https://approjects-vendor-status-watch.static.hf.space/v/formassembly.htmlIncidents from Formassembly's public status page, polled daily.Wed, 16 Sep 2026 12:28:20 +0000https://stspg.io/by7hsdd3dxbjformassembly:2026-08-28T13:00:05.899-04:00Fri, 28 Aug 2026 17:00:05 +0000The delayed processing affecting email notifications and Salesforce connectors has been resolved. Affected submissions were processed successfully after a delay. We’ve confirmed that both notifications and connectors are now processing normally.https://stspg.io/zgyyvwvqbbcyformassembly:2026-08-24T16:01:11.099-04:00Mon, 24 Aug 2026 20:01:11 +0000This incident has been resolved.https://stspg.io/2vn4x9x9pzdsformassembly:2026-08-20T11:19:59.408-04:00Thu, 20 Aug 2026 15:19:59 +0000Resolved — This issue is resolved. Between August 18 at 1:03 PM ET and August 20 at 11:49 AM ET, files attached to Government Cloud form submissions were not saved due to a storage configuration issue introduced during a hosting architecture change. Form submissions completed and responses were saved; only the uploaded files were affected. Files uploaded during this window were not stored and cannot be recovered. They will need to be submitted again. All other response data is intact. Uploads have been working normally since August 20 at 11:49 AM ET, and we have verified successful uploads across multiple accounts. Customers with questions about specific responses should contact FormAssembly Support.https://stspg.io/wp4p1x723z2rformassembly:2026-08-19T13:12:25.904-04:00Wed, 19 Aug 2026 17:12:25 +0000This incident has been resolved. We identified and corrected the underlying issue, and Salesforce Marketing Cloud (SFMC) Prefill and Submit connectors are now loading and operating as expected. Affected forms are accessible again. Please note that a subset of responses submitted between 9:20 AM and 1:20 PM ET on August 19, 2026 may not have been sent to Salesforce Marketing Cloud and may need to be manually reprocessed. We recommend reviewing responses submitted during this window and reprocessing any that did not sync as expected. Thank you for your patience.https://stspg.io/d7ms9tdzt17bformassembly:2026-08-18T12:03:38.069-04:00Tue, 18 Aug 2026 16:03:38 +0000This incident has been resolved. Please reach out to support if you continue to run into any trouble.https://stspg.io/bf7btpp5sqg9formassembly:2026-08-13T16:54:02.000-04:00Thu, 13 Aug 2026 20:54:02 +0000Delayed Salesforce Connector and Email Notification Processing on Form Submission has been resolved. Both the Salesforce Connector and email notifications are now running as expected. We apologize for any inconvenience caused and appreciate your patience. If you continue to experience issues, please contact support.https://stspg.io/j8w68lyqz866formassembly:2026-08-07T14:30:00.000-04:00Fri, 07 Aug 2026 18:30:00 +0000Between approximately 2:45pm - 3pm ET a small segment of our Compliance Cloud accounts may have experienced temporary access loss to their forms and/or accounts. This was quickly identified and resolved by our team. There may also be a slight delay in purge jobs associated with this outage.https://stspg.io/4hksm208jdhnformassembly:2026-07-24T18:05:31.088-04:00Fri, 24 Jul 2026 22:05:31 +0000This incident has been resolved.https://stspg.io/5d5jztrq7yf0formassembly:2026-06-26T10:47:00.385-04:00Fri, 26 Jun 2026 14:47:00 +0000The connectivity issue affecting UK BT and EE customers has been resolved. Access to FormAssembly is now fully restored on these networks.https://stspg.io/tcqvtf8fnvcqformassembly:2026-06-16T15:20:40.551-04:00Tue, 16 Jun 2026 19:20:40 +0000The connectivity issue affecting UK BT and EE customers has been resolved. Access to FormAssembly is now fully restored on these networks.https://stspg.io/l9lfsm284328formassembly:2026-05-21T01:30:00.000-04:00Thu, 21 May 2026 05:30:00 +0000Earlier today, one of our sending IPs was listed on a third-party blocklist, causing some outbound email notifications to be blocked or delayed by recipient mail servers. The IP has since been delisted, and email delivery has returned to normal. We apologize for the disruption.https://stspg.io/2pytm3jr5qhgformassembly:2026-05-20T11:41:50.000-04:00Wed, 20 May 2026 15:41:50 +0000**Update:** We previously marked this incident as resolved, but we have since identified additional accounts that may be affected. Our team is actively investigating and working to restore access. We apologize for the confusion and will continue to provide updates here as we learn more. As a reminder, responses received during the downtime may need to be reprocessed for the connector run to complete. Please check your response log to confirm.https://stspg.io/xh87kpk939ysformassembly:2026-04-22T00:00:00.000-04:00Wed, 22 Apr 2026 04:00:00 +0000Between April 22 and May 18, 2026, an issue caused Form Analytics metrics to be recorded incorrectly, resulting in metrics detail loss for that period. Form submissions and response data were not affected. The issue has since been identified and resolved. Our team is actively working to recover form submission counts for the affected timeframe. Please note that other metrics, including form views, drop-offs, and bounced views, will not display data for the affected period. We sincerely apologize for the disruption.https://stspg.io/7ks3864bqmv9formassembly:2026-04-17T00:30:00.000-04:00Fri, 17 Apr 2026 04:30:00 +0000Earlier this morning, some accounts hosted on our Sydney servers experienced