Emnify incidents — Vendor Status Watch

Service degradation - O2 and EE UK networks [resolved]

Sun, 13 Sep 2026 12:04:43 +0000

This incident has been resolved.

Events display issues in the emnify Portal and Data Streamer [resolved]

Fri, 11 Sep 2026 04:30:52 +0000

Event processing has fully recovered, and events are now being displayed as expected in the emnify Portal and via Data Streamer. The incident has been resolved

Events display issues in the emnify Portal and Data Streamer [resolved]

Thu, 10 Sep 2026 12:03:17 +0000

Event processing has fully recovered, and events are now being displayed as expected in the emnify Portal and via Data Streamer. The incident has been resolved

Portal search functionality degradation [resolved]

Wed, 09 Sep 2026 13:25:45 +0000

The issue affecting the search functionality in the emnify portal has been resolved. Search functionality and endpoint status information are now operating as expected.

Service degradation with data connectivity [resolved]

Mon, 07 Sep 2026 12:52:13 +0000

Dear emnify Customers, This incident has been resolved, and we can confirm a steady recovery after close monitoring. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

Service Degradation - OpenVPN Connections and Portal Access [resolved]

Sat, 01 Aug 2026 09:56:04 +0000

Dear emnify Customers, The incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

Service Degradation - Data Usage Statistics [resolved]

Mon, 27 Jul 2026 13:15:19 +0000

Dear emnify Customers, This incident has been resolved. The recovery process has been completed, and the temporary restriction on report filters has also been removed. Both current and historical data are now available in the affected reports in the emnify portal. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

Service Degradation - operators in the LATAM region [resolved]

Fri, 24 Jul 2026 12:32:48 +0000

Dear emnify Customers, This incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

Issues with Portal authentication [resolved]

Fri, 10 Jul 2026 17:12:28 +0000

The incident has been resolved, and we confirm that portal authentication is fully functional again. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

Service Degradation - Device Quota Management [resolved]

Tue, 30 Jun 2026 17:43:55 +0000

Dear emnify Customers, This incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

Service Degradation - Guinea (Orange, Cellcom, MTN) [resolved]

Tue, 30 Jun 2026 08:11:18 +0000

Dear emnify Customers, Network tests toward Cellcom are now passing, indicating that connectivity has been restored. As the issue affecting MTN remains ongoing, we have temporarily removed MTN from the available networks in our Guinea data plans to minimize customer impact. Customers can continue using alternative networks in Guinea, which are operating normally. We will continue to monitor the situation closely and will re-enable MTN once the network demonstrates stable and reliable service. Kind regards, emnify Support Team

Issues with data limit enforcement [resolved]

Fri, 26 Jun 2026 19:58:17 +0000

This incident has been resolved. In case you are still having issues, please submit a ticket to our Customer Support team via the help center.

Service Degradation - Vodafone Germany [resolved]

Tue, 23 Jun 2026 12:49:18 +0000

The issue has since been resolved, and access to Vodafone Germany is fully operational again. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

Degraded Performance – Embedded Dashboards & Stats API [resolved]

Sat, 20 Jun 2026 22:35:42 +0000

This incident has been resolved. Please reach out to our Customer Support team via the help center if you continue to face issues.

Service degradation - EE (UK) [resolved]

Thu, 18 Jun 2026 12:55:25 +0000

This incident has been resolved. If you continue to experience any issues, please contact our Customer Support team.

Service Degradation - Orange (Guinea) [resolved]

Thu, 04 Jun 2026 13:48:25 +0000

We have confirmed that Orange Guinea connectivity is now fully operational. Services have recovered and traffic is processing normally.

