https://approjects-vendor-status-watch.static.hf.space/v/dronedeploy.htmlIncidents from Dronedeploy's public status page, polled daily.Wed, 16 Sep 2026 12:28:20 +0000https://stspg.io/3yj9mzqvhb1mdronedeploy:2026-09-14T14:55:07.668-07:00Mon, 14 Sep 2026 21:55:07 +0000We have received word from our 3rd party provider that our Enterprise Support phone line is now working as expected.https://stspg.io/4xgy9yl1sjw7dronedeploy:2026-08-25T06:30:00.000-07:00Tue, 25 Aug 2026 13:30:00 +0000Between 2026-08-24 00:51 UTC (Aug 23, 4:51 PM PT) and 2026-08-25 13:20 UTC (Aug 25, 6:20 AM PDT) some users may have experienced failures with local uploading or processing of BIM files. Engineering has corrected the issue and no further impact is expected.https://stspg.io/wyppdpt5kjc4dronedeploy:2026-08-24T08:21:31.395-07:00Mon, 24 Aug 2026 15:21:31 +0000Between 12:41 PM PT on 08/23 and 09:21 AM PT on 08/24 (19:41 UTC on 08/23 and 16:00 AM UTCon 08/24) some users may have noted their Dock showing as offline or their dock drone being unable to launch. Engineering has corrected the issue and no further impact is expected.https://stspg.io/gfqhxbycxtprdronedeploy:2026-08-07T09:23:34.763-07:00Fri, 07 Aug 2026 16:23:34 +0000Between 1:45AM PDT on Aug. 7th and 1:00PM PDT on Aug. 8th (2026-08-06 08:00 UTC - 2026-08-07 18:00 UTC), some users may have experienced failures in export of Safety AI reports. Engineering has implemented a fix and does not anticipate any additional impact.https://stspg.io/fp69p2x9t9b1dronedeploy:2026-07-30T12:55:43.284-07:00Thu, 30 Jul 2026 19:55:43 +0000Between 7:45AM and 1:20PM Pacific Time (14:45 and 20:20 UTC), some users may have experienced issues with rendering the elevation layer. Engineering has made changes to prevent further impact.https://stspg.io/pd2tfgnsqlnkdronedeploy:2026-07-14T13:32:48.771-07:00Tue, 14 Jul 2026 20:32:48 +0000Between 1:00PM and 1:40PM Pacific time (20:00 and 20:40 UTC) some users may have experienced issues loading projects in DroneDeploy, as well as latency or errors when attempting to use DroneDeploy on web or mobile. If you attempted to upload or export during this window, please try your action again.https://stspg.io/cr4n6g32kg4pdronedeploy:2026-07-10T09:36:27.865-07:00Fri, 10 Jul 2026 16:36:27 +0000Between 9:15AM and 10:30AM Pacific Time (16:15 and 17:30 UTC) some users may have been unable to access DroneDeploy on web and mobile, due to an outage with one of our service providers. Our Engineering team implemented a patch to restore service and continued to monitor stability until the service provider issue was confirmed resolved. We expect no further impact.https://stspg.io/2m8lrdmy0fd3dronedeploy:2026-06-29T14:51:01.077-07:00Mon, 29 Jun 2026 21:51:01 +0000Between 9:00AM Pacific Time on 06/26 and 2:57PM Pacific Time on 06/29 (16:00 UTC on 6/26 and 21:57 UTC on 06/29), some users may have experienced BIM upload processing failures. Engineering has corrected the underlying issue. Please try your upload again.https://stspg.io/737lf1dhrzxqdronedeploy:2026-06-26T10:30:49.529-07:00Fri, 26 Jun 2026 17:30:49 +0000Between 07:00AM and 12:15PM Pacific time (14:00 and 19:15 UTC), some users may have seen errors when attempting to import or export data between DroneDeploy and Procore. The issue has been resolved, but affected users will see missing data backfill between now and Monday. We appreciate your patience.https://stspg.io/q8yzx7xfhr5ndronedeploy:2026-06-22T02:05:14.130-07:00Mon, 22 Jun 2026 09:05:14 +0000Between 9:18PM on 6/21 and 6:07AM PDT on 6/22 some users may