https://approjects-vendor-status-watch.static.hf.space/v/dracoon.htmlIncidents from DRACOON's public status page, polled daily.Wed, 16 Sep 2026 12:28:20 +0000https://stspg.io/gynqym6g0pc4dracoon:2026-07-16T00:05:00.000+02:00Wed, 15 Jul 2026 22:05:00 +0000We experienced an issue with DRACOON Cloud on 2026-07-16 from around 00:05 to 00:30 CEST. Our team has worked diligently to identify the root cause and implement a resolution. In this post-mortem, we want to share the details of what happened, why it happened, what we did to resolve it, and what we will do to prevent similar incidents in the future. ‌ **What happened?** Our datacenter provider experienced availability issues in a region and availability zone, where some our DRACOON Cloud infrastructure is running. As a result of that, parts of DRACOON Cloud were unavailable or had degraded performance during the time of the incident. ‌ **What did we do?** Our engineers analyzed the situation and applied a technical workaround to fully restore availability as fast as possible. ‌ https://stspg.io/0tb9dnwbnn7wdracoon:2026-07-01T11:32:09.603+02:00Wed, 01 Jul 2026 09:32:09 +0000The issue with DRACOON has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.https://stspg.io/j9bly4nv3s3ldracoon:2026-04-16T13:00:22.000+02:00Thu, 16 Apr 2026 11:00:22 +0000The issue with Virus Protection has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.https://stspg.io/62hpbp310b75dracoon:2026-03-24T09:30:48.000+01:00Tue, 24 Mar 2026 08:30:48 +0000We experienced an issue with our WebApp on 2026-03-24 from around 9:30 to 11:00 CET. Our team has worked diligently to identify the root cause and implement a resolution. In this post-mortem, we want to share the details of what happened, why it happened, what we did to resolve it, and what we will do to prevent similar incidents in the future. **What happened?** We experienced service instability caused by a bug in a third-party dependency. This resulted in intermittent errors and degraded performance of the Web App. **Why did this happen?** A bug in a third-party dependency caused unexpected errors in our Web App, leading to occasional crashes. This issue was triggered under specific conditions that were not caught in prior testing. **What did we do?** We resolved the issue temporahttps://stspg.io/k26bpqk3lg0hdracoon:2026-01-12T11:00:00.000+01:00Mon, 12 Jan 2026 10:00:00 +0000We have been experiencing issues with our DRACOON service from 11:00 to 11:40 on 2026-01-12. Our team was working to resolve the issue as quickly as possible. We apologize for any inconvenience this may have caused.https://stspg.io/qzv7bs7vdcxqdracoon:2026-01-08T11:00:00.000+01:00Thu, 08 Jan 2026 10:00:00 +0000The issue with DRACOON Cloud has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.https://stspg.io/8gf88ygs2q68dracoon:2025-11-27T09:30:12.056+01:00Thu, 27 Nov 2025 08:30:12 +0000The issue with Virus Protection Scanning has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.https://stspg.io/7xpp0bt29c8hdracoon:2025-11-20T14:55:00.000+01:00Thu, 20 Nov 2025 13:55:00 +0000From 14:55 to 15:05 today, we experienced some issues and a partial outages of DRACOON Cloud. Our team quickly identified and resolved the issue. We apologize for any inconvenience this may have caused.https://stspg.io/216bw02nhq0xdracoon:2025-11-19T09:42:07.337+01:00Wed, 19 Nov 2025 08:42:07 +0000The issue with DRACOON Virus Protection has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.https://stspg.io/ftlff72fly8wdracoon:2025-08-13T12:00:03.567+02:00Wed, 13 Aug 2025 10:00:03 +0000We experienced an issue with our Virus Protection feature on 13.08.2025 at around 12:00 CEST. Our team has worked diligently to identify the root cause and implement a resolution. In this post-mortem, we want to share the details of what happened, why it happened, what we did to resolve it, and what we will do to prevent similar incidents in the future. **What happened?** At 12:00 CEST, monitoring alerted the team about increased latency in the Virus Protection service. Investigation revealed that unusually high load from a spike in file scanning requests overwhelmed the systems processing capacity, leading to degraded performance for a subset of customers. **Why did this happen?** The Virus Protection service was able to keep up with the increased load for scanning files, but the re