormal Portal affecting Fedramp customers. During this time, Fedramp users experienced errors when trying to load and navigate the portal, along with delays with pages loading. Remediation and detection services remained fully operational throughout the incident window.