have experienced issues with the Autodesk integration not working as expected. The issue has been resolved and no further impact is expected.https://stspg.io/4qfgxmc76h9gdronedeploy:2026-06-11T13:10:19.850-07:00Thu, 11 Jun 2026 20:10:19 +0000Between 1:07PM and 1:27PM Pacific Time (20:07 and 20:27 UTC) some users may have experienced a 500 error when attempting to access dronedeploy.com. This was due to a service issue with a third party software provider. The issue has been resolved and our team will continue to monitor to ensure ongoing stability.https://stspg.io/g2zrzv4j0169dronedeploy:2026-06-08T13:55:17.047-07:00Mon, 08 Jun 2026 20:55:17 +0000Between 12:00PM and 2:23PM Pacific Time (19:20 and 21:23 UTC) some users may have been unable to access the Enterprise Analytics Dashboard. Engineering has deployed a fix and confirmed the issue is resolved.https://stspg.io/720cdg71jx7qdronedeploy:2026-06-03T16:37:51.668-07:00Wed, 03 Jun 2026 23:37:51 +0000This incident has been resolved.https://stspg.io/rdlb1z34bmxwdronedeploy:2026-05-19T08:52:03.080-07:00Tue, 19 May 2026 15:52:03 +0000Between 2:51AM and 9:02AM Pacific Time (9:51 and 16:02 UTC), some users may have experienced issues with integrations not working as expected. Engineering has corrected the issue and no further impact is expected.https://stspg.io/k76f2k5mxgl7dronedeploy:2026-05-06T13:25:15.742-07:00Wed, 06 May 2026 20:25:15 +0000Between 4:40 PM Pacific Time on 05/05 and 1:20 PM Pacific Time on 05/06 (23:20 UTC on 05/05 and 20:20 UTC on 05/06), some users may have experienced issues loading elevation data, as well as related impacts to location data, annotations, exports, and reports. The underlying issue has been corrected and no further impact is expected.https://stspg.io/rb1psrtl81b6dronedeploy:2026-04-22T16:03:39.862-07:00Wed, 22 Apr 2026 23:03:39 +0000Between 11:00AM PT and 4:30PM PT, some users may have experienced an issue where they got an error when attempting to embed a DroneDeploy project into Procore. This issue has been resolved. Please try your embed again.https://stspg.io/tyl65yvh7ylwdronedeploy:2026-04-20T10:36:55.930-07:00Mon, 20 Apr 2026 17:36:55 +0000Between 08:00AM Pacific on 04/14 and 12:09PM Pacific Time on 04/20 (04/14/26 15:29pm UTC and 04/20/2026 19:05pm UTC), some users may have experienced failures when attempting to upload aerial data using the desktop Smart Uploader. Engineering has rolled back the change that caused the issue and no further impact is expected. If you had a failure during this window, please try your upload again.https://stspg.io/s4mg5ngtn25vdronedeploy:2026-04-17T17:14:35.518-07:00Sat, 18 Apr 2026 00:14:35 +0000Between April 16 and 17, some users may have experienced an issue logging in to DroneDeploy's web app via Procore or Autodesk. Engineering has resolved the underlying issue and login via these methods are now working as expected.https://stspg.io/hp971k0sb7tbdronedeploy:2026-04-08T10:20:09.620-07:00Wed, 08 Apr 2026 17:20:09 +0000Between 6:30AM and 4:30PM Pacific Time (14:30 and 00:00 UTC), emails sent to DroneDeploy Support may not have been received due to an outage with our third-party ticketing system provider. This issue has been fully resolved and emails sent throughout the day are backfilling into our inbox. We appreciate your understanding.https://stspg.io/xm6wq7dp5jc7dronedeploy:2026-03-31T11:19:47.217-07:00Tue, 31 Mar 2026 18:19:47 +0000Between 12:53PM Pacific on 03/30 and 12:30PM Pacific Time on 03/31 (18:53 UTC on 03/30 and 18:30 UTC on 03/31), some users may have