https://approjects-vendor-status-watch.static.hf.space/v/flexera.htmlIncidents from Flexera's public status page, polled daily.Wed, 16 Sep 2026 12:28:20 +0000https://stspg.io/2j5w0n3hlhwjflexera:2026-09-16T02:04:03.771-07:00Wed, 16 Sep 2026 09:04:03 +0000Incident Description: We are currently experiencing an issue affecting the Flexera Community site. Due to an ongoing outage impacting a third-party service provider, customers may be unable to access the Flexera Community portal or may experience intermittent and unreliable behaviour. Additionally, customers may be unable to create, update, or interact with support cases through the Community site. Emails sent to support@flexera.com during this period may not be received or processed until the underlying outage has been resolved. This third party service provider outage also impacts the proactive monitoring ability for Spot support teams to detect any customer environment issues. Priority: P3 Restoration Activity: Our technical teams are actively monitoring the situation and working withttps://stspg.io/9cfznx9gz20jflexera:2026-09-15T16:05:35.423-07:00Tue, 15 Sep 2026 23:05:35 +0000Our teams have continued to monitor the service closely, and no new issues have been observed. The backlog of queued work that accumulated during the disruption is processing successfully and continuing to decrease as expected. Based on the stability observed since recovery, this incident is now resolved. We will continue to monitor processing to ensure the remaining backlog clears completely and the service continues to operate as expected.https://stspg.io/0kdlqjm7rw6yflexera:2026-09-14T15:23:01.874-07:00Mon, 14 Sep 2026 22:23:01 +0000Our investigation identified a connectivity issue within a service dependency path that affected customer access in the North America environment. Our technical teams updated the routing configuration, successfully restoring connectivity between the affected services. Service has been fully restored and is operating normally. The issue is resolved.https://stspg.io/605jl64jldbpflexera:2026-09-12T04:40:00.145-07:00Sat, 12 Sep 2026 11:40:00 +0000Incident Description: Our teams earlier detected an intermittent issue that affected a subset of customers using Flexera One IT Asset Management in the EU environment. Affected customers may have intermittently experienced missing ITAM menu items, blank or pink error screens, or difficulty loading ITAM pages, while other Flexera One modules remained accessible. Priority: P2 Impact Start: September 10, 2026 , 2:00 AM PDT Impact End: September 10, 2026 , 6:00 AM PDT Resolution: The issue self-resolved, and affected customers regained access to ITAM functionality. Our technical teams monitored the environment and confirmed that error levels decreased and the service returned to a stable state. Next Actions: Our teams will continue to investigate the underlying root cause for the issue andhttps://stspg.io/zmmg3mrj8myhflexera:2026-09-11T00:47:22.748-07:00Fri, 11 Sep 2026 07:47:22 +0000Our investigation remains ongoing, and recent testing has shown that the previously deployed hotfix has not fully resolved the issue. To address this, our teams have developed and deployed an updated hotfix to a validation environment, where additional testing and verification activities are currently underway. The investigation has narrowed the scope of the issue, and teams are actively working to identify the remaining factors contributing to the behaviour. We remain focused on implementing a permanent resolution and will continue to provide updates as progress is made.https://stspg.io/3q38jfcj7h35flexera:2026-09-08T20:40:42.384-07:00Wed, 09 Sep 2026 03:40:42 +0000The hotfix was successfully deployed, and our teams closely monitored the services overnight to validate the effectiveness of the remediation and ensure continued stability. No new errors were observed following the deployment, and the affected services remained stable throughout the monitoring period. Based on these results, this incident is now considered resolved. Our teams will continue to investigate the underlying cause and identify any additional improvement opportunities. Further details, including the root cause analysis and corrective actions, will be shared in a post-mortem report.https://stspg.io/zj8b8chwd3h6flexera:2026-09-08T11:46:47.668-07:00Tue, 08 Sep 2026 18:46:47 +0000Post-deployment validation activities have concluded, and service availability and platform stability have been confirmed. Access to Flexera One IT Asset Management services in the APAC region