https://approjects-vendor-status-watch.static.hf.space/v/assembled.htmlIncidents from Assembled's public status page, polled daily.Wed, 16 Sep 2026 12:28:20 +0000https://stspg.io/cmr1v3nj7493assembled:2026-09-08T03:18:54.323ZTue, 08 Sep 2026 03:18:54 +0000This incident has been resolved.https://stspg.io/38hlqbwjgbnhassembled:2026-08-31T17:30:32.201ZMon, 31 Aug 2026 17:30:32 +0000This incident has been resolved.https://stspg.io/zwd7148spw4vassembled:2026-08-21T01:54:20.002ZFri, 21 Aug 2026 01:54:20 +0000The underlying issue has been resolved. **Action from your team is required.** A Salesforce admin will need to reauthenticate the connection to restore syncing. In Assembled, go to Configure → Third-Party Integrations → Integrations, find Salesforce, disable the connection, then reconnect using an active admin account. Once reauthenticated, our team will help ensure your data syncs properly again. Please contact support@assembled.com once you've reauthenticated your Salesforce integration in Assembled.https://stspg.io/150x14lfhc39assembled:2026-07-22T23:11:14.000ZWed, 22 Jul 2026 23:11:14 +0000We've identified and address the root cause and are now operating normally again.https://stspg.io/f3fcnsrvc87wassembled:2026-07-20T15:00:00.000ZMon, 20 Jul 2026 15:00:00 +0000Increased load in API requests affected our APIs and Voice services, leading to increased latency. For voice, we temporarily diverted traffic to live agents as we investigated and resolved.https://stspg.io/77dr2ms7rgz4assembled:2026-07-15T00:40:22.912ZWed, 15 Jul 2026 00:40:22 +0000We've returned to normal levels of latency and error rates across all services.https://stspg.io/556mmdrgl1vqassembled:2026-07-13T15:30:47.000ZMon, 13 Jul 2026 15:30:47 +0000All APIs and the Assembled web application are fully functional.https://stspg.io/7ncfcg49wl4hassembled:2026-07-10T16:52:55.000ZFri, 10 Jul 2026 16:52:55 +0000Data affected during the period has been successfully retried.https://stspg.io/qkdpx1mpch8jassembled:2026-07-09T21:13:08.362ZThu, 09 Jul 2026 21:13:08 +0000This incident has been resolved.https://stspg.io/jzzb14nypsnrassembled:2026-06-10T18:07:00.000ZWed, 10 Jun 2026 18:07:00 +0000Between 2:07pm ET to 2:25pm ET, our retrieval of agent states and tickets was delayed and we were not receiving data during this time. Our engineering team has resolved the issue and is applying agent state exclusions for any affected customers during this time period.https://stspg.io/6rn1z9yy2191assembled:2026-06-01T00:02:57.369ZMon, 01 Jun 2026 00:02:57 +0000After continued monitoring, we have confirmed that all systems remain fully restored and reporting data is displaying as expected. This incident is now resolved. Thank you for your patience throughout this process.https://stspg.io/597z81jldjv6assembled:2026-05-30T05:38:39.580ZSat, 30 May 2026 05:38:39 +0000Reporting data is now fully up to date. All operations related to the database upgrade are now complete.https://stspg.io/dvf5nxxksnpbassembled:2026-05-15T13:44:57.000ZFri, 15 May 2026 13:44:57 +0000This incident has been resolved. A database operation degraded performance, which caused pages across the product to become unresponsive. We’re reviewing our database operation safeguards and monitoring to reduce the likelihood of similar issues in the future. [6:53 AM PT ] Our voice agent is still unavailable as the system recovers, but we are successfully able to transfer callers to a live agent upon error. [7:08 AM PT] The voice agent is healthy and available.https://stspg.io/3mrxplr74h1xassembled:2026-05-12T18:03:02.000ZTue, 12 May 2026 18:03:02 +0000This incident has been resolved. A database operation degraded performance, which caused pages across the product to become unresponsive. We’re reviewing our database operation safeguards and monitoring to reduce the likelihood of similar issues in the future.https://stspg.io/735l1fxp3wy4assembled:2026-05-07T11:15:47.000ZThu, 07 May 2026 11:15:47 +0000Between 6:30pm ET on May 6th and 7am ET on May 7th, some customers saw missing or zero values in reporting surfaces (including support volume and queue/exclusion views) for data values that appeared after 6:30pm ET on 5/6/2026 due to delayed replication in one of our data-processing tasks. Data ingestion itself continued normally and no conversation data was lost, the issue was isolated to metric freshness/display. We restored the task, backfilled dependent metrics, and service is now operating normally, with additional monitoring improvements underway to prevent recurrence.https://stspg.io/34ghxh2npjxqassembled:2026-04-28T23:46:59.488ZTue, 28 Apr 2026 23:46:59 +0000The issue with proxied APIs in workflows has now been resolved and they work as expected.https://stspg.io/559ngh7m46v4assembled:2026-04-24T18:21:04.973ZFri, 24 Apr 2026 18:21:04 +0000Between 10:56 AM and 11:09 AM PT, a subset of sync jobs responsible for retrieving agent states and ticket updates experienced intermittent failures. The underlying issue has been identified and resolved, and we have verified that all affected ticket updates are now backfilling any data. We've also added a system-level agent state exclusion to ensure that these failures do not affect adherence and are conducting a postmortem to identify any system improvements that can be made.https://stspg.io/3b365lmpwkb1assembled:2026-03-30T17:18:56.700ZMon, 30 Mar 2026 17:18:56 +0000This incident has been resolved.https://stspg.io/znjjfk0hgmynassembled:2026-03-06T16:17:59.402ZFri, 06 Mar 2026 16:17:59 +0000This incident has been resolved.https://stspg.io/9qzvw9q81t2dassembled:2026-03-05T00:51:56.000ZThu, 05 Mar 2026 00:51:56 +0000Upstream provider service outage caused the Assembled voice agent to experience elevated latency and error rates. Once root cause was confirmed, we proactively diverted all traffic to human agents.https://stspg.io/8cg0dsl7c311assembled:2026-03-03T12:57:27.195ZTue, 03 Mar 2026 12:57:27 +0000This incident has been resolved, and we will continue to recover past data into Assembledhttps://stspg.io/gqfmk9z1cttcassembled:2026-02-26T22:31:44.735ZThu, 26 Feb 2026 22:31:44 +0000This incident has been resolved.https://stspg.io/hg00f9m97xxlassembled:2026-02-24T21:05:15.000ZTue, 24 Feb 2026 21:05:15 +0000We have identified and resolved the issue with Copilot’s Draft reply. The root cause was an upstream model provider intermittently returning responses in an unexpected format that bypassed our existing fallback logic. We're identifying improvements to prevent future impact on customers.https://stspg.io/4t5g9l5gzlm7assembled:2025-12-19T19:35:10.553ZFri, 19 Dec 2025 19:35:10 +0000All forecasts have been regenerated and the incident has been resolved.https://stspg.io/1c9mr5p7v3b6assembled:2025-12-17T21:04:11.332ZWed, 17 Dec 2025 21:04:11 +0000We've fixed the bug causing errors on the staffing timeline. We apologize for the inconvenience!https://stspg.io/rx1zg1vtp7s5assembled:2025-11-14T11:00:00.000ZFri, 14 Nov 2025 11:00:00 +0000Voice agent experiencing increased latencyhttps://stspg.io/r7wwjs62qdlpassembled:2025-10-20T14:57:01.000ZMon, 20 Oct 2025 14:57:01 +0000All services are now operational.https://stspg.io/nlgngp4v6n54assembled:2025-10-20T10:23:00.563ZMon, 20 Oct 2025 10:23:00 +0000A fix has been implemented from our provider and we've seen almost all of our underlying services recover. We'll be adding agent state exclusions for the affected time period and will continue to monitor other services as they come back online.https://stspg.io/r34fffg8jpd1assembled:2025-09-23T03:00:45.855ZTue, 23 Sep 2025 03:00:45 +0000Activities should now be syncing successfully into Google Calendar from Assembled.https://stspg.io/6ry8w164qf0wassembled:2025-09-18T15:13:07.683ZThu, 18 Sep 2025 15:13:07 +0000This incident has been resolved. Google has published a report regarding this issue: https://www.google.com/appsstatus/dashboard/incidents/oFcAZTr4EVieF5Fr6Ee9