BetterCloud incidents — Vendor Status Watch

Suspended BambooHR Integrations [resolved]

Tue, 01 Sep 2026 21:30:40 +0000

We have remediated the issue that resulted in the suspension of a limited number of Bamboo HR integrations. We advise any customer utilizing the Bamboo HR Integration within BetterCloud User Automation to check the Integration Center and manually reconnect as needed using the directions in our help center article. We apologize for any inconvenience this issue may have caused. If you have any questions, please reach out to our Support team by emailing support@bettercloud.com.

Live Chat Outage [resolved]

Wed, 05 Aug 2026 20:14:20 +0000

The issue with our Chat service has been restored. We appreciate your patience! If you have any questions, please contact Support: support@bettercloud.com

Suspended O365 Integrations [resolved]

Tue, 19 May 2026 14:51:32 +0000

We have remediated the issue that resulted in the suspension of a limited number of Office 365 integrations. BetterCloud was able to automatically reconnect a subset of customer affected Integrations. However, we advise any customer utilizing the Office 365 Integration within BetterCloud User Automation to check the Integration Center and manually reconnect as needed using the directions in our help center article. We apologize for any inconvenience this issue may have caused. If you have any questions, please reach out to our Support team by emailing support@bettercloud.com.

Workflow/Action UI Outage [resolved]

Mon, 04 May 2026 13:14:02 +0000

We have monitored for stability and concluded this issue is resolved. This incident prevented the Workflow's UI and the Action menu from loading correctly. Further analysis showed this incident caused a delay for Workflows executed manually/scheduled to execute via the UI (ie: On Demand). All impacted Workflows have since processed as expected. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our support team by emailing support@bettercloud.com.

User Automation: Certain Workflows Not Triggering [resolved]

Fri, 01 May 2026 19:14:59 +0000

We have resolved the issue preventing certain Workflows from triggering. All Workflows that were expected to trigger during the outage have been reprocessed. Thank you for your patience and understanding. If you have any questions or concerns, please reach out to support@bettercloud.com

Workflow/Action Delays [resolved]

Thu, 30 Apr 2026 21:32:34 +0000

We have implemented a fix for the issue causing delays in action execution for a subset of customers. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at support@bettercloud.com.

Workflow email notifications are not sending [resolved]

Fri, 24 Apr 2026 21:11:07 +0000