has been fully restored.https://stspg.io/tq2xnn59r0qrflexera:2026-09-05T07:00:00.000-07:00Sat, 05 Sep 2026 14:00:00 +0000Scheduled maintenance is currently in progress. We will provide updates as necessary.https://stspg.io/kgdbvgy7wfxkflexera:2026-09-04T21:00:00.000-07:00Sat, 05 Sep 2026 04:00:00 +0000Scheduled maintenance is currently in progress. We will provide updates as necessary.https://stspg.io/kwnv96fjhf56flexera:2026-09-04T19:00:00.000-07:00Sat, 05 Sep 2026 02:00:00 +0000Scheduled maintenance is currently in progress. We will provide updates as necessary.https://stspg.io/yjfyh10vnd8vflexera:2026-08-25T20:44:32.018-07:00Wed, 26 Aug 2026 03:44:32 +0000**Description:** Spot Ocean - Resource State Discrepancies and Under-Capacity Alerts **Timeframe:** August 25, 2026, 6:15 PM PDT – August 25, 2026, 10:22 PM PDT **Incident Summary** On Tuesday, August 25, 2026, at 6:15 PM PDT, Ocean customers began experiencing service degradation affecting resource state visibility and management operations. During the incident, customers may have observed instances remaining in a Resuming state longer than expected, under-capacity alerts, and discrepancies between resource status information displayed in Spot and AWS. In some cases, resource state information displayed within Spot did not accurately reflect the actual state of resources in AWS. Technical teams investigated the issue and identified degradation within a central Ocean servicehttps://stspg.io/y5c0j39bh3xmflexera:2026-08-24T06:04:05.058-07:00Mon, 24 Aug 2026 13:04:05 +0000**Description:** Flexera One - IT Asset Management - North America - Inventory Processing Delays **Timeframe:** August 24, 2026, at 5:33 AM PDT to August 27, 2026, at 9:30 AM PDT **Incident Summary** On Monday, August 24, 2026, at 5:33 AM PDT, reports surfaced of delayed inventory processing affecting some Flexera One IT Asset Management customers in the North America region. Customer inventory files continued to be uploaded, but some files were not progressing through downstream processing as expected. This resulted in growing processing backlogs and delayed availability of updated inventory data for affected customers. The issue affected inventory processing rather than access to the IT Asset Management platform Investigation identified that the issue followed a platform upgrade in thttps://stspg.io/9zxc8zlfb5c6flexera:2026-08-18T02:32:31.000-07:00Tue, 18 Aug 2026 09:32:31 +0000**Description:** Flexera One - IT Asset management - APAC - Access disruption **Timeframe:** August 18, 2026, 2:10 AM PDT to August 18, 2026, 4:26:03 AM PDT ‌ **Incident Summary** ‌ On Tuesday, August 18, 2026, at 2:10 AM PDT , Flexera identified an issue affecting the Flexera One APAC Production environment that prevented customers from accessing Flexera One services. During the impact window, customers experienced login failures, session refresh failures, and issues retrieving user-related application data, resulting in widespread service access unavailability across the platform. Initial investigation indicated that the impact was limited to IT Asset Management. Further analysis determined that the issue involved a shared platform service supporting authentication and authorizatihttps://stspg.io/lgy2978cdh3pflexera:2026-08-12T18:08:56.642-07:00Thu, 13 Aug 2026 01:08:56 +0000**Description:** Flexera One IT Asset Management – EU – Reconciliation Failures **Timeframe:** August 12, 2026, 5:50 PM PDT to August 12, 2026, 8:29 PM PDT ‌ **Incident Summary** ‌ On Wednesday, August 12, 2026, at 5:50 PM PDT , Flexera identified an issue affecting reconciliation process within the Flexera One IT Asset Management \(ITAM\) EU Production environment. During the impact period, Some reconciliation jobs experienced failures when they were assigned to a specific processing instance that had not completed its required configuration. Initial investigation determined that the issue was isolated to a single server that did not complete its configuration successfully. As a result, the affected server was unable to establish communication with a required dependent service. Rechttps://stspg.io/dk3gp7fr5l3dflexera:2026-08-11T10:26:42.000-07:00Tue, 11 Aug 2026 17:26:42 +0000**Description:** Flexera One - Cloud Cost Optimization \(CCO\) - North America - Service Degradation Affecting Certain Functionality **Timeframe:** August 11, 2026, 9:51 AM PDT – August 11, 2026, 10:45 AM PDT **Incident Summary** On August 11, 2026, customers may have experienced issues accessing certain Cloud Cost Optimization \(CCO\) functionality in the North America