errors when loading forms, including “There was a problem on our end trying to load forms” and “An unknown error occurred.” The issue has been resolved, and services have returned to normal. We will continue to monitor.https://stspg.io/4kgq0t0b4z54formassembly:2026-04-07T15:35:03.057-04:00Tue, 07 Apr 2026 19:35:03 +0000The issue affecting email notification delivery has been resolved. A temporary third-party blocklist listing was identified and removed. Email notifications are now functioning normally. If you continue to experience issues, please contact support.https://stspg.io/j41pw82vfq30formassembly:2026-03-26T10:50:35.000-04:00Thu, 26 Mar 2026 14:50:35 +0000This incident has been resolved.https://stspg.io/l98x2wj1c6plformassembly:2026-02-12T14:10:48.697-05:00Thu, 12 Feb 2026 19:10:48 +0000This incident has been resolved.https://stspg.io/m9q17ff272mzformassembly:2026-02-02T15:27:32.001-05:00Mon, 02 Feb 2026 20:27:32 +0000The fix for this issue has been deployed. We are currently monitoring to ensure normal behavior has been fully restored.https://stspg.io/0wh1hd82r4h9formassembly:2026-01-29T09:51:25.870-05:00Thu, 29 Jan 2026 14:51:25 +0000We experienced processing delays with Salesforce connectors in the London region due to increased system load. Our team has upgraded system capacity and the issue is now resolved. All connectors are operating normally.https://stspg.io/4nrvw39037phformassembly:2026-01-22T10:00:53.000-05:00Thu, 22 Jan 2026 15:00:53 +0000This incident has been resolved. Please reach out to support@formassembly.com if you run into any further issues.https://stspg.io/cj2jjqswxw53formassembly:2026-01-21T15:40:13.744-05:00Wed, 21 Jan 2026 20:40:13 +0000The issue impacting SAML authentication has been fully resolved. Respondents can now access SAML-authenticated forms as expected, and SAML-based login is functioning normally. Our team has confirmed service restoration and is continuing to monitor the system to ensure stability. Thank you for your patience while we worked to resolve this issue.https://stspg.io/8kltkn3bxf92formassembly:2026-01-21T13:30:00.000-05:00Wed, 21 Jan 2026 18:30:00 +0000What's Happening: We've deployed an update to improve Fai, our AI agent. During this enhancement, some users may experience a brief disconnect message. Quick Reconnection Steps: To reconnect to Fai, please try one of the following: - Refresh your browser page - Clear your browser cookies - Log out and log back in Still Having Trouble? If you continue to experience issues after trying these steps, please contact our support team and let us know which troubleshooting options you've already attempted so we can help you get back up and running.https://stspg.io/zgnwgf22nlt3formassembly:2026-01-07T16:24:12.507-05:00Wed, 07 Jan 2026 21:24:12 +0000This incident has been resolved. Customers who were previously unable to save form changes or update settings on the Processing page should now be able to do so without issue. The underlying cause was identified and corrected, and the system is operating normally. We apologize for any inconvenience caused and appreciate your patience.https://stspg.io/mpgl8n4kwnfgformassembly:2025-12-03T13:31:30.558-05:00Wed, 03 Dec 2025 18:31:30 +0000This incident has been resolved.https://stspg.io/666s651ftgb5formassembly:2025-11-16T23:00:00.000-05:00Mon, 17 Nov 2025 04:00:00 +0000Details: Planned system maintenance for critical infrastructure updates will occur on Sunday, November 16th, starting at 10:00 PM ET, lasting up to 7 hours. The application & all forms will be completely inaccessible during this time. This proactive measure is essential for platform security and reliability.https://stspg.io/kbwnqcl9zzmfformassembly:2025-10-21T16:48:46.622-04:00Tue, 21 Oct 2025 20:48:46 +0000This incident has been resolved. Users should now be able to access their accounts successfully.https://stspg.io/hkhfqxhc3lnbformassembly:2025-10-20T01:00:00.000-04:00Mon, 20 Oct 2025 05:00:00 +0000You may be aware of a widespread AWS outage this morning. This event impacted FormAssembly, and we want to provide details on what happened and our current status. What Happened: Amazon Web Services (AWS) experienced a significant DNS resolution failure in their US-EAST-1 region starting around 12:11 AM ET. This had a cascading impact on many AWS services globally, as many rely on this core region. How This Affected FormAssembly :Our primary infrastructure runs in AWS US-EAST-1. As a result, we experienced degraded performance and service disruptions. The impact was felt across many services we use. Current Status: AWS mitigated the primary DNS issue by 3:35 AM ET, and most core services have recovered after working through significant backlogs. While the major disruption is over, we arhttps://stspg.io/nf322n85vnktformassembly:2025-10-06T08:56:21.000-04:00Mon, 06 Oct 2025 12:56:21 +0000A fix has been implemented. The Admin Dashboard, Builder, and connectors are now accessible. The incident has been resolved.https://stspg.io/hqqr41hg6td7formassembly:2025-09-17T14:09:01.968-04:00Wed, 17 Sep 2025 18:09:01 +0000As of 12:51 PM ET, a fix has been implemented for the issue affecting the ability to move fields within the form builder. Thank you for your patience while we worked to resolve the issue.https://stspg.io/f9dw3jcnbf3sformassembly:2025-09-16T16:56:05.696-04:00Tue, 16 Sep 2025 20:56:05 +0000This incident was resolved at 3:35 PM ET. Thank you for your patience while we worked on a fix.