https://approjects-vendor-status-watch.static.hf.space/v/deskpro.htmlIncidents from Deskpro's public status page, polled daily.Wed, 16 Sep 2026 12:28:20 +0000https://stspg.io/ypltwk8rwws2deskpro:2026-08-20T16:13:17.037+01:00Thu, 20 Aug 2026 15:13:17 +0000The issue has been fixed, and AI functionality is now working normally.https://stspg.io/3ccmgc4t9bpjdeskpro:2026-08-19T08:42:03.379+01:00Wed, 19 Aug 2026 07:42:03 +0000This issue has been resolved. The cause was an internal change to how our systems renew their access credentials, which left file storage temporarily unreachable. Access was restored automatically at 07:00 UTC and the change has been corrected. Only the EU region was affected. We are sorry for the disruption.https://stspg.io/sf2t61856cmhdeskpro:2026-07-24T10:27:48.065+01:00Fri, 24 Jul 2026 09:27:48 +0000This incident has been resolved.https://stspg.io/wtt47rbs23lkdeskpro:2026-07-15T07:30:00.000+01:00Wed, 15 Jul 2026 06:30:00 +0000Between 7:30am and 7:44am BST this morning, access to Deskpro was degraded for approximately 14 minutes. The disruption occurred during scheduled infrastructure maintenance, part of our ongoing hardening work following the recent service incident. The maintenance took longer to apply than anticipated. Service was fully restored at 7:44am and all systems are operating normally. No data was lost or affected.https://stspg.io/7q4vtw0kcdsjdeskpro:2026-07-13T13:30:00.000+01:00Mon, 13 Jul 2026 12:30:00 +0000Between approximately 13:36 and 14:15 BST, some customers experienced errors and slow performance when using Deskpro. This was caused by an issue with one of our database servers. Our team identified the affected server and rerouted traffic away from it, restoring normal performance. We've opened an investigation with our infrastructure provider to determine the root cause.https://stspg.io/zxk2tk5dp7jpdeskpro:2026-06-15T16:39:19.146+01:00Mon, 15 Jun 2026 15:39:19 +0000This issue is now resolved. We have removed the mitigations that were put in place and confirmed normal operation. We'll continue to monitor closely to ensure stability and will provide a further update if anything changes.https://stspg.io/bdfdps49g7fkdeskpro:2026-05-20T13:03:23.825+01:00Wed, 20 May 2026 12:03:23 +0000The issue has now been resolved. Agent replies on WhatsApp and Meta social channels are sending as expected.https://stspg.io/lhmmvz8nrfgmdeskpro:2026-05-07T10:13:25.534+01:00Thu, 07 May 2026 09:13:25 +0000Inbound call alerting has been restored for all affected customers.https://stspg.io/9wsdvx6ld2zrdeskpro:2026-04-23T18:40:23.837+01:00Thu, 23 Apr 2026 17:40:23 +0000This incident has been resolved.https://stspg.io/xvml2bmk54sqdeskpro:2026-03-27T12:38:05.269+00:00Fri, 27 Mar 2026 12:38:05 +0000After monitoring over the weekend, this incident has been resolved.https://stspg.io/5qfx109kwwpkdeskpro:2026-02-06T13:54:20.646+00:00Fri, 06 Feb 2026 13:54:20 +0000This incident has been resolved.https://stspg.io/nj64qg43m5crdeskpro:2026-01-08T08:52:44.882+00:00Thu, 08 Jan 2026 08:52:44 +0000This incident has been resolved.https://stspg.io/l60dq06yzw2qdeskpro:2025-12-10T08:39:50.271+00:00Wed, 10 Dec 2025 08:39:50 +0000This incident has been resolved.https://stspg.io/5y4mz0tcyg2xdeskpro:2025-11-24T11:50:05.000+00:00Mon, 24 Nov 2025 11:50:05 +0000This incident has been resolved.https://stspg.io/tvsbh9cczzc4deskpro:2025-11-18T12:46:30.000+00:00Tue, 18 Nov 2025 12:46:30 +0000Cloudflare report that the issue has been resolved. Normal service should be fully restored. If you continue to experience any issues, please reach out to support@deskpro.com.https://stspg.io/zcqht39bkw8qdeskpro:2025-10-01T11:00:13.000+01:00Wed, 01 Oct 2025 10:00:13 +0000This incident has been resolved.