region. Impacted pages could remain in a continuous loading state and fail to render correctly. Technical teams began investigating after identifying that certain application requests were not completing successfully. The impact was limited to specific functionality rather than the entire CCO service. During the investigation, technical teams determined that dependent application services were unable to successfully rhttps://stspg.io/gc2f663xhz0zflexera:2026-08-06T21:55:10.252-07:00Fri, 07 Aug 2026 04:55:10 +0000**Description:** Flexera Support Cases – Delayed or Failed Email Notifications **Timeframe:** August 5, 2026, 12:00 AM PDT to August 13, 2026, 11:10 AM PDT ‌ **Incident Summary** ‌ On August 5, 2026, our teams identified an issue affecting email notifications for Flexera Support cases. During the incident, some customers did not receive email notifications when updates were made to their support cases, which may have delayed awareness of case activity and progress. Our technical teams investigated the issue and determined that an issue with the email delivery configuration was causing some outbound support case notifications to be rejected by recipient email systems. As an interim measure, customers were advised to access the Flexera Community Support Case portal directly to reviewhttps://stspg.io/z0fwqsdk6mtgflexera:2026-08-05T01:28:39.751-07:00Wed, 05 Aug 2026 08:28:39 +0000**Description:** Flexera One - IT Asset management - APAC - Data loading failures/slowness **Timeframe:** August 4, 2026, 4:04 AM PDT to August 4, 2026, 4:25 AM PDT ‌ **Incident Summary** ‌ On Tuesday, August 4, 2026, our teams identified an issue affecting a subset of customers in the APAC Production environment. During the incident, some customers experienced intermittent application slowness, temporary unresponsiveness, and failures when loading data within Flexera One IT Asset Management. Our technical teams investigated the issue and determined that an unexpected database resource exhaustion event affected the production environment. The condition resulted in temporary performance degradation for a subset of customer tenants. The database condition resolved automatically afterhttps://stspg.io/bqxvlf3421k1flexera:2026-08-02T23:56:20.688-07:00Mon, 03 Aug 2026 06:56:20 +0000**Description:** Flexera One- IT Asset management - EU - Inventory upload errors **Timeframe:** July 31, 2026, 6:00 PM PDT to August 4, 2026, 4:09 AM PDT ‌ **Incident Summary** ‌ On Sunday, August 2, 2026, at 11:42 PM PDT, Flexera identified an issue affecting inventory package \(\*.zip\) uploads and select beacon communications within the Flexera One IT Asset Management EU Production environment. Affected customers experienced failed inventory package uploads, including HTTP 504 \(Gateway Timeout\) and HTTP 405 \(Method Not Allowed\) responses. The issue also disrupted select beacon-to-platform communications, causing delays or failures in inventory processing and inventory data ingestion. The investigation determined that earliest impact started at 6:00 PM PDT on July 31st , 2026.https://stspg.io/sy76mhkrh4t3flexera:2026-07-28T21:36:06.142-07:00Wed, 29 Jul 2026 04:36:06 +0000**Description:** Software Vulnerability Research \(SVR\) - Service Disruption **Timeframe:** July 28, 2026, 2:00 PM PDT to July 29, 2026, 2:53 AM PDT ‌ **Incident Summary** On Tuesday, 28 July 2026, at 2:00 PM PDT, the Flexera Software Vulnerability Research\(SVR\) production environment experienced a service disruption that affected API availability and application functionality. The incident occurred when the primary database instance supporting the SVR platform became unavailable. Existing database connections were unexpectedly terminated, and application servers were unable to establish new connections. As a result, customers were unable to reliably access SVR services and APIs during the incident. During the investigation, our teams determined that the disruption was caused by ahttps://stspg.io/wfwr9zq8npq9flexera:2026-07-28T16:14:54.944-07:00Tue, 28 Jul 2026 23:14:54 +0000**Description:** Flexera One - APAC - Intermittent Service Disruption ## Timeframe **Timeframe:** July 28, 2026, 3:16 PM PDT - July 28, 2026, 5:39 PM PDT ## Incident Summary On Tuesday, July 28, 2026, at 3:49 PM PDT, customers using Flexera One services in the APAC region began experiencing intermittent service disruptions affecting multiple applications and platform capabilities. Customers may have encountered login issues, application errors, failed page loads, API errors, and intermittent access to certain