Coveo Cloud incidents — Vendor Status Watch

[All Regions] Hosted Search Pages issue [resolved]

Wed, 26 Aug 2026 19:12:18 +0000

This incident has been resolved.

[US] Group Invite Issues [resolved]

Tue, 18 Aug 2026 16:34:24 +0000

The service has remained fully operational since the last update. This incident is resolved.

US - Generative Answering Issues [resolved]

Tue, 04 Aug 2026 20:16:35 +0000

Between 2:30 PM ET and 4:30 PM ET, a temporary degradation on one of our service providers occurred which caused intermittent errors when interacting with Generative Answering in the US during that time window. The issue has been resolved. If you need help or to get in touch with us, please visit our Help Portal

[All Regions] Commerce Search Issues [resolved]

Fri, 17 Jul 2026 12:05:17 +0000

This incident has been resolved.

[US] Analytics Reporting and ML Model Issues [resolved]

Thu, 16 Jul 2026 10:56:47 +0000

The issue is now fully mitigated and this incident is resolved.

All Regions - Commerce Search Issues [resolved]

Fri, 10 Jul 2026 18:12:01 +0000

This incident has been resolved.

[All Regions] Commerce Service Issues [resolved]

Thu, 21 May 2026 16:16:37 +0000

This incident has been resolved.

[US] Document Log Visibility Issues [resolved]

Fri, 08 May 2026 11:39:40 +0000

This incident has been resolved.

[US] ML Model Building Issue [resolved]

Wed, 29 Apr 2026 15:01:58 +0000

This incident has been resolved.

[US] Commerce API latency [resolved]

Mon, 27 Apr 2026 17:46:00 +0000

Between 1:46PM EDT and 2:47PM EDT, a temporary degradation of the Commerce API occurred which affected response time latency in the US region during that time window. The issue has been fixed and we are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal

[All Regions] Atomic v3 Issues [resolved]

Wed, 08 Apr 2026 19:14:13 +0000

The service has remained fully operational since the last update. This incident is resolved.

[All Regions] Intent Aware Product Ranking Issues [resolved]

Fri, 03 Apr 2026 21:53:46 +0000

This incident has been resolved.

[Australia] Content Refresh Delays [resolved]

Fri, 27 Mar 2026 02:33:24 +0000

This incident has been resolved. Thank you for your patience.

[US] Elevated source job refresh times [resolved]

Wed, 04 Mar 2026 06:22:53 +0000

This incident has been resolved.

[All Regions] Automatic Relevance Tuning Issue [resolved]

Fri, 06 Feb 2026 22:24:28 +0000

This incident has been resolved.

[All Regions] Search Service Issues [resolved]

Tue, 13 Jan 2026 22:53:52 +0000

The service has remained fully operational since the last update. This incident is resolved.

[US] [EU] Analytics Ingestion Issues [resolved]

Tue, 16 Dec 2025 09:37:50 +0000

The data received during the third-party outage has been processed. Reporting in EU and Data Share in US West (Oregon) should be back to normal. If you need help or to get in touch with us, please visit our Help Portal

[US] [EU] [AU] Analytics Ingestion Delay [resolved]

Wed, 10 Dec 2025 05:34:38 +0000

This incident has been resolved.

Zscaler Classification Impact [resolved]

Fri, 21 Nov 2025 21:15:02 +0000

This incident has been resolved. Zscaler has reclassified coveo.com to "Other Information Technologies", resolving the access issues some customers were experiencing.

[All Regions] Infrastructure provider issue [resolved]

Mon, 20 Oct 2025 09:50:54 +0000

This incident has been resolved. All services have remained fully operational since the last update.

[All Regions] Crawling Issues [resolved]

Wed, 08 Oct 2025 19:01:17 +0000

This incident has been resolved. All sources that were paused due to errors have now been restarted while sources that were stopped will resume normally on their next schedule. Thank you for your patience.

[EU] Coveo Experimentation Hub Issues [resolved]

Tue, 07 Oct 2025 14:45:16 +0000

The service has remained fully operational since the last update. This incident is resolved.

[All Regions] Search Issues [resolved]

Mon, 06 Oct 2025 21:08:33 +0000

The service has remained fully operational since the last update. This incident is resolved. Please report any issues through our Help Portal.

[US] [CA] [AU] Indexing Pipeline Issues [resolved]

Thu, 02 Oct 2025 03:06:21 +0000

This incident has been resolved.

[Europe] Reduced Performance for Commerce Queries [resolved]

Thu, 18 Sep 2025 09:48:33 +0000

This incident has been resolved.