Service Degradation - 4G Connectivity [postmortem]

Wed, 03 Jun 2026 08:23:05 +0000

## Summary Due to a full outage of emnify’s LTE signalling carrier for the 90143XXX and 29509XXX IMSIs, customers were unable to attach to LTE networks during the impact duration of 29min. Due to static routing in 3GPP signalling systems, there is no failover to alternate carriers. Most devices were able to connect to alternative RAT types \(2G/3G\) or using alternate IMSIs. Existing data connections were not impacted. ## Timeline \(UTC\) | Time | Event | | --- | --- | | 07:47 | **>>>INCIDENT STARTS HERE<<<** Carrier applies configuration change to their Diameter Routing Agents, which triggers a software bug. LTE signalling links between emnify and carrier are all shut down. | | 07:52 | Automated alert raised | | 08:04 | Internal incident created | | 08:16 | LTE signalling links up aga

Service Degradation - Claro (Paraguay, Uruguay, Argentina) [resolved]

Tue, 02 Jun 2026 04:30:00 +0000

Dear emnify Customers, At approximately 04:30 UTC today, we observed service degradation affecting connectivity to the Claro network in Paraguay, Uruguay, and Argentina. During this period, devices attempting to connect via Claro may have experienced intermittent connectivity issues or service disruptions. Beginning around 07:30 UTC, we observed traffic levels returning to normal, with network performance remaining stable since that time. Based on our monitoring, the incident has been resolved and services have recovered. We are continuing to engage with Claro to better understand the underlying cause of the interruption and will review any findings made available by the operator. If you continue to experience connectivity issues, please contact our Support Team through the Help Center

Service Degradation - Lonestar (Liberia) [resolved]

Mon, 18 May 2026 07:18:46 +0000

Dear emnify Customers, This incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

Service degradation - Play (Poland) [resolved]

Thu, 14 May 2026 18:02:13 +0000

This incident has been resolved

Service degradation - MTN (Guinea-Bissau) [resolved]

Mon, 11 May 2026 15:24:55 +0000

As the issue remains ongoing, we have temporarily removed MTN from the list of available networks in our data plans for Guinea-Bissau to minimize customer impact. Customers can continue to use alternative networks in Guinea-Bissau, which are operating normally. We will continue to monitor the situation closely and will re-enable MTN once the network demonstrates stable and reliable service.

Service Degradation - MTN Côte d'Ivoire [resolved]

Mon, 27 Apr 2026 14:30:21 +0000

Dear emnify Customers, The incident has been resolved. Our monitoring and validation tests confirm that the operator MTN is now fully operational. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

Event display issues [resolved]

Mon, 27 Apr 2026 02:42:25 +0000

The issue affecting event display has been resolved. If you continue to experience any problems or have questions, please do not hesitate to contact our support team.

Increased API error rates [resolved]

Wed, 22 Apr 2026 07:56:20 +0000

Dear emnify Customers, The incident has been resolved, and all services are now fully operational. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

Service degradation - MTN Uganda [resolved]

Fri, 17 Apr 2026 17:53:14 +0000

The issue affecting connectivity in MTN Uganda has been fully resolved. If you experience any further issues, please reach out to our support team.

OpenVPN authentication issues [resolved]

Fri, 17 Apr 2026 08:47:21 +0000

Dear emnify Customers, The incident has been resolved, and the OpenVPN service is fully operational again. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

Data Usage Statistics and Billing Preview Degradation [resolved]

Wed, 08 Apr 2026 16:17:10 +0000

Dear emnify Customers, The incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

Signalling degradation [resolved]

Wed, 25 Mar 2026 09:35:11 +0000

The issue has been fully resolved, and all services are operating normally. If you continue to experience any issues, please reach out to support.

Events and Usage Data Processing Delay [resolved]

Fri, 13 Mar 2026 11:55:18 +0000

Dear emnify Customers, The incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

Increase in Diameter Signaling Traffic [resolved]

Thu, 12 Mar 2026 05:34:38 +0000

Dear emnify Customers, The incident has been resolved, and Diameter signaling metrics have now returned to normal levels. The temporary increase observed earlier has been identified as a result of the signaling degradation incident that occurred yesterday. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team