Flexera One functionality. During the incident, multiple services experienced intermittent communication failures with shared platform services. As a result, customers experienced inconsistent application behavior, with some requests succeeding while others failed. Technical teahttps://stspg.io/459ynts50k3jflexera:2026-07-26T17:11:18.717-07:00Mon, 27 Jul 2026 00:11:18 +0000**Description:** Snow Atlas - APAC - Login Failures and 404 Errors **Timeframe:** July 26, 2026, 5:00 PM PDT to July 26, 2026, 6:15 PM PDT ‌ **Incident Summary** ‌ On Sunday, 26 July 2026, Flexera experienced a service disruption affecting Snow Atlas customers in the APAC Production environment, resulting in login failures and temporary inability to access Agreement pages. The issue was isolated to the APAc region, with no impact to other production regions. Investigation by our technical teams determined that the disruption was caused by a backend service communication issue that prevented Agreement data from being retrieved successfully. The condition was consistent with a runtime synchronization issue following recent platform infrastructure maintenance. Flexera teams validated https://stspg.io/s2tkp8s858rhflexera:2026-07-22T03:33:52.886-07:00Wed, 22 Jul 2026 10:33:52 +0000**Description:** Flexera One – IT Visibility – EU – Failure to Load Reports **Timeframe:** July 22, 2026, 3:11 AM PDT – July 22, 2026, 11:04 PM PDT **Incident Summary** On July 22, 2026, at approximately 3:11 AM PDT, an issue began affecting IT Visibility reporting functionality in the Flexera One EU production environment. During the affected period, customers in the EU region experienced failures when attempting to load IT Visibility reports and dashboards, including Software Inventory, Hardware Inventory, Technology Intelligence \(TI\), Sustainability, and FinOps reporting views. Technical teams began investigating after multiple customer reports were received regarding report loading failures across the EU region. Initial analysis confirmed the issue was limited to the EU producthttps://stspg.io/n9wdjbhwd6d6flexera:2026-07-22T01:25:49.902-07:00Wed, 22 Jul 2026 08:25:49 +0000**Description:** Flexera One – IT Asset Management – North America – Degraded Performance **Timeframe:** July 20, 2026, 8:13 PM PDT – July 22, 2026, 8:41 AM PDT ‌ **Incident Summary** On July 20, 2026, at approximately 8:13 PM PDT, an issue began affecting Flexera One IT Asset Management customers in the North America production environment following completion of the production release. During the affected period, some customers experienced intermittent application slowness, delayed processing, reconcile failures, timeout conditions, and degraded performance across inventory-related workflows. Technical teams investigated performance and reliability issues observed following the release and worked to determine the underlying cause and scope of impact. The investigation determined thhttps://stspg.io/rgkjf2ypvr0nflexera:2026-07-17T03:24:31.000-07:00Fri, 17 Jul 2026 10:24:31 +0000**Description:** Flexera Spot – AWS Billing Service Disruption Timeframe: July 17, 2026, 1:33 AM PDT – July 18, 2026, 6:57 AM PDT **Incident Summary** On July 17, 2026, at approximately 1:33 AM PDT, Flexera technical teams became aware of an AWS issue affecting estimated billing and usage data displayed within AWS Billing and Cost Management, Cost Explorer, and Cost and Usage Reports. Given the nature of the AWS service disruption, technical teams initiated an investigation to determine whether Spot billing, cost analysis, or savings calculations for AWS customers were affected. During the investigation, teams reviewed the billing and pricing data used by Spot, validated relevant cost and pricing tables, monitored AWS updates, and assessed whether any customer-facing billing or savinhttps://stspg.io/s2btch7sfpwkflexera:2026-07-17T01:24:32.000-07:00Fri, 17 Jul 2026 08:24:32 +0000**Description:** Flexera One – IT Asset Management – APAC & EU – Slowness and Degraded Performance **Timeframe:** July 13, 2026, 1:00 PM PDT – July 18, 2026, 7:10 AM PDT **Incident Summary** On July 13, 2026, at approximately 1:00 PM PDT, an issue began affecting Flexera One IT Asset Management customers in the APAC and Europe production environments following deployment of the 2026 R1.1 release. During the affected period, some customers experienced intermittent application slowness, delayed processing, reconcile failures, and degraded performance when accessing certain areas of the application or performing inventory-related activities. As customer