Aptible incidents — Vendor Status Watch

Operation failures due to AWS Outage [resolved]

Mon, 27 Jul 2026 10:31:04 +0000

This incident has been resolved.

Delayed and Timed-out requests to the Aptible LLM Gateway [resolved]

Thu, 16 Jul 2026 22:31:08 +0000

Following the fixes deployed per the previous update, we have seen stable performance on the LLM Gateway since 7:12 EDT and are resolving the issue. The root cause of this issue was a severe performance degradation in 3 specific endpoints: • `GET /models` • `GET /v1/models` • `GET /metadata/models` ...all of which return a list of available models. The performance issue on these endpoints was severe enough to cause significant request queueing and degraded performance for other unaffected endpoints. The fix we deployed added caching on this endpoint to ensure fast responses. Since those fixes have been deployed, we are no longer seeing request queueing or impacts to other LLM Gateway API endpoints.

Security Patching of Systemd Vulnerabilities [resolved]

Mon, 08 Jun 2026 18:28:46 +0000

This incident has been resolved.

Partial Service Degradation with Mezmo Log Drains [resolved]

Wed, 03 Jun 2026 16:02:30 +0000

As of 18:42 UTC the upstream provider began to accept log messages again consistently and this issue is now remediated.

Aptible response to CVE-2026-43284 [resolved]

Fri, 08 May 2026 05:02:07 +0000

This incident has been resolved.

Instability in us-east-1 [resolved]

Fri, 08 May 2026 01:05:42 +0000

An upstream AWS issue affected infrastructure in a single Availability Zone in us-east-1. During the event, we blocked provisioning into the affected zone and monitored AWS’s recovery efforts. AWS has since recovered enough of the affected availability zone for the impacted Aptible infrastructure to recover. We have also completed recovery of any Aptible-managed resources that required follow-up action on our side. Any customers with directly affected resources have been notified of resolution. We are continuing normal platform monitoring, but we are marking this incident as resolved on our end.

Aptible response to CVE-2026-31431 [resolved]

Wed, 29 Apr 2026 22:40:43 +0000

Aptible is aware of CVE-2026-31431, also known as “Copy Fail,” a recently disclosed Linux kernel vulnerability that may allow local privilege escalation under certain conditions [0]. We have taken action across the Aptible platform to protect all customer workloads against this vulnerability. No customer action is required at this time. We will continue to monitor upstream kernel, distribution, and security vendor guidance related to this CVE and will take any additional action if needed. [0] https://copy.fail/

Service degradation affecting api.aptible.com [resolved]

Sun, 19 Apr 2026 02:03:58 +0000

This incident has been resolved.

us-east-1 Intermittent DNS Resolution Errors [postmortem]

Tue, 17 Mar 2026 22:33:47 +0000

Additional detail about timeline: we observed a relative increase in DNS resolver errors in us-east-1 beginning at approximately 2026-03-17 18:30 UTC. The elevated error rate was intermittent rather than constant, with the most visible clusters occurring from roughly 18:30-18:55 UTC and again from about 20:55-21:40 UTC. Error rates returned to normal shortly after 21:40 UTC.

Performance issues on auth.aptible.com [resolved]

Wed, 31 Dec 2025 10:48:35 +0000

This incident has been resolved.

CVE-2025-14847: MongoDB unauthenticated information leak [resolved]

Tue, 30 Dec 2025 02:14:23 +0000

This incident has been resolved.

CVE-2025-55182: React server component vulnerability [resolved]

Fri, 05 Dec 2025 14:39:55 +0000

This incident has been resolved.

Platform API Performance Degradation [resolved]

Wed, 05 Nov 2025 15:59:59 +0000

This incident has been resolved.

Operations Impacted by Host Provisioning Failures [resolved]

Wed, 29 Oct 2025 21:17:17 +0000

This incident has been resolved.

Delays and failures for provisioning-related operations in us-east-1 [resolved]

Tue, 28 Oct 2025 17:09:06 +0000

This incident has been resolved.

Operation failures due to AWS Outage [resolved]

Mon, 20 Oct 2025 11:53:09 +0000

AWS has marked the underlying issue in us-east-1 as resolved, and we’ve confirmed continued stability across all EC2-related operations. All Aptible operations are functioning normally, and this incident is now closed.

Operation failures to to AWS API incident [resolved]

Mon, 20 Oct 2025 07:47:14 +0000

This incident has been resolved.

Delays and queued operations in us-east-1 [resolved]

Sun, 12 Oct 2025 02:30:16 +0000

This incident has been resolved.

Redis Security Advisory (CVE-2025-49844) [resolved]

Fri, 10 Oct 2025 15:53:25 +0000

Aptible has reviewed and addressed the Redis vulnerability described in https://redis.io/blog/security-advisory-cve-2025-49844/. We have confirmed that all internal Redis instances used in delivering the Aptible platform are secure and have no exploitation path related to this CVE. For Aptible customers who do not have their Redis databases publicly exposed, a path to exploitation is similarly unlikely. Additionally, for customers using Redis 6.2 databases on Aptible, a patched version will be available by Oct 10th at 5pm EST, and additional releases (7.2) are upcoming; see aptible.com/changelog for ongoing release updates. To ensure you a