<?xml version="1.0" encoding="UTF-8"?><rss version="2.0"><channel><title>Exact incidents — Vendor Status Watch</title><link>https://approjects-vendor-status-watch.static.hf.space/v/exact.html</link><description>Incidents from Exact's public status page, polled daily.</description><lastBuildDate>Wed, 16 Sep 2026 12:28:20 +0000</lastBuildDate><item><title>All products - Support portal unavailable (Global) [investigating]</title><link>https://stspg.io/f53vjrbs4lqh</link><guid isPermaLink="false">exact:2026-09-16T10:28:55.534+02:00</guid><pubDate>Wed, 16 Sep 2026 08:28:55 +0000</pubDate><description>With the support portal being unstable, support will exceptionaly be available by phone on this digital afternoon.</description></item><item><title>Exact Online - Rejected batch payment to Rabobank (NL) [identified]</title><link>https://stspg.io/yrz49nzpkzm1</link><guid isPermaLink="false">exact:2026-09-15T13:11:51.371+02:00</guid><pubDate>Tue, 15 Sep 2026 11:11:51 +0000</pubDate><description>The issue has been identified and a fix is being implemented.</description></item><item><title>Exact Venice - Webconnect services unavailable (BE) [resolved]</title><link>https://stspg.io/pr9y2vc8wjf0</link><guid isPermaLink="false">exact:2026-09-15T11:05:54.175+02:00</guid><pubDate>Tue, 15 Sep 2026 09:05:54 +0000</pubDate><description>The issue has been resolved. Our apologies for the inconvenience.</description></item><item><title>Exact Online Bouw - Sales invoices not updated to status &#x27;Vervallen&#x27; (NL/BE) [resolved]</title><link>https://stspg.io/bzf29vhj0c81</link><guid isPermaLink="false">exact:2026-09-15T10:22:52.260+02:00</guid><pubDate>Tue, 15 Sep 2026 08:22:52 +0000</pubDate><description>This issue has been resolved. All sales invoice statuses have been updated and pending automatic reminders have been sent. Our apologies for the inconvenience.</description></item><item><title>Exact Online - Invalid error when creating or renewing Rabobank PSD2 bank link (NL) [investigating]</title><link>https://stspg.io/b8s01xbgnmbm</link><guid isPermaLink="false">exact:2026-09-15T09:20:37.735+02:00</guid><pubDate>Tue, 15 Sep 2026 07:20:37 +0000</pubDate><description>You may experience that creating a Rabobank PSD2 bank link or renewing an existing consent is unsuccessful. After completing the authorization process, the following error message may be displayed: &quot;Access has been granted to a different bank account.&quot; We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.</description></item><item><title>Exact Online Premium – System unavailable (NL) [resolved]</title><link>https://stspg.io/hwzb96hgmr8z</link><guid isPermaLink="false">exact:2026-09-14T15:22:12.586+02:00</guid><pubDate>Mon, 14 Sep 2026 13:22:12 +0000</pubDate><description>The issue has been resolved. Our apologies for the inconvenience.</description></item><item><title>Exact Cloud Services - Unable to reset password via the Password Reset Portal (Global) [resolved]</title><link>https://stspg.io/lxspx2hwp4p1</link><guid isPermaLink="false">exact:2026-09-14T14:05:42.753+02:00</guid><pubDate>Mon, 14 Sep 2026 12:05:42 +0000</pubDate><description>This issue has been resolved. Our apologies for the inconvenience.</description></item><item><title>Exact Online Projects - Error during bank statement import (NL) [monitoring]</title><link>https://stspg.io/5ydv4cpkcpph</link><guid isPermaLink="false">exact:2026-09-14T13:44:30.945+02:00</guid><pubDate>Mon, 14 Sep 2026 11:44:30 +0000</pubDate><description>A fix has been implemented. We are currenlty monitoring the situation.</description></item><item><title>Exact Online Jaarrekening – Submitting reports at the Chamber of Commerce results in discrepancies (NL) [identified]</title><link>https://stspg.io/dfcx6jk5kpck</link><guid isPermaLink="false">exact:2026-09-14T13:41:10.567+02:00</guid><pubDate>Mon, 14 Sep 2026 11:41:10 +0000</pubDate><description>The issue has been identified and a fix is being implemented.</description></item><item><title>Exact Boekhoud Gemak - Attachments purchase invoices not visible (NL) [resolved]</title><link>https://stspg.io/v9mfmdwmz550</link><guid isPermaLink="false">exact:2026-09-14T10:46:16.880+02:00</guid><pubDate>Mon, 14 Sep 2026 08:46:16 +0000</pubDate><description>The incident has been resolved. The attachments of purchase invoices are visible again. Our apologies for the inconvenience.</description></item><item><title>All products - Support portal unavailable (Global) [resolved]</title><link>https://stspg.io/3flz0r5jf3c5</link><guid isPermaLink="false">exact:2026-09-14T09:14:32.695+02:00</guid><pubDate>Mon, 14 Sep 2026 07:14:32 +0000</pubDate><description>This issue has been resolved. Our apologies for the inconvenience.</description></item><item><title>Exact Online – Payment batches are not matched automatically via Exact PSD2 link for ING. [identified]</title><link>https://stspg.io/rfbyf4nlm900</link><guid isPermaLink="false">exact:2026-09-11T12:47:31.397+02:00</guid><pubDate>Fri, 11 Sep 2026 10:47:31 +0000</pubDate><description>The issue has been identified and a fix is being implemented.