experienced failures when attempting to upload aerial data using the desktop Smart Uploader. Engineering has rolled back the change that caused the issue and no further impact is expected. If you had a failure during this window, please try your upload again.https://stspg.io/8x6fyy855j2qdronedeploy:2026-03-17T10:53:44.693-07:00Tue, 17 Mar 2026 17:53:44 +0000Between 2:30am and 2:37pm Pacific Time (09:30 and 21:37 UTC), some users may have experienced an issue where Safety AI reports were not delivered. Engineering has resolved the underlying defect, and reports are now being delivered as expected. All undelivered reports will be run retroactively. There is no need to resubmit your request. Thanks for your patience.https://stspg.io/y93rk9fzlj1ydronedeploy:2026-03-03T10:28:27.756-08:00Tue, 03 Mar 2026 18:28:27 +0000Safety AI is no longer experiencing delays with report delivery. We appreciate your patience.https://stspg.io/m26w2f0w81c6dronedeploy:2026-02-27T13:30:00.000-08:00Fri, 27 Feb 2026 21:30:00 +0000Between 1:45PM and 3:05PM Pacific Time (21:45 - 23:05 UTC), some users may have noted failure of robot service calls. Engineering has taken action to resolve the issue.https://stspg.io/q38dlxkgdzzgdronedeploy:2026-02-12T13:12:02.784-08:00Thu, 12 Feb 2026 21:12:02 +0000Between 02/11/2026 at 1:00PM PST (21:00 UTC) and 02/13/2026 at 12:28AM PST (08:28 UTC), new Safety AI reports were not being delivered due to a partial outage with a third-party vendor. Engineering has made updates to address the issue, and all queued reports are being reprocessed. We appreciate your patience.https://stspg.io/h8zdsx52xqkpdronedeploy:2026-02-09T14:00:16.183-08:00Mon, 09 Feb 2026 22:00:16 +0000Between Wednesday, Feb. 4, 10:38 AM PST and Friday, Feb. 6,11:15 AM PST (Feb. 04, 18:38 - Feb. 06, 19:15 UTC), when users uploaded multiple standard photos at once, only one photo per level/project was saved, and the rest of the photos in that batch did not reach our servers. The issue has been resolved by our engineering team, and new uploads are now working normally.https://stspg.io/0w5zvp8qwrrfdronedeploy:2026-02-05T11:41:14.945-08:00Thu, 05 Feb 2026 19:41:14 +0000A fix has been implemented to ensure a complete refresh of all Enterprise Analytics dashboard data. Please allow several hours for the dashboard to fully refresh.https://stspg.io/r750bzf72xtcdronedeploy:2026-01-16T11:07:41.048-08:00Fri, 16 Jan 2026 19:07:41 +0000Between 8:24AM and 3:45PM Pacific time (16:24 and 23:45 UTC) some users may have experienced issues loading projects in the DroneDeploy Ground App. Engineering has resolved the issue and no further impact is expected. We appreciate your patience.https://stspg.io/q4ytkwkps5l7dronedeploy:2026-01-12T12:18:18.165-08:00Mon, 12 Jan 2026 20:18:18 +0000This incident has been resolved.https://stspg.io/nw6rynf2qmvjdronedeploy:2025-12-14T17:31:00.016-08:00Mon, 15 Dec 2025 01:31:00 +0000Between 4:00PM and 5:25PM PT (00:00 - 01:25 UTC) some users may have experienced export failures. All failed exports have been restarted. Please allow a couple of hours for exports to complete.https://stspg.io/57h5nmxbyh1wdronedeploy:2025-12-09T17:35:08.988-08:00Wed, 10 Dec 2025 01:35:08 +0000Between 1:00PM PST on 12/09 and 1:00AM PST on 12/11 (21:00 UTC on 12/09 and 09:00 UTC on 12/11), some users may have had PPK map processing failures due to an outage with our third-party PPK processing partner. All failed maps are being queued for reprocessing. Please allow several hours for the backlog to clear. No action by the user is needed.