<?xml version="1.0" encoding="UTF-8"?><rss version="2.0"><channel><title>Ada incidents — Vendor Status Watch</title><link>https://approjects-vendor-status-watch.static.hf.space/v/ada.html</link><description>Incidents from Ada's public status page, polled daily.</description><lastBuildDate>Wed, 16 Sep 2026 12:28:20 +0000</lastBuildDate><item><title>Salesforce Live Agent Handoff Disconnections [resolved]</title><link>https://stspg.io/ws07nzbf2f6j</link><guid isPermaLink="false">ada:2026-09-07T08:45:30.369-04:00</guid><pubDate>Mon, 07 Sep 2026 12:45:30 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Investigating issues with Ada Voice service on US and Maple Clusters [resolved]</title><link>https://stspg.io/mkk22wtr2bbd</link><guid isPermaLink="false">ada:2026-09-01T12:37:40.797-04:00</guid><pubDate>Tue, 01 Sep 2026 16:37:40 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Elevated handoffs to live agents [resolved]</title><link>https://stspg.io/7qp1lqrn6nd5</link><guid isPermaLink="false">ada:2026-08-27T10:49:19.000-04:00</guid><pubDate>Thu, 27 Aug 2026 14:49:19 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Elevated latency for Conversations and Analytics (US2) [resolved]</title><link>https://stspg.io/yn2ytg18b3k7</link><guid isPermaLink="false">ada:2026-08-25T16:24:50.282-04:00</guid><pubDate>Tue, 25 Aug 2026 20:24:50 +0000</pubDate><description>Query performance in US2 has returned to normal baseline levels and all affected endpoints. Conversation View, transcripts, conversation search, and analytics dashboards are responding at expected speeds.</description></item><item><title>Conversation View Delays [resolved]</title><link>https://stspg.io/gnrhkrbg60tl</link><guid isPermaLink="false">ada:2026-08-24T11:12:48.515-04:00</guid><pubDate>Mon, 24 Aug 2026 15:12:48 +0000</pubDate><description>This incident has been resolved. Timing for conversations appearing in the conversations view has returned to normal. Thank you for your patience.</description></item><item><title>Delayed AI Agent message delivery [resolved]</title><link>https://stspg.io/v9bwfcbtpxjz</link><guid isPermaLink="false">ada:2026-08-21T09:11:54.778-04:00</guid><pubDate>Fri, 21 Aug 2026 13:11:54 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Increase in handoff rate during Playbook execution [resolved]</title><link>https://stspg.io/ckhz7bvhpcmf</link><guid isPermaLink="false">ada:2026-08-11T09:22:59.181-04:00</guid><pubDate>Tue, 11 Aug 2026 13:22:59 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Availability Rule Variable Selector Is Unusable in Playbooks V1 + V2 [resolved]</title><link>https://stspg.io/6hjn92rx2j11</link><guid isPermaLink="false">ada:2026-07-24T06:41:35.187-04:00</guid><pubDate>Fri, 24 Jul 2026 10:41:35 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Agent dashboards are unable to load. [resolved]</title><link>https://stspg.io/cf4fz70f45rs</link><guid isPermaLink="false">ada:2026-07-21T10:29:11.672-04:00</guid><pubDate>Tue, 21 Jul 2026 14:29:11 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Ada Dashboard fails to load intermittently [resolved]</title><link>https://stspg.io/nptwf0cp2664</link><guid isPermaLink="false">ada:2026-07-16T20:48:39.897-04:00</guid><pubDate>Fri, 17 Jul 2026 00:48:39 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>MCP server authentication is currently failing due to an outage in WorkOS [resolved]</title><link>https://stspg.io/5qrvb9dw8rtn</link><guid isPermaLink="false">ada:2026-07-16T06:41:35.964-04:00</guid><pubDate>Thu, 16 Jul 2026 10:41:35 +0000</pubDate><description>WorkOS fix is now effective, and we have stopped monitoring the issue.</description></item><item><title>Outbound Emails via SMTP Connector from Zendesk in US Production Environment are not being sent to the End users [resolved]</title><link>https://stspg.io/b1wjt08ybg97</link><guid isPermaLink="false">ada:2026-07-14T09:31:45.953-04:00</guid><pubDate>Tue, 14 Jul 2026 13:31:45 +0000</pubDate><description>A fix has been deployed, and queued Zendesk Emails are being sent out now.</description></item><item><title>Some AI Agent conversations transferring to a human agent [resolved]</title><link>https://stspg.io/fny3tvx7cwff</link><guid isPermaLink="false">ada:2026-07-12T07:45:13.809-04:00</guid><pubDate>Sun, 12 Jul 2026 11:45:13 +0000</pubDate><description>The team was able to identify the root cause and a fix is in place.</description></item><item><title>Investigating issues with Ada Dashboard - Page Loading Errors [resolved]</title><link>https://stspg.io/0q2yqjclxw87</link><guid isPermaLink="false">ada:2026-07-10T12:46:48.261-04:00</guid><pubDate>Fri, 10 Jul 2026 16:46:48 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Intermittent Chatbot Loading Issues in US Cluster [resolved]</title><link>https://stspg.io/h3lfww9g07jp</link><guid isPermaLink="false">ada:2026-07-09T00:44:49.553-04:00</guid><pubDate>Thu, 09 Jul 2026 04:44:49 +0000</pubDate><description>The incident have been resolved.