</description></item><item><title>Exact Boekhoud Gemak - Error loading large general ledger accounts (NL) [resolved]</title><link>https://stspg.io/0ss4j87jq9mg</link><guid isPermaLink="false">exact:2026-09-11T11:22:01.958+02:00</guid><pubDate>Fri, 11 Sep 2026 09:22:01 +0000</pubDate><description>The incident has been resolved. All information on the &quot;Info and reports&quot; screen (Info en rapportage) is visible again. Our apologies for the inconvenience.</description></item><item><title>Exact Multivers Online / Exact Boekhoud Gemak - No export possible through ODBC (NL) [resolved]</title><link>https://stspg.io/lkk58sdfc847</link><guid isPermaLink="false">exact:2026-09-10T20:15:18.255+02:00</guid><pubDate>Thu, 10 Sep 2026 18:15:18 +0000</pubDate><description>The issues have been resolved. You are able to use ODBC to export data again. If issues still occur, please do not hesitate to contact Support. Our apologies for the inconvenience.</description></item><item><title>Exact Reeleezee – Rabobank Payment and Direct Debit Orders Not Submitted (NL) [investigating]</title><link>https://stspg.io/r7xw96825cm8</link><guid isPermaLink="false">exact:2026-09-10T14:03:16.256+02:00</guid><pubDate>Thu, 10 Sep 2026 12:03:16 +0000</pubDate><description>Payment and direct debit orders submitted through a Rabobank PSD2 bank links may incorrectly show the status &quot;File rejected by bank&quot; after the authorization of a PSD2 bank link has been renewed or changes have been made to the services of a Rabobank connection. As a result, affected orders have not been received by the bank. In addition, affected PSD2 bank links may incorrectly be displayed as a Rabo Boekhoudkoppeling. As a possible workaround, customers can try to renew the bank link again. We are currently investigating issue and we will update this page once more information becomes available. Our apologies for the inconvenience.</description></item><item><title>Exact Online Premium – System unavailable (NL) [resolved]</title><link>https://stspg.io/5mf1wq5d50ry</link><guid isPermaLink="false">exact:2026-09-10T12:41:38.047+02:00</guid><pubDate>Thu, 10 Sep 2026 10:41:38 +0000</pubDate><description>This issue has been resolved. Our apologies for the inconvenience.</description></item><item><title>Exact Multivers Online / Exact Boekhoud Gemak - Bank statements not delivered for ABN AMRO and ING Bank (NL) [resolved]</title><link>https://stspg.io/pzskhflcqf18</link><guid isPermaLink="false">exact:2026-09-10T09:10:21.223+02:00</guid><pubDate>Thu, 10 Sep 2026 07:10:21 +0000</pubDate><description>The issues have been resolved. All related bank mutations have been imported. If issues still occur please do not hesitate to contact Support. Our apologies for the inconvenience.</description></item><item><title>Exact Online - Planboard and Outlook synchronisation issues (NL/BE) [identified]</title><link>https://stspg.io/rhsdyrnpzdt1</link><guid isPermaLink="false">exact:2026-09-09T15:21:35.060+02:00</guid><pubDate>Wed, 09 Sep 2026 13:21:35 +0000</pubDate><description>The issue has been identified and a fix is being implemented.</description></item><item><title>Exact Bouw - No purchase invoices imported from Basecone (NL/BE) [resolved]</title><link>https://stspg.io/2p15h3frpscs</link><guid isPermaLink="false">exact:2026-09-09T13:04:21.370+02:00</guid><pubDate>Wed, 09 Sep 2026 11:04:21 +0000</pubDate><description>This issue has been resolved  and all invoices have been imported in the meantime. New invoices are imported without delay in Exact Online Bouw. Our apologies for the inconvenience.</description></item><item><title>Exact Online Fiscaal - 504 Gateway Time-out when logging in (NL) [resolved]</title><link>https://stspg.io/ygk74hddww4f</link><guid isPermaLink="false">exact:2026-09-09T08:26:45.000+02:00</guid><pubDate>Wed, 09 Sep 2026 06:26:45 +0000</pubDate><description>This issue has been resolved. Our apologies for the inconvenience.</description></item><item><title>Exact Multivers Online - Issues when resetting your user account (NL) [investigating]</title><link>https://stspg.io/c43r35ckglh8</link><guid isPermaLink="false">exact:2026-09-08T14:44:32.808+02:00</guid><pubDate>Tue, 08 Sep 2026 12:44:32 +0000</pubDate><description>You may not receive a password reset e-mail upon request and you may get a white screen when trying to set up your Multi-factor Authentication. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.</description></item><item><title>Exact Online – Duplicate transactions via Exact PSD2 bank link for ABN AMRO (NL) [resolved]</title><link>https://stspg.io/mtnc0hcg3xw9</link><guid isPermaLink="false">exact:2026-09-08T14:44:31.876+02:00</guid><pubDate>Tue, 08 Sep 2026 12:44:31 +0000</pubDate><description>It is possible that statements for Payment Batches which have been processed via an Exact PSD2 link for ABN AMRO have been imported twice. This could have happend only once per bank account between September 4th and September 10th. 