reports increased, technical teams began investigating common patterns across the reported symptoms to determine the underlying cause. https://stspg.io/grh8pnrkdnnkflexera:2026-07-14T02:13:56.224-07:00Tue, 14 Jul 2026 09:13:56 +0000**Description:** Flexera One - IT Asset Management - EU - Congnos analytics access issue **Timeframe:** July 13, 2026, 12:51 PM PDT to July 14, 2026, 1:52 AM PDT ‌ **Incident Summary** ‌ On Monday, July 13, 2026, at 12:51 PM PDT, Following the Cognos Analytics 12.1.2 upgrade implemented as part of the Flexera One IT Asset Management release in the Europe \(EU\) Production environment, our teams identified an issue that prevented customers from accessing Cognos Analytics. As a result, affected users were unable to successfully launch the application after the scheduled maintenance activities had been completed. Technical teams immediately initiated an investigation and confirmed that the issue was isolated to the EU Production environment, with no impact observed in any other producthttps://stspg.io/2ly0d68hfzf7flexera:2026-07-12T16:51:15.759-07:00Sun, 12 Jul 2026 23:51:15 +0000**Description:** Flexera One - IT Asset Management - APAC - Missing Menu Items **Timeframe:** July 12, 2026, 3:00 PM PDT - July 12, 2026, 7:16 PM PDT **Incident Summary** On Sunday, July 12, 2026, at 3:00 PM PDT, customers in the APAC production environment began reporting that several IT Asset Management \(ITAM\) menu items, including functionality such as Reports and All Applications, were no longer visible within the Flexera One user interface. Multiple customers were affected, impacting their ability to navigate and access portions of the ITAM application. Technical teams immediately began investigating the issue and identified authentication-related errors affecting the ITAM user interface. During the investigation, teams reviewed infrastructure health, application behavior, and rhttps://stspg.io/nwr6y4xy9y3nflexera:2026-07-06T07:19:02.000-07:00Mon, 06 Jul 2026 14:19:02 +0000**Description:** Spot Ocean – AWS – Ocean ECS Console Performance Degradation **Timeframe:** July 6, 2026, 05:45 AM PDT to July 6, 2026, 07:53 AM PDT ‌ **Incident Summary** ‌ On Monday, July 6, 2026, at 05:45 AM PDT , our teams identified a performance degradation affecting Spot Ocean ECS for AWS customers. During the impact window, customers experienced increased latency when accessing the Ocean ECS console, and some AWS-related operations were delayed or did not complete successfully. Technical teams immediately initiated an investigation to identify the source of the issue. As an AWS service disruption was occurring concurrently in the AWS us-east-1 region, the investigation initially considered both the external AWS event and a recently completed production deployment as potentihttps://stspg.io/bwpc9zln0f68flexera:2026-07-03T12:07:58.037-07:00Fri, 03 Jul 2026 19:07:58 +0000**Description:** Flexera One – APAC – Intermittent Access Issues **Timeframe:** July 3, 2026, 11:20 AM PDT – July 3, 2026, 11:50 AM PDT **Incident Summary** On July 3, 2026, at approximately 11:20 AM PDT, an issue was identified affecting a subset of Flexera One services in the APAC production environment. During the incident window, some customers may have experienced intermittent access issues or failures when accessing certain areas of the Flexera One platform. The impact was intermittent in nature, as redundant service capacity remained available and continued serving traffic during the incident. Other Flexera One regions, including NAM and EU, were not impacted. Technical teams began investigating immediately and reviewed the affected services and supporting platform components whttps://stspg.io/p5tp7jy2k5q5flexera:2026-06-24T23:54:13.000-07:00Thu, 25 Jun 2026 06:54:13 +0000**Description:** Flexera One- IT Asset management- APAC & EU - NDI Inventory Import Failures **Timeframe:** June 18, 2026, 09:00 AM PDT to June 25, 2026, 02:42 AM PDT ‌ **Incident Summary** ‌ On Wednesday, June 24, 2026, 11:35 PM PDT, following the deployment of the Flexera One IT Asset Management 2026 R1 release to the Australia and Europe Production environments, our teams identified an issue affecting the processing of NDI inventory files. As a result, a significant number of inventory files failed during processing and were not reflected in customer inventory data, causing inventory information displayed in Flexera One ITAM to become outdated for affected customers. Technical teams immediately initiated an investigation and determined that the issue occurred within the inventory