</description></item><item><title>Oracle Handoffs are failing [resolved]</title><link>https://stspg.io/ypsl4b2prdwd</link><guid isPermaLink="false">ada:2026-07-07T07:54:58.552-04:00</guid><pubDate>Tue, 07 Jul 2026 11:54:58 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Delayed responses and processing for some automated interactions [resolved]</title><link>https://stspg.io/g8lbzfnvrx9j</link><guid isPermaLink="false">ada:2026-07-06T17:33:00.000-04:00</guid><pubDate>Mon, 06 Jul 2026 21:33:00 +0000</pubDate><description>Identified and resolved an issue affecting some internal background data processing. Our team corrected it and confirmed all systems have returned to normal operation.</description></item><item><title>Handoff Failing [resolved]</title><link>https://stspg.io/4bsjw9nyx6v3</link><guid isPermaLink="false">ada:2026-05-26T16:58:29.586-04:00</guid><pubDate>Tue, 26 May 2026 20:58:29 +0000</pubDate><description>The incident has been resolved</description></item><item><title>Delay in the Conversation view [resolved]</title><link>https://stspg.io/76ywvkdf26pt</link><guid isPermaLink="false">ada:2026-05-25T10:28:50.696-04:00</guid><pubDate>Mon, 25 May 2026 14:28:50 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Investigating issues with Ada Chat services [resolved]</title><link>https://stspg.io/0v9s7jyc77dq</link><guid isPermaLink="false">ada:2026-05-21T18:28:09.942-04:00</guid><pubDate>Thu, 21 May 2026 22:28:09 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Elevated error rates on AI Agent responses [resolved]</title><link>https://stspg.io/59rwth472pn8</link><guid isPermaLink="false">ada:2026-05-10T15:55:10.212-04:00</guid><pubDate>Sun, 10 May 2026 19:55:10 +0000</pubDate><description>The certificate rotation issue has been fully resolved. Error rates have returned to normal levels and services are operating as expected. No further impact is anticipated</description></item><item><title>Message processing errors [resolved]</title><link>https://stspg.io/9hzh1tqqyxp8</link><guid isPermaLink="false">ada:2026-05-05T17:01:49.250-04:00</guid><pubDate>Tue, 05 May 2026 21:01:49 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Investigating issues with Ada Voice service [resolved]</title><link>https://stspg.io/rprv4378h85v</link><guid isPermaLink="false">ada:2026-05-01T12:32:47.211-04:00</guid><pubDate>Fri, 01 May 2026 16:32:47 +0000</pubDate><description>Based on our Engineering Team&#x27;s investigation, we have determined the scope of this issue is limited to a very small number of clients and affected conversations. We are continuing to work on the issue, but moving forward will be communicating on this issue on an individual basis.</description></item><item><title>Increase in Emergency Voice Handoffs [resolved]</title><link>https://stspg.io/p8xcqks0tj8q</link><guid isPermaLink="false">ada:2026-04-28T15:57:32.000-04:00</guid><pubDate>Tue, 28 Apr 2026 19:57:32 +0000</pubDate><description>We have resolved an issue that caused an increase in emergency handoffs for a subset of customers.</description></item><item><title>Language detection is currently showing degraded performance for language switching [resolved]</title><link>https://stspg.io/j8lsfrz6678j</link><guid isPermaLink="false">ada:2026-04-24T11:06:03.532-04:00</guid><pubDate>Fri, 24 Apr 2026 15:06:03 +0000</pubDate><description>We have identified the root cause of the language detection issue affecting non-English responses. Improvements are actively in progress and will be delivered as part of our ongoing engineering work.</description></item><item><title>Investigating - Elevated Handoffs [resolved]</title><link>https://stspg.io/yf2yjkz191p7</link><guid isPermaLink="false">ada:2026-04-09T18:12:04.000-04:00</guid><pubDate>Thu, 09 Apr 2026 22:12:04 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Issues with Ada&#x27;s Zendesk integration are being investigated [resolved]</title><link>https://stspg.io/njcr4b2r1d5j</link><guid isPermaLink="false">ada:2026-04-07T11:37:19.445-04:00</guid><pubDate>Tue, 07 Apr 2026 15:37:19 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Conversation View Delays Are Being Investigated [resolved]</title><link>https://stspg.io/9pt87gltddkw</link><guid isPermaLink="false">ada:2026-04-07T11:27:14.000-04:00</guid><pubDate>Tue, 07 Apr 2026 15:27:14 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Dashboard Analytics and Conversation View - Data Processing Delays - Ficanex Cluster [resolved]</title><link>https://stspg.io/03c9mjwd9bl1</link><guid isPermaLink="false">ada:2026-04-06T19:37:38.348-04:00</guid><pubDate>Mon, 06 Apr 2026 23:37:38 +0000</pubDate><description>This incident has been resolved.</description></item><item><title>Delays in Conversation View for US2 Cluster [resolved]</title><link>https://stspg.io/xkm0pr64ydhx</link><guid isPermaLink="false">ada:2026-04-03T12:38:45.037-04:00</guid><pubDate>Fri, 03 Apr 2026 16:38:45 +0000</pubDate><description>This incident has been resolved.</description></item></channel></rss>