The root cause has been identified and measures have been taken to prevent this issue from happening again in the future. 

In order to resolve the issue, you can delete the duplicate statement (that has not yet been matched). For more information on how to delete duplicate statements, you can consult our Support Agent via the question mark icon in the top-right corner of your screen. Our apologies for the inconvenience.</description></item><item><title>Exact Online (Premium) - Import may result in OOPS error (NL/BE/ES) [resolved]</title><link>https://stspg.io/nrpdwgyqxrsb</link><guid isPermaLink="false">exact:2026-09-08T14:12:11.618+02:00</guid><pubDate>Tue, 08 Sep 2026 12:12:11 +0000</pubDate><description>This issue has been resolved. Our apologies for the inconvenience.</description></item><item><title>Exact Online Bouw - Data is not synchronizing between Exact Online Bouw and connected applications (NL/BE) [resolved]</title><link>https://stspg.io/0784pfj6kkrc</link><guid isPermaLink="false">exact:2026-09-08T11:24:37.790+02:00</guid><pubDate>Tue, 08 Sep 2026 09:24:37 +0000</pubDate><description>This issue has been resolved and all related data has been synchronized. Our apologies for the inconvenience.</description></item><item><title>Exact Reeleezee – Direct debit and payment batches cannot be sent via Rabo BoekhoudKoppeling (NL) [resolved]</title><link>https://stspg.io/b63m2ykjy86n</link><guid isPermaLink="false">exact:2026-09-08T08:58:19.214+02:00</guid><pubDate>Tue, 08 Sep 2026 06:58:19 +0000</pubDate><description>The issue has been resolved. It is possible again to send payment- and direct debit files from Reeleezee via the automatic bank link with Rabobank. Our apologies for the inconvenience.</description></item><item><title>Exact Online - Performance issues in Exact Online (NL) [resolved]</title><link>https://stspg.io/0g8r683pjynj</link><guid isPermaLink="false">exact:2026-09-08T08:20:17.467+02:00</guid><pubDate>Tue, 08 Sep 2026 06:20:17 +0000</pubDate><description>This issue has been resolved. Our apologies for the inconvenience.</description></item><item><title>Exact Online Fiscaal - Declarations are rejected with a general rejection reason (NL) [resolved]</title><link>https://stspg.io/4zbx654blzsb</link><guid isPermaLink="false">exact:2026-09-07T10:04:02.221+02:00</guid><pubDate>Mon, 07 Sep 2026 08:04:02 +0000</pubDate><description>This incident has been resolved. Logius has restored the Digipoort service, and declarations are being processed normally again. Our apologies for the inconvenience.</description></item><item><title>Exact Synergy - Word pop-up blocked in 64-bit (Global) [identified]</title><link>https://stspg.io/t1r6zskn7d5k</link><guid isPermaLink="false">exact:2026-09-04T15:13:54.683+02:00</guid><pubDate>Fri, 04 Sep 2026 13:13:54 +0000</pubDate><description>The issue has been identified and a fix is being implemented.</description></item><item><title>Exact Multivers / Exact Boekhoud Gemak - Rabobank mutations not received (NL) [resolved]</title><link>https://stspg.io/1lmyscbq2yzp</link><guid isPermaLink="false">exact:2026-09-04T12:42:43.000+02:00</guid><pubDate>Fri, 04 Sep 2026 10:42:43 +0000</pubDate><description>A fix has been implemented. All related bank mutations have been imported. If issues still occur please do not hesitate to contact Support. Our apologies for the inconvenience.</description></item><item><title>Exact Online - Emails delayed or not delivered (Global) [resolved]</title><link>https://stspg.io/z8v95yy2tpzw</link><guid isPermaLink="false">exact:2026-09-04T11:17:16.000+02:00</guid><pubDate>Fri, 04 Sep 2026 09:17:16 +0000</pubDate><description>The issue has been resolved. All queued messages have been delivered and new messages will be delivered without unexpected delay. Our apologies for the inconvenience.</description></item></channel></rss>