<?xml version="1.0" encoding="UTF-8"?><rss version="2.0"><channel><title>Courier incidents — Vendor Status Watch</title><link>https://approjects-vendor-status-watch.static.hf.space/v/courier.html</link><description>Incidents from Courier's public status page, polled daily.</description><lastBuildDate>Wed, 16 Sep 2026 12:28:20 +0000</lastBuildDate><item><title>Send Pipeline Latency [resolved]</title><link>https://stspg.io/01f7ydq6xxlw</link><guid isPermaLink="false">courier:2026-06-18T13:11:52.004-07:00</guid><pubDate>Thu, 18 Jun 2026 20:11:52 +0000</pubDate><description>Send pipeline has resolved and enqueued messages are now sending properly.</description></item><item><title>Slack Deliverability Issues [resolved]</title><link>https://stspg.io/8vdrrzbyhrym</link><guid isPermaLink="false">courier:2026-05-27T16:06:26.000-07:00</guid><pubDate>Wed, 27 May 2026 23:06:26 +0000</pubDate><description>Please continue to monitor Slack&#x27;s statuspage for any updates related to message deliverability: https://slack-status.com/</description></item><item><title>Courier Multi Service Outage [postmortem]</title><link>https://stspg.io/yr3h56fl3c1m</link><guid isPermaLink="false">courier:2026-02-02T12:07:08.817-08:00</guid><pubDate>Mon, 02 Feb 2026 20:07:08 +0000</pubDate><description># RFO: February 2, 2026 — Service Interruption

## Executive Summary

On February 2, 2026, a deployment introduced a configuration change that referenced a file not present in our production build artifacts, causing backend services to become unavailable. API endpoints, automations, and tracking functionality were impacted for 2 hours and 17 minutes in the US region and 2 hours and 42 minutes in the Ireland region. Recovery was prolonged by a concurrent outage at GitHub Actions, our CI/CD provider, which prevented our standard automated rollback. Our team identified the root cause, executed a manual rollback independent of the affected provider, and restored full service across all regions. We have defined targeted action items to prevent recurrence.

## Incident Overview

* **Affected ser</description></item><item><title>Observability Degradation [resolved]</title><link>https://stspg.io/77yfmbx8sr7h</link><guid isPermaLink="false">courier:2026-01-29T02:00:00.000-08:00</guid><pubDate>Thu, 29 Jan 2026 10:00:00 +0000</pubDate><description>The Courier team identified an issue affecting observability metrics between 21:38 UTC and 22:13 UTC, during which metrics briefly experienced an outage. A fix was released and metrics are stabilized through observability channels. Metrics received during the outage window will not be accounted for in observability dashboards.</description></item><item><title>Courier Web App Performance [resolved]</title><link>https://stspg.io/y64bqb8vzm25</link><guid isPermaLink="false">courier:2026-01-14T13:47:10.871-08:00</guid><pubDate>Wed, 14 Jan 2026 21:47:10 +0000</pubDate><description>Fix is out and application is stable</description></item><item><title>All services impacted [resolved]</title><link>https://stspg.io/dbl8v74y9xns</link><guid isPermaLink="false">courier:2025-10-20T02:19:57.000-07:00</guid><pubDate>Mon, 20 Oct 2025 09:19:57 +0000</pubDate><description>The incident has been resolved</description></item><item><title>Microsoft Teams Tenant Id Errors [resolved]</title><link>https://stspg.io/9n639vr2wxj4</link><guid isPermaLink="false">courier:2025-10-16T22:33:05.648-07:00</guid><pubDate>Fri, 17 Oct 2025 05:33:05 +0000</pubDate><description>Release is in production and Microsoft Teams messages are passing successfully.</description></item><item><title>Mailgun Message Delivery Latency [resolved]</title><link>https://stspg.io/b5ly29z5s7sd</link><guid isPermaLink="false">courier:2025-10-13T09:19:58.000-07:00</guid><pubDate>Mon, 13 Oct 2025 16:19:58 +0000</pubDate><description>Courier experienced a slowdown in message delivery with Mailgun providers around 2AM PST. Our monitoring systems caught the spike in the bottleneck, which eventually stabilized. Our infrastructure team is actively monitoring.</description></item><item><title>Message Delivery Latency [resolved]</title><link>https://stspg.io/2lfmxnrzn1c3</link><guid isPermaLink="false">courier:2025-10-08T02:00:00.000-07:00</guid><pubDate>Wed, 08 Oct 2025 09:00:00 +0000</pubDate><description>Courier&#x27;s delivery platform experienced significant latency around 1am PST. Our platform team managed to resolve the issue and is actively monitoring for any potential issues.</description></item></channel></rss>